Ratings based on 1,504 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Lafayette, CA

Posted 25-Jul-2017
The hotel is so convenient to the parks! It's starting to show it's age a little bit but the rooms were comfortable and clean! There are two restaurants and I didn't want to eat at the formal restaurant and too long wait at the other one (after the park closed), so we ended up going to the 3rd option and that was Ok. However, it was so busy there was a long wait for a small order... The pool was nice and food/drinks we had there were great. The only downside is the music/activities were loud. Overall I would stay there again for its proximity to Universal which was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sao Paulo, Brazil

Great hotel in Universal

Posted 15-Jul-2017
Love the pool and facilities. Universal Express Unilimited is a must in the summer.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cape Town

Nice hotel very convenient for Universal.

Posted 14-Jul-2017
Nice hotel near the parks and very comfortable, drinks are over priced. Also I think it's very petty that charge for parking, even though your staying at the hotel, $28 per night+ Tax. 5 days parking will cost you over $150 that is a Rip Off. Even Disney don't charge for parking. They know you don't have a choice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Northern Ireland

Very convenient for parks

Posted 08-Jul-2017
Stayed for 1 night and got family fast passes for check in and check out days. Great value for money
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2017
Nice place her clean pool is great. Skip lines excellent
5 out of 5
Recommended
for Everyone
by A verified traveller from WALES

Great hotel, a little small to share room of 4,

Posted 05-Jun-2017
Great hotel a little small to share a room of 4 but would look at booking family suite or 2 rooms on next stay, express passes are fab and restort staff great.
2 out of 5
by A verified traveller from M

Hotel rooms not clean and outdated

Posted 19-May-2017
My hotel room was not very clean, it was very outdated. the lobby wasn't very clean tables and chairs were dirty. The beds were very uncomfortable and some of the sheets had stains on them. the staff was very nice that's the only good thing about my stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Close to Universal

Posted 14-May-2017
Pros: Really liked the live music performance by the pool. Very luxurious and large bathroom.
Cons: Adults only hot tub, or more hot tubs. Hot tub was too crowded with kids who splashed around and interfered with relaxation.
Location: 5 minute walk to City Walk and Universal Park and Islands of Adventure
Nice vibe and loved all the music memorabilia. Rooms were comfortable and front desk staff were terrifically helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place and location!

Posted 14-May-2017
Pros: The comfort and decor were great.
Cons: Can't think of anything..
Location: See above. Great location to the parks.
Hard Rock Hotel was a great choice for those wanting to experience Universal Studios and the Island of Adventure. There was a convenient, pleasant boat ride from the hotel just 10 minutes to the gate. You are able to enter the parks an hour earlier and had included the "Express Pass" to get on the rides much quicker.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

From start to finish the service was faultless.

Posted 06-May-2017
The staff were friendly and helpful. The service was outstanding and the room was excellent. Everything I wanted from my stay. Faultless from start to finish.