Third visit in 20 years. Home from home.
Posted 29 Sep 2018
Very pleased to see that Antonia and Cisco are still there and as helpful as usual. Nothing too much trouble for them. Apartment refurbished and very comfortable and well equipped. Cleaning was supposed to be carried out every other day. Arrived Monday and no-one had been in to empty the rubbish or clean by the Thursday. We disposed of our food rubbish ourselves which we didn't mind doing, but as soon as we mentioned it to reception they rectified the situation. Very nice restaurant called The Sparrow just around the corner. Excellent service with an inexpensive 2 course menu and a glass of wine. Bus service from the end of the road to the Port and other destinations very useful, cheap and efficient. Taxi from the bus station to apartment 5 euros, Well worth it in the evening after your meal.
Comment from Hotel Management
30 Sep 2018 by JB, Hotel Management
Dear Guest; Thank you for taking the time to review your third visit after 20 years to Las Velas Apartments.
We trully appreciate our guests leaving feedback, as it is the only way we can improve our services. We are sorry to hear that not everything ran smoothly for you during your stay and hope you will accept our sincerest apologies for any disappointment that was caused.
I am thrilled you enjoyed the usual high level of personalised service my colleagues Antonia and Cisco,take such pride in delivering to our guests,and I will have pleasure in sharing your feedback with them.
We all look forward to welcoming you back to Las Velas Apartments on your next visit.