Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
76% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Rajaram from Hong Kong

Good hotel, good service

Posted 03-Jan-2016 on Hotels
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.
4 out of 5
by Fei

还可以

Posted 23-Dec-2015 on Hotels
还可以
5 out of 5
by Nili B.

Awesome trip

Posted 23-Oct-2015 on Orbitz
The hotel staff was great. The Hotel Manager Daniel, who is an American went out of his way to help us with communication, transportation and a late check out. The buffet dinner was great too. A great place to stay and a great value for your money. Nili & Richard
4 out of 5
by A verified traveller

良いホテル

Posted 17-Oct-2015
スタッフ対応よかった、日本で予約してますから、でもホテルの予約名簿なかった、びくっりしました。今後も機会あればこのホテルも利用する
Comment from Hotel Management
21-Oct-2015 by ,, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
4 out of 5
by A verified traveller

立地がイマイチ

Posted 10-Oct-2015 on Hotels
部屋はまずまずといったところ。 5つ星を掲げているわりにはサービスがイマイチ。朝食を食べる時間がなかった為お弁当にしてもらいましたが、中身は「これで5つ星?」という感想であった。  ホテルの立地はイマイチで周辺には特に見るべきものはない。タクシー移動が前提となる。
Comment from Hotel Management
19-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for your comments and I’m sorry that we didn’t meet your expectations, we’ll try harder. For your next visit there are a number of options for transport including our own vehicles, they are brand new and quite reasonably priced.
5 out of 5
by Wei Chih from Taiwan

城堡般的高級飯店~

Posted 22-Sep-2015 on Hotels
這個飯店的位置是一個斜坡上,有點像是矗立在高台上的城堡,當時拖著行李的我有點傻眼,還好警衛告訴我旁邊商場有電梯到5樓,走出去就可看到大廳。下午2點多進住時,竟被告知房間尚在打掃要再等候半小時,不過隨後約15分鐘,櫃台一位男接待員就主動幫我upgrade到有前景的房間,算是服務變通上的加分,房間很寬敞舒適,設施不算新穎但應有盡有,每天都有打掃服務,有任何問題也可詢問櫃台得到適當的協助,飯店距離紅山公園約20分鐘步行距離,周圍也有許多商家、市集與餐飲店,公交車就在走下斜坡後30公尺處很方便,下次有機會會再選擇此飯店。
5 out of 5
by A verified traveller from 日本

繁華街に有るホテル。朝食は良かった。

Posted 22-Sep-2015
Pros: 英語が通じる事、部屋がキレイな事。24時間のルームサービスが有る事。
Cons: ルームサービスや昼間のコーヒーは、カップではなくポットで欲しいですね。
Location: ロケーションは良い場所だと思います。
今回で2回目の宿泊でしたが、2泊しました、ワイファイの調子も良く2泊をのんびり過ごしました。 大変に中国のウルムチでは、このホテルは最高だと思います。お風呂の不調も適切に素早い対応で修理を してくれました。次回もお世話になります。
Comment from Hotel Management
08-Oct-2015 by 经理, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
5 out of 5
by Pavel from St. Petersburg, Russia.

GOOD!

Posted 20-Sep-2015 on Hotels
Хороший отель, расположен прямо посередине и вообщем-то является центром гигантского рынка. Огромное лобби, большие номера, очень чисто. Всё сделано в исламском стиле, люди на ресепшн хорошо говорили по англ., что редкость в Китае. Отличный тайский ресторан. В холле проходят шикарные китайские свадьбы. Чтобы вызвать такси, нужно обратиться на ресепшн, они пошлют кого-нибудь на улицу и он поймает вам такси.
Comment from Hotel Management
19-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for your comments, we are happy to know that our staff helped you when in need, this is our primary mission. Please come back soon.
5 out of 5
by ChangCheng from Boston, MA USA

Great place to stay in Urumqi

Posted 19-Sep-2015 on Hotels
Excellent price, location, and service! Located near Urumqi Museum and HungShan Park both are very interesting places to visit. The crew is super nice and even packed us unexpected breakfast at 5:40AM on the day we checked out! We really appreciated it. We know the local time is 2 hours behind Beijing time. The hotel serve breakfast at 7AM usually. We have an early flight at 8AM but due to security takes time we have to leave the hotel at 6AM. We also stayed with a group in another 5 star hotel in Urumqi but we like Grand Mercure better.
Comment from Hotel Management
28-Nov-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for this wonderful feedback, we’re happy that our service and packed breakfast surprised and delighted you. Our Café Veranda is open 7-11 though many local people eat late, lunch starts at 1pm! Still, sharing a time zone with Beijing is a small inconvenience compared to the blue skies, soaring mountains and diverse peoples of Xinjiang. Come back soon.
5 out of 5
by Lee from Kuala Lumpur

Excellent

Posted 16-Sep-2015 on Hotels
Friendly staff n good service
Comment from Hotel Management
26-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!