Get an overview of this hotelSki hotel with a free shuttle to the slopes



Located near the slopes, this Zermatt hotel is in the mountains and within 1 mi (2 km) of Gornergrat Station, Zermatt-Furi Gondola, and Matterhorn Museum. St. Mauritius Church and Mountaineers Cemetery are also within 15 minutes.

Hotel Features

Jump on the free ski shuttle for a day on the slopes before returning to Alpen Resort Residence & Spa for a meal at the restaurant or a drink at the bar/lounge. Additional amenities include an indoor pool and a steam room.

Room Amenities

All 26 individually furnished rooms feature free WiFi and room service. In addition to kitchenettes with refrigerators, guests will find LCD TVs with cable channels and furnished balconies.

Hotel Amenities

Hotel Amenities

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor swimming pool. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access. This ski hotel also offers an outdoor tennis court, a sauna, and a steam room. Guests can use the indoor pool and health club at a partner hotel.

Alpen Resort Residence & Spa is a smoke-free property.

  • Supervised childcare/activities (surcharge) 
  • Total number of rooms - 26 
  • Number of floors - 4 
  • Bar/lounge 
  • Free newspapers in lobby 
  • Free breakfast 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Front desk (limited hours) 
  • Free ski shuttle 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Restaurant 
  • Year Built 1980 
  • Free train station pickup 
  • Outdoor tennis court 
  • Tennis on site 
  • Sauna 
  • Ski storage 
  • Ski passes available 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Free use of nearby fitness center 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Outdoor tennis court  
  • Kitchenette  
  • Laundry facilities  
  • Refrigerator  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Furnished balcony 
  • Phone 
  • Kitchenette 
  • Refrigerator 
  • Coffee/tea maker 
  • Minibar (stocked, some free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bathtub or shower 
  • Slippers 
  • Desk 
  • In-room safe 
  • Rollaway/extra beds available 
  • Blackout drapes/curtains 
  • Cookware, dishware, and utensils 
  • Cable TV service 
  • Free WiFi 
  • Room service (limited hours) 
  • Individually furnished 
  • LCD TV 
  • Cribs/infant beds (surcharge) 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 7 AM and 11 AM.

Matterhorn Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a steam room.

Children under 3 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby 
  • Downhill skiing nearby 

Spa Services

  • Steam room in spa 
  • Massages 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at 11 PM

Minimum check-in age is 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Best Western Alpen Resort


Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No pets or service animals allowed


You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 2.5 per person, per night for adults; CHF 1.25 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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