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Reviews of Hotel Campanile Biarritz

3 out of 5
Hotel Campanile Biarritz
Blvd Marcel Dassault, RN10 Rond Point, du Mousse, 43 rue Chapelet, Biarritz, Pyrenees-Atlantiques

Reviews

7.4

Good

Rating 10 - Excellent. 179 out of 824 reviews" "
Rating 8 - Good. 354 out of 824 reviews" "
Rating 6 - Okay. 181 out of 824 reviews" "
Rating 4 - Poor. 71 out of 824 reviews" "
Rating 2 - Terrible. 39 out of 824 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service
This is spacious room although basic
Stayed 1 night in Nov 2023
Response from La réception on 16 Nov 2023
Good morning,We are delighted that your stay was as agreed in our establishment.Hoping to see you again very soon.Have a good day

8/10 Good

MARIA, Fort Lauderdale

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, close to the train station, but far from the city centre. Good attention. From the staff.
Stayed 1 night in Oct 2023
Response from The reception on 3 Oct 2023
Dear Maria,We thank you for taking the time to leave your comment.We look forward to welcoming you to the Campanile de Biarritz,Best regards,

6/10 Okay

Jose

Stayed 1 night in Sep 2023
Response from La Réception on 23 Oct 2023
Cher Monsieur José, Nous vous remercions pour avoir pris le temps de laisser votre note. En espérant vous accueillir prochainement, Bien Cordialement,

10/10 Excellent

Brian, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at reception was extremely friendly and helpful because we arrived a little early and she accommodated us.
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Dear Mr. Brian, We thank you for your comment and are delighted that you had a pleasant stay with us. We hope to see you soon at Campanile Biarritz, Yours sincerely

2/10 Terrible

Leilani

Travelled with family and small children
Disliked: Amenities
Unfortunately the room was damp and smelled of urine. The toilet also smelled like it had not been cleaned before we checked in. Location is convenient though.
Stayed 1 night in Aug 2023
Response from Reception on 17 Aug 2023
Dear Mrs LEILANI, Thank you for your comment.We have taken your comments into account and apologise for any inconvenience caused.If you have any problems in your room, please do not hesitate to contact reception. Yours sincerely

6/10 Okay

Rosemary

Travelled with partner
Great location if arriving via bus or catching a flight from Iraty airport. Very serviceable accommodation, but we found the beds could be just a little more comfortable.
Stayed 1 night in Jul 2023
Response from la réception on 21 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Linda, Storrington

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable overnight stay
Stayed 2 nights in May 2023
Response from campanile biarritz on 27 May 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from La Réception on 3 Sept 2022
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

RACHEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
When we went to pay for our meal the first bill included the buffet, main course and desert for each of us when we had only had a main course each. We had also ordered two pichets of wine to have with our meal and were shocked when we were presented with a bill for 38 euros for the wine! It took two more attempts to actually get a bill which reflected what we had ordered and we were left feeling that this had been a deliberate attempt to overcharge us in the hope that we would not notice. The room was shabby with a badly stained carpet and there were hairs in the bath. We have stayed here 4 times before but will not be doing so again.
Stayed 1 night in Jul 2022
Response from Johan on 30 Jul 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Although the hotel is on the outskirts of the town and could have been noisy due to its proximity to the airport, the no 7 bus leaves from just opposite the hotel every 15 minutes and takes you directly (no atops) into town for 1.40€ (last bus is at midnight) and there don't seem to be any planes departing late or early so there is no disturbance from the airport. Considering the eye watering prices of hotels closer to town, the Campanille is a great option for an overnight stop off.
Stayed 1 night in Jul 2022
Response from La réception on 25 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Robert, Arlington

Stayed 1 night in May 2022
Response from La Réception on 25 Aug 2022
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Teresa, Fort Mill

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk female person could not have been more rude upon my arrival. After experiencing that, I found out anything I needed by either asking strangers on the street or using my phone. Room provided bare minimum and was overpriced. Would never recommend to an enemy.
Stayed 1 night in Apr 2022
Response from Campanile Biarritz on 12 Jun 2022
Hello, Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day. Best regards

8/10 Good

James, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really walkable. It is on a main highway close to the airport and there is no sidewalk for a long portion of the road. Being near the airport, I heard planes take off and land but that didn't happen past about ten or earlier than 6:30. Relatively good value
Stayed 1 night in Apr 2022
Response from Campanile Biarritz on 12 Jun 2022
Hello, Thank you for your review, we hope to see you again very soon. Excellent day, Cordially

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Campanile Biarritz on 12 Jun 2022
Chers clients, Nous vous remercions d'avoir pris le temps de nous donner votre avis suite à votre séjour dans notre établissement. Nous sommes ravis de voir que vous avez apprécié votre passage chez nous et espérons vous revoir bientôt chez Campanile ! Passez une agréable journée, Cordialement

8/10 Good

Stacey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel for one night. The bed was very uncomfortable but again, fine for one night.
Stayed 1 night in Feb 2022
Response from Campanile Biarritz on 25 Feb 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover place
Great location for driving to / from Spain Check in excellent Fantastic for dogs / staff (lady) gave us ground floor room to make things easier for us Dining was good but staff (man) brusque in evening COVID passes always needed / and masks in communal areas Ten mins drive biarritz so a great spot
Stayed 1 night in Feb 2022
Response from Campanile Biarritz on 25 Feb 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Too much airport noise for my liking
We arrived on a day with terrible wind and rain and there where floods running down the road, and into the property. Although we knew the airport was close, we did not imagine that we would be almost underneath the start and landing area so the noice of the engines where loud and make me wake up suddenly as it sounded like the plane was almost inside our room! Staff friendly and welcoming, but place looks tired outside and in need of upkeep. We prefer a hotel where the reception is part of the place where you stay, we did not know this was the case in Biarritz. Here the reception was part of the restaurant and separate from where the guests were staying.
Stayed 1 night in Jan 2022
Response from reception desk on 15 Jan 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

JB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from La réception. on 4 Dec 2021
Bonjour, Nous vous remercions d'avoir laissé une note suite à votre séjour, et c'est avec plaisir que nous constatons votre satisfaction globale! Espérant vous accueillir de nouveau très prochainement pour faire encore mieux! Cordialement,

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quiet clean and comfortable hotel. Staff were all welcoming and friendly 😊
Stayed 1 night in Nov 2021
Response from Reception desk. on 4 Dec 2021
Good morning, Thank you very much to have taken the time to post a feedback, We are very happy to see that you had a great time with us, We are looking forward to welcome you back very soon, Best regards

8/10 Good

RACHEL

Liked: Cleanliness, staff & service, room comfort
Needs updating
Conveniently close to motorway but rooms could do with an update. Comfortable and quiet. Good restaurant.
Stayed 1 night in Nov 2021
Response from Reception desk. on 4 Dec 2021
Good afternoon, Thank you to have taken the time to post a feedback, We will be happy to share it with our staff with, Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great soak in the bath
Loved the bath, lots of hot water.
Stayed 1 night in Oct 2021
Response from Hôtel Campanile Biarritz on 22 Oct 2021
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Lindi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hôtel Campanile Biarritz on 22 Oct 2021
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from La Réception on 25 Aug 2022
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly, and pet-friendly place! 100% reco.
Great place. Really friendly, helpful staff.. I stay here often, when travelling through the area.
Stayed 1 night in Dec 2020
Response from Hotel Campanile Biarritz on 25 Dec 2020
Dear Client, We are delighted that all your stays always go the way you want and are always delighted to welcome you. We look forward to welcoming you again during your next stay. Regards,

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet-friendly place for an overnight stopover.Very helpful, friendly staff.. and a great chef! I stay here a lot, and will continue to do so.
Stayed 1 night in Nov 2020
Response from Hôtel Campanile Biarritz on 9 Nov 2020
Dear Client, We thank you for your comment and look forward to welcoming you every time. Hope to see you again soon. Regards,

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good, covid clean, good value for Biarritz, like an American motel. Near the airport so some aircraft noise.
Stayed 1 night in Sep 2020
Response from Hotel Campanile Biarritz on 18 Oct 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2020
Response from Campanile Biarritz on 19 Sept 2020
Madame, Monsieur, Nous vous remercions pour votre commentaire et sommes ravis que vous ayez apprécié votre séjour. Veuillez agréer, Madame, Monsieur, nos salutions distingués. La réception

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet friendly place.. stay here often.
Great pet friendly place.. stay here often.
Stayed 1 night in Jul 2020
Response from Hotel Campanile Biarritz on 24 Jul 2020
Dear, We thank you for the feedback you have left on our hotel. We are delighted that you enjoyed your stay and look forward to welcoming you back very soon. Please accept, Madam, Sir, our best regards.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet-friendly hotel!
Great pet-friendly hotel, particularly the staff, who go out of their way to help and be friendly. I stay there often and will continue to do so.
Stayed 1 night in Mar 2020
Response from Hotel Campanile Biarritz on 27 Mar 2020
Dear Denise, Thank you for your feedback. Hope to see you soon again. Best regards

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Hotel Campanile Biarritz on 15 Mar 2020
Cher client, Nous vous remercions pour votre commentaire et espérons vous accueillir à nouveau. Bien cordialement,

10/10 Excellent

Timothy

Business traveller
Liked: Staff & service
Disliked: Room comfort
Ok
Arrived late at night, staff very helpful, no booking found, hotels.com sorted out immediately- (great service from them) No towels in room though & bedding didn’t smell fresh
Stayed 1 night in Oct 2019
Response from Hotel Campanile Biarritz on 23 Nov 2019
Dear customer, we thank you for your comment and hope to welcome you again soon. Kind regards, Hotel Campanile Biarritz

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location met our needs clean and staff friendly
Stayed 1 night in Sep 2019
Response from Hotel Campanile Biarritz on 23 Nov 2019
Dear customer, we thank you for your comment and hope to welcome you again soon. Kind regards, Hotel Campanile Biarritz

6/10 Okay

Barry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Hotel Campanile Biarritz on 24 Nov 2019
Cher client, nous vous remercions pour votre commentaire et espérons vous accueillir à nouveau prochainement. Bien cordialement, Hotel Campanile Biarritz

4/10 Poor

Teresa, Tilsa, ok

Travelled with partner
Disliked: Amenities, property conditions & facilities
Way over priced. No airport pick up and restaurant was terrible!
Stayed 1 night in Sep 2019

6/10 Okay

Kathryn

Disliked: Cleanliness, property conditions & facilities
Overnight stay on way to Spain. Room ok but generally looked unkempt, stairs etc dirty. Noisy when planes left airport very close by. Food ok
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff, excellent food, great price. It was easy to walk to from the train station. Slept well and easy exit in the morning.
Stayed 1 night in Sep 2019

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed @ this hotel many times, room pretty good Restaurant sadly not so good
Stayed 1 night in Aug 2019

6/10 Okay

Ron

Ok for a night or two
An average and basic roadside budget hotel. Staff just did their job - nothing extraordinary. Tax to be paid separately (as usual in Europe). Limited resources in room - ok for a night or two. Out of the city area, but close to airport (if required). Car is a must or use public transport. Non-secure parking provided.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Julian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building is tired and needs repainting. The central shower head was blocked and just coming out of the centre of the head.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable stay, the room was spacious and had everything we needed even a kettle. T restaurant served good food t reasonable prices. It was on a main bus route into the city centre were you could find busses to other locations all for 2 Euro per day. We would stay again.
Stayed 2 nights in Apr 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Good honest clean place with a good restaurant
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Outside is extremly tired. doors are nosy to shut.The rooms there selfs were clean.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Having used the Campanile at Biarritz for at least 25 years, I was a bit surprised to have a rate of €52 quoted (as a regular customer) only to be charged €57 on arrival including, "€10 local taxes." Stupidly I declined a receipt. I will pay Expedia next time but I had a dodgy wifi signal at the hotel the previous night.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous night staying there. After a very long day's drive from Dieppe in the torrential rain we arrived extremely tired and stressed out. However such kind a friendly service on at check in followed by a warm shower and a short nap to recover we adjourned to the hotel restaurant and had an absolutely sumptions dinner and retired to bed. Next morning we were up and at breakfast at 05:30 which was very nice and beautifully presented and on our way to continue our travels by 06:00 am... Overall a wonderful, friendly, relaxed and prompt service... Thank you. This is my fourth visit to the same hotel over a number of years and it is always the same. Worth returning to!
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

I emailed ahead before arriving and asked if there was a room with a double bed available but had no reply. The room was for two people but you only provide one teabag and charge for more, very tight. Lastly the lamp in the bedroom was faulty and most likely dangerous with loose electrical connections. Overall, very average
Stayed 1 night in Dec 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, great room good food great value and would definitely recommend, thank you for making an overnight stop over pleasant and stress free
Stayed 1 night in Dec 2018

6/10 Okay

Steve

Liked: Cleanliness, room comfort
Disliked: Staff & service
Return from Sp
OK but service v. unfriendly. We also paid the local tax in cash and were asked to pay again as it had not been recorded. Motto is "get a receipt" I refused to pay twice and didn't do so. There is a Hotel B&B just up the road which used on the way down, slightly more expensive but service so much better. Won't use that Camponile again. V. Noisy at end of runway as is the B&B. Also noisy early morning lorries and buses 05:00. No getting away from the airport here.
Stayed 1 night in Oct 2018