Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Beautiful renovation noisy room

Posted 20-Sep-2016
We were in room 01 which is at the front almost at street level and was very noisy on Friday night. It is also on the stairs and by the lift lobby / storage area so there was a lot of noise from that too at times. The street was quieter on Sat and Sun but if you're a light sleeper I would say you'll find it difficult to sleep in that room. The room itself was really lovely and we really enjoyed our stay overall but would request a different room if we went back. Which we definitely would!
4out of 5
by A verified traveller from johannesburg, south africa

Beautiful hotel

Posted 12-Sep-2016
The hotel it beautiful like staying in a time capsule. Great location. In old town. Yo don't have to go far to find a good restaurant. All historical sights surround you. We were there 4 nights and staff were very accompanist for even when we had to change our plans. They would call taxis for us and book restaurants. Very quiet and the room came with a complimentary bar that was restocked every day. Room was cleaned every day and they would leave a treat for us every night from the chef.
Comment from Hotel Management
15-Sep-2016 by Maria Santoro / Caro Hotel Team, Hotel Management
Dear Mark, Thank you for sharing your experience with us. At Caro Hotel the time seems to be stopped and our guests may experience all the modern comforts while enjoying the magic atmosphere of being in an original Roman site, or admiring some unique parts of the Arabic wall, as well as all other elements of all epochs and people who have passed through this unique place. As you mentioned Caro Hotel is situated in the heart of Valencia, within walking distance from most of the major attractions but also from the liveliest districts, being the perfect departure point for your visit throughout the city! Our international staff is always available to provide suggestions and assistance in order to customize your experience and to make your stay as comfortable as possible. We would love the opportunity to welcome you again during your next trip! Best regards,
5out of 5
by A verified traveller from Nassau

Pleasant surprise

Posted 08-Sep-2016
At arrival the first big surprise is the staff actually helps you unload your luggage, in Spain this is no longer the case in 99.9999% of any hotel. The staff valets your (rental)car!!! Never have I experienced this in Spain. Thirdly...the staff speaks fluent English...and all of them are super friendly and informative. Than the biggest surprise was the spacious contemporary room, with all amenities you can only dream of in Spain. Oversized towels, big soaker tub, enormous walk in shower, Bulgary soaps and shampoo, bath salts, oils...you name it...it's all there. A Michelin restaurant in the basement with food to die for... This hotel is compared to 5***** in the world an absolute top hotel! Will 100% recommend and stay again during my next visit! I LOVE Caro Valencia.
Comment from Hotel Management
15-Sep-2016 by Maria Santoro / Caro Hotel Team, Hotel Management
Dear Paul, Thank you for such a wonderful review! It is such a pleasure to know that you enjoyed our service and that we managed to go beyond your expectations. As you mentioned, we love to take care of each detail, and we strive to make each guests’ stay a special one. We are aware that the service is the most important aspect to achieve this goal, therefore are proud of our team made of friendly and enthusiastic professionals, able to communicate and assist our guests in all the most common European languages. We love to know that you had the opportunity to try our Restaurant, which we are constantly improving and innovating with new details in order to surprise our guests every time. We all look forward to meeting you during your next trip to Valencia, for a new memorable experience. Best regards,
5out of 5
by A verified traveller from London

Excellent hotel

Posted 08-Sep-2016
Just couldn't fault this hotel in anyway. Very relaxing and comfortable and nothing was too much trouble for the staff. Excellent location, would certainly recommend.
Comment from Hotel Management
15-Sep-2016 by Maria Santoro / Caro Hotel Team, Hotel Management
Dear Suzanne, Many thanks for your nice words! We are glad to know that you brought back with you lovely memories of our Hotel and staff and we would love the opportunity to welcome you again. Best regards,
5out of 5
by A verified traveller from Washington DC

Best Hotel in Valencia

Posted 04-Sep-2016
Without a doubt the best hotel in Valencia! I have stayed in several and now always go back to the Caro (avoid the Westin at all costs). The Caro hotel is unique and run by a friendly staff.
Comment from Hotel Management
05-Sep-2016 by Martin, Hotel Management
Dear Aaron, On behalf of the entire team we would like to thank you for your continued patronage. Your last evaluation was not a very long time ago but it shows that Caro Hotel is the place to stay for you whenever you come to Valencia. See you soon, Martin Stöger / Team Caro Hotel
5out of 5
by A verified traveller

what a gem!

Posted 23-Aug-2016
This hotel is perfectly located in the most picturesque part of the city... Surrounding are beautiful historic buildings. The beds could be the most comfortable out of any hotel I have stayed at! And the staff is the most friendly and caring. They went out of their way to help book restaurants and make my stay memorable.
Comment from Hotel Management
05-Sep-2016 by Martin, Hotel Management
What a great comment and what a memorable experience! Thank you for posting! Best regards, Martin Stöger / Team Caro Hotel
5out of 5
by A verified traveller from Reigate

Amazing hotel, perfect location, great staff!

Posted 21-Aug-2016
Cannot recommend Hotel Caro highly enough. Perfectly located just a few minutes walk from the cathedral, ideal for exploring the old town area but in a quiet peaceful street. Staff are attentive and cannot do enough to help with your trip. Room was great and cocktails in the bar are awesome too! Just a great place to stay!!
Comment from Hotel Management
05-Sep-2016 by Martin, Hotel Management
Thank you, James! It is nice to read about the experience of another happy guest. See you soon, Martin Stöger / Team Caro Hotel
5out of 5
by A verified traveller from B

Great location, great stuff, uniqu & beautiful.

Posted 17-Aug-2016
I have seen great hotel but never seen such amazing service from the hotel resturant. Beautiful room,unique setting,sweet staff,great location,very very charming! Highly recommended.
4out of 5
by A verified traveller from Connecticut

Great space in a great location

Posted 21-Jul-2016
Felt like home and the staff is friendly and professional. The building itself is an incredible blend of ancient history and modern perfection. Only issue I had was that the bed was not my style. Very large but only about 1 foot off the ground!
4out of 5
by A verified traveller from Natal, BR

Nice Hotel close to the Old City and downtown

Posted 19-Jul-2016
The hotel is very good, with very nice decoration. It is good to stay. I would like to complain about two things: 1) the mattress of the bed is too soft! 2) the breakfast is very few with few options too.