Lunch and dinner served, Japanese cuisine

Reviews of Boutique Hotel Albana Real - Restaurants & Spa

4.5 out of 5
Boutique Hotel Albana Real - Restaurants & Spa
Schluhmattstrasse 19, Postfach 454, Zermatt, VS

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 69 reviews" "
Rating 8 - Good. 19 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 3 out of 69 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great restaurants inside. Conveniently located in centre town.
Stayed 4 nights in Feb 2024
Response from Hotel Albana Real on 2 Mar 2024
Thank you very much for your positve feedback, see you next time

10/10 Excellent

Iliyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible staff, best hotel experience i've had
Stayed 4 nights in Jan 2024
Response from Hotel Albana Real on 2 Mar 2024
Thank you very much for your positve feedback, see you next time

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep.
Stayed 7 nights in Jan 2023
Response from Hotel Albana Real on 27 Feb 2023
Thank you for your feedback

10/10 Excellent

Jonathan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend.
Response from Hotel Albana Real on 18 Nov 2023
Many thanks for your feedback, see you next time !

10/10 Excellent

Lamuel, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars.
Response from Hotel Albana Real Team on 8 Dec 2022
Thank you very much for this great review.Hope to see you soon with us.Kind regards,Juliette Lingg

6/10 Okay

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
This property was walkable from the train station. Our room had a direct view of the Matterhorn which was wonderful. The room was clean, the bathroom was nice. What was disappointing is that when we got to the hotel to check in there was nobody at the desk. My husband and I waited for a half an hour until somebody showed up to check us in. Also, the bed in the room was quite hard, I had trouble sleeping.
Stayed 3 nights in May 2022

10/10 Excellent

Murray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service complimented by great facilities. Highly recommend this property
Stayed 2 nights in May 2022
Response from Family Lingg on 15 May 2022
many thanks for your review

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the Matterhorn
Lovely friendly traditional place
Stayed 5 nights in Mar 2022
Response from Family Lingg on 15 May 2022
thank you for your feedback

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Tired, old rooms, too hot, no real view. Needs investment. Staff is super nice and breakfast is excellent. The spa is enjoyable but small.
Stayed 2 nights in Feb 2020
Response from Albana Team on 10 Feb 2020
Many thanks for your feedback

10/10 Excellent

Mallory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing family owned hotel in a perfect location and staffed by a warm, friendly professional group of people! Eight of us gathered for a 5 night Christmas stay and enjoyed delicious breakfast buffet, warm inviting decor in an intimate atmosphere in close proximity to
Stayed 6 nights in Dec 2019
Response from Management on 29 Dec 2019
Many thanks for taking the time to review our hotel. Best wishes for 2020 ! Albana Real Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Perfect Perfect
This hotel was perfect. Excellent location, great amenities, absolutely delightful, knowledgeable and attentive staff (they made you feel like part of the family), wonderful breakfast! Spa included a pool, hot tub, steam room and sauna which after a long day of hiking/skiing/wandering was welcomed. The lounge was a great area to meet old and new friends, have a glass of wine by the fire, play board games, whatever. 2 onsite restaurants were nice when one did not feel like hitting the town. Not to mention a defect view of the Matterhorn. Would stay here again in a heartbeat!
Outside hotel/street view
Stayed 6 nights in Dec 2019
Response from Sophie Lingg on 29 Dec 2019
Thank you very much for the wonderful commentary. We look forward to seeing you soon at the Albana Real Hotel. We wish you a happy new year 2020!!! Family Lingg

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Sophie Lingg on 19 Apr 2019
Thank you so much for your good feedback. Hope to see you back in Zermatt soon

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Sophie on 20 Dec 2018
Merci beaucoup pour votre feedback. Nous vous souhaitons un joyeux noel

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
We loved our stay at the hotel. The beds were comfortable and the patio was cute and roomy. A great hotel.
Stayed 1 night in Oct 2018
Response from Hotel Albana Real on 23 Oct 2018
Many thanks for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from Reception Team on 4 Sept 2018
Many thanks for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Zermatt! Great breakfast!
Great service at checkin, facilities and storage for skiis. Wellness in hotel. Great breakfast in the morning. Friendly, helpful and local staff. Top! 4 stars for sure!
Stayed 2 nights in Mar 2018

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verbier is amazing. This hotel was quite comfortable
Stayed 4 nights in Feb 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot with easy access to lifts/town!
The service and hotel were awesome, it was quaint and charming, breakfast and the restaurants (plus hotel bar) were so good that you wouldn't have to leave the hotel doors for your whole holiday. Easy 200 yard/meter walk into the middle of downtown and short/easy walk to the lift even in ski boots. Highly recommended!
Stayed 3 nights in Jan 2018

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff, excellent service
Welcoming staff, excellent service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
expensive but nice!
Great location, service, skiroom, access town and lifts.. Spend but

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value - great location
Me and my 4-year old son stayed in a "single room", which was excellent value, very comfortable, for two people. Most rooms, at least on the top 3 floors, (of 5) have magnificent views of Matterhorn from the balconies. The breakfast buffet was good and the spa area/pools very nice. The location is great right in the middle of the things you will want to walk to (train station, Gornergrat train, Matterhorn express cable car). No need for any taxi use if you stay here. The only negative thing I can think of (and I tried hard) is that the ceiling in the shower of our room (which was at the end of the building) was too low for me to stand upright (and I'm not extremely tall).

10/10 Excellent

Tisha, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quasi-central location without the noise
Great central location without the bustle of the main street. Comprehensive on site services --2 restaurants; bar with knowledgeable bartender; fumoir; pool; jaccuzi. Staff very accomodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location. 8-minute walk (in ski boots) to Klein Matterhorn lift.

10/10 Excellent

William, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for holidays
Very sweet and comfortable. Good condition and very soft duvet. Good viewing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience.
Best hotel we had during our two week vacation!!!! The front desk personel were so helpful and nice. The location was great and the room was fantastic. The surprise was the magnificent view of the Matterhorn.

10/10 Excellent

Becker, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will feel at home
Such a lovely and friendly stay. Great location for those who r planning to ski. The gym, pool and spa were amazing. Good location too.

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of the Matterhorn
Our room had a wonderful view of the Matterhorn. The room was large and opulently decorated. The breakfast was good and the staff very helpful. The only thing that wasn't 100% was that WiFi wasn't available in the rooms, only in the public areas. The hotel was in a quieter area than the main street, but everything was still easily accessible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The owners and staff were very friendly and we had a corner room with views to mountains and village. If back in Zermatt, we would definitely stay here again.

10/10 Excellent

Ian, Bedfordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albana Hotel Zermat -
Good location, just across the river from the church. Nice decor, great breakfast, very friendly and accomodating staff

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Nov 2023
Response from Hotel Albana Real on 18 Nov 2023
Many thanks for your feedback, see you next time !

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2022
Response from Hotel Albana Real Team on 9 Feb 2022
Thank you very much it was a pleasure to host you in our hotel. Kind regards, Hotel Albana Real Team

10/10 Excellent

Elko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
zentral
Stayed 1 night in Oct 2021

10/10 Excellent

Gerold

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sauber, gepflegt und sehr zuvorkommendes Personal.
Stayed 2 nights in Oct 2021

8/10 Good

Roland

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mir wurde auf meine Anfrage mitgeteilt, dass das Zimmer vor nicht allzu langer Zeit renoviert wurde. Ich finde das Zimmer extrem altmodisch: vom Mobiliar bis z.T. der mit Stoff verkleideten Bahnen an den Wänden. Was mich aber am meisten gestört hat, ist das Nicht-Einhalten der BAG-Regeln betreffend Covid-19: Das Personal trug sehr oft die Maske nicht korrekt, Abstände wurden nicht eingehalten, fehlendes Desinfektionsmittel und Morgen-Buffet mit Selbstbedienung.
Stayed 2 nights in Feb 2021
Response from S. Lingg on 25 Feb 2021
Wir haben kein Problem damit, Kritik von unseren Kunden zu akzeptieren, aber nicht von denen, die sich nicht trauen, ihren Namen zu nennen...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

6/10 Okay

Thierry

Liked: Cleanliness, staff & service
Besitzer sehr freundlich, Abendessen mit 35 CHF völlig überteuert, Bedienung im Restaurant superfreundlich und supernett, aber mit Maske unter dem Kinn! Fitnessbereich ins Wellnessbereich müssten mal renoviert werden. Lage vom Hotel sehr gut.
Stayed 2 nights in Nov 2020
Response from S. Lingg on 25 Nov 2020
Danke für Ihre Feddback

10/10 Excellent

MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from S. Lingg on 27 Oct 2020
Thank you so much for your feedback. We hope to see you soon in Zermatt

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from S. Lingg on 27 Oct 2020
Thank you so much for your feedback. See you soon in zermatt

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Steven, Netherlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to center of Zermatt. Beautiful spa. Rooms are well maintained and gentle reception.
Stayed 2 nights in Jul 2020
Response from Reception on 29 Jul 2020
many thanks for your kind feedback

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2020
Response from Reception on 4 Aug 2020
thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super hôtel, bien situé. Le seul petit bémol: la chambre ne dispose pas d'armoire pour le rangement des habits. Personnel très avenant et avec le sourire. On reviendra chez vous. MERCI
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stanza accoglienti e ben attrezzate di ogni attenzione al cliente dagli occhiali da sole al burro di cacao ai fazzoletti i da portare con se sulle piste. Una spa non troppo grande ma ben attrezzata Camera con vista cervino
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Il servizio della prima colazione da cinque stelle lusso! La signora brasiliana è veramente un tesoro indimenticabile!
Stayed 7 nights in Dec 2018
Response from SLingg on 30 Jan 2019
Thank you so much