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Reviews of Hotel Miramar Valencia

2 out of 5
Hotel Miramar Valencia
Paseo Neptuno 32, Valencia, Valencia

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 178 reviews" "
Rating 8 - Good. 58 out of 178 reviews" "
Rating 6 - Okay. 37 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous, helpful, and welcoming
Stayed 5 nights in Jan 2024
Response from Miramar Team on 6 Feb 2024
Thank you for your feedback! We look forward to seing you again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Miramar Team on 6 Feb 2024
Thank you for your feedback! We look forward to seing you again!

6/10 Okay

Saskia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Miramar Team on 6 Feb 2024
Thank you for your feedback! We do our best, but there is always place for improvment!We look forward to seing you again!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good value, I didn’t have high expectations as it was quite reasonably priced and 2 stars. The rooms were cleaned everyday with fresh towels. Everything nice and comfortable. The only issue being a terrible smell of sewage in a few rooms and areas, we had a room change and this room was fine. They have automatic air fresheners installed in the smelly rooms and corridors which was another horrible overpowering chemical smell on top of the already horrible smell. The reception area also having this strong horrible air fresheners. My advice, research into installing pleasant fragrance. The breakfast was ok, nice coffee and fresh juice, terrible scrambled eggs, chef could do with lessons on this. Smoke salmon could do with a slice of lemon on the side and all toasts could do with seasoning and olive oil on the table to season to taste. No breakfast options for children even though my children are good eaters the toasted bread was so hard it was impossible for them to bite through. The restaurant staff were lovely and very accommodating. Overall, happy with the location, good transport links, lovely beach and the decor is of good standard, clean and tidy hotel. Do expect a bit of noise in the rooms, walls are thin and windows not insulated. The reception staff are very helpful and welcoming, recommend restaurants and booked a taxi to the airport.
Stayed 5 nights in Oct 2023
Response from Miramar Team on 16 Nov 2023
Thank you very much for your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away if possible
The hotel itself looks clean but the smell of building like sitting on the toilet. As soon as you step inside the lift and you can smell the odour which obviously has sewage problems and they were constantly spraying the air freshener trying to concealed the unpleasant smell and by doing that it made worse. The first night was nightmare due the smell and could not sleep at all, although I kept the window opened for whole night the smell still lingering around and no way to get rid of it. Next day, went to the reception and the young man was pleasantly to agreed to change the room but my daughter and two young child had to put up with the smell for whole of our stay. Asked to change the room and the woman in the reception stern faced told me that no way to changed the room. Suggestion was run the tap water on for 10 mins and it will washed the drain pipe. I said would this work? Then she said” you people not willing to listen “. I was furious the rude comment about “ you people” then she used an excuse about the English is not her first language. Oh well, it happened the English is not my first language either and I would not used such rude attitude to address any customers. The smell was toxic and my five years old grand daughter was coughing whole of stay. I would say if anyone ever want to stay in this hotel then please be prepared to put up the horrible toxins smell and bad attitude of woman receptionist.
Stayed 5 nights in Oct 2023
Response from Fernando Turanzo (DIrector) on 21 Nov 2023
Dear Madam.We are sorry that you did not enjoy your stay with us, and the apparent misunderstanding you had at Reception. Our staff are always happy to help with any problems that may arise, and we are surprised that you were rude in your reply. Feedback about our staff is always excellent, and the Hotel's policy on this is clear: the customer is always right.However, in this case there is something strange. You say that the smell was all over the hotel, even in the lift. We are therefore surprised that a change of room would have solved the problem. ....Furthermore, no one else in the Hotel has encountered the problem you describe, nor has our maintenance staff encountered any problem.It is possible that occasionally, on very windy days such as the time you stayed, and taking into account that Valencia is a very flat city, even in the street unpleasant smells may appear occasionally. But we rule out any problem of the Hotel in this case.

10/10 Excellent

Geoffrey

Stayed 7 nights in Sep 2023
Response from Miramar Team on 30 Sept 2023
We are very pleased you had a nice stay. Thank you for yor feed-back!

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Location right by the beach.
Stayed 3 nights in Sep 2023
Response from Miramar Team on 28 Oct 2023
Thank you very much for your feedback!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and updated rooms. Great location and nice breakfast.
Stayed 2 nights in Sep 2023
Response from Miramar Team on 25 Sept 2023
Thank you for your feed-back! It was pleasure to have you with us! Looking forward to your next visit!

10/10 Excellent

Steven, Dollard Des Ormeaux

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the boardwalk strip if you don’t have a car your stuck there, but it’s a great location if you just wanna hang by the beach and boardwalk with all the restaurants
Stayed 2 nights in Aug 2023
Response from Miramar Team on 25 Sept 2023
Thank you for your feed-back! It was pleasure to have you with us! Looking forward to your next visit!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This is a really nice hotel. No noise complaints at all despite other reviews. On beach and surrounded by decent restaurants. Breakfast is very good value. Roof top bar has amazing views and is cheap. On day of check out they happily stored our luggage then allowed us to grab a shower upstairs before heading to airport. This is so useful if you’ve got a later flight. Wi-Fi didn’t work very well at first but after that was fine. Also very clean. And has aircon plus ceiling fans in room so if you hate aircon at night (I do) you can still keep cool. They also provide beach towels.
Stayed 2 nights in Aug 2023
Response from Miramar Team on 21 Aug 2023
Thank you very much for your kind words! Love to hear you had a great time and the hotel reached your expectations!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay!
Highly recommend, lovely little place, very clean, newly refurbished and very friendly staff. Literally on the beach so makes for a very relaxing place to stay and great roof top bar and restaurant downstairs
Stayed 2 nights in Aug 2023
Response from Miramar Team on 21 Aug 2023
We are very happy to have fulfilled your expectations, thank you very much for your kind words! Our best wishes!

6/10 Okay

Kate

Liked: Cleanliness, staff & service, amenities
Property was close to the beach. Lots of restaurants in the area.
Stayed 2 nights in Jul 2023
Response from Miramar Team on 21 Aug 2023
Thank you very much for your feedback!

10/10 Excellent

Ivette A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing at the beach
It was an amazing and peaceful experience. The beach reminded me of the Caribbean waters. The personnel at the hotel were friendly and helpful. They called a taxi for us.
Stayed 1 night in Jul 2023
Response from Miramar Team on 8 Jul 2023
Thank you for you kind words! We are glad we could help!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Miramar Team on 14 Jul 2023
Thank you for your evaluation.

10/10 Excellent

Sally ann

Stayed 2 nights in May 2023
Response from Miramar Team on 4 Jul 2023
We really appreciate your feedback and we are happy you had a great stay. Thank you!

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Since we were only staying for a few days it was perfect wouldn’t spend a week in this hotel as it is small and doesn’t have any facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Comfy
Great Service here. I spent 3 nights at this very nice and clean hotel on the beach. very nice staff and the bed was comfortable and large.
Stayed 3 nights in Nov 2022

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay.
Great location and very close to the beach. Staff very helpful and knowledgeable. Give great tips on how to bicycle into the old town and also wrote down drop off points for the taxi driver in the evenings. Had no problems with late check in due to flight delay (after 00:00) and also arrange for a shower room on day of checkout. Wonderful breakfast in the mornings with plenty of selections.
Stayed 4 nights in Sep 2022

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish rooms with friendly staff
Stayed 3 nights in Sep 2022

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fist room was nice changed room on 3rd day . Smell like cleaning supply when we got in the room two hours latter just smell like sweage was disgusting
Stayed 1 night in Aug 2022

8/10 Good

Carol

Travelled with family
Liked: Staff & service, amenities
Front Desk Manager was very helpful. Room was smelling ver musty though. They need a dehumidifier in every room. Restaurant downstairs was pretty good for Tapas. Breakfast is not worth the money but it is convenient. Beach is incredible. Worth going to for the beach.
Stayed 2 nights in Aug 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe and the staff were amazing
Stayed 7 nights in May 2022

2/10 Terrible

Alejandro

Disliked: Property conditions & facilities, room comfort
A clear NO GO
Really bad. A clear no go. Some rooms just on top of a night club, no one came to clean the room, no one to fix the access card overnight, one window with no blind, dirty furniture.
Stayed 2 nights in Mar 2022
Response from Fernando Turanzo (Director) on 24 Mar 2022
Dear Mr. Alejandro: We regret that your stay did not meet your expectations. Please be assured that we do our best to provide our guests with the best service and accommodation. We apologize for the stains found on the chair, an attempt was made to clean it but it was not checked, and it is clear that the stains did not come out. But there is no reason to extend the state of cleanliness to the rest of the room. Your room was not cleaned on 19 March because you had the "Do not disturb" sign on your room door, and this was recorded in the cleaning schedule. From 2am to 8am we only have a concierge service, there are no receptionists, but it was recorded in the reception register that you were provided with a card to gain access to your room. We do not understand why you refer a problem on this matter. Our Restaurant, located on the ground floor of the Hotel, is not a night club, we simply host dinner shows during the weekend (in a suitably soundproofed room). We regret that you were not satisfied with your stay or the service offered, but in defence of our prestige, we would appreciate a little more objectivity about our facilities and services.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service
Great location next to the lovely clean beach and good transport links. Comfortable bed, hot shower and large towels, good breakfast but a bit limited. Heating worked well but hairdryer kept overheating and cutting out. Walls quite thin so could hear people in next room having an argument at 1am in the morning (not the hotels fault) but probably indicates that rooms could do with soundproofing. I x small bottle of water in this hotel charged at 2.50 euros! No supermarkets or cheap cafes in the immediate area of the beachfront but only restaurants which were a bit expensive to eat and drink in. However, less than 1/2 a mile walk you can find good cheap cafes and supermarkets.
Stayed 7 nights in Jan 2022

6/10 Okay

Lenard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and our room had a strong musty smell. Noisy all night long until 2am, did not get good sleep. The only saving grace is the location right on the beach and the restaurant.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the front staff were friendly and helpful. The restaurant was beautiful and the breakfasts were, big, healthy and delicious. The hotel is located right on the beach in a strip with restaurants and stores. I slept well... maybe because I was exhausted from activities each day and also because the stay at home measures required establishments to close "early." Highly recommend. This could cost at least double in the USA.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2020

8/10 Good

Sally, Manchester , UK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent location right on the beach, and plenty of restaurants nearby. We took a taxi into the city centre which cost around 10 euros each way. Our room was clean but had no balcony. We booked bed and breakfast and were very disappointed with the breakfast, there was very little choice - the bacon was stone cold , there were no sausages or beans and only cold hard boiled eggs - no fried eggs or scrambled eggs , and just sliced bread on which to make toast, plus a couple of cereals to choose from. I would recommend booking room only and paying for breakfast at one of the cafes or restaurants . The hotel is within walking distance of the port and there was a fabulous firework display on while we were there to mark Las Fallas Festival plus live entertainment which was an added bonus.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from HotelMiramar on 28 Oct 2019
Thank you!

10/10 Excellent

Konics, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located right on La Malvarrosa beach. Good choices of breakfast and overlooking the beach. The fourth floor terrace alos has nice views. My room was cleaned daily and also had a nice chair by the balcony. Would def stay here next time I visit Valencia.
Stayed 4 nights in Sep 2019
Response from Hotel Miramar on 4 Oct 2019
Thank you very much for your appreciation. We would love to have you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Sep 2019
Response from Hotel Miramar on 28 Sept 2019
Thank you for your feedback. Our best wishes!

6/10 Okay

DD

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Beach location and restaurants was great. Close to Hop on / off bus stop. Only negative was the excessive loud music to 3:30am every night and Worse on weekends.
Stayed 4 nights in Aug 2019
Response from Hotel Miramar on 28 Sept 2019
Thank you for your feedback. Our best wishes!

10/10 Excellent

susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a friendly family owned hotel , I felt very welcome
Stayed 5 nights in Jul 2019
Response from HotelMiramar on 24 Aug 2019
Dear Susana, Thank you for your kind words! We would be happy to see you again in the near future! Kind Regards, Miramar Team.

6/10 Okay

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Friendly helpful staff. Clean hotel room. However, the noise from outside until 3.30am was uncomfortable and we got very little sleep.
Stayed 2 nights in Jul 2019
Response from HotelMiramar on 24 Aug 2019
Dear Dara, Thank you for your kind words! We are very sorry about the noise, all the windows have double crystal system, but it looks like it is not enough in the peak days (Friday and Saturday). We would be happy to see you again in the near future! Kind Regards, Miramar Team.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach bliss!
We loved our stay at Miramar! The location is divine - just steps from a beautiful, warm beach with great swimming, and tons of delicious tapas bars. The room was comfortable, and the staff were outstanding. If you're wanting to explore Valencia, there are subway stations nearby. I thoroughly enjoyed our stay.
Stayed 2 nights in Jul 2019
Response from Hotel Miramar on 13 Jul 2019
Thank you for your feedback, we really appreciate your kind words!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel on the Beach
Great location right on the beach. Luis, the receptionist, a long with the other receptionists (whose name I forgot) are so polite and helpful. I would definitely stay here again!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Sep 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valencia solo trip
This hotel is in a great location. Right off the beach, the rooftop terrace gives an amazing view of it. Room was very clean. The man at the front desk was the highlight. Very welcoming, warm and helpful. They do luggage storage which is nice when checking out and want to spend more time on the beach. Overall great experience and would stay here again.
Stayed 1 night in Sep 2018

6/10 Okay

Jean, Fort Lauderdale

On the beach
Located on the beach. Nice view from breakfast and dinner room. Bedroom and bathroom need an update. If you go by car, 24h parking nearby is expensive. In general, good quality hotel for the price. Not everybody at the reception speaks English
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view. Card key didn’t work at first. Loud club across the street on NYE but that’s to be expected.
Stayed 1 night in Dec 2017

10/10 Excellent

carol, austin tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wow Experience
The staff was amazing, helpful and informative. The hotel was on the beach with a beautiful view from my room. I would totally stay here again. Also, great restaurant attached to hotel.
Stayed 3 nights in Dec 2017

6/10 Okay

Moe, Vancouver BC

A friendly little hotel by the beach
Overall, this hotel provided all the amenities and comfort that you may need for a couple of nights stay. However, the room was very small, so was the elevator. Rooms were clean and comfortable. There were signs of water damage/moisture in the room and bath room. On the plus side, this hotel is very close to the beach with access to many restaurants and bar with 5 minutes walking. My son and I stayed here for two nights and were happy with our accommodations at the price paid.
Stayed 2 nights in Sep 2017

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

4/10 Poor

Bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good unless you like doof doof!
What a shame that the hotel's clenliness and maintenance did not match the happy smiling service that we received from the front desk staff. Be aware that beachside in Valencia means that thousands of drunken revellers will be partying in the walkways and restaurants just outside your windows until extremely late. 2 or 3 am was the finishing time for the DOOF DOOF music from the restaurants and bars while we were there. Apparently it is Europe's Buck's and Hen's night centre and it is usual for each set of party goers to have a megaphone to amplify their shouting so that all can hear them above the pumping bass from the restaurants and bars. Our room was ill kempt and dirty, and the balcony door could not be locked. The fortunate part for us was that we were only staying two nights.
Stayed 2 nights in Jul 2017

10/10 Excellent

Devakumaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay here again. I loved the location near the beach and lovely promenade plus all the facilities such as choice of restaurants. I loved the sun terrace on the top - not only could I sunbathe but in the evenings it was a delightful place to have a cocktail and the views of the whole beach were beautiful.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little paradise!
Lovely little boutique hotel, perfect setting for walks along the beach. Excellent dining opportunities available nearby. So nice to wake to the sound of birds singing.

8/10 Good

David, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balance of beach and City.
Very pleasant small Family run hotel. Staff on the reception were helpful with details of how to get to sights and activities. The Metro system was excellent to get from the airport and easily into town. As the Fallas was in full swing we were happy to move to the quieter beach surroundings when needed. The sea view and balcony were worth the extra. Bedroom was quite new and in good order.

6/10 Okay

Greg

Disliked: Property conditions & facilities, room comfort
Bed was super uncomfortable and the hotel was quite old, but good staff. The location isn't near anything but the beach and 5 shops. Taxis aren't trustworthy on the rates, but the hotel is rather far from the city center. Beach was amazing!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & friendly fab location
Right on the beach next to a number of restaurants. Friday and Saturdays are loud so dont book if you can't sleep through noise. Rooftop has comfy sunbeds if you don't fancy the beach. Metro in to the city is 2 mins away. Other bars 5 minutes away.