Front of property – evening/night

Reviews of Best Western Plus Hotel Bahnhof

4 out of 5
Best Western Plus Hotel Bahnhof
Bahnhofstrasse 46, Schaffhausen, SH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 157 out of 260 reviews" "
Rating 8 - Good. 86 out of 260 reviews" "
Rating 6 - Okay. 13 out of 260 reviews" "
Rating 4 - Poor. 1 out of 260 reviews" "
Rating 2 - Terrible. 3 out of 260 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and excellent room with a yumm breakfast
Stayed 3 nights in Jan 2024
Response from Silke Graf on 31 Jan 2024
Thank you for your feedback. We are glad thay you enjoyed your stay and that you have been satisfied with our service. Thank you for the very good review. We wish you a great day and hope to welcoming you back soon in our hotel.Kind regardsSilke Graf

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Angela Hühner on 24 May 2023
Guten Abend. Vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass Sie mit unserem Service zufrieden waren. Über ein baldiges Wiedersehen würden wir uns freuen. Mit besten Grüssen aus Schaffhausen - Angela Hühner

2/10 Terrible

Erik

Stayed 1 night in Jan 2023
Response from Silke Graf on 16 Jan 2023
We refer us to your recent rewiev for your stay in our hotel. Unfortunately it seems that your stay has been not good at all. I apologise for not exceeding your expectations. Your satisfaction is import to us and I would like to ask you to let me know what happened. Your feedback will be helpful to implement improvements to ensure we can offer a better experience for guests in the future.Thank you for a short reply.Kind regardsSilke Graf

10/10 Excellent

Kok Siong

Stayed 1 night in Jun 2022
Response from Elena Benz on 28 Jun 2022
Guten Tag vielen Dank für Ihre sehr gute Bewertung. Es freut uns sehr, dass Sie sich in unserem Haus wohlgefühlt haben und Sie mit unserem Service zufrieden waren. Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüssen dürfen und wünschen Ihnen bis dahin alles Gute und eine schöne Zeit. Herzliche Grüsse aus Schaffhausen, Elena Benz

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Angelina Hertli on 8 Oct 2021
Guten Tag. Herzlichen Dank für für Ihre gute Bewertung. Wir freuen uns, dass Sie mit unserem Service zufrieden waren und sich wohlgefühlt haben. Über ein baldiges Wiedersehen würden wir uns sehr freuen, und wünschen Ihnen bis dahin alles Gute. Bleiben Sie gesund. Herzliche Grüsse aus Schaffhausen. Angelina Hertli

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Elena Benz on 9 Apr 2021
Good morning. Your business is very important to us and we value your feedback. We are pleased that you enjoyed your stay in our hotel and have been satisfied with our service. Thank you for your good review you have given us. We hope to welcome you back soon again. Have a nice day. Kind regards Elena Benz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Silke Graf on 28 Dec 2019
Thank you for your review. We are glad that you enjoyed your stay and that you have been satisfied with our service. Kind regards Silke Graf

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Silke Graf on 5 Dec 2019
Vielen Dank für diese sehr gute Bewertung. Es freut uns, dass Sie sich in unserem Hause wohlgefühlt haben und mit unserem Service sehr zufrieden waren. Wir hoffen, Sie bald wieder in unserem Hause begrüssen zu dürfen. Freundliche Grüsse Silke Graf

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being on BahnhofStrasse, there is a constant amount of noise from the street below of you are billeted on the street side, room was large and comfortable (especially for Europe) Breakfast was very good with a large selection of everything.
Stayed 1 night in Oct 2019
Response from Silke Graf on 5 Nov 2019
Dear Mark Thank you for staying with us and for your review. We are pleased that you enjoyed your stay and that you have been satisfied with our service. We apologize for the noisy street and would suggest to book for your next stay a room to the backside. Have a great day. Kind regards Silke Graf

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Daniela Pfaff on 30 Sept 2019
Dear Guest We appreciate your feedback and are glad that you are satisfied with our service and that you enjoyed your stay. We wish you a nice evening. Kind regards Daniela Pfaff

10/10 Excellent

T.K.Wee, Malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,... Schaffhausen Train Station across the street. Bus stop right in front. Supermarket round the corner. Walking distance of Schaffhausen Old Town Walk. Ask for a map from the reception. Very nice hot breakfast and coffee. Friendly and very helpful staff. Definitely recommended.
Stayed 2 nights in Sep 2019
Response from Daniela Pfaff on 19 Sept 2019
Dear Mr. Wee We appreciate your feedback and are glad that you are satisfied with our service and that you enjoyed your stay. We wish you a nice day. Kind regards

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Daniela Pfaff on 8 Sept 2019
Dear David We appreciate your feedback and are glad that you are satisfied with our service and that you enjoyed your stay. We wish you a nice evening. Kind regards

2/10 Terrible

Werner

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Silke Graf on 13 Sept 2019
Wir beziehen uns auf Ihre Bewertung und freuen uns Sie auch in Zukunft als Gast in unserem Hause begrüssen zu dürfen, da Sie mit Ihrem Aufenthalt sehr zufrieden waren. Es war ein Versehen Ihrerseits mit der Punkteverteilung wie Sie uns in einem persönlichen e-mail mitgeteilt haben. Vielen Dank. Freundliche Grüsse Silke Graf

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I love the location. You're right at the Train station and also in the middle of town. No car required. It was very quit inside although it's by a train station. Loved the Breakfast station!!!
Stayed 7 nights in Jul 2019
Response from Daniela Pfaff on 24 Jul 2019
Dear Guest Thank you for completing the survey regarding your recent stay at our property. We are pleased that you enjoyed your stay and that you love our location and the breakfast. We hope you will come back and see us again soon. Have a nice evening. Kind regards Daniela Pfaff

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the station as you would expect. Pleasantly surprised to find that it was also next to the pedestrian part of town with the restaurants etc. Extremely helpful and pleasant reception staff.
Stayed 2 nights in Jul 2019
Response from Silke on 23 Jul 2019
We are pleased that you enjoyed your stay and that you have been satisfied with our service and especially with our reception staff. Thank you for the very good review you have given us. Kind regards Silke Graf

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
certainly stay again. enough said
Stayed 1 night in Jul 2019
Response from Silke on 19 Jul 2019
Thank you for staying with us. We are pleased that you enjoyed your stay and that you have been satisfied with our service. Looking forward welcoming you back soon. Kind regards Silke Graf

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
The staff were very pleasant and helpful. Our room was a good size.
Stayed 1 night in Jun 2019
Response from Silke on 1 Jul 2019
Thank you for the good review. We are pleased that you enjoyed your stay and that you were satisfied with our service. We wish you a nice day. Kind regards Silke Graf

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very accommodating & helpful. The breakfast was good. The furniture & feel of the room was basic, but it was spacious. It had AC which was fabulous as it was extremely hot in Switzerland this week. The location was excellent to the Bahnhof & town.
Stayed 2 nights in Jun 2019
Response from Silke on 1 Jul 2019
Thank you for the good review. We are pleased that you enjoyed your stay and that you were satisfied with our service and our staff. We wish you a great day. Kind regards Silke Graf

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and very personable! During a heat wave, the room had great air conditioning!!
Stayed 1 night in Jun 2019
Response from Silke on 1 Jul 2019
Thank you for the good review. We are pleased that you enjoyed your stay and that you were satisfied with our service and special with our staff. We wish you a great day. Kind regards Silke Graf

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Silke on 27 Jun 2019
Thank you for giving us such a great feedback. We are pleased that you enjoyed your stay and that you were satisfied with our service. We hope you will come back and see us again. Yours sincerely Silke Graf

10/10 Excellent

Jess, Hk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was well. Staff was very friendly. Breakfast is not bad !
Stayed 1 night in Jun 2019
Response from Best Western Plus Hotel Bahnhof on 22 Jul 2019
Dear Jess Thank you for leaving a feeback. We are very happy to hear that you enjoyed your stay with us in Schaffhausen. Great to hear that we could fulfill your expectations. We are looking foreward seeing you soon again at the BEST WESTERN PLUS Hotel Bahnhof. Best regards Arnold Graf, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff. Air-conditioned. Nice breakfast buffet.
Stayed 1 night in May 2019
Response from Silke on 10 Jun 2019
Thank you very much for the good review. We are glad that you enjoyed your stay and that you were satisfied with the service offered. Hope to see you again. Have a good day. Kind regards BW Hotel Bahnhof Schaffhausen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accommodations. Close to the bus and train station. In the town square location.
Stayed 3 nights in May 2019
Response from Best Western Plus Hotel Bahnhof on 22 Jul 2019
Dear Guest Thank you for leaving a feeback. We are very happy to hear that you enjoyed your stay with us in Schaffhausen. Great to hear that we could fulfill your expectations. We are looking foreward seeing you soon again at the BEST WESTERN PLUS Hotel Bahnhof. Best regards Arnold Graf, GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across the street from train station - train to Rhine Falls only takes 5 minutes. Hotel was very clean and quiet, with friendly helpful staff. Room was a bit small.
Stayed 1 night in May 2019

8/10 Good

Neha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
All was good, except that they didn't give me the receipt saying that I have booked through hotels.com and I need to talk to them. This is the first time I ever heard this from any hotel
Stayed 1 night in Mar 2019

10/10 Excellent

BobLitchev, Denver, CO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff, close to everything in the city, incl the rail station, wonderful breakfast.
Stayed 1 night in Dec 2018

8/10 Good

FAUZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 2nd time staying at this hotel. Size of room was ok, only thing was that this time round my room was facing the train station instead of the old town so early morning I cld hear the train n since it was weekend there were some people who were out and screaming on the streets. I had to wait til 3.35pm for my room to be ready. Breakfast spread was also good.
Stayed 2 nights in Oct 2018

8/10 Good

Bojana

Great location. I got upgraded and had a large room with tea and coffee facilities, although the coffee machine didn’t work. Very nice staff at reception.
Stayed 2 nights in Aug 2018

10/10 Excellent

Katja Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellwnt service.
Stayed 1 night in Aug 2018

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room is clean and spacious. Opposite train station. Staffs are friendly and helpful.
Stayed 1 night in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late - excellent welcome and speedy checkout!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Check in lady was VERY helpful after a full.day of bike riding. .thanks much
Stayed 1 night in Jul 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with this hotel. Very friendly staff, very clean and outstanding service. Location excellent for Bus and Train stations and only short walk from centre and places to see and eat.
Stayed 3 nights in Jun 2018

10/10 Excellent

Aladin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast amazing
Confortable hotel, well located, and amazing breakfast.
Stayed 1 night in May 2018

10/10 Excellent

Mike, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks like recently renovated. Staff very helpful. Train & bus station right across the road very convientant. We left the car in the lock up car garage (chf15pn = good security) and used the train and bus. Night noise can be all but eliminated by closing the windows.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great experience here! Staff was friendly and very accommodating. Breakfast was included and was delicious. Our last day we still wanted to explore, past the check out time (1100), they allowed us to store our bags in a cabinet so we could continue to enjoy the area... beautiful area by the way!
Stayed 1 night in May 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great place to stay for business... clean, modern and right next to the train station. No restaurant on site, but plenty nearby. Would definitely stay again.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Nice large clean room and spacious bathroom. Staff was awesome. Centrally located in the old part of the city.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & service -- wow!
Best Western Bahnhof is a corporate hotel. It offers little in the way of local color, which is too bad considering that Schaffhausen is overflowing with charm. HOWEVER, I must say that the staff has a heart and gave outstanding service. Upon check-in, the clerk examining my passport noted that it was my birthday. Nothing further was said, but when I returned from taking a walk, there was a nice little birthday setup in my room: little cake, candle, card from the staff, and a bag of gummy bears. Very nice! The staff was also quick to help with my other requests, such as offering change for the 100-franc bills that come from the ATM. Despite being across the street from the train station and bus hub, I was not bothered by noise at night. The location therefore had the best of all worlds.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Surprise
Often "bahnhoff" hotels are OK but not great. This is the exception. The rooms are large and actually have air conditioning. WIFI even works well and the have a very nice breakfast setup. We would certainly stay here again
Stayed 2 nights in Sep 2017

10/10 Excellent

Tung Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel conveniently located
It is located conveniently just across street from train station where the major bus routes have the stops to take you to anywhere of entire Schaffhausen including to the famous Rhine Fall. The oid town is right behind the hotel and Rhine is just near by, and there are loads of shops and restaurants for the convenience of stay. We were being kindly up graded to a superior room which is a kind of corner room on the top floor, bright, clean, simple pleasantly comfortable Swiss type with aircon that is definitely an extra luxurious enjoyment at northern area of the country in a warm and muggy summer day. No issues of beds and pillows as well as mattress support which allowed us to have solid sleeps. The bathroom could be called huge in the comparison to other hotels we stayed in about our two-week travelling in Swissland, water pressure and temperature steadiness both were good and their herbs toiletries we just loved. The breakfasts included with room were superb many items to choose from like the variety of cold cuts, different ways cooked eggs, freshly baked breads and pastries, juices and that mamzing cappucino coffee machine could make all kinds taste of coffee you wanted. Their croissants and smoke salmoes were surprisingly good that we had never tasted at any breakfast in our woldwide travels for years, of which was so crunchy outside soft layers inside and the meat texture so rich and oily but not salty so yummy, we missed them since then. Would like to stay again.
Stayed 2 nights in Aug 2017

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Big Surprise!
My wife and I did not expect much from a hotel that is very close to a train station. We also expected it would have a lot a noise and all sorts of characters checking in and out as well as a staff too busy to give personal attention. We also expected a room that was on the small side and probably a breakfast that was the minimum required. To our surprise all of these expectations turned out to be totally wrong. Our room was large and clean with a very large bathroom. The receptionist stored our luggage as we went to lunch and when our room was ready she arranged to have it brought to the room before we came back from lunch. There was a heat wave at the time in the high 80s and it was nice to come back to an air conditioned room. The receptionist also let me borrow a few adapters since mine were a little too wide. Breakfast was just terrific with all sorts of extras. The woman assigned to take care of breakfast hovered around the buffet table to make sure everything was clean and resupplied. The entire staff was totally friendly and very helpful. After two nights the only regret we had was that we should have planned for a third night.
Stayed 2 nights in Jun 2017

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Winggggg, Swiss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel very close to train station
The hotel is very easy to find although the hotel sign is not very visible. The hotel is just one minute walk from station. The staff is polite and helpful. The hotel room is big and equipped with air-conditioner and coffee machine. Very nice experience. May hear some noise from the station but is acceptable.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleding in the Abula region - Schlittleren
Was perfect, receptionist recommend 3 restaurants for dinner, allowed me to leave my car for 2 days as I rode the trains and the breakfast was a heck of a spread AND they made omlets to order!!! I loved the bacon! ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel across from the train station
Talk about convenience , superb service , a wonderful breakfast . There was no noise from the trains and the No 1 bus took us right to the Rheinfall in Neuhausen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice newly remodelled hotel at old town
hotel is newly remodelled and everything is new and clean, breakfast buffet was well stocked with good variety. staff was friendly. wi-fi worked well. location of hotel across from train statio. and right at old town was super convenient. our only two problems were problems of design, the woodframe of the bed was poorly placed, and I hit my knee on both corners at different times, ouch! the other was the placement of the shower faucets, too easy to bump it by accident and shut off the water in the middle of the shower, and the shower curtains was on a straight rod and felt confining, those curved out rods worked well where I had ran into them in other hotels.

10/10 Excellent

Gopal, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, excellent quality-price ratio
Stayed for one night to attend a business meeting the following morning. Arrived by train and booked the hotel due to its convenient location across the street from the station. Very pleasantly surprised by the modern, well-furnished décor, extremely friendly English-speaking staff. Room was clean, very comfortable, and well-equipped, and surprisingly quiet for the centre-of-town location. Breakfast buffet was very well presented, with a combination of hot & cold choices, all well-presented by friendly staff... overall an excellent experience and an address of choice when I return to Schaffhausen.