Ratings based on 5,137 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Excellent location. Very elegant appearance.

Posted 10-Oct-2017
Pros: Security, location, amenities - taxis, rides always available. Room service excellent.
Cons: Believe it or not, the doors could be tightened to prevent rattling when hall doors are slammed by patrons.
Location: Center of San Francisco - you can go anywhere from here.
Hotel is very well staffed. There's always someone available for any questions. Full Service hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Posted 10-Oct-2017
Great hotel right across Union Square in the heart of San Francisco. Enjoyed our stay immensely
4 out of 5
Recommended
for Couples
by A verified traveller from Los Angeles

The St. Francis on Union Square

Posted 04-Oct-2017
Pros: Room service was efficient and affordable.
Cons: I wish the hotel had in-room movies.
Location: Central location, perfect for business travelers.
This is a famous old luxury hotel, but it is better for the business traveler. Room Service is relatively fast, the hotel is centrally located and the staff are very responsive.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Oct-2017
Nice Hotel, great location, but rooms are dated and dark and walls are paper thin.
3 out of 5
by A verified traveller

Love the location, but can hear everything.

Posted 03-Oct-2017
Got there 30 early and since our room was not ready we paid $20 to upgrade the room with a view of union square and supposedly more space. Not sure what my original room size would of been but this one was not that spacious. I love the original design of the hotel, glad they are still original but the downside about this is that you can hear the rooms next to you. You can also hear the hallways so hot woken up by the staff outside, a crying baby and the event at Union Square. I guess it's the price you pay. The best part was the bed, it was super comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bolton

Perfect location, Great Accommodation

Posted 02-Oct-2017
Amazing location - lots to walk to. Shopping ,Cable car and Hop n Go buses across the street. Lots of restaurants nearby.15 minutes to Fisherman's Wharf. Hotel room was so cozy and great bedding in THE TOWER section which is new. Empty fridge so you can purchase snacks and water from Walgreen's or Trader's Joe. Cant wait to go back and The Westin St Francis will again be our choice of stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Downtown sf

Posted 01-Oct-2017
Overall enjoyed the stay. Close to everything downtown
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Oct-2017
Short and sweet, great location. The room was spacious and clean, comfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location Beautiful hotel with wonderful hi

Posted 30-Sep-2017
Pros: Location
Cons: Carpets showing wear and tear.
Staff very helpful and friendly. Liked the location. Hotel history very interesting
5 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire england

Tour of California

Posted 29-Sep-2017
Great hotel , best hotel in Sanfrancisco great history great staff , we were on the 22floor and used to wake up to fantastic views, the only slightly down side is it is full of people on business so expect lots of loud important (not)people talking on there phones and you won't be able to get in the bar for all the name tags hanging around people's necks