Ratings based on 386 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Fine but charmless

Posted 02-Mar-2018
Pros: Clean, quiet
Cons: Heating control. Staff attention to problems
Location: Excellent location in the centre of the old town. Go to the crazy Ceramics museum on the corner of the street
Sorry to put a dent in the otherwise mostly positive reviews but this is a 3 star hotel that's exactly that. Nothing amazing, nothing terrible but lacking charm or any defining qualities. On the plus side, it's clean and the beds are comfy and most importantly it's central but quiet at night - if you're on the side street (hotel entrance) side of the hotel that is. On the negative, the staff were not particularly helpful, especially when we told them the room was boiling hot - I mean stifling hot -even though the heating was turned off. The night desk guy just told me to open the window and that was it (it turned out it was the mini-fridge belching out heat. The day staff resolved the problem the next day by turning it off!) He also told me that I should refer to the booklet in the room for things like how to call reception (I'd had to go downstairs to talk to him because there was no way of knowing which number to call. There was no booklet) The day staff told me the next day that all the booklets in the room had long-since been removed and I should have been given the information on check in. Not a serious crime but irritating. I guess that - and the plain, bland and rather cold decor is what I mean by charmless. Hint: If it's not included in your room rate, don' buy the very expensive breakfast. There's a fab cafe on the corner of the street that'll do you anything from toast and ham to amazing pastries and sandwiches with excellent coffee for about a third of the price
Comment from Hotel Management
04-Mar-2018 by Salvador Prades, Hotel Management
Dear Guest, Thank you for sparing a few minutes of your to share and evaluate your experience with us. I am very pleased to know that the hotel location, as well as its cleanliness and quietness, have met and exceed all your needs. On the other hand, my most sincere apologies for the inconvenience regarding the heating in the room, and for the misleading information. I will be sure to check this matter deeply, to avoid it from happening again. It was a pleasure having you as our guest, We hope to see you again soon! Best regards, Salvador Prades. General Manager
2 out of 5
by A verified traveller from Portsmouth

Great location and staff, but dated and unsafe

Posted 20-Feb-2018
Great location and customer service, but we had to check out the day we arrived, as the room was too cramped for our family, the heating was on throughout the whole hotel (not adjustable by room, and it was 25 degrees outside!), the bunk beds were hazardous, even with the bed rails provided, there was a window which opened fully, to a five story drop below (not ideal when there is a table underneath and you have two under fives)..... we paid for the first night, as we had been in the room for an hour or so before we discovered everything. Booked an amazing apartment around the corner instead. Would not recommend.
Comment from Hotel Management
22-Feb-2018 by Luis Martins, Front Desk, Hotel Management
Dear Wright, Thank you for sparing a few minutes of your time to share and evaluate your experience with us. I am very pleased that the hotel location, as well as the staff service, have met and exceed all your needs. On the other hand i am sorry to hear that the room didn't meet your expectations. Thank yo once again, Best regards, Luis Martins. Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Herts, England

Nothing to complain about but I will anyway.

Posted 18-Feb-2018
Pros: Central location. Clean. Staff friendly. Quiet.
Cons: See above.
Location: Central location. Right next to Placa de la Reina. Easy walk up from Colon underground. Get a Tourist travel card and it's easy to go anywhere. Bio pa
Very good central location. Quiet. Staff friendly and helpful. Rooms basic but nice enough. Not much privacy when using the loo. No coffee/tea facilities in room. I like a coffee in the morning before I face the world. Thought that breakfast was overpriced at 12 euros booked, 14 euros on day to day basis.
Comment from Hotel Management
21-Feb-2018 by Luis Martins, Front Desk Department, Hotel Management
Dear Chris and Sue, I am very pleased to know that overall you were happy with your stay, and i couldn't be happier that the hotel location, as well as the staff service, have met and exceed all your needs. I am sorry if the breakfast service seemed a bit too expensive. Also i would like to apologise if the bathroom didn't give you enough privacy, and if you didn't have tea/coffee facilities in the room. The hotel will carry on working on new innovations and the bathroom door will be changed, also, by contacting the front dek we would have been very happy to place a kettle in the room for you, for your best comfort. I apologise if you didn't get thid information upon arrival. Thank you for sharing your experience with us, We hope to see you again soon, Best regards, Luis Martins. Front Desk Department
5 out of 5
by A verified traveller

SHORT BREAK VALENCIA

Posted 11-Jan-2018 on Hotels
Stayed five nights in Valencia. This hotel is situated in a quiet side street just off one of the main squares in the old city. It is an easy 10 minute walk from the main station. The surrounding area is FULL of bars and restaurants - we chose ours using a guide book and their recommendations were spot on. The hotel itself is very clean with good sized rooms. Staff were very friendly. We asked to be moved from 205 because it was quite noisy and so were moved to 405 and really enjoyed being up there.
Comment from Hotel Management
20-Jan-2018 by Luis Martins, Front Desk Department, Hotel Management
Dear Mr. Douglas, Thank you for the excellent rating, and for taking the time to share your impressions following your recent experience at the Petit Palace Plaza de la Reina. Your comments are greatly appreciated. I am delighted to see that you enjoyed the surrounding area, as well as the room, hotel cleanliness, and staff service. I couldn't be happier that we were able to help you by giving you another room, the comfort of our guests is very important to us. I certainly hope that you had a GREAT time in Valencia. It was a pleasure having you as our guest, and we would be thrilled to welcoming you back in the not-too-distant future...!!! Our Warmest regards, Luis Martins Front Desk Department
4 out of 5
by Elie

Posted 06-Jan-2018 on Hotels
Great hotel, excellent location, very friendly and helpful staff. I highly recommend it.
Comment from Hotel Management
08-Jan-2018 by Luis Martins, Front Desk Department, Hotel Management
Dear Elie, We appreciate the feedback regarding your stay, and we are thrilled that the Hotel and its location, as well as the staff friendliness and service, has met and exceed all your needs! It is a true privilege to know that you would recommend us. THANK YOU !!!. It was a pleasure to have you as our guest, and we look forward to your next visit. Thank you, Best regards, Luis Martins. Front Desk Department
3 out of 5
by Teresa

Posted 26-Nov-2017 on Hotels
Comment from Hotel Management
30-Nov-2017 by Salvador, Hotel Management
Dear Guest, Thank you for sharing and evaluating your stay with us, It was a pleasure having you as our guest, and we hope you had pleasant holiday. We hope to see you again soon, Kind regards, Luis Martins Front Desk Department
4 out of 5
by Ryan

Ideal Location - Lovely Stay

Posted 26-Nov-2017 on Hotels
Check in was easy and we were seen to very quickly. Our room was on the fourth floor and very spacious overlooking the front of the hotel. The bed was very comfy, the only niggle would be that the air con didn’t work - and Valencia is still rather warm in November. We got away with keeping the door a-jar for half hour or so. Location is great! Within walking distance of the hustle and bustle of the Main Streets, bars and restaurants as well as the ‘hop on Hop off’ buses. The hotel itself is located just off the main walkways and you don’t get any noise which is welcomed after a day on you’re feet all day. We didn’t have the breakfast however it looked like there was plenty of selection when we walked past. All in all, a lovely enjoyable stay.
Comment from Hotel Management
30-Nov-2017 by Salvador, Hotel Management
Dear Ryan, Thank you for the excellent rating, and for taking the time to share your impressions following your recent experience at the Petit Palace Plaza de la Reina. Your comments are greatly appreciated. I am delighted to see that you enjoyed the assigned room, as well as the comfort of the beds and surrounding area. I apologise if you had trouble with the aircon in the room, by contacting the front desk we would have sent someone right away to check it out and fix it. It was a pleasure having you as our guest, and we would be thrilled to welcoming you back in the not-too-distant future...!!! Our Warmest regards, Luis Martins Front Desk Department
5 out of 5
by Agnes

Quiet yet very central

Posted 09-Nov-2017 on Hotels
Quiet, yet very central. Close to the beautiful Reina area, the cathedral with the Holy Grail (!) and a lot of other monuments. Very close to several bus routes and a 10 minute walk from the train station (Norte). Staff at reception really well informed about local facilities. Great breakfast. Taxis are very cheap in Valencia and a good way of going to the Science Museum or Oceanografic for example, if time is limited.
Comment from Hotel Management
14-Nov-2017 by Salvador, Hotel Management
Dear Agnes, Thank you for the excellent rating, and for taking the time to share your impressions following your recent experience at the Petit Palace Plaza de la Reina. Your comments are greatly appreciated. I am delighted to see that you enjoyed the surrounding area, as well as the hotel breakfast buffet, and staff service. I couldn't be happier to read that you've found everything up to your expectations, and I certainly hope that you had a GREAT time in Valencia. It was a pleasure having you as our guest, and we would be thrilled to welcoming you back in the not-too-distant future...!!! Our Warmest regards, Luis Martins Front Desk Department
5 out of 5
Recommended
for Everyone
by A verified traveller from Stratford upon Avon, England

Great little hotel in fantastic location

Posted 28-Oct-2017
We stayed at the Petit Palace as a family of four. A lovely hotel, nice room, very comfortable beds, good air con, very quiet, really clean. Location is unbeatable- right in the centre but in a quiet side street so room was very quiet. Staff very friendly and helpful. Taxi transfer arranged for us to and from the airport and very reasonable cost. Would definitely stay here again.
Comment from Hotel Management
01-Nov-2017 by Luis Martins, Hotel Management
Dear Missymoo, I am very pleased to see that overall everything has met and exceed all your needs, and you had a plesant stay. It is a true pleasure to know that the staff were friendly and helpful, and the hotel room and location have met your expectations. To us would be a privilege welcoming you again at the Petit Palace Plaza de la Reina. Thank you for the excellent review, and for sharing your experience with us. It was a pleasure having you as our guest. Kind regards, Luis Martins Front Desk Department
4 out of 5
Recommended
for Everyone
by A verified traveller from Uk

Lovely small hotel in an ideal location

Posted 26-Oct-2017
Lovely hotel for a city break in Valencia. Room small but comfortable and well equipped. Great choice for breakfast. Friendly and helpful staff.
Comment from Hotel Management
26-Oct-2017 by Luis Martins, Front Desk Department, Hotel Management
Dear Alison, Thank you for sparing a few minutes of your time to share and evaluate your stay at the Petit Palace Plaza de la Reina. It is very fulfilling to know that you enjoyed our beautiful city and the staff, as well as the hotel location, breakfast, and comfort of the room, have met your expectations. It was a pleasure having you as our guest, and we hope to see you again in the near future!!! Kind regards, Luis Martins Front Desk Department