Ratings based on 1,986 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 04-Sep-2018
Comment from Hotel Management
05-Sep-2018 by General Manager , Hotel Management
Dear Guest, thank you for taking the time to post a nice rating of the San Francisco Marriott Union Square. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller from Los Angeles

Posted 04-Sep-2018
Great location near union square. BART was a couple of blocks down and so was the Powell and Market cable car.
Comment from Hotel Management
08-Sep-2018 by General Manager, Hotel Management
Dear Cynthia, thank you for choosing the San Francisco Marriott Union Square. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller

Posted 04-Sep-2018
Comment from Hotel Management
04-Sep-2018 by General Manager , Hotel Management
Dear Guest, thank you for your terrific rating of San Francisco Marriott Union Square. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Oscar Rodriguez, General Manager
4 out of 5
by a verified traveller from California

Posted 04-Sep-2018
My experience at this hotel was good. It could of been better considering that I lost my wallet and the staff didn’t do as much to help me except for one of the concierge who was really sweet & helpful.
Comment from Hotel Management
13-Sep-2018 by General Manager, Hotel Management
Dear Guest, thank you for staying at San Francisco Marriott Union Square. We are glad you were overall pleased with your stay. However, I am sorry for the issues you had and regret not being able to resolve it to your satisfaction. We hope you will give us another chance to prove ourselves to you on a future visit. Oscar Rodriguez, General Manager
3 out of 5
by a verified traveller from Northern California

Posted 04-Sep-2018
Newly renovated rooms (2017). However, seems like mattresses were not replaced.
Comment from Hotel Management
04-Sep-2018 by General Manager , Hotel Management
Dear Guest, thank you for reviewing our hotel. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our mattresses. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will stay with us again on your next visit to San Francisco! Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller

Posted 04-Sep-2018
Everything was awesome good location close to everything
Comment from Hotel Management
07-Sep-2018 by General Manager, Hotel Management
Dear Guest, thank you for your fabulous review of the San Francisco Marriott Union Square. We are glad you liked our convenient location and had a great stay. Thanks for being our guest, and we look forward to your next visit. Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller

Posted 29-Aug-2018
Comment from Hotel Management
30-Aug-2018 by General Manager, Hotel Management
Dear Guest, we are delighted you had a great stay at the San Francisco Marriott Union Square and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Oscar Rodriguez, General Manager
4 out of 5
by a verified traveller from Gardena, California

Posted 27-Aug-2018
Great location, two blocks from Dragon Gate/China town
Comment from Hotel Management
31-Aug-2018 by General Manager, Hotel Management
Dear Guest, we are glad your stay at the San Francisco Marriott Union Square was pleasant. Thank you for mentioning that our fantastic location just steps from Union Square with unbeatable access to premier dining, shopping, and entertainment. We hope you will make us your home whenever your travels bring you back this way. Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller from phoenix

Posted 27-Aug-2018
Everything was perfect! Great central location for sight seeing.
Comment from Hotel Management
29-Aug-2018 by General Manager, Hotel Management
Dear Charlie, we are delighted your stay at the San Francisco Marriott Union Square was perfect in every way! Thank you for mentioning that our fantastic location just steps from Union Square with unbeatable access to premier dining, shopping, and entertainment. It was our pleasure hosting you on your visit to the City By The Bay, and we hope you will make us your home whenever your travels bring you back this way. Oscar Rodriguez, General Manager
5 out of 5
by a verified traveller

Posted 27-Aug-2018
Comment from Hotel Management
28-Aug-2018 by General Manager, Hotel Management
Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at the San Francisco Marriott Union Square. Oscar Rodriguez, General Manager