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Reviews of Gobi's Kelso

3.5 out of 5
Gobi's Kelso
Bayangol 4th Khoroo, Jasrai Street, 27/1, Ulaanbaatar

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 62 reviews" "
Rating 8 - Good. 25 out of 62 reviews" "
Rating 6 - Okay. 8 out of 62 reviews" "
Rating 4 - Poor. 2 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel i have stay,nice, recommend for family holiday...
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Stayed here as it was close to train station. The efforts of the lady at reception was exceptional. Her English was brilliant but her help in organizing a driver to Black Market and to Train Station was very much appreciated. It must be her business as she cared so much that we had a good stay. Thank You.
Stayed 1 night in Jan 2020
Response from Soko on 11 Jan 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Your Sincerely, Tsolmon A

8/10 Good

J, Malacca, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within a 10 min walking distance of the train station & within a 5 min walking distance to the main Peace Avenue road.... I booked a standard room, which turned out to be a spacious 1 bedroom. It had a separate living room..... the room was well furnished & the bed was super comfy. The bathroom had one of those massage shower cubicles, but none of the water jets were functioning. Even the hot water was a little iffy, coming out either boiling hot or cold. The washbasin was inaccessible because the shower cubicle was too close to it & could only be used from the side. The bathroom was the spoiler in an otherwise pleasant experience. Sarah, from the main desk, deserves special mention, as she was very helpful in giving me suggestions of places to visit & helping me find a local SIM for my hotspot device. She also organized a great day trip out for me to the Chinggiz Khan Statue Complex......
Stayed 2 nights in Oct 2019
Response from Tsolmon on 13 Dec 2019
Thank you for taking the time to write a review. Many Thanks. Best Western Gobi's Kelso ,

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The location is very close to the railway station, but I could walk most anywhere in Ub within 3km. Free breakfast at the hotel's table service restaurant. Very helpful receptionist who spoke Chinese and English. The only surprise was that the water was in the shower was a little dirty. Maybe this condition is normal in Mongolia, but could easily be fixed with a water filtration shower head.
Stayed 3 nights in Nov 2019
Response from Tsolmon on 13 Dec 2019
Thank you for taking the time to write a review. Many Thanks. Best Western Gobi's Kelso Team.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Tsolmon on 28 Oct 2019
Thank you for taking your time for the review.

8/10 Good

Rick, Lake Havasu City AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property very good. Just a little out from everything for night life.
Stayed 6 nights in Sep 2019
Response from Tsolmon on 28 Oct 2019
Thank you for taking your time for the review.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in Ulaan Bator, very close to train station and easy to get there for early morning departures. Friendly and helpful staff. Rooms old but large and clean. Nice showers
Stayed 1 night in Sep 2019
Response from Tsolmon on 28 Oct 2019
Thank you for taking your time for the review.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Tsolmon on 25 Jul 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Our room was nice. The overall property needs updating.
Stayed 2 nights in Jul 2019

6/10 Okay

Rakhi

Liked: Cleanliness, staff & service
Dated hotel
The receptionist was friendly spoke English quite well, but apart from that our experience at the hotel was poor. The carpet was worn, the fridge didn't work (which our receptionist was aware of prior to us telling her), the water in the shower didn't get beyond lukewarm, and overall the hotel felt poorly maintained. We booked this hotel because we thought we'd be able to walk to the train station in the morning, but the infrastructure between the hotel and the train station wasn't good, so we ended up just taking a car. We probably wouldn't stay here again.
Stayed 1 night in Jul 2019

6/10 Okay

Traveler

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building and facilities need to be upgraded. The staff tried their best to make things work. They gave us a breakfast to.go.when we had a 4 am flight.
Stayed 1 night in Jun 2019
Response from Tsolmon on 4 Jul 2019
Thanks for staying with us. We appreciate your review.

10/10 Excellent

Cierra, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! The hotel has an easy to arrange airport pickup which makes it super simple even when you’re arriving very late at night. The cost is 15usd and 100% worth it. We were also given a free upgrade when we arrived likely due to the fact that it was off season. An amazing extra! Breakfast in the morning was great. Sausage, eggs, salad, tea, coffee, yogurt, fruit, and toast with a number of spreads. Each breakfast is made fresh for each guest which was wonderful. The woman at the check in desk also spoke perfect English and was very kind and friendly.
Stayed 1 night in Oct 2018

10/10 Excellent

Barry, Seoul/Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and amenities better than most. Staff MUCH better than most!
Stayed 4 nights in Sep 2018

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful English-speaking front desk staff. Hotel restaurant pricey. Lots of authentic Chinese restaurants one long block east on the road that leads north from train station. Good - reasonable fixed-price shopping at "Made in Mongolia" stores 100m east of train station - walking distance from hotel.
Stayed 1 night in Sep 2018

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brillant Hotel
This hotel is fantastic, the staff are amazing and couldn't do more for you. We had booked a trip to visit one of the national parks and because we were leaving before breakfast was served, the receptionist had ensured the chef (who cooked and amazing breakfast) had prepared us a take-away breakfast.
Stayed 1 night in Jul 2018
Response from Tsolmon on 15 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your kind attention
Very close to the train station but kind of far from downtown. The staff very helpful and nice and ckean place. Excellent breakfast. Will recommend it.
Stayed 1 night in Aug 2018
Response from Front Desk,Tsolmon on 15 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Staff, Not Perfect
I couldn’t have asked more from the staff, they did their absolute best to help me arrange plans and meet needs. The things I didn’t enjoy were out of their control. The hot water on top floors is having issues due to pump so it takes minimum 20 minutes to warm up, which is annoying but also incredibly wasteful. The location is a bit run down and not convenient to anything- except the train station, which is close by. The airport “shuttle” was a beat down generic van that smelled of smoke; I expect better from Best Western. Other than that, spacious rooms, clean, good housekeeping, etc. Ultimately recommend but know what you’re getting into, and remember that this is pretty good for Ulaanbaatar.
Stayed 3 nights in Jun 2018

10/10 Excellent

Kaka, Davao City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the BEST stays.
Staff were super accomodating; meals were sumptuous (although we only have breakfast); facilities were just what we needed; internet... fast. It exceeded my expectations.
Stayed 1 night in May 2018

10/10 Excellent

Bob, SF CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great large beautifully furnished room with ultra high tech shower. The best part was the incredible service from Gana at the front desk, who went way out of his way to accommodate us with our requirements. The epitome of excellent customer service!
Stayed 2 nights in May 2018
Response from Erdenebayar on 24 May 2018
Dear Bob, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Lani, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel experience!
The hotel itself deserves 10/10 score. It is very clean and serves generous breakfast. The wifi is very fast. The hotel staff are the best! They went the extra mile from the moment we were picked up at the airport until the time we were dropped off the train station. They helped us find a traditional costume rental shop, booked our taxis and spoke to the driver to take us where we wanted to go. I highly recommend this hotel for those who plan to visit Ulaanbaatar.
Stayed 1 night in May 2018
Response from Erdenebayar on 16 May 2018
Dear Lani, Thank you for taking your time to share your experience at our hotel. Wish you the best.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the deluxe room
Once again hotel staff were very friendly and helpful. We really enjoyed the deluxe room's space and large windows; as well as the shower and larger bathroom. I would definitely recommend this hotel.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
The young man working the front desk was very friendly and extremely helpful. He was quick to order us a cab or give helpful advice. He made us feel very welcome on our first trip to Ulan Bator.
Stayed 1 night in Jul 2017

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near the station
We loved our stay here. All of the staff are amazingly friendly and helpful. The hotel itself is smart and well appointed. The location is good for the rail station but expect to take taxis for any other trips into the city. There are a few restaurants nearby, but not that many. Breakfast is good with some interesting choices. We ate in the hotel one night and there was plenty of choice and big portions. Would stay again.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service, comfortable and not to expensive !!!
I recommend this place, it is not to expensive, breakfast is good and the service too.

8/10 Good

Kelly

Convenient hotel after arriving on a late flight, with an early morning pick up. Closest hotel we could find to the airport. The hotel is nothing fancy, but it has free breakfast (and the staff will pack it to go if youre leaving before breakfast hours). The water in the room ran yellow, so we had to leave it on for 10 minutes before it cleared.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean hotel near the train station
Very nice hotel with helpful staff. Front desk clerk spoke English which was very helpful for us. Good breakfast served with style in a very pleasant room. Restaurant in the hotel has fabulous vegetable pizza! Hotel is located within short walking distance of the train station, and about a 20-minute walk to the Central Square. Good choice if you want to be near the train station. The hotel has only 15 rooms, so you get personal service. The hotel is very clean an has all the usual comforts and amenities found in a good hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Front desk was extremely helpful and we got a free upgrade

8/10 Good

good people, c

Liked: Cleanliness, staff & service, room comfort
peoe nice
Got their early went out of way to help. Asked for cup of coffee got me full breakfast More than could eat

8/10 Good

kelly, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great stay
The staff was extremely helpful and kind. Everyone working at the hotel was terrific. They spoke excellent English. The room was good. Beds were consistent with Asia, a bit hard but nice bedding. A 20 minute drive from the airport. I would definitely return!

10/10 Excellent

Lou and Grace, kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UB stay
Overnighted in UB coming from Ulaangom on the way home. Very pleased the hotel and the staff. Arranged early moring car to airport and had small breakfast ready for us.

4/10 Poor

Thomas C R, California

Disliked: Staff & service, property conditions & facilities
Don't book this motel that charges 4 star price
The hotel was off the beaten track in the middle of no where with impaved rubble roads.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wonderful staff , Can request for earlier breakfast. Also can request for airport transfer as well with reasonable price ;) cheaper than taxi for sure .

8/10 Good

Jay, Mission, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Not well known by locals
Nice room with everything I needed. May have trouble with transportation finding the hotel. Grocery store close by with limited supplies.

8/10 Good

vittoria6

Liked: Staff & service, room comfort
Nice hotel with large rooms in UB
I liked that there were two mini markets in back of the hotel. It was low season when I stayed. I was impressed with the room size. I really liked the shower, bed comfort, friendly service, free wifi, and variety of tv channels.

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult address to find.
Taxi had great difficulty finding the hotel from the Expedia provided address. The telephone number for the hotel provided by Expedia is incorrect. The hotel has complained about this to Expedia in the past, with no results. The hotel manager was excellent.

8/10 Good

Newbie to UB, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean. Very good by Mongolian standards.
Aside from the surroundings, we enjoyed the Gobi Kelso. The room and bathroom were small, but sufficient, and very clean with all the amenities. Breakfast was individually prepared and consisted of toast, eggs, bacon, fruit, and lovely tiramisu. The front desk clerk was very kind and helpful, and his English was good, so we had no difficulty communicating. There are only 30 rooms, but the management is doing a good job for such a small hotel. If you are arriving by train and need to stay on the West side, the Gobi is probably the best choice in the area...a mere 5 or 10 minute walk to the station. That being said, it's not a dream location. Surrounded by decrepit Soviet-era apts on the West side of town, there is not much to do here, aside from watching TV or going to the neighboring karaoke bars. The sidewalks going to downtown are often just dirt, and we came back from a long walk to the pathetic State Dept. Store with bloodshot eyes and covered with dust. We later stayed on the East side of town at the Kempinski and found it to be surrounded by many seedy karaoke bars and tired-looking buildings as well. That leaves Central UB as the best place to stay, location wise, for a tourist.

8/10 Good

Todd, Laramie, WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to book, clean, and comfortable
I have stayed in two hotels in UB- The Springs and the Best Western Gobi's Kelso. I would consider both hotels to equivalent in terms of accommodation. Both have clean and comfortable rooms. The Best Western certainly gets the edge in terms of ease of booking. It can be easily booked online and the price is decent for what you get. If there is a downside to this hotel, it is location. It is a long walk (maybe 2 miles) from the city center. If you don't mind hopping in a cab, it's not a big deal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
The hotel opened in April but is in an area west of the railroad station that can be difficult to find so suggest asking for an airport pickup. The manager could not have been more helpful or pleasant.

8/10 Good

Dominick, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities
"A Hotel with great potential"
This Hotel recently opened, so it was not very well known by many of the Taxi Drivers, especially at the Airport. The Staff at the Hotel did not appear very experienced; however, most were very friendly, helpful, and accommodating. The Hotel Staff did not seem to have much information regarding "Official" tours, but they were willing to help plan "un-Official" type tours.

10/10 Excellent

John, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel Results in Superb Experience
I was the first guest of this hotel as it opened only 4 days before I arrived. Of course, the place was new. More important was the attitude of the manager and staff. They bent over backwards to accommodate me. Even did a custom tour which met my specific requirements. it was a pleasure to not only have a comfortable middle range hotel to stay but at the same time experience the hospitality of Mongolians.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Tsolmon on 28 Oct 2019
Thank you for taking your time for the review.

8/10 Good

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

長谷川, 東京

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
モーニングコールは忘れさられるし、シャワーの熱湯は10分ぐらい出ない、空港送迎タクシーもお願いしたのに、時間通り来ない、テレビもホテル従業員が部屋へ来てやっと繋がりました。ただしホテル従業員の愛想はどなたも抜群でした
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Passez votre chemin!!
Séjour assez catastrophique. Passé l’accueil très aimable du réceptionniste, les choses se gâtent rapidement. Nous découvrons des préservatifs usagés laissés au sol et à demi caché par le rideau! Néanmoins, le reste de la chambre (les draps et les services de toilette) est en apparence propre. Nous donnons du linge à laver à la blanchisserie mais ne récupérerons qu'une partie de notre linge, le reste ayant été perdu!!! et ce alors que nous sommes les seuls clients à avoir donné notre linge à laver!!! La réceptionniste, elle aussi très aimable, fait son possible pour retrouver notre linge mais il a disparu. Contacté par téléphone, le manager de l'hôtel, arrogant et peu compréhensif, prétend que notre linge serait dans notre chambre! Il ne se déplacera jamais à l'hôtel ni le soir même ni le lendemain matin. Nous repartirons sans notre linge perdu. L'hôtel est à proximité de la gare (700m) mais loin du centre de la ville (taxi obligatoire). Aucun commerce à proximité.
Stayed 1 night in Jul 2018

8/10 Good

young gon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Mash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切な接客だった。シャトルを頼んだら道中必需品を買うため寄り道をしてくれた。 部屋も広くて快適だった。
Stayed 1 night in Jul 2018
Response from Tsolmon on 17 Aug 2018
私たちと一緒に宿泊してくれてありがとう。 あなたのコメントに感謝します！

8/10 Good

TOSHIYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アットホーム的で良かった
気軽に話しかけてくれるスタッフで気を使わず宿泊できた。 但し、最終宿泊日の夜に左右の部屋で配管工事を夜通しされたのにはびっくりした。 疲れもあって睡眠は取れたがもう少し配慮が必要。
Stayed 4 nights in Jun 2018
Response from Tsolmon on 15 Aug 2018
私たちと一緒に宿泊してくれてありがとう。 あなたのコメントに感謝します！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value close to the train station
Overall a nice experience. The staff was extremely friendly and helped with several things. The room was big and offered everything needed. Especially TV channel selection was huge. Only minor issue was that the shower took a long time to get the water warm. The breakfast was cooked to order, which was a pleasant surprise. The surroundings were OK, city center accessible either by foot or a quick taxi ride. I would stay here again.
Response from Erdenebayar on 30 Apr 2018
Dear Guest, Thank you for taking time to review our hotel.

10/10 Excellent

Юрий

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Прекрасный прием, приличный завтрак, хороший чистый номер с собственными шампунями и кремами