Exterior

Reviews of Tivoli Lodge

4 out of 5
Tivoli Lodge
386 Hanson Ranch Rd, Vail, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1009 reviews" "
Rating 8 - Good. 143 out of 1009 reviews" "
Rating 6 - Okay. 46 out of 1009 reviews" "
Rating 4 - Poor. 22 out of 1009 reviews" "
Rating 2 - Terrible. 17 out of 1009 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JONATHAN, GREER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place and staff and the location near Gondola one is awesome
Stayed 4 nights in Mar 2024

4/10 Poor

oxana, sunny isles

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
They sell rooms without AC and thermostat inside! And the manager Oscar makes it really hard to move to a normal room with a thermostat!!!
Stayed 7 nights in Mar 2024

8/10 Good

Henry, Locust Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As close to ski in/out as you get. Ski valet takes your skis and boots at the beginning/end of the day. Hearty breakfast to start the day (extra), and cider with a cookie at the end of the day (gratis). Good little exercise room with treadmilll and Peloton bike as well as free weights and machines, not that working out after skiing is likely! Good quality towels and bathrobes. They have a discount with a nearby ski rental business (Troy’s), but funny they didn’t mention when I checked in…Troy’s people offered the discount gratis. I wonder what else I may have missed? Room was good, but had a strange smell that you noticed when you walked in but wasn’t lingering or unbearable. Elevator was impossibly slow and hesitated, so I used the stairs most of the time. There is a tip jar everywhere, and I was told by a staff member how it would grease the wheels if I used them. Really. Lots of upcharges, which disappointed me. I prefer to see a fully loaded room rate.I don’t expect to have to pay a “resort fee” for services that are NOT optional, such as the ski room and the hot tub.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tivoli Lodge Team on 20 Mar 2024
Jeff, we are so happy that you enjoyed your experience with us!

10/10 Excellent

Michael, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new gym equipment is in great shape. Staff is very helpful
Stayed 2 nights in Mar 2024
Response from Tivoli Lodge Team on 20 Mar 2024
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

10/10 Excellent

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff is very friendly. Property is well maintained and has many services included on the cost, highly recommend it
Stayed 3 nights in Mar 2024
Response from Tivoli Lodge Team on 20 Mar 2024
Thank you for the fantastic review Haydee! We loved being of service to you and hope we can assist you again soon.

4/10 Poor

Denise

Travelled with family
Disliked: Staff & service
Location good. Room mediocre, poor value for price point. Ski equipment room horrible (small ski room NO lockers), unattended majority of time, unlocked, lots of rules regarding skis/boots. Staff seem disgruntled. Would not recommend.
Stayed 4 nights in Mar 2024

8/10 Good

Clayton

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Tivoli Lodge Team on 20 Mar 2024
I would like to thank you for using us for Clayton, and your feedback is appreciated.

10/10 Excellent

Autumn, ONEIDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, quiet, clean rooms. Nice small hotel atmosphere. Helpful staff. Great location, easy walk to ski lifts and to Vail village, also close to bus stop. Traditional European flair.
Stayed 4 nights in Feb 2024
Response from Tivoli Lodge Team on 20 Mar 2024
Autumn, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

10/10 Excellent

Octavian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Tivoli Lodge Team on 20 Mar 2024
Thank you for staying with us and we hope to see you again!

10/10 Excellent

Trystyn K

Liked: Staff & service, property conditions & facilities
Love the the staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tivoli is wonderful! The lodge is beautiful. Rooms are very clean and spacious. The location is great! Literally ski in and out!
Stayed 4 nights in Mar 2024

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything except the shower/bath plumbing…the water temperature was impossible to control…needs an overhaul
Stayed 7 nights in Feb 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Very friendly staff. It is close to the lifts. Snow was great.
Stayed 4 nights in Jan 2024

6/10 Okay

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

daniel, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in the heart of Vail. very well managed. At the top of the class..
Stayed 4 nights in Feb 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely, and they allow pets!
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Paymaun

Stayed 2 nights in Feb 2024

10/10 Excellent

Gretchen, Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quaint place. Super friendly staff. Great location.
Stayed 5 nights in Feb 2024

10/10 Excellent

ELENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 8 nights in Feb 2024

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for ski season
Stayed 1 night in Jan 2024
Response from Tivoli Lodge Team on 14 Feb 2024
Dear Marcos, we appreciate you taking the time to let us know about your experience!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was lovely and some staff were kind. I encountered 3 staff members who were rude, unprofessional and apathetic toward me.
Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back. Every year. Even when our home down the street is done and we are moved in. Mike was fantastic! The staff was wonderful!
Stayed 3 nights in Jan 2024
Response from Tivoli Lodge Team on 7 Feb 2024
We always enjoy hearing what our customers have to say, Grace! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Tivoli Lodge Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ray

Stayed 1 night in Jan 2024
Response from Tivoli Lodge Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, close walk to Gondola One and center of Vail Village. Extraordinary staff!!
Stayed 5 nights in Jan 2024
Response from Tivoli Lodge Team on 7 Feb 2024
John Patrick, thank you for sharing your experience with us here at the Tivoli Lodge.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an awesome place
Stayed 3 nights in Jan 2024
Response from Tivoli Lodge Team on 7 Feb 2024
Thank you so much for your business and feedback!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tivoli Lodge Team on 7 Feb 2024
Thank you for staying with us and we are happy that you enjoyed your experience with us!

10/10 Excellent

Alan

Stayed 3 nights in Jan 2024
Response from Tivoli Lodge Team on 7 Feb 2024
Thank you for staying with us and we are happy that you enjoyed your experience with us!

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tivoli Lodge Team on 7 Feb 2024
Thank you for staying with us and we are happy that you enjoyed your experience with us!

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel staff, service, and environment was excellent. The hotel is centrally located a few steps from all the shops and restaurants at Vail Village.
Stayed 7 nights in Dec 2023
Response from Omar General Manager on 5 Jan 2024
Juana.Thank you for your review, we are glad you had a good time during your stay with us, please keep us in mind when you comeback.

10/10 Excellent

VICTOR

Response from Tivoli Lodge Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gerardo, LAKE WORTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place in a perfect location to the lift
Stayed 1 night in Dec 2023
Response from Omar General Manager on 5 Jan 2024
Gerardo.Thank you for your review, we really appreciate it. we hope you'll visit us again soon.Thank You

10/10 Excellent

Gerardo, LAKE WORTH

Stayed 4 nights in Dec 2023
Response from Steven, General Manager on 28 Dec 2023
Thank you for your nice score with your review.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location!
Stayed 1 night in Dec 2023
Response from Steven, General Manager on 28 Dec 2023
Hello Scott, Thank you for recognizing the friendly staff. We will share with our team your nice comment. We appreciate you spending this special time of the year with us and look forward to your return.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tivoli Lodge Team on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Idaliz, Toa Alta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in excellent conditions, clean, room very quiet, excellent breakfast. Hotel staff is very attentive and servicial during our stay. Vail village close to Hotel, only a 2-3 minutes walk. My kids enjoyed so much with Racer, Hotel's mascot. Staff help us to have a perfect stay!
Stayed 6 nights in Dec 2023
Response from Tivoli Lodge Team on 7 Feb 2024
Idaliz, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Steven, General Manager on 20 Dec 2023
Hello Lindsey, Thank you for staying with us at Tivoli Lodge. We appreciate your feedback and nice scores. We look forward to seeing you again soon. Happy Holidays and safe travels.

10/10 Excellent

Timothy Patrick

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Steven, General Manager on 20 Dec 2023
Hello Patrick,We enjoyed having you stay with us at the Tivoli Lodge. We appreciate your feedback and take all of them very seriously. We look forward to hosting you again.

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Steven Boswell, General Manager on 19 Dec 2023
Hello Will, Thank you for staying with us at the Tivoli Lodge. The Team appreciates your high score that you gave us with your stay. Have a Happy and Holiday Season. Stay safe.

4/10 Poor

Pablo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Steven, General Manager on 19 Dec 2023
Hello Pablo, Have a safe and joyful holiday season. Thank you for staying at the Tivoli Lodge.

10/10 Excellent

Shelbie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We enjoyed the walk to the village next to the hotel. But the condition of the room was not what we expected for the price. Ceiling tiles weren’t placed correctly and you could see into the ceiling, a flush mount light wasn’t even in the ceiling. The light was hanging down out of the ceiling so we could see into the ceiling. The bathroom exhaust fan never turned on with any of the switches so when you shower and use hot water, the condensation gets everything wet including your clean dry clothes and towel to dry yourself off with. I’m 27 weeks pregnant and couldn’t even open my sliding glass door because of how hard it was to try and slide it. The area and lobby was amazing though! The room just wasn’t up to par for how much they charge.
Response from Steven, General Manager on 19 Dec 2023
Hello Shelbie,We appreciate your support and staying with us. Your feedback is very important to us and will take care of your room issues immediately. Look forward to you returning.

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Steven, General Manager on 19 Dec 2023
Hello Ashely, Thank you for your nice review. We are so happy to hear that you enjoyed your stay with us.

8/10 Good

Brent

Stayed 1 night in Dec 2023
Response from Steven, General Manager on 19 Dec 2023
Hello Brent, Thank you for your high score with your review. We appreciate your business and staying at Tivoli Lodge.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, nice place, 2 blocks away from vail village.
Stayed 1 night in Dec 2023
Response from Steven, General Manager on 8 Dec 2023
Hello Cesar, Thank you for staying with us at Tivoli Lodge. We appreciate your kind words and mentioning our location.

6/10 Okay

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be part of the room rate. Room 201 no hot water in the shower
Stayed 1 night in Dec 2023
Response from Steven, General Manager on 8 Dec 2023
Hello Corey, Thank you for staying in Vail at the Tivoli Lodge. Parking is limited in the Village and not everyone drives a car. I am looking into the lack of hot water and apologize for the inconvenience. Have a nice Holiday Season!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff and atmosphere.
Stayed 3 nights in Nov 2023
Response from Tivoli Lodge Team on 5 Dec 2023
Michelle, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

10/10 Excellent

Kristen L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tivoli Lodge Team on 5 Dec 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hooks please.
Rooms to small and no hooks for ski clothing. Also booking with an app you always get the bad location.
Stayed 2 nights in Nov 2023
Response from Steven, General Manager on 8 Dec 2023
Good day Michael, Thank you for staying with us at the Tivoli Lodge. I will share with the owners of your feedback with the hooks for clothing. Sorry you were disappointed with the room category you stayed.