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Reviews of Real Colonia Hotel & Suites

3.5 out of 5
Real Colonia Hotel & Suites
Gonzalez Moreno 001, Colonia del Sacramento, Colonia

Reviews

8.6

Excellent

Rating 10 - Excellent. 164 out of 386 reviews" "
Rating 8 - Good. 164 out of 386 reviews" "
Rating 6 - Okay. 35 out of 386 reviews" "
Rating 4 - Poor. 19 out of 386 reviews" "
Rating 2 - Terrible. 4 out of 386 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Adolfo, Buenos Aires

Liked: Staff & service, amenities, property conditions & facilities
I have been to the hotel many times. Good value for money. But the maintenance of the facilities is not good and the cleaning of the air conditioning filters in the room is almost always conspicuous by its absence
Stayed 1 night in Apr 2024

6/10 Okay

Leo

Travelled with partner
Liked: Staff & service, amenities
The manager named Leo was great. Very helpful I didn’t like the service at the bar, breakfast.
Stayed 1 night in Feb 2024

4/10 Poor

Antonella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Martín

Stayed 2 nights in Dec 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 9 nights in Nov 2023

4/10 Poor

Jonas

Travelled with family
Liked: Cleanliness
Too expensive for the service
Not worth the price unfortunately in our case. Had called a few days prior to asure there was a crib for our baby. It wasn´t ready and had to be found(luckily the team did eventually). Just did not feel it was worth the price. Also, there was a lot of noise the entire night. It was as if there was no windows at some times. Not good with a baby. We stayed the next day in the old town for less money in a nicer hotel. Will not recommend, nor come back.
Stayed 1 night in Oct 2023

8/10 Good

María

Stayed 1 night in Sep 2023

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Positive experience all around. Very close walk to ATMS, the waterfront, restaurants and shops, etc. Host was very excellent and spoke very good English. Breakfast available as well. Would stay here again. Very short drive from Old Colonia, and honestly could be walked to.
Stayed 1 night in Aug 2023

10/10 Excellent

Don D

Stayed 1 night in Aug 2023
Response from Equipo Real Colonia on 1 Sept 2023
Muchas gracias por sus comentarios, para nosotros es sumamente importante ofrecer un servicio acorde a lo que cada huésped busca.Agradecemos su devolución, seguiremos trabajando día a día para mejorar aún más la experiencia de nuestros huéspedes. . Esperamos poder recibirlo nuevamente

8/10 Good

Ana Margarita

Stayed 2 nights in Jun 2023
Response from Equipo Real Colonia on 1 Sept 2023
Muchas gracias por sus comentarios, para nosotros es sumamente importante ofrecer un servicio acorde a lo que cada huésped busca.Agradecemos su devolución, seguiremos trabajando día a día para mejorar aún más la experiencia de nuestros huéspedes. . Esperamos poder recibirlo nuevamente

10/10 Excellent

Dylan

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Órdenes son órdenes…
Tuve una muy mala experiencia con el staff del hotel y su total falta de empatía y habilidad de cuidar al cliente. El gimnasio no se puede usar antes de las 8 de la mañana por “política” (aunque la información no consta en ninguna lado en el hotel), así que me denegaron mi solicitud de acceder antes ya que tenía que trabajar y me iba del hotel a las 7:30. Una pena, el gimnasio estaba ahí, los empleados también. Pero órdenes son órdenes. Yo solo quería hacer ejercicio antes de empezar mi día de trabajo, es lamentable que la “política” de la empresa denegue al huéspede un servio tan básico que no les cuesta nada.
Stayed 1 night in Mar 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Guillermina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! Ideal for a relaxing, enjoyable vacation.
Stayed 2 nights in Dec 2022
Response from Equipo Real Colonia on 28 Dec 2022
Muchas gracias por sus comentarios, para nosotros es sumamente importante ofrecer un servicio acorde a lo que cada huésped busca.Agradecemos su devolución, seguiremos trabajando día a día para mejorar aún más la experiencia de nuestros huéspedes. . Esperamos poder recibirlo nuevamente

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maravilloso hotel
Espectacular estadía, excelente ubicación frente al río. Piscina climatizada con vista a la puesta del sol. Próximo a la ciudad antigua y a la plaza de toros. Desayuno con productos caseros de la zona, quesos y dulces. Todo perfecto, recomendable.
Stayed 1 night in Dec 2022
Response from Equipo Real Colonia on 28 Dec 2022
Muchas gracias por sus comentarios, para nosotros es sumamente importante ofrecer un servicio acorde a lo que cada huésped busca.Agradecemos su devolución, seguiremos trabajando día a día para mejorar aún más la experiencia de nuestros huéspedes. . Esperamos poder recibirlo nuevamente

10/10 Excellent

Lucas

Stayed 5 nights in Oct 2022

10/10 Excellent

Soraya

Stayed 1 night in Sep 2022

10/10 Excellent

Hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar esta bien ubicado, es comodo y seguro, no hay casi comercio ni restaurantes en la zona
Stayed 1 night in Apr 2022

8/10 Good

Markus van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with view. Good breakfast choices.
Stayed 2 nights in Jul 2019

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is promised is given. It was OK for two days.
Stayed 2 nights in Jan 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed walking to the town ‘drinking water we had buy from distant,was more expensive than all our hotels we stayed last 5months
Stayed 2 nights in May 2018

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing, as the entire place!
Stayed 2 nights in May 2018

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable!
It's the second time we stay at this hotel and both times we felt very much at home,
Stayed 1 night in Nov 2017

4/10 Poor

Ancuta Lidia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpriced
Overpriced !!! We mentioned to our taxi driver we don’t understand the ratings and he said probably because lots of friends and family go and leave good rating. We booked a room for 2 people and we got an apartment, with the couch prepared for sleeping like we were 4. Even more so the couch was worn out and the leather starting to peel. Toilet was leaking. Pillows one of the worse pillow ever. The girl from reception was so unfriendly and not helpful at all. I would never go back. I thought it was a really good hotel for the price but you get the same or even better in town for less money.
Stayed 1 night in Nov 2017

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2017

6/10 Okay

Alvaro, Montevideo, Uruguay

Disliked: Staff & service
Nice hotel. Need to improve some staff.
The hotel is nice, close to downtown. The desk staff give us wrong information about the use of the swimming pool. The staff in charge of maintain the room do not let new shampoo, cream and soap for the second day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Tacky for the price

10/10 Excellent

Steven, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R and R
We wanted a few days rest and this is what we got, great place. Close enough to town to walk but near the beach and a great pool to relax by.

8/10 Good

Adam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern apartment hotel but noisy road
Clean modern apartment hotel with good facilities, the heated indoor pool was great for our 3 yr old as it rained when we were there. Unfortunately there was a lot of noise from the road outside so we wished we'd brought earplugs. Cold buffet breakfast was OK and relaxed staff let us swim after checkout and use the gym showers. Cost about $4 in a cab for each trip to the centre which could mount up.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Quiet
It is a nice hotel for family with pool. We only spent one night. The room was small but OK. Nothing much close by. But nice and quiet with nice hotel staff.

8/10 Good

Cachetón, Lima

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location in front of the beach & GREAT pool!
Stayed for 3 nights and was more than happy. Great location, very nice pool and good pricing! Overall a very good experience!

8/10 Good

Jeffrey, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
5 minutes by car from everything one wants to see

10/10 Excellent

Leah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
we really enjoyed it and wished we were staying longer in Colonia so we could really enjoy the amenities on offer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 minute walk to historic city center
All in all, it was a nice stay!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Great pool but had not drink service. Pool closes early and have little shade. The parking lot had no availability.

6/10 Okay

Tarmo, Finland

Liked: Cleanliness, staff & service, room comfort
pleasant stay for the weekend
My girlfriend and I really enjoyed our stay. The staff were very friendly. Hotel didn't have tennis court as the description said and restaurant was nothing fancy but otherwise we have nothing negative to say.

10/10 Excellent

Rick, Naperville, IL USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service
My wife and I truly enjoyed our 3 night stay. Our room was very clean with excellent maid service. There was an adequate fitness center. The outdoor pool was very refreshing and well maintained. Desk service staff gave us good recommendations for restaurants. The one possible drawback of this hotel is that it is about 1-2 mile walk along La Rambla to the old town.

6/10 Okay

Marc M., Ottawa

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Nice outdoor pool, lukewarm hospitality
This place was OK, albeit a little expensive given the quality of the furniture and the impersonal nature of the welcome. My room had not been cleaned properly (especially the toilet), which is a big turn off for me. Internet keeps logging you off, really annoying. Comfortable bed but the A/C unit blows right on your head. Really good soundproofing in the rooms. Amazing outdoor pool with gorgeous view and decent breakfast (but once again, the service is lukewarm at best). Could be so much nicer if staff got proper training.

8/10 Good

Denise, Oregon 541

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and view of Buenos Airies
W e had a nice stay, the weather was humid and hot then stormy .they had a great staff friendly helpful.

8/10 Good

Brad, Montevideo

Liked: Cleanliness, staff & service
Good value for Colonia.
We stayed here overnight with two children and grandparents before taking the Buquebus (ferry) to Buenos Aires for a long weekend. Spent half a day touring the old town. Parked our car across from the ferry terminal for 150 pesos ($7)/day. BTW, in Uruguay you can change dollars for Argentine pesos legally at the higher "blue dollar" rate offered on the street in BA. Do so and save yourself the trouble of dealing with the black market.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room was a little expensive for one so small but it was clean and well maintained. The pool was beautiful and breakfast was included. The hotel is across the street from a very nice river beach but a little over a mile to the historic section of colonia.

8/10 Good

RM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
It seems that the hotel opened a couple of months ago, because most of the service are clueless about all the hotel services. Nevertheless they try to be as helpful as possible. Breakfast was good, clean room, very nice pool with a view to the river. They should serve food and drinks by the pool.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very noisy main road
If you have a room facing the main road you need earplugs to be able to sleep. Otherwise nice hotel. Friendly staff.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Skip it
The first room we were given was in an entirely different building and accessed through a parking garage. I am not sure that anyone had ever stayed in the room. It didn't have a garbage and the bedrooms windows were hung so badly that the window could not be closed. We asked to be moved and were moved into the main hotel building. The next room was similar, but finished. It would appear that all of the lamps had been purchased in Argentina and the plugs wouldn't fit in the wall, so we had to use only the overhead lights, not that big of a deal, but not very pleasant to be reading by fluorescent lights at night. The restaurant had pretty bad quality food and when we asked if there was anywhere else nearby we could go, we were told no. Colonia itself is lovely, but, quite honestly, I think we would have enjoyed our stay more if we had stayed elsewhere. We felt it was pretty poor value for what we paid.