Front of property

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1910 Fillmore Street North, Twin Falls, ID

Reviews

7.6

Good

Rating 10 - Excellent. 333 out of 1007 reviews" "
Rating 8 - Good. 313 out of 1007 reviews" "
Rating 6 - Okay. 171 out of 1007 reviews" "
Rating 4 - Poor. 114 out of 1007 reviews" "
Rating 2 - Terrible. 76 out of 1007 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great . Friendly , well spoken , helpful would definitely stay here and will recommend this place .
Stayed 2 nights in Mar 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stop for the night on our road trip
Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cara, Highland Haven

Travelled with family
Disliked: Property conditions & facilities
This property needs a refresh the whole place… room, pool and area are run down
Stayed 1 night in Mar 2024
Response from GN on 19 Mar 2024
Thank you for the review and staying with us.

8/10 Good

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent hotel for the price. Pool is open until midnight which is sweet, and breakfast is open until 10 which is also convenient. It’s quite dated and there’s quite a bit of wear and tear around the room. We had a pet friendly room but it was very smelly like wet dog, which wasn’t that big of a deal, just something that caught us off guard. It would be nice if the pet rooms didn’t have carpets. They also recently increased their pet fees to $50/night which shocked me when I checked in and I specifically chose this hotel because of the previous rates. Overall, an average hotel for a decent price.
Stayed 1 night in Mar 2024
Response from GN on 19 Mar 2024
Thank you for staying with us. I apologize for the inconvenience of the room smell and increase of pet fee. It's corporate level change.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AF on 19 Mar 2024
Thank you for staying with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hot cooked breakfast
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you for staying with us.

6/10 Okay

Toni

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the plus side, the room was clean and comfortable the breakfast is plentiful and the front desk staff was friendly. On the minus side, the walkway between the buildings was not plowed or cleared for walking. No ice melt, nothing.The woman running the breakfast bar was incredibly rude. There are signs throughout the hotel with.QR codes for guests to use to tip the staff. I don't mind tipping... I've worked in the service industry... but tips are earned, period. There's no way I would have even considered tipping this person with her surly attitude.
Stayed 1 night in Mar 2024
Response from GN on 15 Mar 2024
Thank you for your review I do apologize for the inconvenience of the snow and not having it plowed that morning.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 1 night in Mar 2024
Response from GN on 15 Mar 2024
Thank you for staying with us.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all of Quality Inn staff very nice and helpful
Stayed 1 night in Mar 2024
Response from GN on 15 Mar 2024
Thank you for staying with us and sharing your experience.

8/10 Good

Magdalena

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GN on 15 Mar 2024
Thank you for staying with us.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024

2/10 Terrible

Leanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old building. Pool not deep enough to swim in. Breakfast not hot
Stayed 2 nights in Feb 2024
Response from GN on 15 Mar 2024
Thank you for staying with us. Sorry you encountered so many issues with your stay.

4/10 Poor

Davod

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a poor experience. Cleanliness and Safety: -No locking door to pool room. -There was a woman at the breakfast bar holding a dog and feeding it sausage as she was filling her plate. Kitchen attendant sat on a stool in the corner seemingly unconcerned about the cleanliness of the area. -Carpet in halls was visibly dirty. -Garbage under couch cushions in room. Staff: -While having breakfast I could loudly hear the breakfast attendant and front desk attendant complaining about guests.
Stayed 2 nights in Feb 2024
Response from GN on 15 Mar 2024
Thank you for staying with us and sharing your experience. I will be sure to have a talk with my breakfast staff as well as other staff. None of that is acceptable. I do apologize for the poor experience overall.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Gm on 15 Feb 2024
Thank you for staying with us.

4/10 Poor

William

Liked: Cleanliness
Disliked: Property conditions & facilities
Got up in the morning and was greeted by a cold shower. I informed the staff of the issue and gpt the ole, "well everyone was probably taking showers at the same time," excuse. The property was not even close to being at capacity. Also, the staff members acted like she could care less about my stay. There are many other properties in Twin Falls, ID. To choose from. Do yourself a favor and stay at a different hotel.
Stayed 1 night in Feb 2024
Response from GN on 15 Feb 2024
I do apologize for the cold shower we will get this looked at.

10/10 Excellent

nelsy

Travelled with family
Liked: Amenities
Very affordable
Stayed 2 nights in Jan 2024
Response from Gm on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Doug

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has an indoor pool which is good for kids. We got the room with 2 queen beds and a couch bed which again is nice for kids
Stayed 1 night in Jan 2024
Response from HM on 15 Feb 2024
Thank you for staying with us. Glad the kids enjoyed their stay and pool.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and hot tub are always a hit with the kids. Hot tub jets didn't seem to be working at the time but the pool was good for kids
Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank you for staying with us. I do apologize for the inconvenience of the hot tub jets not working during your stay. They were waiting for a part. Glad the kids still enjoyed it.

4/10 Poor

Emilia

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank you for staying with us. Sorry you encountered an issue.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 2 nights in Jan 2024
Response from GH on 15 Feb 2024
Thank you for staying with us.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities
The side entrance to go outside didnt lock, and that made me feel unsafe that anyone could just walk in.
Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank for sharing this with me. We did get this looked at and fixed.

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from Gm on 15 Feb 2024
Thank you for staying with us.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 1 night in Dec 2023
Response from F on 15 Mar 2024
Thank you for staying with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff made the checking in process quick and easy. I thought it was weird that they asked if I wanted to buy a credit card, though. The bed is firm. The pool area needs an update but it's nice and I like how late it is open.
Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank you for staying with us.

2/10 Terrible

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly probably the worst stay and experience ever. The food never has flavor. They serve the same thing every day and the yogurt they serve is expired.
Stayed 1 night in Jan 2024
Response from Gm on 15 Feb 2024
I do apologize for the breakfast food not being the best.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from GM on 15 Feb 2024
Thank you for staying with us.

8/10 Good

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The indoor pool
Stayed 1 night in Jan 2024
Response from GN on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gm on 15 Feb 2024
Thank you for staying with us.

4/10 Poor

Yelena

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 2 nights in Dec 2023
Response from GN on 15 Feb 2024
Thank you for staying with us. I do apologize for the inconvenience of room being dirty.

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from GM on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from GN on 15 Feb 2024
Thank you for staying with us.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gm on 15 Feb 2024
Thank you for staying with us.

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was really welcoming and nice!
Stayed 1 night in Dec 2023
Response from gm on 15 Feb 2024
Thank you for staying with us.

4/10 Poor

Koshara

Travelled with family and small children
Liked: Cleanliness, staff & service
The breakfast was decent. Coffee was awful, not drinkable. Beds were average, fairly hard, with 2-3 half pillows. Toilet would not flush, but staff brought me a plunger, so I could fix it.
Stayed 1 night in Dec 2023
Response from GN on 15 Feb 2024
Sorry about the issues you encountered with your stay.

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool and hot tub were open until midnight. Was close to shopping and nice to be able to return to the hotel and relax afterwards.
Stayed 1 night in Dec 2023
Response from GN on 15 Feb 2024
THank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Despite minor maintenance issues, it's okay.
The hotel was VERY clean except for the elevator. The elevator floor was filthy from snow/mud being tracked in. Breakfast was good both days (scrambled eggs daily; biscuits & sausage-gravy 1 day, sausage links the second). Make-your-own mini-waffles, fruit, cold cereal, milk, juices, etc. were also available between 6:00 and 10:00 a.m. Our room was nice with a very firm (per my wife: hard) king size bed. The AC/heater unit worked well AND was quiet. Minimal exterior noise despite the location being in a busy business district. Not sure why they call our room a "suite." There is no wall separating the bedroom from the desk/love seat area. The bathroom sink (situated outside of the toilet/tub room) drained VERY, slowly. Hot water was quite slow in coming but there seemed to be plenty available once it arrived at the faucet/shower head. They provided a rubber safety mat for the tub floor. The shower head was so scaled up with mineral build up that it impeded water flow and prevented adjusting the settings on the shower massage. The mini fridge was clean and functional but the freezer portion in our fridge as well as in a 2nd room in which our relatives stayed was so clogged with excess frost it made them nearly unuseable (no exaggeration!). The bathroom exhaust fan was loud! The housekeepers were friendly & helpful; reception staff were earning a paycheck. Not a bad hotel - it would be nice with improvements to day-to-day maintenance & a smile from the front desk staff.
Stayed 2 nights in Dec 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

J'LENE

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BONNIE, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Very friendly and close to shopping
Stayed 1 night in Dec 2023

10/10 Excellent

Sherri

Stayed 1 night in Dec 2023
Response from GM on 15 Feb 2024
Thank you for staying with us.

4/10 Poor

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like sweat and corn chips. The security doors worked half of the time and to have breakfast and I had leave one building to go to the other. Even though all of the facilities were in the building I stayed in. If your company is reporting profits then you you can afford to properly staff your hotel. I asked the front desk for towels and they said they weren’t kept there and I’d have to wait for housekeeping to get around to my room and she she seemed upset that I was bothering her. Will not stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Very quiet. Staff was pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Kerith

Stayed 1 night in Dec 2023
Response from GN on 15 Feb 2024
Thank you for staying with us.

4/10 Poor

MELISSA

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place needs to cleaned so bad. I saw the other reviews and thought maybe they were just picky, no! It is so gross! Wall paper falling off, line stains all over sheets and comforter topper, carpet needs to be replaced. The carpet is so gross and has chunks missing. The cleaners didn’t come 2 days in a row and said they did. We went to get towels and there were none because they handed them out to all the kids in the pool. The walls are paper thin. I told front desk peoples kids were screaming and jumping off the beds at 3:30 am! They did nothing. I banged on the ceiling one night to make them quiet down, after the third night we went to their room! Breakfast was okay, coffee was never hot and the hot water was never hot but the staff doing breakfast was rude. The short older lady never smiled or greeted you. The bigger older lady talked to everyone sat around the dinning area watching tv and she was very critical of people. Third morning there she said to me about another guest, “this lady is p****in me off she’s been down here twice already, this isn’t a F***in grocery story!” I wouldn’t stay here again if you paid me. We complained to the front desk, they said they’d switch our room but never did. Our keys worked only half the time. I asked for a refund and was told to take it up with Expedia….
Stayed 8 nights in Nov 2023

10/10 Excellent

Casandra

Stayed 3 nights in Nov 2023
Response from GM on 15 Feb 2024
Thank you for staying with us.