Ratings based on 370 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Portsmouth

Great location and staff, but dated and unsafe

Posted 20-Feb-2018
Great location and customer service, but we had to check out the day we arrived, as the room was too cramped for our family, the heating was on throughout the whole hotel (not adjustable by room, and it was 25 degrees outside!), the bunk beds were hazardous, even with the bed rails provided, there was a window which opened fully, to a five story drop below (not ideal when there is a table underneath and you have two under fives)..... we paid for the first night, as we had been in the room for an hour or so before we discovered everything. Booked an amazing apartment around the corner instead. Would not recommend.
Comment from Hotel Management
22-Feb-2018 by Luis Martins, Front Desk, Hotel Management
Dear Wright, Thank you for sparing a few minutes of your time to share and evaluate your experience with us. I am very pleased that the hotel location, as well as the staff service, have met and exceed all your needs. On the other hand i am sorry to hear that the room didn't meet your expectations. Thank yo once again, Best regards, Luis Martins. Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Herts, England

Nothing to complain about but I will anyway.

Posted 18-Feb-2018
Pros: Central location. Clean. Staff friendly. Quiet.
Cons: See above.
Location: Central location. Right next to Placa de la Reina. Easy walk up from Colon underground. Get a Tourist travel card and it's easy to go anywhere. Bio pa
Very good central location. Quiet. Staff friendly and helpful. Rooms basic but nice enough. Not much privacy when using the loo. No coffee/tea facilities in room. I like a coffee in the morning before I face the world. Thought that breakfast was overpriced at 12 euros booked, 14 euros on day to day basis.
Comment from Hotel Management
21-Feb-2018 by Luis Martins, Front Desk Department, Hotel Management
Dear Chris and Sue, I am very pleased to know that overall you were happy with your stay, and i couldn't be happier that the hotel location, as well as the staff service, have met and exceed all your needs. I am sorry if the breakfast service seemed a bit too expensive. Also i would like to apologise if the bathroom didn't give you enough privacy, and if you didn't have tea/coffee facilities in the room. The hotel will carry on working on new innovations and the bathroom door will be changed, also, by contacting the front dek we would have been very happy to place a kettle in the room for you, for your best comfort. I apologise if you didn't get thid information upon arrival. Thank you for sharing your experience with us, We hope to see you again soon, Best regards, Luis Martins. Front Desk Department
5 out of 5
by Agnes

Quiet yet very central

Posted 09-Nov-2017 on Hotels
Quiet, yet very central. Close to the beautiful Reina area, the cathedral with the Holy Grail (!) and a lot of other monuments. Very close to several bus routes and a 10 minute walk from the train station (Norte). Staff at reception really well informed about local facilities. Great breakfast. Taxis are very cheap in Valencia and a good way of going to the Science Museum or Oceanografic for example, if time is limited.
Comment from Hotel Management
14-Nov-2017 by Salvador, Hotel Management
Dear Agnes, Thank you for the excellent rating, and for taking the time to share your impressions following your recent experience at the Petit Palace Plaza de la Reina. Your comments are greatly appreciated. I am delighted to see that you enjoyed the surrounding area, as well as the hotel breakfast buffet, and staff service. I couldn't be happier to read that you've found everything up to your expectations, and I certainly hope that you had a GREAT time in Valencia. It was a pleasure having you as our guest, and we would be thrilled to welcoming you back in the not-too-distant future...!!! Our Warmest regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Stratford upon Avon, England

Great little hotel in fantastic location

Posted 28-Oct-2017
We stayed at the Petit Palace as a family of four. A lovely hotel, nice room, very comfortable beds, good air con, very quiet, really clean. Location is unbeatable- right in the centre but in a quiet side street so room was very quiet. Staff very friendly and helpful. Taxi transfer arranged for us to and from the airport and very reasonable cost. Would definitely stay here again.
Comment from Hotel Management
01-Nov-2017 by Luis Martins, Hotel Management
Dear Missymoo, I am very pleased to see that overall everything has met and exceed all your needs, and you had a plesant stay. It is a true pleasure to know that the staff were friendly and helpful, and the hotel room and location have met your expectations. To us would be a privilege welcoming you again at the Petit Palace Plaza de la Reina. Thank you for the excellent review, and for sharing your experience with us. It was a pleasure having you as our guest. Kind regards, Luis Martins Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Lovely small hotel in an ideal location

Posted 26-Oct-2017
Lovely hotel for a city break in Valencia. Room small but comfortable and well equipped. Great choice for breakfast. Friendly and helpful staff.
Comment from Hotel Management
26-Oct-2017 by Luis Martins, Front Desk Department, Hotel Management
Dear Alison, Thank you for sparing a few minutes of your time to share and evaluate your stay at the Petit Palace Plaza de la Reina. It is very fulfilling to know that you enjoyed our beautiful city and the staff, as well as the hotel location, breakfast, and comfort of the room, have met your expectations. It was a pleasure having you as our guest, and we hope to see you again in the near future!!! Kind regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from ENGLAND

Exceptionally good service !

Posted 16-Oct-2017
Pros: It's friendliness , cleanliness , just EVERYTHING !! Also it's in a great central position in old , historic Valencia . GREAT LOCATION.
Cons: Tea and coffee making facilities in the bedroom .
Location: Central location to shops , restaurants and historic buildings .
I was warmly welcomed at Reception , the service was impeccable and the staff very friendly and helpful , especially AGUSTIN and FREDERICA . I would like to express my grateful thanks to them for helping me with my hire car and the parking difficulties I encountered when I foolishly couldn't locate my car . They were very patient and spent a lot of time helping , for this I'm truly grateful ! The restaurant staff were very attentive and gave an excellent service , and always cheerfully which was much appreciated . The food was delicious and plentiful , I was very impressed by the huge variety of breakfast food . I would definitely stay at this hotel again !
Comment from Hotel Management
17-Oct-2017 by Luis Martins, Front Desk Department, Hotel Management
Dear Laura, Many thanks for your fantastic review posted recently and for taking the time to share your experience with us, it is always a pleasure to read such positive feedback. I am thrilled to know that you enjoyed your holiday, and breakfast, as well as the staff service has met and exceed all your needs! The hotel is working on new innovations, we certainly will take your suggestion regarding the coffee maker in the room into account for improvements!!! It was a pleasure having you as our guest. I am sure Federica and Agustin were delighted to have met you. I will be sharing your wonderful comments with our team, whom i am sure will appreciate it very much. I hope it is not too long before we have the pleasure of welcoming you back again. Our warmest regards, Luis Martins Front Desk Department
4 out of 5
by A verified traveller

Perfect location

Posted 03-Oct-2017 on Hotels
Great location, helpful reception and clean - you cannot ask for anything else- will return and definitely recommend this little gem
Comment from Hotel Management
12-Oct-2017 by Salvador, Hotel Management
Dear Guest, I am very pleased to read your comments and to know that the staff has met your expectations, as well as the hotel location and its cleanliness.. It is very fulfilling to see that you enjoyed your holiday and our beautiful city. Thank you for the thumbs you, it is a privilege to know that you would recommend us. Was a pleasure having you as our guest, and i hope to see you again in the near future...!!! Kindest regards, Luis Martins Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk UK

Nice hotel close to old town

Posted 23-Aug-2017
We had an amazing time in Valencia, Hotel Staff was very pleasant and helpful at all times at the reception desk as well as cleaning and breakfast staff. The location of the hotel is perfect for sightseeing and shopping. The sea site is around 20 min by bike, which you can have from the hotel or rent for €9 from the shop just two minutes walk from the hotel.
Comment from Hotel Management
24-Aug-2017 by Agustín Signoli Front Desk Manager, Hotel Management
Dear Natalia, Thank you for sharing your experience with us. We couldn't be happier to know that the hotel loaction, as well as the staff, breakfast, and cleaning service have met your expectations. It wa sa pleasure having you as our guest, and we hope to see you again soon, if the future holds. Thank you once again, Kind regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Quaint hotel in fantastic location

Posted 04-Aug-2017
We loved our stay at Petit Palace. It was very comfortable and very quiet. The staff were incredibly helpful, and even made some phone calls back to Barcelona for us as our Spanish isn't the greatest. This hotel is the perfect distance from all amenities, including multiple restaurants and a bus stop within 3 minutes walk for the double decker Tour Bus. The only bummer was not having any parking, and the nearest parking lot was located in Plaza de la Reina and was very pricey (as was most parking in Spain). We had a great stay!
Comment from Hotel Management
05-Aug-2017 by Luis Martins, Hotel Management
Dear Stephanie, Thank you so much for your kind review. We are so pleased to read that our helpful and friendly staff really impressed you along with our city centre location. We pride ourselves on our team here who are at hand to offer the best welcome and stay to all our guests and we are glad to have exceeded your expectations We hope to see you again soon. Kindest regards, Luis Martins
4 out of 5
by A verified traveller

Posted 27-Jun-2017 on Hotels
Comment from Hotel Management
22-Jul-2017 by Salvador, Hotel Management
Dear Guest, It was a pleasure having you as our guest, and we certainly hope that you have enjoyed our beautiful city, as our as our services. Thank you for sharing your expererience with us, Kind regards, Agustin Signoli Front Desk Manager