Terrace/patio

Reviews of NH Collection Torino Santo Stefano

4 out of 5
NH Collection Torino Santo Stefano
Via Porta Palatina, 19, Turin, TO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 442 out of 684 reviews" "
Rating 8 - Good. 204 out of 684 reviews" "
Rating 6 - Okay. 28 out of 684 reviews" "
Rating 4 - Poor. 7 out of 684 reviews" "
Rating 2 - Terrible. 3 out of 684 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Gabriella Grimaldi - General Manager on 27 Nov 2023
Gentile Magdalena,Molte grazie per aver scelto il nostro NH Collection Santo Stefano durante la Sua permanenza a Torino e per averci dedicato del tempo prezioso con la Sua recensione.Arrivederci!

10/10 Excellent

Junping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gabriella Grimaldi - General Manager on 7 Nov 2023
Dear Junping,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your recent experience.Arrivederci!

10/10 Excellent

Mariana

Stayed 2 nights in Oct 2023
Response from Gabriella Grimaldi - General Manager on 7 Nov 2023
Dear Mariana,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your recent experience.Arrivederci!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabriella Grimaldi - General Manager on 10 Oct 2023
Dear Robert,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience awarding us with full marks.Arrivederci!

8/10 Good

Oguzhan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is too expensive for the service it provides. It is a nice hotel but not exceptional.
Stayed 6 nights in Sep 2023
Response from Gabriella Grimaldi - General Manager on 3 Oct 2023
Dear Oguzhan,First and foremost, we would like take this opportunity to thank you for the trust you have placed in our hotel and for have sent us your commentsWe always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction. We thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel.Arrivederci,

10/10 Excellent

Fraser

Stayed 1 night in Sep 2023
Response from Gabriella Grimaldi - General Manager on 10 Oct 2023
Dear Robert,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience awarding us with full marks.Arrivederci!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff were very pleasant. Unfortunately the fire alarm went off at 2:00 am and we had to evacuate. The staff were a little confused on what to do and we had to stand outside for 1/2 hour with no direction. Besides that, the hotel is in a perfect location. The city centre is walkable. The Allianze Stadium was a 15 minute cab ride. There was a huge outdoor market in a 2 minute walking distance. All in all we enjoyed our stay and will definitely come back to stay here to see another Juventus game!
Stayed 2 nights in Sep 2023
Response from Gabriella Grimaldi - General Manager on 18 Sept 2023
Dear Mary,Thank you very much for taking the time to review your recent experience in our NH Collection Santo Stefano.I'm very sorry for the fire alarm, luckily it was only a Guest smoking in his room, but we had to verify what has caused the alarm for your and our safety.I'm very pleased the, despite this inconvenience, you have enjoyed your stay and I di thank you for your understanding,Arrivederci!

10/10 Excellent

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. The location is perfect, near the main piazza and close to restaurants. The hotel itself is beautiful, clean and the room was incredible, we had a view of the Porta Pallatina. Staff also very friendly!
Stayed 2 nights in Aug 2023
Response from Gabriella Grimaldi - General Manager on 4 Sept 2023
Dear KIana,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to share your experience, awarding us with full marks.I'm very pleased that you have enjoyed our friendly and professional service, as well as our stunning location,Arrivederci!

10/10 Excellent

Gus

Stayed 2 nights in Aug 2023
Response from Gabriella Grimaldi - General Manager on 18 Sept 2023
Dear Gus,Thank you very much for choosing our NH Collection Santo Stefano during your stay in Torino and for taking the time to share your experience, awarding us with full marks,Arrivederci!

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Great location for culture, dining and night life.
Stayed 3 nights in Aug 2023
Response from Gabriella G. - General Manager on 22 Aug 2023
Dear Ian,Thank you very much for choosing our NH Collection Santo Stefano and for taking the time to share your positive experience on the web.Arrivederci!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Nice hotel with a great breakfast and so close to the city center. Many great dining options within a short walk and also very convenient to site seeing opportunities, including the Royal Palace museum which was a great experience. Would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Gabriella Grimaldi - General Manager on 22 Aug 2023
Dear George,Thank you very much for choosing our NH Collection Santo Stefano and for taking the time to share your positive experience on the web, awarding us with full marks.Arrivederci!

8/10 Good

Feza

Stayed 3 nights in Aug 2023
Response from Gabriella Grimaldi - General Manager on 29 Aug 2023
Dear Feza,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience.Arrivederci!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Rooms are very clean and the beds are comfy. The breakfast is a little pricey but the quality and range of food is excellent. The hotel is in a good location close to the historic sites and nice restaurants.
Stayed 4 nights in Jul 2023
Response from Gabriella Grimaldi - General Manager on 7 Aug 2023
Dear Deborah,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience, awarding us with full marks.I'm very pleased that you have enjoyed our rich buffet breakfast as well as our unique location, in the very city center.Arrivederci!

10/10 Excellent

Tamim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gabriella G. - General Manager on 1 Aug 2023
Dear Tamin,Thank you for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience, awarding us with full marks,Arrivederci!

10/10 Excellent

Judith

Stayed 2 nights in Jul 2023
Response from Gabriella Grimaldi - General Manager on 1 Aug 2023
Dear Judith,Thank you for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience, awarding us with full marks,Arrivederci!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. The staff were very helpful. The breakfast was lovely. The bed was comfortable and the bathroom nice. This is one of the nicest hotels I’ve ever stayed at. Grazie
Stayed 4 nights in Jun 2023
Response from Gabriella Grimaldi - General Manager on 31 Jul 2023
Dear Angela,Thank you very much for choosing our NH Collection Santo Stefano for you r stay in Torino.I'm very pleased that you have enjoyed every aspect of your experience and I do thank you for the beautiful 5 stars review!Arrivederci!

10/10 Excellent

Louis

Stayed 2 nights in Jun 2023
Response from Gabriella Grimaldi - General Manager on 10 Jul 2023
Dear Louis,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino and for taking the time to review your experience awarding us with full marks.Arrivederci!

4/10 Poor

ALEJANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2023
Response from Gabriella Grimaldi - General Manager on 26 Jun 2023
Dear Alejandra,Thank you very much for choosing our NH Collection Santo Stefano and for taking the time to share your experience. I'm very sorry that we have not met your expectations: please do accept my apologies for any inconvenience that we may have caused you.I send you my best regards

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Gabriella Grimaldi - General Manager on 20 Jun 2023
Dear Bernardette,Thank you very much for choosing NH Collection Santo Stefano for your stay in Torino and for taking the time to share your experience,Arrivederci!

10/10 Excellent

RICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel was awesome and our stay was very good.
Stayed 2 nights in Jun 2023
Response from Gabriella Grimaldi - General Manager on 20 Jun 2023
Dear Rick,Thank you very much for choosing our NH Collection Santo Stefano for your stay in Torino.I'm pleased to read that you have enjoyed our unique location and that you had an awesome stay!Arrivederci,

10/10 Excellent

John, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and great location
Stayed 2 nights in Jun 2023
Response from Gabriella Grimaldi - General Manager on 12 Jun 2023
Dear John,Thank you very much for choosing NH Collection Santo Stefano for your stay in Torino and for sending us the beautiful 5 stars review.Arrivederci!

10/10 Excellent

Imran Mahmood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located for access to Torino’s main sights, with lots of good cafes and restaurants nearby too. Rooms were very comfortable and the staff efficient and helpful. Highly recommended.
Stayed 3 nights in May 2023
Response from Gabriella Grimaldi - General Manager on 5 Jun 2023
Dear Imran,Thank you very much for choosing our NH Collection Santo Stefano during your trip to Torino and for takin the time to review your experience, awarding us with full marks.Arrivederci!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot. The hotel did not operate air condition
The location is superb. the neighboring service room was disturbing early in the morning. After a few days we complained about it and were moved to upgraded room. The weather was hot, and the hotel refused to start the central air condition, in spite of our requests. We stayed for 8 nights, and instead of enjoying our vacation, it was very hard to stay in the room, especially at nights
Stayed 8 nights in Apr 2023
Response from Gabriella G. - General Manager on 15 May 2023
Dear David,First and foremost, we would like take this opportunity to thank you for the trust you have placed in our hotel and for have sent us your commentsWe always aim to provide the best service possible in order for our guests to leave our properties with a high level of satisfaction and we deeply regret when we do not achieve our mission.Please do accept my sincere apologies for any inconvenience that may have occurred during your stay.I thank you once again for the time you took to transmit us your feedback, which is definitely appreciated and will help us to improve the service offered in our Hotel.I send you my best regards

10/10 Excellent

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Gabriella G. - General Manager on 24 Apr 2023
Dear Roberto,Thank you very much for choosing our hotel during your trip to Torino and for sharing your experience, awarding us with full marks.Arrivederci!

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bery nice place to Stay
Response from Gabriella G. - General Manager on 11 Apr 2023
Dear Antony,First and foremost, we would like take this opportunity to thank you for the trust you have placed in our hotel and for have sent us your review.Arrivederci!

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming helpful staff. Good sized, quiet room and bathroom. Air conditioning not effective, so too warm.
Stayed 3 nights in Mar 2023
Response from Gabriella G. - General Manager on 4 Apr 2023
Dear Alan,Thank yo very much for taking the time to review your recent experience!I'm sorry that the temperature of the room did not suite your needs and I do hope that this did not affect the quality of your stay.I'm very pleased that you felt warmly welcomed by our friendly and professional staff, our strongest asset.Arrivederci!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice, comfortable and relaxing. The staff was friendly and helpful. It was convenient walking to the museums and shops.
Stayed 2 nights in Mar 2023
Response from Gabriella G. - General Manager on 20 Mar 2023
Dear Denise,Thank you very much for choosing us during your trip to Torino and for taking the time to share your experience with us.I'm very pleased to read that you felt warmly welcomed by our friendly and professional staff.Arrivederci!

8/10 Good

Winnie

Stayed 2 nights in Mar 2023
Response from Gabriella G. - General Manager on 14 Mar 2023
Dear Winnie.Thank you very much for choosing us for your stay in Torino and for taking the time to share your experience on the web.Arrivederci!

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel. The staff were sone of the best I have ever had when staying at a hotel. Forza Juve
Stayed 2 nights in Feb 2023
Response from Gabriella G. - General Manager on 6 Mar 2023
Dear Joseph,Thank you very much for choosing our NH Collection Santo Stefano during your trip to Torino. I'm very pleased to read that our team made your stay memorable!Arrivederci,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great staff in a great location.
Stayed 2 nights in Feb 2023
Response from Gabriella G. - General Manager on 20 Feb 2023
Dear Micheal,Thank you very much for choosing our NH Collection Santo Stefano during your trip to Torino and for taking the time to share your experience on the web.I'm very pleased that you had a pleasant stay with us and and that you have felt warmly welcomed by our friendly and professional Staff, our strongest asset.Arrivederci!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and Luxurious
Great hotel, really friendly and helpful staff and a wonderful location.
Stayed 2 nights in Feb 2023
Response from Gabriella G. - General Manager on 20 Feb 2023
Dear GuestThank you very much for choosing us during your trip to Torino and awarding us with full marks. I'm very pleased to read that you had a pleasant stay with us and and that you have felt warmly welcomed by our friendly and professional Staff, our strongest asset.Arrivederci!

10/10 Excellent

Chry

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located very close to shops, museums and restaurants. I lived staying here.
Stayed 2 nights in Feb 2023
Response from Gabriella G. - General Manager on 18 Feb 2023
Dear Chry,Thank you very much for taking the time to share your review with us and the other travelers.I'm pleased to read that you had a nice experience with us and that you enjoyed our unique location, in the very heart of town,Arrivederci!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really helpful staff, great location for walking around, comfy and clean room.
Stayed 2 nights in Feb 2023
Response from Gabriella G. - General Manager on 13 Feb 2023
Dear Sarah,Thank you very much for choosing us during your trip to Torino and for taking the time to share your experience on the web.I'm very pleased that you had a pleasant stay and that our friendliness and professionalism made the difference!Arrivederci,

10/10 Excellent

MARIA

Response from Gabriella G. - General Manager on 7 Mar 2023
Dear Maria,Thank you very much for choosing us during your trip to Torino and for taking the time to review your experience, awarding us with full marks.Arrivederci!

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Gabriella G. -General Manager on 7 Nov 2022
Dear Alan,Thank you very much for choosing us during your stay in Torino and for awarding us with full marks.Arrivederci!

8/10 Good

RITA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Hotel is ok but staff need more training.
Stayed 3 nights in Oct 2022
Response from Gabriella G. -General Manager on 7 Nov 2022
Dear Rita,Thank you very much for choosing us during your stay in Torino and for taking the time to share your experience: you comment will be certainly treasured and we will do our best to improve the quality of our service.Arrivederci!

10/10 Excellent

Federico, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right at the edge of the pedestrian zone. Easy to reach by car and then you can walk everywhere in the city center. The hotel smells of new, breakfast was good and the staff was very attentive. I would go back.
Stayed 1 night in Sep 2022
Response from Gabriella G. - General Manager on 9 Oct 2022
Dear Federico,Thank you very much for choosing us during your trip to Torino and for taking the time to send us this beautiful review.I'm very pleased that you enjoyed every aspects of your stay and that you have decided to award us with full marks.Arrivederci!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in central Turin
Great base in central Turin for sightseeing and socialising. Lovely location with easy walking distance to the major squares, as well as a smaller one with local bars and restaurants just around the corner. Comfortable rooms, nice breakfast - really suited our party of friends on a city break very well.
Stayed 1 night in Sep 2022
Response from Gabriella G. - General Manager on 9 Oct 2022
Dear James,Thank you very much for choosing us during your trip to Torino and for taking the time to send us this beautiful review.I'm very pleased that you enjoyed every aspects of your stay and that you have decided to award us with full marks.Arrivederci!

8/10 Good

Antanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Gabriella G. - General Manager on 29 Aug 2022
Dear Antanas,Thank you very much for choosing us during your trip to Torino and for send us your review.I'm very pleased that you enjoyed our stunning wooden staircase.Arrivederci,

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2022
Response from Gabriella G. - General Manager on 10 Aug 2022
Dear Anthony, Thank you very much for choosing us during your trip to Torino and for taking the time to review your experience, awarding us with full marks. Arrivederci!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with parking
Great location and convenient parking below hotel with an elevator that takes you straight to lobby. Room was spacious and we loved our terrace! Close to old town with restaurants and shops. Only issue was that at night they only kept the fan on and turned the AC option off, so although your AC is on and your controller says it’s on their master control overrides and doesn’t let it cool, it’s just the fan but that’s common in Europe and in the morning it switched back to cooling.
Stayed 1 night in Jul 2022
Response from Gabriella G. - General Manager on 1 Aug 2022
Dear Guest, Thank you very much for sending us your review about your recent stay with us. I'm very pleased that you had a pleasant stay and that you felt warmly welcomed. Arrivederci!

10/10 Excellent

clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel the night before after going to see a room. I love the area and had been in an old school hotel for two nights and wasn’t ready to leave! The hotel is stunning. Such a refreshing treat after the old school place. The staff is very formal but efficient and kind and patient. It is an oasis in the middle of a vibrant scene. The bathtub was so bonus. I booked a Superior with extra room. Heavenly. Ciao!
Stayed 1 night in Jul 2022
Response from Gabriella G. - General Manager on 1 Aug 2022
Dear Clair, Thank you very much for sending us your review about your recent stay with us and for awarding us with full marks. I'm very pleased that you had a pleasant stay and that you felt warmly welcomed. Arrivederci!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, just a block from the Cathedral & palace complex. Good size room & good bed. About a block from a square with restaurants.
Stayed 4 nights in Apr 2022
Response from Gabriella G. - General Manager on 1 Aug 2022
Dear Bruce, Thank you very much for sending us your review about your recent stay with us. I'm very pleased that you had a pleasant stay and that you felt warmly welcomed. Arrivederci!

10/10 Excellent

nancy, Alicante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking to all sites. Hotel room was fresh and updated to today’s standards. Easy check in and out. Staff very helpful
Stayed 2 nights in Jun 2022
Response from Gabriella G. - General Manager on 28 Jun 2022
Dear Nancy, Thank you very much for taking the time to review your recent stay with us, awarding us with full marks! I'm very pleased that you enjoyed every aspect of your experience, with a special mention to our friendly and professional Staff, our strongest asset. Arrivederci!

10/10 Excellent

Laurel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Jun 2022
Response from Gabriella G. - General Manager on 20 Jun 2022
Dear Laurel, Thank you very much for choosing us during your trip to Torino and for taking the time to share your impressions, awarding us with full marks, Arrivederci!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice breakfast. Helpful staff. Clean rooms.
Stayed 2 nights in May 2022
Response from Gabriella G. - General Manager on 13 Jun 2022
Dear Mark, Thank you very much for taking the time to share your impressions about your recent stay with us. I'm pleased to read that you enjoyed the quality of the services we offer and the friendliness and professionalism of our multilingual Staff. Arrivederci!

10/10 Excellent

Hadieh

Stayed 1 night in May 2022
Response from Gabriella G. - General Manager on 30 May 2022
Dear Hadieh, Thank you very much for choosing us during your stay in Torino and for awarding us with full marks: I'm very pleased that you enjoyed every aspect of your stay! Arrivederci,

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was superb. We were next to Roman ruins, a massive palace, a huge church, and walking distance from most museums. The last floor gave you 360 degree views of the city. The only down side was that the fridge was broken 😕
Stayed 2 nights in May 2022
Response from Gabriella G. - General Manager on 13 Jun 2022
Dear Carlos, Thank you very much for choosing us during your stay in Torino and for taking the time to review your experience. Please do accept my apologies for the minibar and for any inconvenience this may have caused you. On the other hand, thank you for mentioning our unique location, in the very heart of town. Arrivederci!

10/10 Excellent

Maël

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Gabriella G. - General Manager on 7 Mar 2023
Dear Mael,Thank you very much for choosing us during your trip to Torino and for taking the time to review your experience, awarding us with full marks.Arrivederci!

10/10 Excellent

Israel

Stayed 3 nights in Apr 2022
Response from Gabriella G. - General Manager on 26 Apr 2022
Dear Israel, Thank you very much for choosing us during your stay in Torino and for taking the time to review your stay, awarding us with full marks. Arrivederci!