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Reviews of Courtyard by Marriott Tyler

3 out of 5
Courtyard by Marriott Tyler
7424 S Broadway Ave, Tyler, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 241 out of 472 reviews" "
Rating 8 - Good. 118 out of 472 reviews" "
Rating 6 - Okay. 51 out of 472 reviews" "
Rating 4 - Poor. 35 out of 472 reviews" "
Rating 2 - Terrible. 27 out of 472 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Selena

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I woke up with bites everywhere
Stayed 1 night in Apr 2024

8/10 Good

Lacey

Travelled with partner
Liked: Staff & service, property conditions & facilities
A little noisy & there was a used rag in the bathroom on the shower. Other than that, no complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn Ashley, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Mar 2024

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and stinky
Stayed 1 night in Mar 2024

4/10 Poor

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The clerk was nice and very helpful. Unfortunately the room wasn’t so nice. Bathroom door wouldn’t close and there was actually a sock covering up the smoke detector.
Stayed 1 night in Mar 2024

10/10 Excellent

Shane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and friendly staff. Close to Food options and plenty of parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 5 nights in Mar 2024

4/10 Poor

Aima

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was stuffy and had a bad smell..called the ataff attention to this, was told the manager will call me back but that never happened. Very Sad indeed
Stayed 1 night in Mar 2024

10/10 Excellent

arol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect! Excellent checkin, nice, clean room. Wonderful breakfast! Thank you!
Stayed 1 night in Mar 2024

6/10 Okay

ItsMe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jacuzzi was out of service. No safe in room. No USB ports on lights or anywhere in room
Stayed 1 night in Mar 2024

2/10 Terrible

Stephen Bowie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Had kids running in the hallway all night couldn't sleep
Stayed 2 nights in Mar 2024

8/10 Good

Jaciel

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024

6/10 Okay

Shelby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and we didn’t have any issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

JOHN

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The building has multiple issues starting with the outside rooms shifting downward due to the foundation issues. Can see it in the hallway being higher than the rooms and the wallpaper pulling in corners showing significant drop in foundation. Could not turn on water in tub. Had to wait for maintenance to find the problem, go get part then fix it. This had to have been an ongoing issue and should have been fixed before the room was rented out. Could not reach the front desk from the room phone. The front desk phone seemed to be on "night mode" as it kept ringing and then going back to menu. Had to use cellphone and call main number to reach help for maintenance. Restaurant was out of bacon and other menu items but didn't notify anyone when ordering. Sausage substituted in burrito - but like two tiny pieces only. A couple of hashbrowns and eggs were all that were in the burrito. Side order of sausage was cold and asked to reheat. Came back and not reheated. Had to ask over and over for silverware and napkins. $33 for avocado toast (no egg) and a burrito with some potatoes in it and a cup of coffee - excessive, even for a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Tyler, Midland

Liked: Cleanliness, staff & service, amenities
Place is nice, clean and staff are good. My sink in bathroom however leaks water all over the floor. I’m surprised the last person didn’t notify the staff. Outside the leak a very nice place.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My Husband and I stayed and enjoyed every minute of it. Great hotel, great staff and just a great choice if you need to be in the Tyler area.
Stayed 1 night in Jan 2024

10/10 Excellent

Mario

Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was convenient, but the noise from the street was loud. Also, our room A/C sounded like an unlevel washing machine on spin cycle. Annoying until you could get to sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice buffet breakfast clean beds friendly staff. The only downside was we were next to a large family and they constantly kept going through the door of their rooms. Which is actually not the hotel’s fault
Stayed 1 night in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Larry

Stayed 1 night in Oct 2023

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is untrained. 2nd time I stayed here same problem. Staff not trained
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 3 nights in Oct 2023

4/10 Poor

Andrew

Stayed 3 nights in Oct 2023

4/10 Poor

Christopher

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

CRYSTAL

Travelled with family
Liked: Property conditions & facilities, room comfort
No clean sheets or towels after we asked at the front desk before leaving in the morning.
Stayed 3 nights in Sep 2023

8/10 Good

Larry

Liked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kanai

Stayed 1 night in Sep 2023

8/10 Good

latarsha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Scottie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good stay
Had to change room 3 times. The hotel stunk. The rooms stunk bad and the toilet overflowed. Then the next room the AC was so loud. The 3rd room was stinky AGAIN. Won’t be going back.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything! We chose a great day to stay as well. I enjoyed having the pool and hot tub to myself. I would definitely come back!
Stayed 1 night in Sep 2023

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the worst stay. Card keys are not working and let me go up and down the stairs for 3 times with no assistance on my luggage. Clogged Bathroom. they let me transfer to another room. again Card not working and when I got in the new room it was VERY Dirty. Will never stay here again. and Highly DO NOT recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bryan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff was very professional and helpful. Very clean and room was well kept. Breakfast was a 8.5/10. Would recommend this place again.
Stayed 2 nights in Sep 2023

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Chris
Was quite disappointed in the hotel room. Being a Marriott I expected more. A list of broken, missing, or not correct items were left with the front desk. Didn’t even have coffee for travelers unless bought at Starbucks. I shall not visit this Marriott in the future
Stayed 1 night in Jul 2023

10/10 Excellent

Allyson

Stayed 1 night in Jul 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area
Stayed 2 nights in Jun 2023

10/10 Excellent

Sheri

Stayed 1 night in Jun 2023

8/10 Good

Tracy

Stayed 2 nights in Jun 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and maid service very professional!
Stayed 1 night in Jun 2023

10/10 Excellent

Kara

Stayed 1 night in Jun 2023