View from property

Reviews of Hotel Alpenruh

3 out of 5
Hotel Alpenruh
Schilthornbahn AG, Lauterbrunnen, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 414 reviews" "
Rating 8 - Good. 110 out of 414 reviews" "
Rating 6 - Okay. 25 out of 414 reviews" "
Rating 4 - Poor. 8 out of 414 reviews" "
Rating 2 - Terrible. 5 out of 414 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nourhan

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jan 2024

6/10 Okay

Juergen, Coquitlam

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very disappointed about the very basic room. It is by no means a luxury stay, a little better than a hostel
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful balcony of my room. Well maintained
Stayed 1 night in Nov 2023

10/10 Excellent

dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was as helpful and kind as possible. They were exceedingly friendly. It was helpful that the restaurant was open since I prefer to travel during slightly off peak seasons to avoid crowds. The food at the restaurant was excellent. Since many restaurants in the area were closed I had to eat here numerous times. Each time the food was good and I tried something new every day. The outside balcony had a much better view of the mountains than I expected. It was my first time in the country so I feel like I got lucky with this hotel. The view was so nice I was ok when I just stayed in the hotel. The breakfast was clean and organized. The setting was nice and calm. However, the staff made the hotel great. Everyone had a positive attitude.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 2 nights in Oct 2023

10/10 Excellent

Emerson, Bad Homburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Yangjung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best of the best
On a rainy Saturday, check-in time was too late, but the hotel kindly supported me. Despite the rain, it was still a beautiful sight and hotel. It's my second stay at this hotel. I have a plan to stay again next time.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Very clean. Staff facilitated dinner reservations, and stayed open late to accommodate our travel group. Thank you.
Stayed 1 night in Oct 2023

2/10 Terrible

James

Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jo Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly at the hotel . The hotel was very clean! I was a little put off by how noisy the area was. Construction noise started first thing every morning. My room was located close to the restaurant. A couple of nights, there was so much noise coming from the restaurant ( 2 am), it woke me up. The breakfast buffet was awesome and the lady that tended to the buffet was very friendly! I had a rude experience at the restaurant one evening. I had previously come in the night before without a reservation but the night afterwards was told they were closed unless I had a reservation. At 7 pm ? I counted 9 empty tables. I was not even given a chance to order take away. It was obvious they did not want my business! I walked up the street and found a wonderful place that was willing to serve me and TAKE MY MONEY!
Stayed 3 nights in Sep 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Amazing Fondue and beautiful wine, the staff was outstanding!
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our time in Murren
We especially appreciated the people who work there at the front desk and in the restaurant. Great breakfast! Don’t like the duvets. When they mention village view, it may mean no view at all. Very convenient place for North Face trail and the cable car from Gimmelwald. Also Schilthorn. It’s all the way through town from the train station.
Stayed 3 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murren
Stayed 1 night in Sep 2023

10/10 Excellent

Mark, Scottdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, slightly dated in places, within very easy walking distance of the cable car. Excellent staff and service.
Stayed 2 nights in Jul 2023

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Although rooms are small everything was clean and attractive.
Stayed 3 nights in Jul 2023

10/10 Excellent

KRISTINE, Fairfax Station

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the Schilthorn gondola…great food and drink and restaurant…beautiful view from balcony…small grocery down the street to get snack or dinner to enjoy in room or in a hike.

10/10 Excellent

Ralph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views, great breakfast buffet and restaurant. Perfect location for the Schilthorn tram
Stayed 2 nights in Jul 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in beautiful little village with tremendous views of the alps. Good breakfast included. Bathroom was a little small.
Stayed 1 night in Jul 2023

10/10 Excellent

Montserrat, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a fantastic location
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Was expecting included breakfast. So far every place I’ve been too has had it
Stayed 1 night in Jun 2023

4/10 Poor

aston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understaffed hotel
A hotel staffed with one inexperienced employee at the front office. The dinner employee was so stressed out that it stressed out the room of diners. Whoever owns the hotel expects it to run by itself.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Mürren
Beautiful view and great location. Comfortable room and nice breakfast in the morning.
Stayed 1 night in Jun 2023

4/10 Poor

aston

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic amenities hotel at luxury hotel prices
No front desk service to speak off. Our stay was for 3 nights and we were locked out of our room after the first night. A very basic accommodation hotel. No frills or friendliness. Check in sleep n check out facility
Stayed 1 night in Jun 2023

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful stay! Highly recommend and will be coming back!
Stayed 2 nights in Jun 2023

10/10 Excellent

KATHRYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view!!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mukesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff and enjoyed stay at this hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, extremely friendly staff, we enjoyed the sauna and the restaurant in the hotel, great stay!
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2023

6/10 Okay

Khadija

Liked: Cleanliness
Good location. Room is small and restaurant staff was very rude. The food was not good in the restaurant. Ben at front desk was the best part of the hotel. He helped us throughout our stay.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but overpriced.
Older hotel convenient to cable car. Room is small and balcony is shared. Room is clean but overpriced.
Stayed 1 night in May 2023

10/10 Excellent

Matyas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stay
Excelente location, espectacular views, very comfortable, adorable scenery, very kind personnel.
Stayed 1 night in May 2023

8/10 Good

Navnit

Stayed 1 night in May 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Hotel Alpenruh! One of the things we liked the best was the customer service - everyone on staff was incredibly kind and courteous. We also really enjoyed their dinner menu - the food was very good! The rooms are comfortable and clean and that VIEW!? I have never experienced anything like it. Staying here is enjoyable as is but nothing can beat having breakfast at that altitude with the mighty summit of the alps almost at your grasp. It was like having breakfast in the clouds or inside a Tolkien novel. An unforgettable experience!
Stayed 3 nights in Apr 2023

10/10 Excellent

michelle

Stayed 3 nights in Dec 2022

10/10 Excellent

Pei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!
Fabulous hotel. Near all of the lifts. Very beautiful location and view of the mountains. The staff was friendly and the service excellent.
Stayed 3 nights in Dec 2022

10/10 Excellent

MEI SHAN

Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Nice room with easy access to food and shopping
Stayed 4 nights in Sep 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal, and the room was clean. The restaurant was excellent. Due to construction next door, there was a lot of ongoing noise
Stayed 4 nights in Aug 2022

10/10 Excellent

Bob D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022