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Reviews of ibis Tunis

3 out of 5
ibis Tunis
Rue De Syrie, Tunis

Reviews

8.0

Very good

Rating 10 - Excellent. 105 out of 367 reviews" "
Rating 8 - Good. 180 out of 367 reviews" "
Rating 6 - Okay. 45 out of 367 reviews" "
Rating 4 - Poor. 20 out of 367 reviews" "
Rating 2 - Terrible. 17 out of 367 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Walid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good as expected. the area is dead at night maybe it is because of Ramadan. you need a taxi to go anywhere including dining or shopping.
Stayed 5 nights in Mar 2024

10/10 Excellent

Anam

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located in safe area. Staffs are very friendly and helpful, excellent breakfast, loved it.
Stayed 2 nights in Aug 2023
Response from MT on 4 Sept 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Ali, Crawley

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jul 2023
Response from MT on 4 Sept 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

10/10 Excellent

ishraq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & comfortable
Stayed 1 night in Jun 2023
Response from MT on 27 Jul 2023
Dear Guest,We greatly appreciate the time you spent to share your recent holiday experience at our Ibis hotel.We hope to see you very soon.Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

Davis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
I stay at dozens of ibis' hotels. The important things clean, good pressure and hot water, wifi, convenient charging ports, helpful. Never really been dissappointed. One improvement would be minifridge ( not stocked) in room
Stayed 2 nights in Jun 2023
Response from MT on 15 Jun 2023
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

2/10 Terrible

Abdulkareem

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from MT on 15 Jun 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,MT

8/10 Good

Carol

Stayed 5 nights in May 2023
Response from MT on 15 Jun 2023
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

6/10 Okay

Loay

Liked: Staff & service
Okay
Stayed 5 nights in Apr 2023
Response from MT on 8 May 2023
Dear Guest,We thank you for sharing your experience with us and look forward to serving you again soon.Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

HAZEM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check it was fast, clean, safe, good food.
Response from MT on 28 Apr 2023
Dear Guest,Thank you for rating our hotel, we are happy to hear that you enjoyed your stay with us, and we hope that you will give us the opportunity to bring you a new experience in our hotel "Ibis Tunis". Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Clean rooms.
Stayed 1 night in Mar 2023
Response from MT on 28 Apr 2023
Dear Guest,Thank you for rating our hotel, we are happy to hear that you enjoyed your stay with us, and we hope that you will give us the opportunity to bring you a new experience in our hotel "Ibis Tunis". Sincerely,Mohamed TRABELSIGeneral Manager

8/10 Good

William

Stayed 9 nights in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Sudden need
Not so bad
Stayed 1 night in Dec 2022

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to the airport
Stayed 1 night in Nov 2022
Response from MT on 18 Nov 2022
Chère Cliente, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Tunis.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame Edith, en l’expression de nos sentiments les meilleurs.Bien cordialement,Mohamed TRABELSIDirecteur Général

8/10 Good

Mohamed

Stayed 1 night in Sep 2022
Response from MT on 19 Oct 2022
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

ELKAAMI

Stayed 6 nights in Sep 2022
Response from MT on 19 Oct 2022
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

Allou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and convenient .
Stayed 1 night in Sep 2022
Response from MT on 19 Oct 2022
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

10/10 Excellent

Hajar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Ismail

Travelled with family
Stayed 1 night in Aug 2022
Response from MT on 19 Oct 2022
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely,Mohamed TRABELSIGeneral Manager

2/10 Terrible

Ghada

Travelled with family
Disliked: Cleanliness, staff & service
The room was not cleaned properly, found hair and nose boogers inside the bedsheet, shower was not clean,the cleaning lady just barged in the room without knocking while i was asleep the next day, asked her to come by later and i kept the cleaning sign on the door at noon when i left and to my surprise when i came back to the room at the end of the night the room was not cleaned. Cleaning staff has to be addressed!
Stayed 2 nights in Jul 2022
Response from MT on 29 Aug 2022
Dear guest,Thank you for taking the time to tell us about your experience at the Ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Tunis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohamed TRABELSIGeneral Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Benjamin

very rude staff and security. no food or drink allowed in room.
Stayed 3 nights in Mar 2022

8/10 Good

Roua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from MT on 24 Jan 2022
Cher(e) client(e) Nous vous remercions pour votre retour positif et nous sommes ravis que vous soyez satisfait(e)s suite à votre séjour à Ibis Tunis. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général

8/10 Good

Jalal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from MT on 30 Nov 2021
Cher Client, Nous vous remercions pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Bien cordialement, Mohamed Trabelsi Directeur Général

2/10 Terrible

Allou

Disliked: Staff & service
Low end of IBIS . Room had no fridge , no bottled water.
Stayed 3 nights in Oct 2021
Response from MT on 30 Nov 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

2/10 Terrible

Soungho

Stayed 4 nights in Jul 2021

8/10 Good

Aymen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from MT on 21 Jan 2021
Cher Client, Merci d'avoir évalué notre hôtel, nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous, et j’espère vivement que vous nous donnerez l’occasion de vous faire vivre une nouvelle expérience au sein de notre établissement. Bien cordialement, Mohamed TRABELSI Directeur Général

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It was not prebared well and no blanket was found at the room
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst front desk! Outright rude and avoided eye contact, location unsafe and staff the unfriendliest I’ve encountered in Tunisia.
Stayed 1 night in Feb 2020

10/10 Excellent

fidaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for good service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from MT on 8 Jan 2020
Dear guest? We very much appreciate your comments regarding your stay at the ibis Tunis. We hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from MT on 18 Dec 2019
Dear Guest, Thank you for rating our hotel, we are happy to hear that you enjoyed your stay with us, and we hope that you will give us the opportunity to bring you a new experience in our hotel "Ibis Tunis". Sincerely, Mohamed TRABELSI General Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect except..
The hotel is very good, clean and comfortable. The services including checkin, checkout and the housekeeping were excellent. The staff were so friendly. The location is fine. The only downside is that no one helped me to carry the luggage to the room.
Stayed 2 nights in Nov 2019
Response from MT on 6 Dec 2019
Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Ibis hotel.We hope to see you very soon. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Min

Liked: Cleanliness, property conditions & facilities, room comfort
The facility is quite good and it is clean. However, the female receptionist checked us in was some what combative. She spoke to me roughly and without any patience. After a couple of queries from me she crossed her arms in front of her body and banged the piece of paper needed to be signed by me on the counter. I would recommend Ibis Tunis to others if was not of her.
Stayed 1 night in Nov 2019
Response from MT on 18 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Tunis. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

6/10 Okay

Dr.Saleh, Toronto, Canada

Travelled with family, Business traveller
It was close to downtown. Food quality needs to be improved specially the cereals & coffee as bothe items represent an integral part of the breakfast meal.
Stayed 1 night in Nov 2019
Response from MT on 18 Dec 2019
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed TRABELSI General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
It was ok
The staff was not 100% kind and helpful. The room was not cleaned.
Stayed 3 nights in Nov 2019
Response from MT on 18 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

Sofiane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis tunis
Frindly staff, clean and calm
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Bernita, Santa Fe, NM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff service of the hotel
Stayed 1 night in Oct 2019

8/10 Good

Abdulsalam

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's was great stay at ibis, the bathroom , the pillows, the clean conditions, everything was good.
Stayed 1 night in Oct 2019
Response from MT on 21 Oct 2019
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Ibis hotel. We hope to see you very soon. Sincerely, Mohamed TRABELSI General Manager

8/10 Good

mohammad, Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great location great breakfast and very nice staff
Stayed 4 nights in Oct 2019
Response from MT on 21 Oct 2019
Dear Guest, Thank you for leaving us your opinion. Your satisfaction being our main concern, it is always a pleasure to read such a positive appreciation. We hope to see you again very soon. Best regards. Mohamed TRABELSI General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It is economic, clean, not far from the airport Suitable for short term stays,
Stayed 1 night in Sep 2019
Response from MT on 1 Oct 2019
Dear Guest, Thank you for leaving us your opinion. Your satisfaction being our main concern, it is always a pleasure to read such a positive appreciation. We hope to see you again very soon. Best regards. Mohamed TRABELSI General Manager

10/10 Excellent

Michael, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine. Got a good night's sleep followed by an excellent breakfast. Front desk staff was very helpful.
Stayed 1 night in Sep 2019
Response from MT on 1 Oct 2019
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Ibis Tunis , your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed TRABELSI General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Ok, but no fridge no kettle and tea or coffee drinks available in the room, so no hot drink and no gold drink.
Stayed 1 night in Sep 2019

6/10 Okay

F a

Stayed 1 night in Sep 2019
Response from TRABELSI M on 17 Sept 2019
Dear Guest, We thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Mohamed TRABELSI General Manager

2/10 Terrible

NADER

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Mohamed

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2019
Response from TRABELSI M on 9 Sept 2019
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Ibis hotel. We hope to see you very soon. Best regards, Mohamed TRABELSI General Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The best part is the shower. It is huge and has a lot of water. Good one. The breakfast is good. Services is ok. A women at the restaurant is always a bit moody. But the bailboys and front office are very happy and helpful. Check everysingle bils you have paid, or get a receipt if you pay anything in cash. That amount could be added in your bill when checking out. Airport pickup is about 3tims of taxi rate. However taxi drivers are pretty much scam in Tunis, including those who are serounded around the hotel. The money is not big but the feeling of being taking advantage is incomparable.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019