Standard Double Room, 2 Double Beds | Premium bedding, iron/ironing board, free WiFi

Reviews of Hotel María Eugenia

3 out of 5
Hotel María Eugenia
Avenida Central Ote 507, Tuxtla Gutierrez, CHIS

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 214 reviews" "
Rating 8 - Good. 85 out of 214 reviews" "
Rating 6 - Okay. 42 out of 214 reviews" "
Rating 4 - Poor. 19 out of 214 reviews" "
Rating 2 - Terrible. 11 out of 214 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Timothy, oakland

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very outdated hotel. Noisy hallways - rooms. Door to unit did not seal. Could hear and smell everything in the hall way. Bathroom was a disaster, clean, but super old. Check in staff was not prepared or very helpful. The best person there was the cleaning lady. She should be the boss.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ilia

Stayed 1 night in Oct 2023

6/10 Okay

Courtney, Brooklyn

Travelled with partner
Liked: Staff & service
Found a bug in the bed Pool was nice
Stayed 1 night in Aug 2023

6/10 Okay

JUAN, Union City

Stayed 2 nights in May 2023

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 6 nights in Mar 2022

10/10 Excellent

JUAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel esta muy bien limpio y muy amables me trataron muy bien.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great service, thank you!
Stayed 2 nights in Jul 2021
Response from HOTELES MARIA EUGENIA on 13 Aug 2021
Estamos para servirle

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updates but hotel is nice and staff wonderful ❤️
Stayed 5 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad atention, bad service, bad everyrhing, never came back
Stayed 3 nights in Feb 2021

4/10 Poor

Rose

Liked: Cleanliness, staff & service
Sparse but clean
Sparse but clean. They ran out of hot water but resolved the problem with options. Staff were very helpful.
Stayed 1 night in Dec 2019

10/10 Excellent

casandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities
The rooms are super old, and they smell wen they cook
Stayed 5 nights in Aug 2019
Response from GENERAL MANAGEMENT on 14 Aug 2019
HELLO VERY GOOD MORNING THANK YOU VERY MUCH FOR YOUR COMMENT, BECAUSE FOR US, IT IS VERY IMPORTANT YOUR OPINION TO BE ABLE TO IMPROVE.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Allen, Rochester

Liked: Cleanliness, staff & service, room comfort
Good.
Old building, needs improvements. It is close to the center of the city. The restaurant food is amazing.
Stayed 4 nights in Jul 2019
Response from GENERAL MANAGEMENT on 14 Aug 2019
HELLO VERY GOOD MORNING WE THANK YOU FOR YOUR COMMENT AS IT IS VERY IMPORTANT TO OUR HOTEL AND WE ARE WORKING TO IMPROVE AND WE ALSO LIKE THAT OUR BUFFET IS OF YOUR AGRADO.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
4 star hotel that can be better maintained! Some parts of the hotel well old looking
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in Downtown Next to all you Needs Nise People of This Town Thanks you.
Stayed 6 nights in Jun 2018

6/10 Okay

Derek

Liked: Cleanliness
Basic hotel. No frills.
A basic hotel reflected in the price. Slightly dated, bed a little hard but clean, curtains only netting not dark, no hair dryer or coffee faciities. Taxi to airport ordered through hotel was nearly double the street price.

4/10 Poor

Brav, Q

Liked: Cleanliness
Disliked: Property conditions & facilities
Close to the downtown but old and not properly equ
Staff was uncooperative, the room was old, the "free internet" didn't work. The shower door wouldn't close.
Stayed 5 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Perfect for a one night stay
The staff were freindly and accommodating. The room was basic, clean. Perfect for a one night stay.

4/10 Poor

Francisco, San Diego, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antiquated Place.
As soon as we arrived, we could see the lack of upkeep and old everything, the doors are really not safe with home knobs and the key is a ny key that comes with a three by two inch piece of board key holder. Shower leaks, so they built an unsafe three inch wall in the bathroom entry, not shower entry, but the room entry to hold the water on the floor inside the bathroom, beds and sheets old, TV did not work but sent someone to fix it right away. Really Bad,

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Better Hotel in Tuxtla
This was the first hotel I booked in Mexico and it was decent. The doorman was very nice & friendly. He helped assist my partner and I to our room. He showed us where everything was and how to work the room. One of the ladies at the register wasn’t being so helpful and just redirected us to the front desk. Overall, great hotel for the price. Pros: Room was modern and clean. Super comfy bed! Great patio. Wifi is great. There is ac in the room. Two water bottles and towels for my partner and I. Location is near a lot of vendors and food. Not too far from the park. Cons: Cold shower and barely warm or hot.

6/10 Okay

Dan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, right downtown
Located right near the central plaza of Tuxtla Gutierrez

8/10 Good

SALOMON, NORTH HOLLYWOOD

Liked: Cleanliness, staff & service, room comfort
Best choice in tuxtla downtown
Great service. Very good location near from everything. Good value for money. If you don't smoke, just check first theroom doesn't smell. The had to give another room because the first one smelled really strong. Next to the front desk there's a lady with very good and cheap packages to Cañón del Sumidero. I'd stay there again.

8/10 Good

Mike, Monterrey

Liked: Cleanliness, staff & service, room comfort
Nice, clean and cheap
Hotel was nice, good location, Not too many amenities but it is Ok for the price, the breakfast was very nice

6/10 Okay

Joaquin P

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel.
Clean and in good location. There are no dressers in rooms.

8/10 Good

Guapita, New York

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was good except for the wi-fi that didn't work in the 5th floor for the 4 days that we stayed there.

4/10 Poor

ANDREA, Monterrey

Disliked: Staff & service, property conditions & facilities, room comfort
No wifi
I stayed for buisness but my surprise was that The wifi was gone so i canta work so i hace to change hotel

8/10 Good

Norma, US

Liked: Cleanliness, staff & service, room comfort
Convenient hotel in Downtown Tuxtla Gutierrez
I chose the hotel after a Lonely Planet recommendation for an overnight stay before traveling to Mexico City. The hotel is clean and has a nice view of the city. Staff members are very nice.Yet, Internet did not work in the room and I could not have hot water early in the morning (4 AM). A taxi from the bus station was 40 pesos, and to the airport, 250 pesos.

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Feb 2024

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near from the cathedral ,easy to go anywhere here
Stayed 2 nights in Nov 2023

6/10 Okay

Sebastian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

EMMA

Stayed 1 night in Aug 2023

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Jose Enrique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No regreso y no lo recomiendo
No respetaron la tarifa acordada en la reservación (Teníamos tres habitaciones) al llegar nos hicieron el cargo de toda la estancia, lo cual no me había sucedido en ninguna otra parte. El servicio de restaurante fue terrible porque a uno de mis familiares le cobraron dos bufetes por haber pedido dos cafés a la hora del bufete. No regreso a este hotel y no lo recomiendo. Me sentí realmente ofendido por sus condiciones.
Stayed 4 nights in Feb 2023

10/10 Excellent

Erendira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación. Las personas del hotel son sumamente amables, te hacen sentir bien recibido.
Stayed 2 nights in Jan 2023

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien en general, le falta renovarse
Stayed 2 nights in May 2022

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Solo si necesitas llegar al centro
La ubicación es lo mejor, las instalaciones estan muy viejas y les falta mantenimiento, había humedad en los trechos y paredes. La Atención del personal muy buena y amable. La cama estaba cómoda dormí muy agusto
Stayed 1 night in Nov 2021

4/10 Poor

ALFREDO

Travelled with partner
Disliked: Staff & service, property conditions & facilities
El hotel se siente viejo. De inicio nos asignaron una habitación del 4to piso que lucia terrible. Hablé para quejarme y, un chico llamado Trini, me dijo que no podía hacer nada al respecto. Me dio coraje porque el hotel no estaba ni siquiera a la mitad de su capacidad. Fue hasta en la noche que hubo cambio de personal que me ayudaron y me asignaron otra habitación en el 5to piso. Estaba mejor pero aún hay detalles importantes que deben corregir. Yo no volvería a hospedarme en ese lugar.
Stayed 6 nights in Nov 2021

6/10 Okay

Jorge Téllez

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin comentarios
Stayed 3 nights in Nov 2021

8/10 Good

Iraias

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Buen
Stayed 6 nights in Oct 2021

4/10 Poor

MARIA DE LOURDES

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Fanny

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No me gustó la regadera eléctrica porque a medio baño sale agua fría y uno se resfría No me gustó que en el restaurante los empleados no se encargan de que los clientes porten cubrebocas, violando las disposiciones oficiales sólo por quedar bien con el cliente.
Stayed 2 nights in Jun 2021

6/10 Okay

Fabiola

Liked: Cleanliness, property conditions & facilities, room comfort
Regular
Mala atención en la recepción, no hubo luz casi un día entero y no me pudieron conseguir un servicio de taxi.
Stayed 4 nights in Feb 2021

4/10 Poor

GUILLERMO

Liked: Cleanliness, staff & service
Disliked: Room comfort
Falta mantenimiento. personal muy amable.
Atejcion excelente a excepcion que su equipo de clima nunca pudo enfriar y pase una noche calurosa. Otros clientes tambien se quejaron. El edificio es antiguo amplio pero ya termino la vida util fe muchas instalaciones y requiere remodelacion.
Stayed 1 night in Mar 2021

2/10 Terrible

María Marisela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
ISTALACIONES MUY DESCUIDADAS
Stayed 1 night in Feb 2021

8/10 Good

Isaias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021