Ratings based on 1,018 verified reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 24-Aug-2019
5 out of 5
by a verified traveller

Posted 23-Aug-2019
The surrey hotel is a very nice place to stay. Great location
Comment from Hotel Management
23-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Thank you for choosing The Surrey. We are pleased to read that you enjoyed your stay as well as our Upper East Side location, and we look forward to hosting your next visit to New York City. Warm regards, The Surrey
5 out of 5
by a verified traveller

Posted 20-Aug-2019
Comment from Hotel Management
21-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Thank you for your kind review. We are pleased to learn that you enjoyed your stay, and we look forward to hosting you again soon. Warm regards, The Surrey
5 out of 5
by a verified traveller

Posted 20-Aug-2019
Great location, staff is exceptional and rooms are fantastic
Comment from Hotel Management
20-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Dear JP, Thank you for your kind review. It was a pleasure to have you with us, and we invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey
5 out of 5
by a verified traveller

Posted 19-Aug-2019
It was great, luxurious. Perfect location near Park Ave. They did not have an ATM machine, thus my one lower point.
Comment from Hotel Management
20-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Thank you for your kind review. We are glad to learn that you enjoyed your Upper East Side getaway, and we appreciate your feedback. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey
2 out of 5
by a verified traveller

Posted 12-Aug-2019
Comment from Hotel Management
13-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Thank you for your review, and please allow us to extend our sincere apologies for any shortcomings of your stay. We hope to have another chance to earn back your trust with an experience more authentic to The Surrey, and we invite you to visit us again on your next trip to New York City. Warm regards, The Surrey
3 out of 5
by a verified traveller

Posted 12-Aug-2019
Comment from Hotel Management
13-Aug-2019 by hotel_mgmt_team_365, Hotel Management
It was a pleasure to have you with us, and we thank you for your review. We are glad that you found your stay to be satisfactory, and we look forward to providing you with an even more flawless experience the next time you settle in with us. Warm regards, The Surrey
5 out of 5
by a verified traveller from Vienna, Austria

Posted 11-Aug-2019
The only thing I didn't like was the quality of the free wifi, they clearly wanted people to pay for an upgrade. Breakfast was ok, not quite as splendid as you might expect from a Michelin-star restaurant. Aside from that no complaints at all. One time we had a very awkward situation caused by one of our kids, and the manager on duty resolved it in the most lovely and helpful way. Her action was enough to rate the hotel as excellent.
Comment from Hotel Management
12-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Dear Peter, Thank you for your review. We appreciate your feedback, and we are delighted to read that our manager was able to assist you and ensure your satisfaction. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey
5 out of 5
by a verified traveller from SEATTLE

Posted 09-Aug-2019
The hotel Is very close to great shopping and Central Park. What else can you ask for😉
Comment from Hotel Management
09-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Thank you for choosing The Surrey. It is wonderful to read that you enjoyed your Upper East Side getaway, and we look forward to hosting your next visit to New York City. Warm regards, The Surrey
4 out of 5
by a verified traveller from Chicago

Posted 07-Aug-2019
Pros: small boutique hotel in a quiet location 1/2 block from the park surrounded by multi million dollar townhouses. A nice respite from crowded touristy areas. The staff go above and beyond to ensure all your needs are met. Lovely rooftop bar. Cons: we had a standard room with 2 beds and although it was elegantly appointed (marble bath, TV armoire) it was very small. There were no blackout curtains, the carpet felt extremely dirty, and the AC was not efficient and took a long time to cool. Overall we really enjoyed our stay, but for the price I expect to be able to control the room temp and block the sun light.
Comment from Hotel Management
08-Aug-2019 by hotel_mgmt_team_365, Hotel Management
Dear JP, Thank you for choosing The Surrey, it was a pleasure to have you with us. We are glad that you enjoyed your stay, and please rest assured that we will address the noted items in your room. We offer a variety of accommodations, and we are certain that we can provide you with one better suited for your needs on your next visit to New York City. We look forward to hosting you again soon. Warm regards, The Surrey