Ratings based on 52 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
by A verified traveller

きれいなホテル

Posted 27-Sep-2016 on Hotels
フロントは親切。 中国で一番いい感じ。
Comment from Hotel Management
29-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by SHINJI from 日本

快適なホテルでした。

Posted 01-Sep-2016 on Hotels
タクシーで空港まで50元くらい。ウルムチの街中はセキュリティーチェックだらけであり、駅の待合室の中に入るのも1時間くらいかかる。ホテルは、禁煙の部屋となったこともあり、総じて快適であり、清掃も行き届いていた。ホテルのビュッフェもおいしかった。ホテルの方も親切であり、タクシーや小額の両替でお世話になった。ホテルの周りには食堂も多く、BRTで隣の駅の労働街にはカルフールがあって、日常品やお土産の購入、物価のチェックにも便利。夜は急に人も少なくなるので出歩くときは注意するにこしたことはないと思った。
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by CHENG

Posted 15-Aug-2016 on Hotels
前台比較無笑容
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
尊敬的客人您好,感谢您选择入住乌鲁木齐华凌雅高美爵大饭店以及您对饭店工作人员的认可。关于您提出的前台员工问题,前厅部经理已高度重视,并希望您能提供详细信息,以便我们更好的改进。您的满意是我们进步的不竭动力,为您提供专业的服务是我们的荣幸。衷心的期待您的再次光临!
5out of 5
Recommended
for Everyone
by A verified traveller

乾淨且華麗的飯店

Posted 26-Jul-2016
Pros: 裝潢、清潔
Cons: 清潔人員打擾、 入口的斜坡可加設階梯。
Location: 大巴札、博物館、很多美食圈
房間很乾淨、漂亮、早餐好吃、員工有禮貌, 但有天我在房內休息,已按了房間勿擾鍵, 卻仍有清潔人員按門鈴兩次以上,建議可改由電話通知。
3out of 5
by Adeeb

Odd place

Posted 12-Jul-2016 on Hotels
This is a strange hotel. It is built atop a "shopping centre", i.e., a five-storey bazaar (which offers, among other things, a great choice of bathroom fixtures!) and has no direct street access. You go down a long traffic ramp and then you end up on a crowded street with nothing in the way of restaurants or shopping. And despite the Grand Mercure label, this is still far from being an international hotel. Some of the staff speak English (almost none speak Uyghur), but turning in some laundry turned into a routine Monty Python could not have dreamed up. The lobby lounge does not exist, nor does the roof garden. And they don't believe in credit or credit cards. They swiped my card for 500 RMB when I checked in. When that ran out, they came and locked up the minibar (which I had no intention of using anyway) and refused to let me charge anything to my room. Cash only from then on. On the plus side, the breakfast was very good and the rooms are large and very pleasant.
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
5out of 5
Recommended
for Everyone
by A verified traveller

非常に快適なホテルです。いつも烏魯木斉では使用しておるホテルです。

Posted 07-Jul-2016
大変によく整備されていて気持ちよく過ごせます。空港からも20分程度で来られ、50元で片道の料金です。
Comment from Hotel Management
13-Jul-2016 by CY, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by HUNG YUAN from 台灣

Posted 09-May-2016 on Hotels
Comment from Hotel Management
29-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
3out of 5
by Hoo

Posted 01-Apr-2016 on Hotels
Comment from Hotel Management
29-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by Rajaram from Hong Kong

Good hotel, good service

Posted 03-Jan-2016 on Hotels
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
4out of 5
by Fei

还可以

Posted 23-Dec-2015 on Hotels
还可以
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
尊敬的客人您好,感谢您选择入住乌鲁木齐华凌雅高美爵大饭店。非常高兴能够看到您对饭店如此高的评价。也很高兴我们的酒店和团队能给您留下美好的印象。我们的团队将一如既往的为客人提供最满意的服务。期待您再次光临!