Ratings based on 30 verified reviews

4.2 out of 5
88% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 30 Jul 2019
Fab position 5 minutes walk to beach. fab staff, two pools so the second smaller one is always nice and quiet
Comment from Hotel Management
20 Aug 2019 by José Manuel, Hotel Management
Thank you ever so much for sharing such lovely words about your recent stay at the CABOT Las Velas. We hope to see you next summer. Best regards José Manuel (manager at CABOT Las Velas.
5 out of 5
by a verified traveller

Posted 28 Oct 2018
Clean, spacious and great location. Nice pools too and very friendly staff
Comment from Hotel Management
31 Oct 2018 by J.B., Hotel Management
Dear Guest; My sincere Thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself,we are looked after. We look forward to welcoming back again very soon. Kindest Regards.
4 out of 5
Recommended
for Everyone
by a verified traveller from Tunbridge Wells Kent UK

Third visit in 20 years. Home from home.

Posted 29 Sep 2018
Pros: Small and friendly, quiet and complex not too large.
Cons: Housekeeping. Food waste in bin not emptied for 4 days. Not typical and we were just unlucky. Immediately rectified.
Location: Bus from end of road to the port, Pollensa town and other destinations. Nice restaurants and short walk to beach. Relaxing quiet pools at end of day
Very pleased to see that Antonia and Cisco are still there and as helpful as usual. Nothing too much trouble for them. Apartment refurbished and very comfortable and well equipped. Cleaning was supposed to be carried out every other day. Arrived Monday and no-one had been in to empty the rubbish or clean by the Thursday. We disposed of our food rubbish ourselves which we didn't mind doing, but as soon as we mentioned it to reception they rectified the situation. Very nice restaurant called The Sparrow just around the corner. Excellent service with an inexpensive 2 course menu and a glass of wine. Bus service from the end of the road to the Port and other destinations very useful, cheap and efficient. Taxi from the bus station to apartment 5 euros, Well worth it in the evening after your meal.
Comment from Hotel Management
30 Sep 2018 by JB, Hotel Management
Dear Guest; Thank you for taking the time to review your third visit after 20 years to Las Velas Apartments. We trully appreciate our guests leaving feedback, as it is the only way we can improve our services. We are sorry to hear that not everything ran smoothly for you during your stay and hope you will accept our sincerest apologies for any disappointment that was caused. I am thrilled you enjoyed the usual high level of personalised service my colleagues Antonia and Cisco,take such pride in delivering to our guests,and I will have pleasure in sharing your feedback with them. We all look forward to welcoming you back to Las Velas Apartments on your next visit. Kindest Regards J.Barceló Cabot-Hotels Director
3 out of 5
by a verified traveller

A bit dated.

Posted 9 Jun 2018 on Hotels
Ideal for families, the accommodation is a little dated and basic particularly bathroom and kitchen facilities. Annoyingly basics such as washing up liquid, scoured or cloths are not provided. There was no mirror in large bedroom but 3 in the small one! Reception staff were all lovely. Ample parking.
Comment from Hotel Management
29 Jun 2018 by w, Hotel Management
Dear Guest; Thank you for spending your time to comment on your recent stay.
4 out of 5
Recommended
for Everyone
by a verified traveller from UK

Clean, comfortable and pretty grounds

Posted 18 Sep 2017 on Ebookers
Pros: Lovely grounds, helpful staff, roomy accommodation
Cons: A bin in the living area - only a kitchen one and a tiny one in the bathroom Door hooks More kitchen worktops + better knife
Location: On main road leading into town but very easily accessible. Several routes in to town either on main road or by seafront
Stayed here about 3 years ago for a long weekend and returned for a week. Booked a 2 bed apartment and on arrival found we had been upgraded to one with a roof terrace which was an unexpected bonus! Apartment is spacious and they have been updated since our first visit. TV in lounge area and main bedroom, not that we switched them on. Kitchen is roomy but very limited workspace. Bathroom is small and shower in an odd place in a narrow bath but plenty of hot water and power. Beds are single with unit between them - could do with some hooks to hang coats/jumpers behind doors though I appreciate this would be seasonal we had a few days rain in September! Maid service is on a Tuesday Thursday and Saturday; didn't quite understand why it needed three of them to change the towels make the beds and empty the bins. The roof terrace had a bbq which was great - however there is a communal one and a washing machine free to use which I hadn't picked up on the website. Lovely grounds, plenty of room in the quieter pool at the back of the reception block, though both lose the sun early afternoon. Sunbeds are great. The main road outside is quite noisy but we got used to it. Location wise it is perfect to access local supermarkets and beach, 10 mins more to main centre. We would certainly go back.
5 out of 5
Recommended
for Everyone
by a verified traveller from london

Spacious, clean and comfortable apartments

Posted 12 Sep 2017
Las Velas apartments are set in very well kept gardens with a pool a short walk from tbe beach. The apartment was perfectly clean, spacious and pleasantly appointed with a decent bathroom. Staff were friendly and helpful
Comment from Hotel Management
16 Sep 2017 by ., Hotel Management
Dear Guest Many thanks for your feedback. We really appreciate it and we will translate it to all staff. Regards. Cabot Hotels.
4 out of 5
Recommended
for Everyone
by a verified traveller from North East

Great Apartments

Posted 4 Sep 2017
This is our first time in this resort. The check in was nice and easy. Was allocated a lovely 2 bed apartment over looking the kids pool. Very clean and had everything we needed. The apartment was a great size and was cleaned nearly every day! The apartments are in a quiet location but they are about 15 minutes from beach etc and so we did a huge amount of walking! There were plenty of sun loungers and we never had to worry about getting up early to get one - several times we had the whole pool to ourselves! Overall we loved these apartments and would definitely recommend!
Comment from Hotel Management
8 Aug 2018 by J.B., Hotel Management
Dear Guest; We are very pleased to read that you had such a pleasant time in our hospitality and want to thank you for sharing with us our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them.. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course,take note of your valuable feedback. Again we thank you for this wonderfully positive review and look forward to seeing you again soon. Best Regards. J. Barceló. Cabot Hotels. Director
4 out of 5
Recommended
for Everyone
by a verified traveller

Recent stay at Velas Appartments.

Posted 29 Jun 2017
Pros: Convenient pool and facilities and near beach and local restaurants.
Cons: Beds could be a little more comfortable?
Very pleasant stay - nothing too much trouble. Helpful reception team.
Comment from Hotel Management
1 Jul 2017 by ., Hotel Management
Dear Guest Many thanks for your feedback, it will help us to keep improving. Regards. Cabot Hotels.
4 out of 5
Recommended
for Everyone
by a verified traveller from South Wales

Comfortable apartments close to beach

Posted 13 Sep 2016
Pros: Laid back atmosphere.
Cons: Beds were quite hard.
We enjoyed our stay at Las Velas. The apartment was a little dated but adequate for our needs. As five adults, we did not feel on top of each other. The pool was outside the door and was often empty, so we were able to enjoy it as a family. The beach was within 10 minutes' walk and we really loved the water, with little fish swimming around you. It was a little walk to the harbour but, once there, there was a large choice of restaurants. It was a very enjoyable week.
4 out of 5
Recommended
for Everyone
by a verified traveller from Huddersfield

Clean, spacious apartment with great roof terrace

Posted 12 Jul 2016
Pros: Cleanliness. Value for money
Location: It was closer to the beach than we expected - about 10 minutes walk, and the beach is gorgeous - white sand and lovely views. Bit longer to get to the
We've just returned from Les Valas having had a lovely holiday in Port de Pollenca. The apartment was kept really clean and all the staff on the desk were incredibly helpful and friendly. The pool was clean and there were comfortable sunbeds. We had a fantastic roof terrace which we weren't expecting which had a BBQ on it.