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Reviews of Grand Mercure Urumqi Hualing

4.5 out of 5
Grand Mercure Urumqi Hualing
No. 109, Xihong East Road, Urumqi, Xinjiang

Reviews

8.4

Very good

Rating 10 - Excellent. 29 out of 75 reviews" "
Rating 8 - Good. 35 out of 75 reviews" "
Rating 6 - Okay. 6 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

MK, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative thing about this Hotel is that despite we were accommodated on the Non-smoking Floor, the corridor is often filled with cigarette smoke which also found their way into the room. Very annoying and unhealthy.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, not so great location
Loved the room - great facilities, comfortable bed. A nuisance that you couldn’t just walk out of the hotel to take a pleasant stroll. Needed to take a taxi everywhere, and while they are very cheap, it makes it a bit more of an effort to go out. Hardly any English is spoken so Westerners need to make sure they get hotel staff to write down where you wish to go for the taxi driver.
Stayed 3 nights in Oct 2018

8/10 Good

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Alternative to American Brands
The hotel is very modern and clean. The breakfast buffet was so good I also did the dinner buffet which was equally as good. Y126 for hotel guests. It is walking distance (longish) to the famous provincial museum, but it is closed Mondays, the day I was there. It was a very easy walk to Red Hill aka Red Mountain Park. Pleasant walk to the top and back. Get directions to the North Gate. My only annoyance was that it was very hard to find any staff that spoke any English. There were a few but hard, in most cases not terribly fluent. Owned by Korean Accor hotels. Location is very central, but the location on top of the commercial center was kind of strange. But all the commerce nearby was interesting.
Stayed 2 nights in Oct 2018

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, room comfort
10 day visit
I stayed in the hotel for 10 days. The was friendly and helpful. Only thing that is a not very inconvenient is that I have to walk to the street to find taxi.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Wash basin leaking , bathroom water doesn’t flow. Toilet doesn’t flush well
Stayed 1 night in Oct 2018

8/10 Good

Chi hang Savio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but need improvement
Everything is great about the hotel except the tap water. The running water has impurities. They need to clean the water pipes. I thought it happens to the area, but I stayed at other hotel in Urumqi and the water was fine.
Stayed 3 nights in Sep 2018

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. I’d stay elsewhere.
Don’t bother upgrading to a different room. The executive lounge is just a space- no amenities or attendant. I would not stay here again. I was able to find someone who spoke English easily.
Stayed 3 nights in Sep 2018

10/10 Excellent

Filo, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, rooms are big, atm in the hotel lobby and travel agency inside the hotel.
Stayed 6 nights in Sep 2018

6/10 Okay

S.BEK, Uzbekistan

Liked: Staff & service
Generally hotel is OK, mostly suitable for make furniture and alike shopping. Breakfast is good. Rooms also OK.
Stayed 3 nights in Aug 2018

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I enjoy this hotel. This is the only hotel where I stay when I travel to Urumqi. Rates are very good compared to the type of hotel it is. Very friendly staff despite the paranoid nature of authorities in Xinjiang towards foreigners. The staff does a very good job of making me feel comfortable.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good stay!
The hotel is good compared to others in the region however took very long to Check in. Otherwise the hotel staff is very accomodating and helpful. There are also nice restaurants inside the hotel
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We reach this hotel, we feel very comfortable, door man and receptionist are very helpful.
Stayed 4 nights in May 2018

6/10 Okay

Adeeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd place
This is a strange hotel. It is built atop a "shopping centre", i.e., a five-storey bazaar (which offers, among other things, a great choice of bathroom fixtures!) and has no direct street access. You go down a long traffic ramp and then you end up on a crowded street with nothing in the way of restaurants or shopping. And despite the Grand Mercure label, this is still far from being an international hotel. Some of the staff speak English (almost none speak Uyghur), but turning in some laundry turned into a routine Monty Python could not have dreamed up. The lobby lounge does not exist, nor does the roof garden. And they don't believe in credit or credit cards. They swiped my card for 500 RMB when I checked in. When that ran out, they came and locked up the minibar (which I had no intention of using anyway) and refused to let me charge anything to my room. Cash only from then on. On the plus side, the breakfast was very good and the rooms are large and very pleasant.
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!

6/10 Okay

Hoo

Disliked: Staff & service, property conditions & facilities
Response from General Manager on 29 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

8/10 Good

Rajaram, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!

10/10 Excellent

Nili B.

Liked: Cleanliness, staff & service, room comfort
Awesome trip
The hotel staff was great. The Hotel Manager Daniel, who is an American went out of his way to help us with communication, transportation and a late check out. The buffet dinner was great too. A great place to stay and a great value for your money. Nili & Richard

10/10 Excellent

ChangCheng, Boston, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Urumqi
Excellent price, location, and service! Located near Urumqi Museum and HungShan Park both are very interesting places to visit. The crew is super nice and even packed us unexpected breakfast at 5:40AM on the day we checked out! We really appreciated it. We know the local time is 2 hours behind Beijing time. The hotel serve breakfast at 7AM usually. We have an early flight at 8AM but due to security takes time we have to leave the hotel at 6AM. We also stayed with a group in another 5 star hotel in Urumqi but we like Grand Mercure better.
Response from Grand Mercure Urumqi Hual on 28 Nov 2015
Thank you for this wonderful feedback, we’re happy that our service and packed breakfast surprised and delighted you. Our Café Veranda is open 7-11 though many local people eat late, lunch starts at 1pm! Still, sharing a time zone with Beijing is a small inconvenience compared to the blue skies, soaring mountains and diverse peoples of Xinjiang. Come back soon.

10/10 Excellent

Lee, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly staff n good service
Response from Grand Mercure Urumqi Hual on 26 Dec 2015
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!

8/10 Good

Tim, Adelaide, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Off To a Slow Start
Things got to a slow start as there were no details of my booking which took some considerable time to sort out. The upside to this was that I was upgraded from a standard room to a palatial room on the top floor. Also the general experience also improved. This is extremely well priced hotel with very good facilities.
Response from . on 21 Oct 2015
Thank you very much for your feedback and I apologize for the inconsistencies in our service. Our lobby area with its copula and natural light is very popular for weddings and we more the bar to the Veranda restaurant during these events. For your next visit the drink is on me!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Want to stay again!
We arrived at the hotel around 12:00 noon, the porter helped with our luggage. We were given our room key/card immediately despite the check in time is 2:00 PM. We were amazed when we walked in the hallway seeing the lights went on one by one while we passed by other rooms. Beautiful doors! The room is very clean, large and elegant . It is equipped with not only bathrobe but also up to date technology supply--- better than many other five star hotels. It's located in a kind of noisy area, but we didn't hear any during our stay. Actually, I think its location is very convenient---restaurant and shopping mall are right in front of the hotel.
Response from Grand Mercure Urumqi Hual on 12 Dec 2015
Thank you for these great comments; we aim to be a rest from the journey so we’re happy that we could be of service. One of the advantages of being in Hualing market is that during the day you find anything you need and it’s quiet at night.

8/10 Good

martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and quite
This hotel offers a modern experience in the heart of Urumqi.The rooms are what yu would expect in any first world 5 star hotel. It is set up high and away from the busy roads.
Response from . on 21 Oct 2015
We are delighted to learn that you have stayed with us and thank you for the high regards on our service and facilities. We look forward to welcoming you back again in the near future.

8/10 Good

George, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the parks and markets.
We were greeted by courteous staff with warm smiles. Check-in was smooth. Staff at the counter provided pertinent information for exploring the neighborhood.
Response from 经理 on 8 Oct 2015
Thanks for the great feedback; we’re proud of our smiling staff. I’ll let our maintenance team know about the issue with the bathroom and they’ll fix it!

10/10 Excellent

grandma , austin texas

Liked: Cleanliness, staff & service, room comfort
Enjoy! Comfort and luxury at a great price!
Here to visit family and it was a very nice retreat at end of busy days to come back to quiet and great place to relax
Response from crystal yan on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our service and room facilities. We look forward to welcoming you back again on your next visit to Urumqi!

10/10 Excellent

JOHN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Xinjiang.
Perfect for travelling Wulumuqi area, checked out for one night of 4 night booking to go on unexpected trip. Luggage looked after whilst away. Good breakfast, kept going back for more. 5 minutes from down town by taxi. Excellent street food near front of hotel. Recommend.
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stopover Stay
I only stayed one night, arriving at around 7:30pm and leaving by 11:30am the next day, but the hotel was exceptionally clean and well serviced. I also was able wander through nearby alleyways for Xinjiang's famous 羊肉串儿 and to walk to the Xinjiang museum in the morning. I highly recommend this hotel based on my very short stay.
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

8/10 Good

ANM, Lanzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and cleanliness
The staff arranged for us to check in after we arrived from a very early overnight train. The bathroom was the cleanest I have seen in a hotel in China, even among five-stars, and felt more like home than hotel. The only drawback was the location, perched on top of a large wholesale market, which does not make for a great pedestrian experience. We did not try the breakfast buffet, because it seemed very overpriced (instant coffee, few selections, etc).
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

8/10 Good

susie, LA

Liked: Cleanliness, staff & service, room comfort
Good facility and food. Poor traffic.
Good hotel with comfortable room, nice food and service. Only problem is transportation, Soooo hard to take taxi at hotel, usually need to walk long way down street for transportation. PS,the whole environment near around such a mass in the center of a huge market. So better make sure you have pick up service and do not walk around by yourself.
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing and thank you for your comments. Our concierge can call a taxi for you in 24 hours a day, hotel located in Hualing Trade Mall, which provide to shop all kinds of of Xinjiang specialty. Hotel has create a separate entrance at -5 level (west elevator) to avoid ramp, you can use room key card for access.Warmly greet you here next time.

8/10 Good

Gaynor, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
We had an overnight stop over in Urumqi and were pleased with the quality of the hotel and friendliness of staff. Staff had good English and were able to help with booking taxis. With the current situation in Urumqi we felt safe at all times with reasonable security measures taking place when entering the hotel (car boots checked, luggage X-rayed and metal detectors used). The room was clean and modern and had a comfy bed.
Response from Grand Mercure Urumqi Hual on 6 Sept 2014
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing and thank you for your good review. We provide you not only the good enviroment and warmly service, but also a place of safety, here you can enjoy the peaceful and relax yourself after the tired work or tour. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Not so good Location
Staff and facilities are very good. Location is a problem for tourists. A long way from the airport and there doesn't seem to be many tourist activities / sights nearby. I think this would be more suited to business people who have dealings in downtown Urumqi.
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing, we appreciate your comments. There is an expressway besides our hotel to the airport, quite convinent without too much traffic jam,it only takes 15-20 minutes to the airport.There are many tourist activities around the hotel,such as Hongshan park, Nanhu square and Xinjiang Museum. Our concierge will guide you to the nearest tourist activity. We look forward to see you again soon!

10/10 Excellent

Jaime Daza, Beijing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb hotel in a city without any superb place
Great hotel, great service, quiet area, smooth and efficient service. Really professional english speaking staff.
Response from Grand Mercure Urumqi Hual on 6 Sept 2014
Dear guest, thank you for choosing Grand Mercure Urumqi Hualing and thank you for your good review. We also must continue to create a more favorable enviroment for you.We look forward to see you again soon!

4/10 Poor

Hoteldotcomuser, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel if you are planning on staying in
At that price, I dont think there is any other hotel that can beat the quality of service at offer. We were a bit upset that we were charged on towels for hair color that got onto the towels and were quoted more than half the room rate that ran into three figures in RMB (for 2 towels). If we are rating the room based on how clean it is. Its fantastic. Given the towel situation, we learnt the towels at the hotel are not bleached we learnt by interrogating the service staff. A little bit of a worry if they dont know how to remove hair color from a towel. And we got charged an extra 20% on top of what we agreed on limo pick up and drop between the hotel and the airport.
Response from Grand Mercure Urumqi Hual on 6 Sept 2014
Dear guest, thank you for choosing Grand Mercure. We do apologize for the unpleasant experience in the hotel. Also we must investigate this to confirm whether the towel can be cleaned or not. There really exist 15% survice charge for airport pick up and drop off, but 20% is incorrect, we can are taking steps to contact you and check if there is a mistake of our staff. We hope to warmly greet you here next time!

8/10 Good

Irwin, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a modern hotel, about a 20 minute drive from the airport, and 10 minute drive from city center. The location is unusual in that it was not in a hotel zone or very close to attractions. There is a mountain-top park close by, which was interesting due to the presence of some traditional Chinese architecture. Hotel staff tended to be young and knowledge of English was limited; only a couple of reception staff knew English and only 1 or 2 were fluent. All staff were friendly and tried to be helpful. You should clarify in advance if breakfast is included in the price. Standard hotel room was attractive and comfortable, especially the bed and linens. It would have been nice to have a greater selection of English-speaking TV channels. Hotel cleanliness is superb; maybe the best I have seen. I am not sure if the spa is operated by the hotel or an independent company, but I would suggest that the hotel should review the services that are offered in the spa.
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us and sharing your staying experience! We agree your comments on staff English level, and we are offering related trainning to staff on different level. Spa is operated by a contracted supplier, but we will monitor their service to ensure the service is on brand. Sincerely looking forward to welcoming you back!

8/10 Good

Rover, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Mercure Hauling
Of the 5 star hotels I've stayed in in Urumqi, the Grand Mercure Hauling has been the best.
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us to stay and sharing your staying experience! It is our great honor to provide you 5 star standard service and facility, we are so glad you enjoy this stay! Sincerely looking forward to welcoming you back!

8/10 Good

Masood

Liked: Property conditions & facilities, room comfort
Response from Grand Mercure Urumqi Hual on 4 Jan 2014
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us to stay and sharing your staying experience! We will try every efforts to make your stay a comfort and pleasant one. Sincerely looking froward to welcome you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and brand new rooms
Good choice - very clean and well managed hotel, NO POOL OR SAUNA included (no pool or sauna at all for women), nice gym
Response from Grand Mercure Urumqi Hual on 9 Nov 2013
On behalf of the management and staff of Grand Mercure Urumqi Hualing, we would like to thank you for choosing us to stay and sharing your staying experience! We do have sauna on our 13th floor, in-house guest can enjoy the sauna service for free. We value your visit and sincerely looking froward to welcoming you back at Grand Mercure Urumqi Hualing!

4/10 Poor

JC, Dallas, TX, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Not a Good Experience
I was quite disappointed with this hotel. The staff usually responded when I had a problem, but one front desk attendant actually seemed to enjoy saying "no" when I had a request that couldn't be fulfilled. I understand there are limitations to services. But, usually there is at least some mild acknowledgment of regret and a recommendation for how to deal with the issue. This employee simply said "no" and smiled broadly. Oh, and did I mention that the room's toilet did not flush if toilet paper was placed in? I don't recommend this hotel.
Response from crystal yan on 26 Sept 2016
We are sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. And if you'd like to share more detailed information with us, we will feel very much appreciated. It is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

jaclas, miami

Liked: Cleanliness, room comfort
inspector travel
The hotel is old and no clean is ok for short stay if you have biusnes in market.
Response from crystal yan on 26 Sept 2016
We are sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. And if you'd like to share more detailed information with us, we will feel very much appreciated. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

TAKAMITSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

MaoChiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for stay in Urumuqi
Clean and comfortable room, heat and hot water works well as I visit this hotel during winter, friendly hotel staff help us arrange one-day trip in Tianshan and the second day very early morning hotel pick-up to airport. Breakfast is great with Chinese and Western style cuisine. Hotel locates downtown Urumuqi with a big shopping mall just cross hotel parking lot. Overall I am satisfied with my 3-day staying at this hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Szuyang, 台北市 台湾

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒
很棒的飯店,早餐豐富好吃,地點交通方便
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの親身の対応に感謝したい。
Stayed 1 night in Nov 2018

10/10 Excellent

TAKAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

YOUNG SOO

Liked: Cleanliness, staff & service, room comfort
그랜드머큐어우루무치
중간정도의 시설,환경,조식
Stayed 3 nights in Sep 2018

8/10 Good

KUOK HOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店
房間寬敞舒適,性價比高,只是外出有點不便;但無損評價。
Stayed 3 nights in Sep 2018

10/10 Excellent

Jangwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect stay
It was very good to stay us! Reception person who was named Ms Lee was very kind and good English. Location was also good. Next time I will also choose this hotel to stay in the Urumuchi.
Stayed 1 night in Jul 2018

8/10 Good

SHIH KUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

SHIH KUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが親切
チェックイン、チェックアウトの際のスタッフの対応がとても親切で、英語も問題なく通じるので、不自由がありませんでした。また、部屋もきれいに清掃されていました。 難を言うと、WIFIが不安定で、通じなくなることがしばしばありました。 また、コンセントがデスクの付近に集中しているので、もう少し他の場所にもあると便利だったと感じました。
Stayed 2 nights in Sep 2017

10/10 Excellent

yasunobu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
きれいなホテル
フロントは親切。 中国で一番いい感じ。
Response from General Manager on 29 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!

8/10 Good

SHINJI, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテルでした。
タクシーで空港まで50元くらい。ウルムチの街中はセキュリティーチェックだらけであり、駅の待合室の中に入るのも1時間くらいかかる。ホテルは、禁煙の部屋となったこともあり、総じて快適であり、清掃も行き届いていた。ホテルのビュッフェもおいしかった。ホテルの方も親切であり、タクシーや小額の両替でお世話になった。ホテルの周りには食堂も多く、BRTで隣の駅の労働街にはカルフールがあって、日常品やお土産の購入、物価のチェックにも便利。夜は急に人も少なくなるので出歩くときは注意するにこしたことはないと思った。
Response from General Manager on 26 Sept 2016
Thank you very much for your wonderful review. We are delighted to have your high regards on our hotel. We look forward to welcoming you back again on your next visit to Urumqi!