Ratings based on 52 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by Adeeb

Odd place

Posted 12-Jul-2016 on Hotels
This is a strange hotel. It is built atop a "shopping centre", i.e., a five-storey bazaar (which offers, among other things, a great choice of bathroom fixtures!) and has no direct street access. You go down a long traffic ramp and then you end up on a crowded street with nothing in the way of restaurants or shopping. And despite the Grand Mercure label, this is still far from being an international hotel. Some of the staff speak English (almost none speak Uyghur), but turning in some laundry turned into a routine Monty Python could not have dreamed up. The lobby lounge does not exist, nor does the roof garden. And they don't believe in credit or credit cards. They swiped my card for 500 RMB when I checked in. When that ran out, they came and locked up the minibar (which I had no intention of using anyway) and refused to let me charge anything to my room. Cash only from then on. On the plus side, the breakfast was very good and the rooms are large and very pleasant.
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
3 out of 5
by Hoo

Posted 01-Apr-2016 on Hotels
Comment from Hotel Management
29-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!
4 out of 5
by Rajaram from Hong Kong

Good hotel, good service

Posted 03-Jan-2016 on Hotels
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.
Comment from Hotel Management
26-Sep-2016 by General Manager, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
5 out of 5
Recommended
for Couples
by Nili B.

Awesome trip

Posted 23-Oct-2015 on Orbitz
The hotel staff was great. The Hotel Manager Daniel, who is an American went out of his way to help us with communication, transportation and a late check out. The buffet dinner was great too. A great place to stay and a great value for your money. Nili & Richard
5 out of 5
by ChangCheng from Boston, MA USA

Great place to stay in Urumqi

Posted 19-Sep-2015 on Hotels
Excellent price, location, and service! Located near Urumqi Museum and HungShan Park both are very interesting places to visit. The crew is super nice and even packed us unexpected breakfast at 5:40AM on the day we checked out! We really appreciated it. We know the local time is 2 hours behind Beijing time. The hotel serve breakfast at 7AM usually. We have an early flight at 8AM but due to security takes time we have to leave the hotel at 6AM. We also stayed with a group in another 5 star hotel in Urumqi but we like Grand Mercure better.
Comment from Hotel Management
28-Nov-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for this wonderful feedback, we’re happy that our service and packed breakfast surprised and delighted you. Our Café Veranda is open 7-11 though many local people eat late, lunch starts at 1pm! Still, sharing a time zone with Beijing is a small inconvenience compared to the blue skies, soaring mountains and diverse peoples of Xinjiang. Come back soon.
5 out of 5
by Lee from Kuala Lumpur

Excellent

Posted 16-Sep-2015 on Hotels
Friendly staff n good service
Comment from Hotel Management
26-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide, Australia

Off To a Slow Start

Posted 31-Aug-2015
Pros: It was reasonably priced.
Cons: The checkin was slow but perhaps this was due to not many staff speaking English. No bar was available due to large wedding occurring in the lobby.
Location: Only there for a short time so did not get a feel for the location or things to do nearby.
Things got to a slow start as there were no details of my booking which took some considerable time to sort out. The upside to this was that I was upgraded from a standard room to a palatial room on the top floor. Also the general experience also improved. This is extremely well priced hotel with very good facilities.
Comment from Hotel Management
21-Oct-2015 by ., Hotel Management
Thank you very much for your feedback and I apologize for the inconsistencies in our service. Our lobby area with its copula and natural light is very popular for weddings and we more the bar to the Veranda restaurant during these events. For your next visit the drink is on me!
5 out of 5
by A verified traveller

Great! Want to stay again!

Posted 30-Aug-2015 on Hotels
We arrived at the hotel around 12:00 noon, the porter helped with our luggage. We were given our room key/card immediately despite the check in time is 2:00 PM. We were amazed when we walked in the hallway seeing the lights went on one by one while we passed by other rooms. Beautiful doors! The room is very clean, large and elegant . It is equipped with not only bathrobe but also up to date technology supply--- better than many other five star hotels. It's located in a kind of noisy area, but we didn't hear any during our stay. Actually, I think its location is very convenient---restaurant and shopping mall are right in front of the hotel.
Comment from Hotel Management
12-Dec-2015 by Grand Mercure Urumqi Hual, Hotel Management
Thank you for these great comments; we aim to be a rest from the journey so we’re happy that we could be of service. One of the advantages of being in Hualing market is that during the day you find anything you need and it’s quiet at night.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Modern and quite

Posted 27-Jul-2015
This hotel offers a modern experience in the heart of Urumqi.The rooms are what yu would expect in any first world 5 star hotel. It is set up high and away from the busy roads.
Comment from Hotel Management
21-Oct-2015 by ., Hotel Management
We are delighted to learn that you have stayed with us and thank you for the high regards on our service and facilities. We look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice hotel close to the parks and markets.

Posted 01-Jun-2015
Pros: Friendly staff.
Cons: The odor in the bathroom.
Location: Hiking in the nearby parks and hills.
We were greeted by courteous staff with warm smiles. Check-in was smooth. Staff at the counter provided pertinent information for exploring the neighborhood.
Comment from Hotel Management
08-Oct-2015 by 经理, Hotel Management
Thanks for the great feedback; we’re proud of our smiling staff. I’ll let our maintenance team know about the issue with the bathroom and they’ll fix it!