Generally, a good hotel. However, the air conditioning in the room was a disappointment - it was either too cold (16.5*C) or too hot (26.5*C) with no means to adjust the room temperature (no temperature control, only temperature reading) other than by complaining to the front desk.
The staff was wonderful. There was an issue with my sheet when I checked in, but they resolved it quickly and professionally. Everyone was welcoming and friendly from the front staff to the host in the restaurant. We loved it. We stayed at this hotel about 9 years ago and would recommend it to anyone traveling to that city.
The hotel's location to old Quebec City was the best experience of this hotel. We consistently had to ask for more towels since we had 4 to a room, requests were not met so multiple requests for each request had to be made repeatedly. The room was also very small and the pool was unsantitary. The pool was filthy. Far too many people at the hotel for such a small pool.
This "Auberge" was a former house which was obviously expanded to become a hotel. What struck us, although it was not planned in advance, was that it was a rock throw away from our former flat (1971-72) in Quebec City. We were welcomed by a nice woman who tended to speak very fast but was pleasant. As my wife and I both speak French fluently it was not an issue. The room was very clean and quite sober as the trend nowadays has it. The bed was excellent and the room was comfortable.
The hotel is located on the second floor of the hotel. There is no elevator but Jo, the owner, was happy to carry my very heavy suitcase up the stairs.
The building is old and charming.
The breakfast room is bright and cheerful and the full breakfasts were delicious. William, the weekend manager, was very accommodating when my sister was ill and missed breakfast.
Very nice staff!
Traveller from Western Massachusetts
To make the most of your stay in Québec, book a room at the Chateau des Tourelles. This bed & breakfast in Quebec City …More
Upper Town, located mostly within the walls of Old Quebec, occupies the crest of Cap Diamant and overlooks the Saint Lawrence River. Most buildings are at least 100 years old and made of granite in similar styles. Great Lakes freighters and ferries can be seen from Terrasse Dufferin, a pedestrian promenade. Other Upper Town attractions include Château Frontenac and Place d'Armes.
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