When we arrived, the lobby restroom was out of order and no one was at the front desk. When the clerk arrived he explained that the room we reserved wasn't clean and the maid had gone home. He had to call the manager who contacted the maid to come back and clean our room. We had to wait for 1.5 hours for our room. Otherwise, it was obvious that there was quite a bit of maintenance being done. Our room was very nice. It should be noted that although it was "accessible" it was a tub with fold down seat, not a walk in shower.