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Reviews of Eurostars Gran Valencia Hotel

4 out of 5
Eurostars Gran Valencia Hotel
El Valle De Ayora, 3, Valencia, Valencia

Reviews

8.4

Very good

Rating 10 - Excellent. 355 out of 914 reviews" "
Rating 8 - Good. 427 out of 914 reviews" "
Rating 6 - Okay. 91 out of 914 reviews" "
Rating 4 - Poor. 31 out of 914 reviews" "
Rating 2 - Terrible. 10 out of 914 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Loraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
access to restaurants
Stayed 6 nights in Apr 2024

10/10 Excellent

Melvie

Stayed 1 night in Apr 2024

10/10 Excellent

Demi, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Shamila

Disliked: Property conditions & facilities
More like a 3 star hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Julio Cezar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Amrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views across the city were outstanding. It was fun to try and locate the hotel whilst travelling around the city
Stayed 1 night in Dec 2023

10/10 Excellent

Juan Luis, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vanco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Vanco

10/10 Excellent

MARIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Valencia if you are coming with the car and need the place to park. Right next to Metro so easy access to everything.
Stayed 2 nights in Oct 2023

10/10 Excellent

Darlene

Stayed 7 nights in Oct 2023

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and it was close to quite a few restaurants. The room is clean and comfortable. I would stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Luis

Stayed 2 nights in Jun 2023

8/10 Good

Laura Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

6/10 Okay

Angie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Another lacklustre Eurostars property.
We stayed here several days during the Christmas and New Year Holidays and we found it quite disappointing how understaffed the hotel seemed to be. The hotel was not very full at all and the services were very stripped back during this entire period. No breakfast available on New Year’s Day, no breakfast on 3 Kings day, nothing organized or available in the hotel for New Year’s Eve…several days we had to ask for our room to be made up, and many of those, we didn’t have housekeeping until early evening. It was almost like being the only one in your college dorm when everyone else has gone home for the holidays! Anyway, I get that it’s important for employees to get to spend time with their families but it’s still a hotel and so I think if the hotel is open, there is some obligation to maintain a level of guest services for people staying there. The bed is pretty comfy, the room is spacious. No ability to change the thermostat from heating to cooling so thankfully the window opened. A kettle or Coffee machine in the room would be a welcome amenity. The business centre was closed during the entire time we were there - I think 12 days in all. The wifi in the room was pretty lousy (lots of buffering) and it is a complete pain in the….ahem because you have to log back in EVERY SINGLE TIME you end a session! Name, room number, email, accept the terms and conditions on a tiny finicky little form which often didn’t work and then finally get to log in. Very bare bones experience.
Stayed 5 nights in Jan 2023

2/10 Terrible

Djalma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff terrible, rude…. Hotel location maybe makes sense for those going to work, but for tourists is too far from main points of interest ( -30/40 min walking). Breakfast the worst i ever had during my trip through spain. This hotel doesn’t worth the price, definitely will never be back again.

8/10 Good

Hally

Stayed 4 nights in Sep 2022

10/10 Excellent

Yael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff, parking and location. Toom is clean!
Stayed 1 night in Oct 2022

8/10 Good

Romman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Breakfast was great with lots of variety. I do wish the pool stayed open longer (it closed at 8pm each day).
Stayed 2 nights in Sep 2022

10/10 Excellent

Leandro

Stayed 1 night in Aug 2022

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully friendly staff. Very nice amenities; pool, gym, sauna and breakfast. Only gripe was the hard spring mattress.
Stayed 2 nights in Aug 2022

6/10 Okay

Jorge

Liked: Amenities, property conditions & facilities
Wifi doesnt reach the room, needed to do some work but have to do it sitting next to the room door. Staff didnt do anything to fix it
Stayed 3 nights in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel but could do waaay better!
The room was lovely, comfy bed, nice clean bathroom. However for the amount of money they charge per night, i expect tea/coffee/kettle facilities to be available in the rooms. The receptionist said they don't do that. Rooftop swimming pool is a nice touch but it is shallow and very small so bare that in mind. No hairdryers in gym changing room, no hairdryers in hotel rooms (so pack your own). No irons either, have to pay for ironing. Hotel is a bit far (at least 30mins bus/tram) from hotspots/beach but close enough to decent public transport so bare that in mind. Overall I think it's too pricey to not have thee pretty basic touches.
Stayed 4 nights in Jul 2022

10/10 Excellent

Mark

Stayed 1 night in Jul 2022

10/10 Excellent

A F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

10/10 Excellent

Boumediene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2022

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel, rooms were great and clean. Staff was very helpful
Stayed 1 night in Jun 2022

10/10 Excellent

Gustavo

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Cesar

Stayed 1 night in Feb 2022

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Jan 2022

10/10 Excellent

Ignasi

Stayed 2 nights in Nov 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always use these facilities subway taxis places to eat hospitals and church good place
Stayed 15 nights in Mar 2021

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Considering the pictures we saw in the property posted facilities, very disappointed with the real ones. Basically all social areas where without any furniture, cero care for social life, no areas available for entertainment. Everything closed just for breakfast, lunch o dinner. Such a property without a bar? Wao. What made us leave the hotel was the strong sewage smell in the halls and rooms. Simply unacceptable. We informed the management immediately. This is not a place where we will come back again for sure.
Stayed 4 nights in Feb 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area just outside the citybut,only 3 stops on the undergroung.
Stayed 3 nights in Dec 2019

10/10 Excellent

Tosin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with even great potential
Nice hotel, with nice facilities. Excellent location with nice view and close to the nou mestella. The breakfast can do with a lot of improvement though.
Stayed 2 nights in Dec 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and beautiful rooms! Scenic and wonderful bath!
Stayed 1 night in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern hotel close to metro.
Second time we have stayed at this hotel. Cam e for a Champions League game this time and stayed 3 night. The location is ideal if you want to explore the city(it is 50 yards from the metro) but be able to park a car and have access to the motorways to get out and about in the surrounding countryside. It is a comfortable and quiet hotel, with a lovely roof top pool. The breakfast is absolutely amazing...and fresh Valencian orange juice is to die for. My only minor niggle was the air conditioning. Valencia was unseasonably warm, but the aircon was switched to wnter mode. We had to open the window to cool the room down. Fortunately, on the 18th floor the traffic noise wasn't too intrusive.
Stayed 3 nights in Nov 2019

2/10 Terrible

Leila, Manchester

Business traveller, Travelled with partner
Disliked: Staff & service
Location was good. There was work being done meaning very noisy drilling till 6 pm everyday unable to sleep or relax due to the loud sound. Asked the staff to change our room but we could hear it from everywhere in the hotel. I wouldnt book the room if I had known it's going to be that noisy. There was no warning or notice on their website to let us know in advance when we were booking our room. Had a dinner in the hotel and it was very poor quality think it was a pizza straight from freezer. Couldn't eat it waste of money. My relaxing holiday unfortunately ruined due to the noisy situation in the hotel. Also staff very unfriendly, no smile, talking in Spanish about us in front of us! Strongly NOT recommended to stay in this hotel. Waste of our precious time and money.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Leandro

Stayed 2 nights in Sep 2019

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay only
Just one night but hotel was fine although a bit away from things
Stayed 1 night in Aug 2019

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the new area and the rooftop swimming pool is a good extra.
Stayed 1 night in Aug 2019

8/10 Good

Mansukk, Madison, AL, 35756

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bathrooms are different with no shower curtain or half glass to prevent water spill on floor when taking shower. This may be europen style.
Stayed 3 nights in Aug 2019