Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
79% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

乾淨且華麗的飯店

Posted 26-Jul-2016
Pros: 裝潢、清潔
Cons: 清潔人員打擾、 入口的斜坡可加設階梯。
Location: 大巴札、博物館、很多美食圈
房間很乾淨、漂亮、早餐好吃、員工有禮貌, 但有天我在房內休息,已按了房間勿擾鍵, 卻仍有清潔人員按門鈴兩次以上,建議可改由電話通知。
5out of 5
by A verified traveller

非常に快適なホテルです。いつも烏魯木斉では使用しておるホテルです。

Posted 07-Jul-2016
大変によく整備されていて気持ちよく過ごせます。空港からも20分程度で来られ、50元で片道の料金です。
Comment from Hotel Management
13-Jul-2016 by CY, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by HUNG YUAN

This traveller left a rating score only Posted 09-May-2016 on Hotels
3out of 5
by Hoo

This traveller left a rating score only Posted 01-Apr-2016 on Hotels
4out of 5
by Rajaram from Hong Kong

Good hotel, good service

Posted 03-Jan-2016 on Hotels
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.
4out of 5
by Fei

还可以

Posted 23-Dec-2015 on Hotels
还可以
5out of 5
by Nili B.

Awesome trip

Posted 23-Oct-2015 on Orbitz
The hotel staff was great. The Hotel Manager Daniel, who is an American went out of his way to help us with communication, transportation and a late check out. The buffet dinner was great too. A great place to stay and a great value for your money. Nili & Richard
4out of 5
by A verified traveller

良いホテル

Posted 17-Oct-2015
スタッフ対応よかった、日本で予約してますから、でもホテルの予約名簿なかった、びくっりしました。今後も機会あればこのホテルも利用する
Comment from Hotel Management
21-Oct-2015 by ,, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by A verified traveller

立地がイマイチ

Posted 10-Oct-2015 on Hotels
部屋はまずまずといったところ。 5つ星を掲げているわりにはサービスがイマイチ。朝食を食べる時間がなかった為お弁当にしてもらいましたが、中身は「これで5つ星?」という感想であった。  ホテルの立地はイマイチで周辺には特に見るべきものはない。タクシー移動が前提となる。
Comment from Hotel Management
19-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for your comments and I’m sorry that we didn’t meet your expectations, we’ll try harder. For your next visit there are a number of options for transport including our own vehicles, they are brand new and quite reasonably priced.
5out of 5
by Wei Chih from Taiwan

城堡般的高級飯店~

Posted 22-Sep-2015 on Hotels
這個飯店的位置是一個斜坡上,有點像是矗立在高台上的城堡,當時拖著行李的我有點傻眼,還好警衛告訴我旁邊商場有電梯到5樓,走出去就可看到大廳。下午2點多進住時,竟被告知房間尚在打掃要再等候半小時,不過隨後約15分鐘,櫃台一位男接待員就主動幫我upgrade到有前景的房間,算是服務變通上的加分,房間很寬敞舒適,設施不算新穎但應有盡有,每天都有打掃服務,有任何問題也可詢問櫃台得到適當的協助,飯店距離紅山公園約20分鐘步行距離,周圍也有許多商家、市集與餐飲店,公交車就在走下斜坡後30公尺處很方便,下次有機會會再選擇此飯店。