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Reviews of Royal Residence Hotel Apartments

3.5 out of 5
Royal Residence Hotel Apartments
King Faisal Street, Umm al Quwain

Reviews

6.4
Rating 10 - Excellent. 7 out of 83 reviews" "
Rating 8 - Good. 35 out of 83 reviews" "
Rating 6 - Okay. 16 out of 83 reviews" "
Rating 4 - Poor. 14 out of 83 reviews" "
Rating 2 - Terrible. 11 out of 83 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuine smiles all over the place
Stayed 1 night in Oct 2022

8/10 Good

Alyanna Levy

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly Place
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Ankita

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Sandeep

Liked: Room comfort
Disliked: Staff & service
Very average,
Service was not up to the mark, the breakfast buffet was pathetic with cockroaches making an appearance. The pool was good. Rooms were large.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
no wake up me for go to airport,...i have send is important,im wake up lukcy,send at staff you loose wakeup me,and is smile!!!!
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

8/10 Good

Basant

Liked: Cleanliness, staff & service, room comfort
Response from Maroun Diab on 25 Feb 2018
Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No Beach No Vigilant Life Guard No Alcohol Bad Bad
I was very disappointed that the name of the property is resort and they do not have beach, very misleading and frustrating, I did not like the narrow alley between the units, I was disturbed and I had to wake up from a deep sleep just to let another guest pass with his car, very disturbing and tiring, rooms are very ordinary, food quality is very low, they don't serve alcohol through it's legal in this Emirate, the pool life guard he was on his mobile all the time so if someone drawn he will never notice, the room service staff are rude, they are always tough to collect the payment, why don't the reception ask for extra deposit and charge the food bill to the room, overall it was a horrible experience and I will never repeat it.
Stayed 1 night in Sep 2017
Response from Maroun on 3 Dec 2017
We are very sorry you did not like our property, we will do our best to improve and to address all the points you mentioned. Sorry again and have a good day. Maroun Diab Hotel Manager

8/10 Good

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Maroun on 10 Dec 2017
Thanks for staying with us!

8/10 Good

jzel, dubai

Liked: Cleanliness, room comfort
Great place
It was great. Nice place. Villa needs more maintenace and more decoration inside to make it more enjoyable.
Stayed 1 night in Jun 2017
Response from Maroun Diab on 29 Jun 2017
thanks for staying for us and for your feedback!

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party time at RR
The pool tiles need to the maintained as two of our friends got cuts on their feet.
Stayed 1 night in May 2017
Response from Maroun on 29 Jun 2017
Thanks for staying with us and for your feedback. We will address this problem immediately.

8/10 Good

GlennDamon

Liked: Staff & service

8/10 Good

JM

Liked: Staff & service, property conditions & facilities, room comfort
Wifi connections very poor
We are happy, only complaint about the most important thing wifi connection, before it was fast and good, now it is limited users only.. and very poor connection.. we are not able to connect, please review this as we are regular royal guest, wifi to be unlimited connection.. hotel rooms are very good..

4/10 Poor

rabih

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean rooms Basic equipment Wifi works only during the day when no-one is in the hotel Impossible to get it at night....

4/10 Poor

Jamal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
try to get better than this place!!
it was not good and people works in reception not friendly.

6/10 Okay

Malik Ahwad

Liked: Staff & service
Nil

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

Bohyeon, Abu Dhabi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel service
Staying in this resort was terrible experience I had before. Resort staff was unfriendly and ignored my request to give us towels because there were nothing in the bathroom. I called several times but no response happened. I strongly recommand people don't use this resort to be honest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a group of friends.
Had a weekend stay here with a group of friends. The reception staff dont look really interested.The guy looked at me like i murdered someone when i asked for an extra wifi password slip. The rest of the staff are the friendliest.

8/10 Good

Allan

Liked: Property conditions & facilities, room comfort
Comfort and family relaxing stay
The stay at d resort was good... but toI let's were not clean and the wifi was not working properly. It used 2 work properly only in d bedroom and not living room. Cable TV was just local channels (mainly arabic)
Response from Maroun on 17 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Clarita, dubai

Disliked: Cleanliness
weekend getaway
we had good time at the pool area under the palm trees. basketball court is a plus for my male friends

8/10 Good

Glenn

Liked: Cleanliness, room comfort

6/10 Okay

Christopher

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Waqar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jaison

Disliked: Staff & service

2/10 Terrible

Konul

Disliked: Cleanliness, staff & service, room comfort
Not recommended
I would not recommend this hotel to my worst enemy. I don't recommend it at all. Wifi is absolute rubbish, does not work at all. Room service was lousy, curtains are not blackout, there are no bathtubs. Do yourself a favor and pay extra for a better hotel.
Response from Maroun on 17 Jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Waqar

6/10 Okay

RaHuL, Dubai

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel for group
Its ws nice having seperate bbq space n 1 car parking space for 3 bhk villa, cleanliness is no upto the mark but cleaners any time you ask to come they will come. Villa ws very spacious shud b gud for group one for single family. Its kinda of townhouse hotel hving 2 big pools and 1 kid pool n 1 jacuzzi pool.
Response from Maroun on 29 May 2016
Thanks for staying with us and for your comments!

8/10 Good

Alan Kurien

Liked: Room comfort
Disliked: Staff & service

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Richelle

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Gaurav, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Royal Residence - Branch
Very comfortable. Would surely visit again. Very warm staff.. Best property of Umm Al Quwain..

6/10 Okay

Rhea

6/10 Okay

Vinodh

2/10 Terrible

Praskash, Uae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotwl
It was not so great had to check out in middle of the night

8/10 Good

SOHEIL, Ajman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for group fun
We had a nice family night-out in the spacious 3 bedroom villa with ample space for BBQ and fun

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
I was happy, very nice room , view and water pool

8/10 Good

Brenda, Zimbabwe

Liked: Staff & service
Affordable rates, good value for money
Great Hotel staff, very affordable rates, good value for money, but location a bit remote

2/10 Terrible

Irfan, Mumbai, India

Disliked: Staff & service, property conditions & facilities, room comfort
Not Worth Going
Pool water too cold, should be temperature controlled Only 1 Towel for Group of 5 No Proper place for BBQ Shisha also not worth

6/10 Okay

Sherin

Liked: Room comfort
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's good

10/10 Excellent

Faiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% very comfortable place for my family
It's nice ambiance and very peaceful environment during stay

6/10 Okay

Ratnaprasad

Liked: Cleanliness