Overall staff are friendly and facility is not too bad but do not expect a quality in the mainland or elsewhere.
Less travelers from Asia compared to Other hotels. Went to PIC where 99% of the guests were Korean.
Outrigger Guam Resort is located on a pristine white beach, overlooking Tumon Bay, which is the center of dining …More
The rooms are clean and good for vacationers, maybe not so much for business travelers, no useful electrical outlets for computer or phone chargers. Otherwise staff was wonderful, very helpful and the amenities were well maintained and staffed.
We've previously stayed at this Hilton and have always had a great experience, however, we had several issues during this stay. The room I booked was for an ocean view, however, the room we were given had a beach view that was covered by a large tree (essentially a tree view). This would not have been a problem, but for the mosquitos which were buzzing around on the patio so I had to keep the sliding door closed to avoid being eaten alive. The next morning, I asked to be moved to a different room and Andre at the front desk was great and helped accommodate the request. Andre moved us immediately to a nice room on the 11th floor which was also the Hilton Honors Floor. Again, everything was fine, but that afternoon housekeeping forgot to leave bath towels when the room was cleaned. They were apologetic so it was not a problem, but the next day, my husband and I stayed in the room all day and just requested extra towels in the late afternoon. I called housekeeping and they mentioned that they would bring up the towels but no one ever showed up so we decided to leave for dinner. When we returned to the room, the towels still had not been replaced.
Overall, I would still stay in the hotel, but the rooms (particularly the bathrooms) are getting old and probably need to be updated soon. The TVs don't work that well, and the radios are antiquated, I was trying to set the alarm and could not set it to the radio station I wanted. The rooms and hallways also have an unusual smell.
Excellent location, right in the heart of a city with shops, restaurants and beach all in walking distance. Hotel staffs were very friendly and helpful.
If there was one thing I would mention something I did not like, it would be the room. The mattress of the bed was extremely hard, room was very dark that I had to go to a bathroom to put a make up.
If you're looking for a luxury try somewhere else. If you're looking for convinience and a place just to sleep, this would be it. I would definitely come back here although my husband says Guam Reef next time...
Located on the west coast, Tumon is Guam’s tourist center. Often called “the Paris of the Pacific,” Tumon has luxury and mid-scale shops—one of the shopping centers even has the world’s largest tunnel aquarium. The white sandy beaches and turquoise waters of the bay are enclosed by a long coral reef, creating a gentle pool that is perfect for swimming, fishing, and snorkeling. Choose from a variety of restaurants and enjoy nightlife that ranges from jazz and rock n’ roll clubs to karaoke.
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