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Reviews of Hotel Firefly

4.5 out of 5
Hotel Firefly
Schluhmattstrasse 55, Zermatt, VS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 148 out of 159 reviews" "
Rating 8 - Good. 6 out of 159 reviews" "
Rating 6 - Okay. 0 out of 159 reviews" "
Rating 4 - Poor. 2 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023
Response from Team Firefly on 19 Jun 2023
Dear Nini, thank you very much for this kind review. We would love to welcome you again soon. Best wishes, Antonela

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023

2/10 Terrible

Annette

Stayed 7 nights in Mar 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and best experience
One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Stayed 2 nights in Oct 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 6; fantastic boutique hotel ❤️
Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Stayed 2 nights in Oct 2022

10/10 Excellent

Mrs C D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to return.
Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Stayed 3 nights in Aug 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I've gone to Zermatt every year for decades and wanted to try this hotel, just to see the new kid on the block. Very impressive.
Stayed 1 night in Jun 2022

10/10 Excellent

joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, they go out of their way to make it feel like home and on vacation at the same time. Great spas pool saunas and jacuzzi. Easy access. Wonderful breakfast. Great bar and game room. Close to the lift. Amazing
Stayed 4 nights in Apr 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Lisa, Zurich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Stayed 2 nights in Aug 2020

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Musa, Istanbul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt
Stayed 5 nights in Jan 2020
Response from Kalbermatter on 28 Jan 2020
Thank you very much for your review. We are delighted to read how much you enjoyed our hotel. It was a great pleasure to having you with us and we hope to see you again soon. Best wishes from Zermatt, Your family Kalbermatter & Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
What an amazing hotel, staff and area. I have Nothing bad to say about the hotel and staff at Firefly... I highly Recommend
Stayed 3 nights in Dec 2019
Response from Firefly-Team on 20 Dec 2019
Dear Paul Thank you for your nice review. We hope to welcome you soon back in our hotel. Best wishes

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in the world!
One of the best hotels we’ve stayed in EVER! huge space, immaculate attention to detail. Cannot recommend this hotel highly enough. Will definitely be back.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very good
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The hotel staff are very helpful and friendly. Phillip and Sylvia in particular were extremely professional and made us feel very welcome. The rooms are beautiful and feel newly remodeled. You choose your breakfast from a menu the evening before and choose a time that you would like it delivered the next morning. If they don't have what you want on the menu they will try and make whatever you would like. For example, my youngest daughter wanted pancakes - so they made them. The location is convenient. Highly recommend this facility.
Stayed 3 nights in Jun 2019

10/10 Excellent

Jessie, San Francisco, Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Switzerland firefly This hotel is highly recommend. I loved their service. If there's a six star. I will give them too. First, They can pick up from the train station with a beautiful car. And when you check out they hold the luagge for you and you can go site seeing. After you done, they can deliver your luagge to the train station. Second, the free breakfast is so luxury like a dinner. When they clean up they even fold my clothes and clean my own stuff for me. At last, when we go hiking, they even provide you the hiking backpack. Overall, this is a REALLY SUPER luxury experience for us. We are highly recommended to other.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Excellent stay!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel!! The rooms are fabulous and the spa area is amazing after a long day hiking or biking. Can’t wait to come back 😁
Stayed 2 nights in Jun 2019

10/10 Excellent

Wolfgang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, accommodations, and even better staff. Well done.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel 5 min from central Zermatt.. friendly staff and Bar personnel.. esp Sylvia the Romanian/Canadian bar tender.. very nice place to stay in Zermatt!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Grobler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Spa area. Staff exceptionally helpful and friendly. Great location near gondola.
Stayed 8 nights in Apr 2019

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Firefly | Best Hotel in Zermatt
Our stay at Hotel Firefly was simply amazing. If you’re considering a trip to Zermatt and want to stay somewhere that has everything you need, is clean and well maintained, located in a perfect spot and operated by a team of staff I would now consider friends, look no further. The hotel itself is beautiful with a really fun interior style, lobby bar, games room, and a secure ski room. We found it to be the perfect size too – with just a few floors and 3-4 rooms on each floor we felt like we actually got to know the other hotel guests, making some fun memories at the lobby bar every night. Thank you, Sylvia, (our fellow Torontonian) and Kristyna for serving us very delicious cocktails and wine every night. The post dinner evening bar conversations were something that we looked forward to every night. The reception team was beyond incredible, helping make suggestions and reservations for dinner, last minute spa appointments, as well as providing detailed instructions to find the stops we wanted along the ski hills. A special shout out to Simone who really made us feel at home from the moment we walked in the door, leaving us beautiful flowers and chocolate after our engagement and the ongoing support to make our vacation special. Thanks to Rui for the thoughtful celebratory wine and chocolate. Wishing we could eat the amazing breakfast of local yogurt and jam for breakfast every morning in Toronto. Counting down the days until we can return to Zermatt. Erin & Sylvester
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely fabulous - the staff are friendly, knowledgeable, and accommodating; the rooms are huge and clean; we had a delicious breakfast served to us in our room every morning; we received free welcome drinks at the hotel bar which were great, etc. This is also a great place to stay if you're planning on skiing - it's a less than 5 min walk down the road to the nearest lift. Do not hesitate - this is the place to stay in Zermatt!
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

Goz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful, friendly, and genuinely eager to help. My fiance and I got engaged in Zermatt and the hotel + staff made it a perfect occasion.
Stayed 2 nights in Oct 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Staff was extremely friendly and knowledgeable. Very comfortable beds and pillows. Was very clean, and the staff again were very accommodating. 100% I would stay there again if I were to visit Zermatt
Stayed 1 night in Sep 2018

10/10 Excellent

Rae Anne

Memorable stay
Great property with wonderful amenities to support the great room. From pick up at train station to red robes in room, you won’t be missing one thing because they will provide it. Pool and spa area are top notch, bar area has 3 rooms for all interests, games cigars, hanging out. Quick walk to anything you need. While it’s not right in the main town street it’s close enough to be more quiet. Room had nice kitchen facilities, small and simple but all you need to cook. Beds were very comfortable as well. This will be my place in Zermatt.
Stayed 1 night in Sep 2018