The hotel is lovely and well maintained, however I recommend avoiding the "Balcony" rooms as they are RIGHT on the main entryway to the town. We heard traffic and drunk people in the middle of the night. Two of the three workers were outstanding, which is wonderful for Colombia (where I expect poor service normally) the third was very Colombian and terrible at customer service. For example we ordered room service from her including a Caesar Salad, and she decided it was best to tell us "Que pena" there is no salad at 10:10pm when the kitchen had already closed. Again, I'm used to bad service in this country, but this is a rather expensive hotel.