Ratings based on 470 Verified Reviews

3.4 out of 5
75% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Russia

Nice hotel close to beach and shopping

Posted 09-Jul-2017
Nice and quiet hotel close to Galleria, eatery and public beach access. Many different rooms from cheap cozy 2bed to big family apartments.
Comment from Hotel Management
10-Jul-2017 by Jasmin, Hotel Management
Hafa Adai Mikhail, Thank you for staying with us and for telling us your experienced on your recent visit at Oceanview Hotel and Residences. We look forward to welcoming you back soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Russia

Nice unexpensive hotel

Posted 25-Jun-2017
Nice quiet hotel close of beach and Galleria. Very reasonable price.
Comment from Hotel Management
26-Jun-2017 by Jasmin, Hotel Management
Hafa Adai Mikhail, Thank you for staying with us and for sharing your feedback on your recent stay at Oceanview Hotel and Residences. Glad to hear you had enjoyable stay in our hotel. We are looking forward in welcoming you back. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
2 out of 5
by A verified traveller

Very old hotel

Posted 02-Jun-2017
Little amenities. No seaview from room. No water after 1st night. No kettle for hot water.
Comment from Hotel Management
05-Jun-2017 by Jasmin, Hotel Management
Hafa Adai Value Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will give a better service. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Rooms were nice and the staff was nice

Posted 18-May-2017
I stayed for 2 weeks and did not have any complaints. Good hotel for the price.
Comment from Hotel Management
24-May-2017 by Jasmin, Hotel Management
Hafa Adai Traveler, Thank you for your kind review. We are most flattered by your most gracious compliments. We look forward to welcoming you back to Oceanview Hotel and Residences soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
2 out of 5
by A verified traveller from Hawaii

Tough challenges staying here!

Posted 16-May-2017
My first room was small and mold smelling, with no A/C so I was moved to main bldg. 2nd room had bad A/C, toilet, fridge, and noisy next to elevator. I fixed AC myself by cleaning filter. But put in two calls on fridge and toilet. Maint. Workers would tinker with toilet and fridge but still not working right! The toilet would run every 15 minutes due to leak and fridge would spoil my milk in 2 days. Nothing done so I complained to Expedia about my problems and they got me out of my last 7 days but I had to pay a 1 day fine for leaving early. I can't believe expedia has no pull with these hotels and demanded a refund of unused days for their customers. Bad customer service with expedia, the help manager was calling me from poland or some place and I couldnt hear her voice which made this bad experience worse. Parking was very scarce and the uphill walk was tiring. I just had a real bad experience with this hotel and expedia didnt have my back when trying to get refunded. Maybe the front desk staff was nice to me, which made this bad experience a little better.
Comment from Hotel Management
24-May-2017 by Jasmin, Hotel Management
Hafa Adai Joe, Thank you for posting and sharing a review about your recent stay. On the onset we wish to extend to you our sincerest apologies and for the inconveniences. Certainly this is not our standard of service. We hope that this isolated incident has not placed our property in your disfavor. Have shared this with our Team for review and corrective actions as necessary. We certainly look forward to welcome you back giving us another opportunity to serve you better. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
4 out of 5
by A verified traveller

comfortable and recommended

Posted 15-Apr-2017 on Hotels
clean, good location with budget price
Comment from Hotel Management
19-Apr-2017 by Jasmin, Hotel Management
Hafa Adai, We appreciate your wonderful feedback. I am pleased to hear that you had a great stay with us and that you were satisfied with almost all of our services. We look forward to seeing you again soon. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
5 out of 5
by Theresa

A pleasant stay

Posted 14-Apr-2017 on Hotels
Second time stay in Oceanview since Oct 2016. It still a pleasant stay and price of room is reasonable. Location is close to strip of malls like the DFS Galeria mall. It is best to explore Guam by renting a car and a portable wifi at the airport. Still lovin' Guam
Comment from Hotel Management
19-Apr-2017 by Jasmin, Hotel Management
Hafa Adai Theresa, Thank you again in staying with us. It was our pleasure to provide you with the highest standard of hotel service. We are also delighted that being one of the best location in Guam was advantageous to your stay. We look forward to your next visit at Oceanview Hotel and Residences. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
3 out of 5
by A verified traveller

Good in a pinch! But try not to stay here.

Posted 10-Apr-2017
Pros: I liked the maids, even though they do a bad job -- they are super nice. The rest of the staff is super nice, too. Makes staying there more bearable.
Cons: Umm...basically everything. Like, try actually cleaning the rooms. Also, fix the air conditioning so the switches actually work. Also, the outside.
Location: You can see all the beautiful resorts, and walk like 5 blocks to sneak onto their private beaches. Also, food, shopping, etc.
There is black algae all over the outside and it's super ugly. Some of the rooms are disgusting and some are remodeled. The rooms are not clean. There was pubic hair in our first suite and also in the other two rooms we switched to. Super gross and smelled weird. Balcony doors would not close. The thing is most of the island has a lower standard of cleanliness so we say "okay" for overall rating. I would definitely not recommend staying here unless you can't find a room anywhere else. The staff is super nice, though. Woopie doo. Pool is also lame. So is parking, but at least it's free. Good luck.
Comment from Hotel Management
19-Apr-2017 by Jasmin, Hotel Management
Hafa Adai, We apologize for the experience that you had with us. Certainly it is not one that we want to happen to any of our guests so your feedback prompted us to investigate. We have given a stern reminder to the Housekeeping Department that guest convenience and satisfaction is our number one priority. We are reviewing current procedures and will do enhancements and proper training to improve on this. We hope to have you with us again soon so we can be given another chance to show you our improvements at Oceanview Hotel and Residences. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the beach with an amazing view

Posted 08-Apr-2017
I had no complaints. The executive suite was very comfortable.
Comment from Hotel Management
19-Apr-2017 by Jasmin, Hotel Management
Hafa Adai, Guest satisfaction is our top priority and we are delighted that we met your expectations. We look forward to your next visit at Oceanview Hotel and Residences. Kind Regards, Jasmin Quiambao Sales and Marketing Manager
1 out of 5
by natalia

USE CASh and do not stay at bayview or oceanview

Posted 08-Apr-2017 on Hotels
Everything was okay until a moron security guard was prejudice of the fact that I allowed a local kid from the island to crash in my room instead of driving drunk. Do NOT STAY AT OCEANVIEW OR BAYVIEW unless you are in the mood to get ripped off. After all GUAM is known as the "island of thieves".
Comment from Hotel Management
19-Apr-2017 by Jasmin, Hotel Management
Hafa Adai Natalia, Please accept our sincerest apologies for the inconvenience you experienced during your stay at Oceanview Hotel and Residences. We have thoroughly looked into the details indicated in your feedback and conducted an investigation prior to this response. Upon investigation, we found out that our security guard was just following our hotel SOP, which we only allowed Registered guest inside the guest rooms. Lastly, we would like to assure you that we take the safety of our guests seriously. Kind Regards, Jasmin Quiambao Sales and Marketing Manager