Several disappointing aspects:
1. Passports: the receptionist requested that we leave our passports with her for at least a few hours. I'm still unclear why exactly as it was not well explained. I have never been asked this before, a photocopy perhaps. This made me feel uncomfortable and I refuse to allow anyone else, professional or not, to hold my passport for an unspecified amount of time.
2. The room - tired looking, outdated, and with a distinct and unpleasant smell, in contrast to the main entrance and gym of the hotel which are nice. Explained this to the receptionist and was surprised to be told it must be coming from outside. Then told to wait15 mins for the night staff to sort out. So close to midnight, exhausted, waiting in a smelly room was far from ideal. But credit tothe night receptionist who was nice and friendly and very apologetic- not like the previous one to be honest.
3. Breakfast - OK... staff nice but selection was just ok.