Avenida do Burgo das Nacions s/n, Santiago de Compostela, La Coruna
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A great hotel, friendly staff excellent spacious room with large comfortable bed and great bathroom. superb dinner and breakfast. An excellent hotel close to Santiago do Compestelo. Highly recommended
Marjory
Stayed 1 night in Mar 2024
Response from Paloma Ferreiro Guest Relations on 29 Mar 2024
Dear Margarita , I am delighted that you had a memorable stay with us here at NH Collection Santiago. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team, as well as our breakfast, with a daily seasonal selection of the local products of our amazing region, Galicia. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,
the staff is excellent wonderful place for vacation
Salah
Stayed 6 nights in Mar 2024
Response from Paloma Ferreiro Guest Relations on 12 Mar 2024
Dear Salah. Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Collection Santiago in the near future.Sincerely,Paloma FerreiroGUEST RELATIONS
Great rooms. Close to everything. Helpful staff, they arrange taxi pick up for us, also booked restaurant.
Eric
Stayed 1 night in Feb 2024
Response from Guest Relations on 21 Feb 2024
Dear Eric. Thank you very much for choosing us, your review and your kind words about us, the NH COLLECTION SANTIAGO. It has been a pleasure to have been your hosts, we hope to see you again on your next visit to Santiago and to become your reference hotel in the city. A greeting and happy day. PALOMA FERREIRO GUEST RELATIONS NH Collection Santiago
Nice hotel and walking distance to the center but far enough away that's very quite.
Penny
Stayed 2 nights in Nov 2023
Response from Guest relations on 13 Nov 2023
Dear Penny, Thank you for taking your time and sharing your experience.It’s great to hear you enjoyed your stay with us.We are very pleased to know that you like our location, we are just 700 square meters away from the historic center and the cathedral.Our Hotel is situated just outside of the old town, it enabled us to both walk to the center in 10 minutes and drive out to the surrounding areas very easily.We hope to be able to welcome you again sometime in the future.kind regards.Guest relations.
Response from Noelia Pais. Deputy Hotel Manager. on 23 Oct 2023
Dear Anatoly,Thank you for sharing your experience at NH Collection Santiago. We are so happy to see we have achieved your expectations!Hope we can welcome you back in a near future.Yours sincerely,
My second time staying here. Love the walk from the Hotel into town. The Breakfast is great and the rooms comfortable.
Samuel
Stayed 4 nights in Sep 2023
Response from Noelia Pais. Deputy Hotel Manager. on 13 Oct 2023
Dear Samuel, Thank you for sharing your experience at NH Collection Santiago. We are delighted you have enjoyed your stay with us thanks to our fantastic breakfast buffet and our facilites. Hope we can welcome you back in a near future.Best regards,
Response from Noelia Pais. Deputy Hotel Manager. on 13 Oct 2023
Dear Rosemarie, Thank you for sharing your experience at NH Collection Santiago.We are sorry we could not reach your expectations, even you enjoyed our restaurant and breakfast service.Hope we can welcome you back in a near future. We are sure you will enjoy it!Yours faithfully,
8/10 Good
andrew
6 Oct 2023
andrew
Stayed 3 nights in Oct 2023
Response from Noelia Pais. Deputy Hotel Manager. on 13 Oct 2023
Dear Andrew, Thank you for sharing your experience at NH Collection Santiago. We are happy to see you have enjoyed your stay with us. Hope we can welcome you back in a near future. Best regards,
Staff (ex. Elia) was very professional and competent, as well as friendly and caring. Room was spacious and hotel was quiet. Breakfast was outstanding!
Kimberly
Stayed 1 night in Oct 2023
Response from Noelia Pais. Deputy Hotel Manager. on 13 Oct 2023
Dear Kimberly, Thank you for sharing your experience at NH Collection Santiago. We are so happy to see you have enjoyed your stay with us thanks to our team as well as our fantastic breakfast buffet. We have shared your words with the team, we really appreciate them. Hope we can welcome you back in a near future. Best regards,
Response from Noelia Pais. Deputy Hotel Manager. on 13 Oct 2023
Dear Mrs, Mary, Thank you for sharing your experience at NH Collection Santiago. We are delighted to see you have enjoyed your stay with us. As you have said, we are so close to the city centre and offer two pool (one outdoor and one indoor) to enjoy free time as well. Hope we can welcome you back in a near future. Yours faithfully,
Great stay
Lovely location - 10 min walk to cathedral etc
Service great Staff great
Flight not until evening after check out they looked after our bags but could still use facilities pool etc which was a great benefit
Alyson
Stayed 2 nights in Sep 2023
Response from Marla - Guest Relations. on 27 Sept 2023
Dear Ms. Alyson,Thank you very much for choosing NH Collection Santiago and we are glad you enjoyed your stay with us and our surroundings.We look forward to having the pleasure of hosting you again at our hotel and to continue creating memorable experiences.We are at your disposal for any future assistance. Kind regards,Marla Hernandez GUEST RELATIONSNH Collection Santiago.
Response from Marla - Guest Relations. on 28 Sept 2023
Dear Mr. Oswaldo,Thank you very much for choosing us and for sharing your kind review about us, the NH COLLECTION SANTIAGO, as this helps us to improve our services towards future guests.We know there is nothing like being at home, but we try to make it as close as possible. We hope that in your next stay with us we will have the opportunity to improve in these aspects, exceed your expectations and continue creating unforgettable experiences.Best regards,Marla Hernandez.GUEST RELATIONSNH Collection Santiago.
10/10 Excellent
Sumathi
25 Sept 2023
Sumathi
Stayed 1 night in Sep 2023
Response from Marla - Guest Relations. on 27 Sept 2023
Dear Sumathi,Thank you very much for choosing NH Collection Santiago and we are glad you enjoyed your stay with us and our surroundings.We look forward to having the pleasure of hosting you again at our hotel and to continue creating memorable experiences.We are at your disposal for any future assistance. Kind regards,Marla Hernandez GUEST RELATIONSNH Collection Santiago.
pleasant stay, calm environment, loved the welcome-candy
Luka
Stayed 6 nights in Sep 2023
Response from Marla - Guest Relations. on 26 Sept 2023
Dear Mr. Luka,Thank you very much for choosing NH Collection Santiago and we are glad you enjoyed your stay with us and our surroundings.We look forward to having the pleasure of hosting you again at our hotel and to continue creating memorable experiences.We are at your disposal for any future assistance. Kind regards,Marla Hernandez GUEST RELATIONSNH Collection Santiago.
Great hotel ,, walking distance to the cathedral ,, staff friendly and helpful ,, great clean rooms !!!
Rogelio
Stayed 1 night in Sep 2023
Response from Marla - Guest Relations. on 27 Sept 2023
Dear Mr. Rogelio,Thank you very much for choosing NH Collection Santiago and we are glad you enjoyed your stay with us and our surroundings.We look forward to having the pleasure of hosting you again at our hotel and to continue creating memorable experiences.We are at your disposal for any future assistance. Kind regards,Marla Hernandez GUEST RELATIONSNH Collection Santiago.
Only 10 to 15 minutes walk into the centre of Santiago through the park .
Catherine
Stayed 3 nights in Sep 2023
Response from Marla - Guest Relations. on 27 Sept 2023
Dear Ms. Catherine,Thank you very much for choosing us and for sharing your kind review about us, the NH COLLECTION SANTIAGO.We know there is nothing like being at home, but we try to make it as close as possible. We hope that in your next stay with us we will have the opportunity to exceed your expectations and continue creating unforgettable experiences.Best regards,Marla Hernandez.GUEST RELATIONSNH Collection Santiago.
Comfortable beds and pillows were a nice luxury after many miles of walking The Camino. Lobby bar and breakfast buffet were a plus. Staff were helpful and courteous
larry
Stayed 1 night in Sep 2023
Response from Marla - Guest Relations. on 27 Sept 2023
Dear Mr. Larry,Thank you very much for choosing NH Collection Santiago and we are glad you enjoyed your stay with us and our surroundings.We look forward to having the pleasure of hosting you again at our hotel and to continue creating memorable experiences.We are at your disposal for any future assistance. Kind regards,Marla Hernandez GUEST RELATIONSNH Collection Santiago.
Response from Marla - Guest Relations. on 27 Sept 2023
Estimada Sra. Ligia,Muchas gracias por escoger el NH COLLECTION SANTIAGO y nos alegra saber que ha disfrutado de su estadía con nosotros. Esperamos tener el placer de en el futuro hospedarle de nuevo en nuestro hotel y seguir creando experiencias memorables.Estamos a su disposición para cualquier futura asistencia. Saludos cordiales,Marla Hernández. GUEST RELATIONSNH Collection Santiago.
Lovely hotel close to the centre of the vibrant, historical city centre.
Christopher
Stayed 2 nights in Aug 2023
Response from Guest Relations on 8 Sept 2023
Dear Christopher, Thank you very much for your kind comment about your stay at the NH Collection Santiago hotel! We are pleased to know that we have met or even exceeded your expectations, highlighting the quiet location of the hotel, just 12/15 minutes walk from the historic center.Kind regards,
Buenas tardes Fernando.Muchas gracias por su valoración.Esperamos que regrese muy pronto. Un cordial saludo.
10/10 Excellent
Jorge, Miami
20 Jul 2023
Jorge
Stayed 2 nights in Jul 2023
10/10 Excellent
John
Travelled with family
19 Jul 2023
Liked: Cleanliness, staff & service, room comfort
Wonderful hotel
Fantastic hotel, great staff, great job
John
Stayed 1 night in Jul 2023
Response from Guest relations. on 31 Oct 2023
Dear John, Thank you for taking your time and writing us such an excellent review!It's very nice to know you enjoyed it! We remain at your disposal. Kind regards,
Excelente hotel. Espacioso, limpio, personal muy atento, restaurante bueno. 🔝
Juan
Stayed 1 night in Jul 2023
Response from Guest Relations on 10 Jul 2023
Estimado Juan, ¡Muchas gracias por su gran comentario acerca de NH Collection Santiago!Trabajamos con el propósito de hacer de su estancia una memorable y nos complace saber que así ha sido. Deseando recibirle de nuevo en su próxima visita a Compostela!Un cordial saludo,
8/10 Good
Paschal
30 Jun 2023
Liked: Cleanliness, staff & service
Wonderful and very helpful staff. Had an incident in the shower be careful very slippy !!! Hotel also very convenient and good breakfast. Main selling point staff !!!
Paschal
Stayed 2 nights in Jun 2023
Response from Guest Relations on 1 Jul 2023
Dear Paschal,We appreciate your kind comments about NH Collection Santiago. Our team is at your disposal to make your stay extraordinary. Also, in case of any type of request as non-slip mats, you can always contact 24h reception. Best regards,
10/10 Excellent
Heber
29 Jun 2023
Heber
Stayed 3 nights in Jun 2023
Response from Guest Relations on 1 Jul 2023
Dear Heber, Greetings from Santiago!We appreciate your kind comments about NH Collection Santiago, our purpose is to exceed our customer's expectations and we are glad we did so!We remain at your disposal and hope to welcome you back in the future!Best regards,
the hotel is not in good shpe needs better maitenance
laura
Stayed 1 night in Jun 2023
Response from Guest Relations on 13 Jun 2023
Dear Laura, We appreciate you sharing your experience at NH Collection Santiago. However, I would like to apologize for not meeting your expectations. As a team our motivation is to welcome you back again in the future, and we will work with that purpose.Kind regards,
Very confortable hotel. Well located closed to Old city
Miriam
Stayed 1 night in May 2023
Response from Guest Relations on 25 May 2023
Dear Miriam, Thank you very much for sharing your experience at NH Collection Santiago!We are glad you describe the hotel as 'very confortable' and that you liked our location. We are surrounded by nature in a quiet area, just 12 minutes walking to the Cathedral of Santiago de Compostela. Best regards,
Dear Elina, Thank you for your great valuation about NH Collection Santiago! We are a very spacious and comfortable hotel, located just 12 minutes walking to the Cathedral of Santiago de Compostela. Kind regards,
10/10 Excellent
Rhoda
21 May 2023
Rhoda
Stayed 1 night in May 2023
Response from Guest Relations on 13 Jun 2023
Dear Rhoda, We would like to thank you on behave of the team at the hotel NH Collection Santiago for sharing your opinion with other travelers. Our hotel is located in a very nice area surrounded by nature, just 12 minutes walking to the Cathedral of Santiago de Compostela. The Guest Relations Department remains at your disposal for any further requests or reservations. Best regards,
10/10 Excellent
Thomas
16 May 2023
Thomas
Response from Guest Relations on 13 Jun 2023
Dear Thomas, Thank you so much for your great valuation about NH Collection Santiago! We are so glad you had a great overall stay and look forward to welcoming you back again.Best regards,
10/10 Excellent
lisa
7 May 2023
lisa
Stayed 1 night in May 2023
Response from Guest Relations on 11 May 2023
Dear Lisa, We appreciate your valuation about your recent stay at NH Collection Santiago! Our goal is to make the customers feel as close to home as possible. We hope we can welcome you back again at Compostela!Best regards,
It s a very nice property. Great location, great breakfast, clean room. Nice pool and sauna and hot tube. I enjoy It.
FEDERICO
Stayed 2 nights in Apr 2023
Response from Guest Relations on 3 May 2023
Dear Federico, Thank you so much for sharing your experience at the hotel NH Collection Santiago, we are very glad you had a great stay with us!As you mentioned, we count with a great location just 12 minutes walking to the Cathedral of Santiago de Compostela. Best regards,
10/10 Excellent
Rafael
21 Apr 2023
Rafael
Stayed 1 night in Apr 2023
Response from Guest Relations on 1 May 2023
Estimado Rafael, ¡Muchas gracias por su gran comentario acerca de NH Collection Santiago!El equipo del hotel trabaja con la intención de superar sus expectativas y nos complace saber que así ha sido. Reciba un cordial saludo,
2/10 Terrible
Navalakshan
10 Apr 2023
Navalakshan
Stayed 2 nights in Apr 2023
Response from Guest Relations on 17 Apr 2023
Dear Navalakshan,Thank you for sharing your experience at out hotel. However, we are deeply sorry we did not meet your expectations and we remain at your disposal in case you want to contact Guest Relations department directly. Kind regards,
Paolo on the Reception desk provided exceptional service. He was extremely helpful and kind. We very tired on arrival and he made everything very easy and comfortable for us. We would use the NH collection again because of him.
DAVID
Stayed 3 nights in Mar 2023
Response from Guest Relations on 4 Apr 2023
Dear David, Thank you so much for your great comment about NH Collection Santiago!We are very glad you enjoyed your stay at the hotel and that you mentioned our colleague, we will be more than happy to inform him about your comment. Our team is very helpful and always willing to make your stay extraordinary. Best regards,
10/10 Excellent
Rafael
27 Mar 2023
Rafael
Stayed 1 night in Mar 2023
Response from Guest Relations on 31 Mar 2023
Dear Rafael, Thank you so much for your great valuation about NH Collection Santiago!At the hotel we count with a variety of facilities like indoor pool or sauna exclusively four our clients.We hope to welcome you back again very soon!Best regards,
Dear Aodth, We appreciate you taking your time valuating your stay at NH Collection Santiago!The hotel is located in a very nice area, surrounded by nature just 12 minutes walking to the Cathedral of Santiago de Compostela.Kind regards,
Dear Mark, Thank you very much for your great valuation about your experience at NH Collection Santiago!We are a spacious hotel with all exterior rooms, located in a very nice area surrounded by nature. Also, we are 12 minutes walking to the Cathedral of Santiago de Compostela.We hope you come back again very soon!Best regards,
What a true disappointment this hotel was. My partner and I were on the last night of a 10 day trip driving the coast from Santiago de Compostela down to Lisbon and back. We spent a few hours looking at hotels on Hotels.com as we had a free reward night so we wanted to make our last night really special. We picked the NH Collection Hotel because of it's Hammam, sauna and indoor swimming pool. We called ahead to ask about the hours of the spa area and to confirm that there was a hammam which was what we were really looking for in a hotel. The first thing we noticed in our room was that there was no robe or slippers to walk to the spa area with. We called the front desk and they said they would bring us a robe, but they never did. We walked to the spa in our suits and a towel and bare feet and when we arrived to the spa- we found that the sauna and the hammam were not turned on so we had to wait for them to heat up. It was 9pm and the spa closes at 10pm. An employee came to us and said "The spa closes at 10pm you know" to which we said yes and that it was disappointing we were wasting 20 minutes of our spa time just heating things up. The dry sauna never really got to a hot temperature and the hammam was broken so did not work at all. Neither of the employees we talked to before booking that day told us the hammam was broken. Overall- this hotel was HIGHLY disappointing and I will never book at a NH Hotel again. I am very upset we wasted a free awards night here.
Kathryn
Stayed 1 night in Mar 2023
Response from Guest Relations on 9 Mar 2023
Dear Kathryn, Thank you for sharing your experience at the hotel NH Collection Santiago. We are deeply sorry we did not meet your expectations in some aspects of your stay, like the sauna. As a conscious hotel, this type of facilities have to be turned on under demand before used. We do apologize if this was not well informed during your arrival, however, it is informed through a sign at the place. We will inform the rest of the team about your comment s that we can learn and become better in the future. We remain at your disposal. Kind regards,
We absolutely loved our three night stay at the NH Collection. The staff were excellent throughout and provided a high level of service. A special word for Astrid who went the extra mile to ensure a memorable stay. The historic centre is about 10 minutes walk away so the hotel is quite convenient to the main visitor attractions as well as the bars & restaurants. The hotel is well presented and in very good condition.
James
Stayed 3 nights in Feb 2023
Response from Guest Relations on 14 Feb 2023
Dear James, Greetings from NH Collection Santiago!We are so happy to receive such a great feedback about your stay with us. Thank you for mentioning our staff, we always look forward to exceeding our customer's expectations. Also, we are located in a very nice area just 12 minutes walking to the historic centre which makes it perfect to enjoy the environment next to the Cathedral of Santiago de Compostela.We look forward to welcoming you back again very soon!
Dear Philip, Thank you very much for sharing your experience at NH Collection Santiago!We are very glad you enjoyed your overall stay. We are located in a very nice and quiet area just 12 minutes walking to the Cathedral of Santiago de Compostela.We hope to see you again very soon!Kind regards,
6/10 Okay
Khris
Travelled with family
18 Nov 2022
Pro: 15min walk to SDC square
Cons: weak AC in room. Front desk had controls over the AC. On our first night we were told to “open the window” after bringing the attention to the front desk of the weak AC. (Note: we couldn’t open the window! Front desk had the window lever or knob!)
The mattress also was too firm! Very hard surface area and needs topper!
Another nuisance was the strong scented air diffuser in the lobby, elevator and hallways. Gave us headaches each time we headed outside our room
Khris
Stayed 2 nights in Nov 2022
Response from Guest Relations on 18 Nov 2022
Dear Khris, Thank you very much for sharing your experience at our hotel. However, we are deeply sorry we did not meet your expectations in some aspects of your stay. This comment will surely help us to become better in the future.Kind regards,
8/10 Good
Dirk
Travelled with partner
9 Oct 2022
Disliked: Property conditions & facilities
Good choice of breakfast selections.
Dirk
Stayed 2 nights in Oct 2022
Response from Guest Relations on 11 Oct 2022
Dear Dirk, Thank you very much for your grat comment about your experience at NH Collection Santiago. We are glad you enjoyed our breakfast, which has a big offer of different products in the buffet as well as freshly made dishes in the moment. We hope to welcome you back again very soon!Best regards,
8/10 Good
Sonia, Miami
Travelled with partner
1 Oct 2022
Liked: Cleanliness, staff & service
Great location, good size bedroom. Good bed and pillows.
Great shower. Needs some renovations.
Sonia
Stayed 2 nights in Sep 2022
Response from Guest Relations on 1 Oct 2022
Dear Sonia. Thank you very much for your great comment about NH Collection Santiago. We are very glad you enjoyed your stay with us and we look forward to welcoming you again soon. Best regards,