Ratings based on 353 Verified Reviews

4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Stratford upon Avon, England

Great little hotel in fantastic location

Posted 28-Oct-2017
We stayed at the Petit Palace as a family of four. A lovely hotel, nice room, very comfortable beds, good air con, very quiet, really clean. Location is unbeatable- right in the centre but in a quiet side street so room was very quiet. Staff very friendly and helpful. Taxi transfer arranged for us to and from the airport and very reasonable cost. Would definitely stay here again.
Comment from Hotel Management
01-Nov-2017 by Luis Martins, Hotel Management
Dear Missymoo, I am very pleased to see that overall everything has met and exceed all your needs, and you had a plesant stay. It is a true pleasure to know that the staff were friendly and helpful, and the hotel room and location have met your expectations. To us would be a privilege welcoming you again at the Petit Palace Plaza de la Reina. Thank you for the excellent review, and for sharing your experience with us. It was a pleasure having you as our guest. Kind regards, Luis Martins Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Lovely small hotel in an ideal location

Posted 26-Oct-2017
Lovely hotel for a city break in Valencia. Room small but comfortable and well equipped. Great choice for breakfast. Friendly and helpful staff.
Comment from Hotel Management
26-Oct-2017 by Luis Martins, Front Desk Department, Hotel Management
Dear Alison, Thank you for sparing a few minutes of your time to share and evaluate your stay at the Petit Palace Plaza de la Reina. It is very fulfilling to know that you enjoyed our beautiful city and the staff, as well as the hotel location, breakfast, and comfort of the room, have met your expectations. It was a pleasure having you as our guest, and we hope to see you again in the near future!!! Kind regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from ENGLAND

Exceptionally good service !

Posted 16-Oct-2017
Pros: It's friendliness , cleanliness , just EVERYTHING !! Also it's in a great central position in old , historic Valencia . GREAT LOCATION.
Cons: Tea and coffee making facilities in the bedroom .
Location: Central location to shops , restaurants and historic buildings .
I was warmly welcomed at Reception , the service was impeccable and the staff very friendly and helpful , especially AGUSTIN and FREDERICA . I would like to express my grateful thanks to them for helping me with my hire car and the parking difficulties I encountered when I foolishly couldn't locate my car . They were very patient and spent a lot of time helping , for this I'm truly grateful ! The restaurant staff were very attentive and gave an excellent service , and always cheerfully which was much appreciated . The food was delicious and plentiful , I was very impressed by the huge variety of breakfast food . I would definitely stay at this hotel again !
Comment from Hotel Management
17-Oct-2017 by Luis Martins, Front Desk Department, Hotel Management
Dear Laura, Many thanks for your fantastic review posted recently and for taking the time to share your experience with us, it is always a pleasure to read such positive feedback. I am thrilled to know that you enjoyed your holiday, and breakfast, as well as the staff service has met and exceed all your needs! The hotel is working on new innovations, we certainly will take your suggestion regarding the coffee maker in the room into account for improvements!!! It was a pleasure having you as our guest. I am sure Federica and Agustin were delighted to have met you. I will be sharing your wonderful comments with our team, whom i am sure will appreciate it very much. I hope it is not too long before we have the pleasure of welcoming you back again. Our warmest regards, Luis Martins Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk UK

Nice hotel close to old town

Posted 23-Aug-2017
We had an amazing time in Valencia, Hotel Staff was very pleasant and helpful at all times at the reception desk as well as cleaning and breakfast staff. The location of the hotel is perfect for sightseeing and shopping. The sea site is around 20 min by bike, which you can have from the hotel or rent for €9 from the shop just two minutes walk from the hotel.
Comment from Hotel Management
24-Aug-2017 by Agustín Signoli Front Desk Manager, Hotel Management
Dear Natalia, Thank you for sharing your experience with us. We couldn't be happier to know that the hotel loaction, as well as the staff, breakfast, and cleaning service have met your expectations. It wa sa pleasure having you as our guest, and we hope to see you again soon, if the future holds. Thank you once again, Kind regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Quaint hotel in fantastic location

Posted 04-Aug-2017
We loved our stay at Petit Palace. It was very comfortable and very quiet. The staff were incredibly helpful, and even made some phone calls back to Barcelona for us as our Spanish isn't the greatest. This hotel is the perfect distance from all amenities, including multiple restaurants and a bus stop within 3 minutes walk for the double decker Tour Bus. The only bummer was not having any parking, and the nearest parking lot was located in Plaza de la Reina and was very pricey (as was most parking in Spain). We had a great stay!
Comment from Hotel Management
05-Aug-2017 by Luis Martins, Hotel Management
Dear Stephanie, Thank you so much for your kind review. We are so pleased to read that our helpful and friendly staff really impressed you along with our city centre location. We pride ourselves on our team here who are at hand to offer the best welcome and stay to all our guests and we are glad to have exceeded your expectations We hope to see you again soon. Kindest regards, Luis Martins
4 out of 5
by A verified traveller

Posted 27-Jun-2017 on Hotels
Comment from Hotel Management
22-Jul-2017 by Salvador, Hotel Management
Dear Guest, It was a pleasure having you as our guest, and we certainly hope that you have enjoyed our beautiful city, as our as our services. Thank you for sharing your expererience with us, Kind regards, Agustin Signoli Front Desk Manager
4 out of 5
by A verified traveller

Posted 11-Jun-2017 on Hotels
Comment from Hotel Management
16-Jun-2017 by Salvador, Hotel Management
THANK YOU VERY MUCH FOR YOUR VALUATION....!!! HOPE TO SEE YOU NEXT TIME. KINDEST REGARDS, AGUSTÍN SIGNOLI FRONT DESK MANAGER
5 out of 5
Recommended
for Everyone
by A verified traveller from Kitchener, ON, Canada

Beautiful hotel in a great location!

Posted 24-May-2017
We LOVED our experience at Petit Palace! The pictures online are 100% accurate and the staff was so friendly and so professional. I can't even begin to describe just how friendly the staff was (makes the experience that much more pleasant). The rooms were spacious, modern, and clean with all of the amenities one needs. It's within walking distance of most of the city's main attractions (with the exception of the beach and la ciudad de artes y ciencias). Also, it's about a 15min walk from the Joaquin Sorolla bus station. Plenty of great restaurants and cafe's within 5 minute walking distance. I love Valencia for their abundance of coffee shops and bakeries! I highly recommend book your stay at Petit Palace!
Comment from Hotel Management
27-May-2017 by Agustín Signoli Front Desk Manager, Hotel Management
Dear Brem, Thank you for taking the time to share your impressions following your recent experience at the Petit Palace Bristol. ( Which by the way, it is now called Petit Palace Plaza de la Reina ). Your glowing comments are greatly appreciated. I am delighted to see that you enjoyed the surrounding area, as well as the staff friendliness and services, and hotel room amenities. Reading such lovely words makes me very proud of our achievements. I will of course pass on your lovely comments to all of the staff, who I am sure will appreciate reading this review. I look forward to welcoming you back in the not-too-distant future. Kindest regards, Agustin Signoli Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Good hotel in the best location in valencia

Posted 11-May-2017
The hotel I located in a lively and historical part of town with lots of cafes, restaurants and bakeries around. Minutes walk can take to many historical buildings and cathedrals.
Comment from Hotel Management
12-May-2017 by Agustín Signoli Front Desk Manager, Hotel Management
Dear Hussein, We appreciate the feedback regarding your stay, and we are thrilled that our location have met and exceed all your needs! We hope that everything was up to your expectations at the Petit Palace Bristol Hotel, and we hope to see you again soon, if teh future holds. Thank you, Kind regards, Agustin Signoli Front Desk Manager
5 out of 5
by Sung

Posted 21-Mar-2017 on Hotels
Comment from Hotel Management
29-Mar-2017 by General Manager, Hotel Management
Thank you Sung...!!! Hope to see you soon. Best regards, Agustín Signoli Front Desk Manager