Ratings based on 322 Verified Reviews

2.5 out of 5
38% of guests recommend
2.5 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Guam

My Birthday mini Vacay

Posted 17-Aug-2017
Cleanliness overall was poor. I was awaken at 4:50am by a loud siren intercom but it turned out to be false alarm, this caused me and my spouse to be frightened and thought it was a fire or some sort of emergency. I would not recommend this hotel to a friend or family unless they were on a tight budget and didn't mind a dirty carpet here and there. The balcony did not provide much privacy as we had to share with the our neighbor right next door, it was sperated by a small plastic divider that was see through. Overall you get what you pay for and this one of the cheapest hotels I've stayed in here in guam.
Comment from Hotel Management
20-Aug-2017 by ken, Hotel Management
Thank you for your comment, your comment is always important to us. We apologize your uncomfort from issues which occurred during your stay. However, we are working to improve our premises, facilities and our service. Issues you experienced is brought up and to be corrected, along with facilities to be up graded. We hope to provide you more comfort and convinience in near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Mar-2017 on CheapTickets
Pros: cheap
Cheap hotel!!! No good condition bed....and no clean carpet... But very kind staffs^^
Comment from Hotel Management
28-Mar-2017 by ken, Hotel Management
We apologize inconvinience and uncomfort, however we are working to improve our premisis and service.
2 out of 5
by Yara

NOT RECOMMENDED

Posted 20-Mar-2017 on Hotels
Needs improvement in customer service. restaurant was closed majority of my stay. Room was not available at check-in time. checked in at 430 due to room not being ready. Horrible wifi. I would not recommend this to no one. completely over priced.
Comment from Hotel Management
23-Mar-2017
We apologize the inconvinience this will be addressed
1 out of 5
by A verified traveller from HH

Very bad customer service

Posted 16-Mar-2017
First room is infested with bugs. Second room water boiler not working. Very weak wifi. Third room sudden lose of water supply for an hour.
Comment from Hotel Management
20-Mar-2017 by Niena C, Hotel Management
Hafa Adai and thank you for your review. We're sorry you had to experience that. Your words are being taken into consideration as we work to improve the facility. Thank you again and have a nice day.
2 out of 5
by A verified traveller

Posted 13-Mar-2017
They could not find our reservation, but giving the benefit of the doubt we showed up at 12 noon.room wasn't ready till 3 we stopped again at 1 to check in on it to find the reservation and they found our reservation when we came back in at 3 , still took a half hour to get in and we had requested one big bed and got two little ones. An hour later somebody walked in with the key and said excuse me. We reported it but didn't get an explanation. other than the roaches (bugs) and the mold in the shower ,the dirty carpet in the hall .the air conditioning worked grate and the room served our purpose .
Comment from Hotel Management
20-Mar-2017 by Niena C, Hotel Management
Hafa Adai and thank you for your review. These issues have been brought up to management and your words will be considered in our efforts to improve. Thank you again and have a nice day.
1 out of 5
by A verified traveller

Rooms never ready

Posted 12-Mar-2017
I've stayed here 3 times I gave it chances...no more! Every time my room isn't ready making us checking 1-2-4hrs late. This has happened every time. Hotel is in bad shape! Abandoned cars in parking lot. Carpets smell, no ice machines, dirty pool, unprofessional front desk! I wouldn't stay here again or recommend!
Comment from Hotel Management
20-Mar-2017 by Niena C, Hotel Management
Hafa Adai and thank you for your honest review. We're sorry you had to experience that. These issues have been brought to management and are being dealt with directly. Thank you again and have a nice day.
5 out of 5
by DAVID

Posted 11-Mar-2017 on Hotels
Karl at the evening reception was fantastic and went out of his way to help
Comment from Hotel Management
16-Mar-2017 by Jenny, Hotel Management
Thank you for your comment. We appreciate your feedback. We are glad that our frontdesk staff has made your stay comfortable.
3 out of 5
by A verified traveller

Good price

Posted 06-Mar-2017
First day we had issues but manager was very helpful to resolve. Facilities need much improvement. Location is great!
Comment from Hotel Management
08-Mar-2017 by ken, Hotel Management
Thank you for your stay. we are working on improvement to hotel and service
2 out of 5
by A verified traveller

Posted 05-Mar-2017
No wifi in rooms. No TV remote and I called and called front desk. I ended up checking out from this hotel
Comment from Hotel Management
08-Mar-2017 by ken, Hotel Management
We apologize inconvinience, however we are working on improvement to hotel and service
1 out of 5
by Zoekia

Not worth the money at all. Stay somewhere else

Posted 04-Mar-2017 on Hotels
As soon as you pull up to this hotel you immediately want your money back. The landscape and building is rundown not well kept. The lobby has cloudy windows, missing windows, the hallways have holes in the walls, the beds are not standard hotel beds. The beds are something out of a motel 6. I would definitely spend the extra money and stay somewhere nice and comfortable. The staff is friendly but there are only like 6 of them total. Your wait to get into your hotel room is ridiculous.
Comment from Hotel Management
08-Mar-2017 by General Manager, Hotel Management
We apologize your disappointment, however we are working on improvements to our premisis and service