There are enough reviews that tell you about the room, the pools, the views and the amenities. All I want to emphasize is the fact that I've never stayed at a hotel, even those renowned for their service and their staff, with such a sharp, well trained, and empowered staff. Their opinions were their own, and quite refined. They knew how to address my issues rather than follow a script. An example, when we wanted to take the complimentary shuttle into town to catch an appointment, and it was before the running times of the shuttle, and there were no drivers around, and no taxis to call in time, the front desk staff (planca?) jumped out and from in front of the desk, got a restaurant staffer to take his place, and drove us into town. Special thanks to joy who seems to be running the restaurant with all her expertise and knowledge, and to the manager yann for all his specialized support
Traveller from kuwait
In the tranquillity of Bali Island, exclusive villas await guests in a sumptous environment redefining the word luxury, the …More
The villas were everything we expected. One issue however is that the bathroom drains are not trapped properly and gas comes back in from sewer.
Also, our room had a lot of ants but you're in the jungle so it comes with it.
Overall a great place. Staff go above and beyond.
Splurged on a private villa which was perfect. Food was wonderful and was served in my villa. Staff was sweet and helpful and they truly cared if I was having a nice time. Location was excellent for exploring Ubud and walking to numerous yoga and spa facilities. I would return in a heartbeat.
We stayed at the Alaya for 3 nights. The staff are wonderful, very attentive, friendly, and professional!
The rooms are immaculate, big, and have everything you need. My only downside is that the pool is a little small for the size of the hotel althought they are expanding and you should be out exploring Ubub anyway :)
Ubud is the arts and cultural centre of the island. This charming mountain settlement is 25 km (1 hour’s drive) north of Denpasar and comprises 14 villages dotted with palaces, temples, museums, galleries, shops, arts and crafts, and excellent restaurants. Other than a few nightspots, village life is quiet and serene. Don’t miss the nightly traditional dance performances and nearby Monkey Forest Park.
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