Very poor service, staff did not acknowledge me and did not even know about local places to visit. Would give false information and waste more of our precious time. In 5 days I stayed only had 1 small water bottle given for the entire 5 days. When leaving didn’t even get a goodbye, or help with luggage even though visibly struggling, not even help opening the door they just was on their mobile phones. Breakfast was very dull, a selection of breads and juices, very very poor for a 5 star. Rooms look extremely outdated, no slippers, fridge doesn’t work, not a single English Channel and only 5 Tunisian drama channels, Bed was very uncomfortable and the cleaners were at the door at crack of dawn!! Do NOT stay here if you want a 5 star experience! Wi-fi was non existent in the rooms unless you stood in the corridor, location also very poor not much to do and hard to hail any taxis. Staff don’t speak great English so very difficult to communicate plus air conditioning doesn’t work!! How was this ever given 5 star is beyond me, I’m an avid traveller and this was one of the worst, 3 star at TOPS! Avoid avoid avoid