Title: Zendero Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=30043017&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zendero Tulum Travelers can discover ancient Tulum Mayan Ruins before cooling off poolside on comfortable sun loungers or admiring spectacular views from their rooms ## Photo gallery for Zendero Tulum ![Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/d1b13bdf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/00baaf32.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/bb24e200.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/d6775926.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/2e434b48.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Zendero Tulum, nestled amid historic Mayan Ruins, offers a peaceful escape with an inviting outdoor pool. Guests can unwind on the scenic terrace or borrow bikes to explore nearby attractions. Attentive staff and complimentary in-room WiFi enhance the experience. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £64 includes taxes & fees 24 Jan - 25 Jan ## Room options ### Check availability for these dates Tonight [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 19 - Jan 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Junior Room, 1 King Bed with Sofa bed, Non Smoking ![Select Comfort beds, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/9b5b8b89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 1 King Bed with Sofa bed, Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning LCD TV Select Comfort bed Blackout curtains 2 bathrooms Private bathroom Cable channels Wardrobe - 215 sq ft - City view - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Room, 2 Queen Beds ![Select Comfort beds, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/f842cc57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 7.4 Good 3 reviews ### Highlights Air conditioning LCD TV Select Comfort bed Blackout curtains Private bathroom Cable channels Wardrobe Daily housekeeping - 129 sq ft - City view - Sleeps 2 - 2 Queen Beds ### View all photos for Superior Room, 1 Queen Bed ![Superior Room, 1 Queen Bed | Select Comfort beds, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/a1c0ba34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed ### Highlights Air conditioning LCD TV Select Comfort bed Blackout curtains Private bathroom Cable channels Wardrobe Daily housekeeping - 108 sq ft - City view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 303 reviews £72 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=20328fc9-3446-46ea-8739-c4ff69bba000&top_cur=GBP) Ad ![Oceanfront Villa | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17940000/17937100/17937052/6eab5432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotelito Azul Zona Hotelera - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 660 reviews £259 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=20328fc9-3446-46ea-8739-c4ff69bba000&top_cur=GBP) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,958 reviews £352 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-2-5&chkout=2026-2-6&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=20328fc9-3446-46ea-8739-c4ff69bba000&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zendero-Tulum.h30043017.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zendero-Tulum.h30043017.Hotel-Information) ## About the area Located in Tulum City Center, a neighbourhood in Tulum, Zendero Tulum is in a shopping district and near theme parks. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21230%2C-87.45320&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=M8EtYE18Xt9ABor3E51ywSCNAP8=) Calle Venus Oriente Super Manzana 27, Lote 2 Entre av. Coba y Escorpion Sur, Tulum, QROO, 77760 ### What's nearby - Jaguar Park \- 13 min walk \- 0.7 miles - Dos Aguas Park \- 14 min walk \- 0.8 miles - Cenote Calavera \- 2 min drive \- 1.4 miles - Tulum National Park \- 4 min drive \- 2.5 miles - Hospital de Tulum \- 6 min drive \- 1.1 miles ### Getting around - Tulum Intl. Airport (TQO) - 48 min drive ### Restaurants - ‪Starbucks - ‬5 min walk - ‪La Regia Tulum - ‬2 min walk - ‪El Capitán - ‬3 min walk - ‪Botánica Garden Café - ‬5 min walk - ‪La Coqueta - ‬4 min walk ## About this property ### Zendero Tulum Upscale hotel near Tulum Mayan Ruins Zendero Tulum provides a rooftop terrace and more. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information - A nature reserve, luggage storage and outdoor furniture - Guest reviews say great things about the helpful staff Room features All guest rooms at Zendero Tulum have thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes. Extra amenities include: - 45-inch LCD TVs with cable channels ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/85000000/84300000/84299200/84299138/5cfa2229.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hunab Tulum Zama - Pool - Pet-friendly - Parking included - Free Wi-Fi 7.2 Good 15 reviews £690 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=84299138&PinnedHotelID=84299138&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/96000000/95510000/95509900/95509856/0a3e255a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gama 09 Apartments Tulum City Center - Pool - Kitchen - Parking included - Free Wi-Fi 10 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=95509856&PinnedHotelID=95509856&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/61000000/60570000/60563700/60563675/c2f53eb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Koos Hotel Boutique Tulum Zama - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.6 Excellent 44 reviews £44 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=60563675&PinnedHotelID=60563675&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/5000000/4460000/4454200/4454183/46daf7b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kin Ha Tulum Hotel Tulum City Center - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 9.0 Wonderful 27 reviews £52 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=4454183&PinnedHotelID=4454183&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39360000/39353000/39352972/804afb27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Blanco Tulum - Adults Only Tulum City Center - Pool - Breakfast included - Spa - Free Wi-Fi 7.6 Good 247 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=39352972&PinnedHotelID=39352972&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/121000000/120150000/120149100/120149067/6fbf8c18.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tulum 2 recámaras con alberca privada Zama - Pool - Parking included - Free Wi-Fi - Air-conditioning £220 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=120149067&PinnedHotelID=120149067&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/121000000/120720000/120713000/120712961/f6a7db8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kuxa The Waves Tulum - Pool - Kitchen - Parking included - Free Wi-Fi £59 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=120712961&PinnedHotelID=120712961&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/52000000/51640000/51637800/51637747/29ca064e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CARPE DIEM Tulum by Nah Hotels Tulum City Center - Pool - Free Wi-Fi - Air-conditioning - Parking available 8.8 Excellent 108 reviews £46 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=51637747&PinnedHotelID=51637747&HadPinnedHotel=true®ionId=-1&adults=2) ![Royal Suite Swim-up | Pool | Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/10000000/9100000/9094200/9094174/261217a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livetulum Tulum City Center - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 706 reviews £34 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=9094174&PinnedHotelID=9094174&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/101000000/100170000/100160800/100160746/3553b5df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAHATSA' boutique hotel Tulum City Center - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.2 Wonderful 67 reviews £65 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=100160746&PinnedHotelID=100160746&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Beach shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - In a nature reserve - Outdoor furniture - Pool loungers - Rooftop terrace ### Accessibility - No lift - Smooth flooring in room ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Select Comfort mattress ### Bathroom - Shower - Towels provided ### Entertainment - 45-inch LCD TV with cable channels ### More - Air conditioning - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 500 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ### Property is also known as Zendero Tulum Hotel Zendero Hotel Zendero Tulum Hotel Zendero Tulum Tulum Zendero Tulum Hotel Tulum ## Frequently asked questions ### Does Zendero Tulum have a pool? ### How much does it cost to stay at Zendero Tulum? ### Is Zendero Tulum pet-friendly? ### How much is parking at Zendero Tulum? ### What time is check-in at Zendero Tulum? ### What time is check-out at Zendero Tulum? ### Does Zendero Tulum provide a shuttle to the airport? ### Where is Zendero Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Zendero Tulum Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 162 8 - Good 58 6 - Okay 31 4 - Poor 15 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Kristy E 17 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel, good staff, good location ##### Kristy E Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Mariam 20 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel overall. Only stayed for a few days but enjoyed the amenities. ##### Mariam Stayed 2 nights in Dec 2023 ### 8/10 Good #### Suha 8 Feb 2024 Liked: Cleanliness, staff & service Nice staff, central location ##### Suha Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Igor 8 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice small quiet hotel walking distance from downtown shopping and dining. Beach and ruins too far for walking. ##### Igor Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### MIGUEL 24 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service staff was awesome and the hotel was clean. Wish they keep the pool open after 8pm. ##### MIGUEL Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Brenda 8 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great customer service! ##### Brenda Stayed 2 nights in Jul 2024 ### 8/10 Good #### Marcia 26 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience! The hotel is very nice! Very clean and pretty new! Mari Carmen is a lovely girl! She gave us all the information about Tulum and about the hotel! We loved our stayed over there! ##### Marcia Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Elaine 2 Mar 2024 It smelled like mold, but otherwise, it was clean. The rooftop pool was nice, and the atrium gardens were alive and well-maintained. ##### Elaine Stayed 1 night in Feb 2024 ### 8/10 Good #### Geoffrey 31 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent value for money Convenient location near main road and restaurants. Very compact room with all facilities. Pool on the roof! Bed linen and towels could do with an upgrade but overall excellent value for money. Great breakfast. ##### Geoffrey Stayed 1 night in Aug 2023 ### 8/10 Good #### Shilin 1 Jan 2024 Liked: Staff & service The staff is very friendly and helpful. It's close to the center of downtown Tulum. The room is acceptable as a small hotel. The free breakfast is just toasts and coffee, but I liked it. The road in front of the hotel is unpaved and pooled with water. ##### Shilin Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Israel 20 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was great. Since the city was too hot, the proper operation of the AC, was fantastic. Everything was clean, close the main avenue. The staff great. I have no complains. ##### Israel Stayed 1 night in May 2024 ### 10/10 Excellent #### VICTOR 8 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is near to everything ##### VICTOR Stayed 1 night in Dec 2022 ### 10/10 Excellent #### Patricia 1 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything was excellent ##### Patricia Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Phyo Thin 28 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service and location ##### Phyo Thin Stayed 1 night in May 2024 ### 10/10 Excellent #### Shaynel 29 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is cozy with njce decor however my bathroom could have been clesner but overall a cute hotel ##### Shaynel Stayed 1 night in Jul 2023 ### 8/10 Good #### gunvir 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall okay experience ##### gunvir Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### Gustavo 26 Jan 2025 Liked: Staff & service Very dirty outside ##### Gustavo Stayed 1 night in Dec 2024 ### 8/10 Good #### Juan 10 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Besides the VIP issue. Isabel did everything to make up for it. Perhaps it was a miscommunication on Expedia side. Thank you Isabel. ##### Juan Stayed 1 night in Feb 2024 ### 6/10 Okay #### Arturo 21 Mar 2024 Liked: Staff & service Disliked: Property conditions & facilities Ac didn’t work bad experience ##### Arturo Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Curtis 9 Feb 2023 Liked: Cleanliness The pool was gross, water was green don’t think it was ever clean. It had a scum on it. Wifi was very weak. It says free breakfast first day they had nothing to cook us second day we got fruit and the third day we finally got eggs and toast and coffee hot water was hit and miss in shower. The only good thing was the beds we’re comfortable and ac worked. I would not recommend the Zendero ##### Curtis Stayed 3 nights in Feb 2023 ### 2/10 Terrible #### Chelsea 12 Jan 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Avoid at all costs!!! We did late check-in and our room wouldn't lock at all. The hotel refused to fix it right away, refused to switch our rooms or provide a refund. As 2 female travelers, we were super concerned for our safety since the lobby was not secure and there were alot of random men outside. Because it was late, and we had nowhere to go, we stayed the night with our luggage and furniture propped against the door. The room had a broken AC unit that was dripping water all over the floor, we had no towels, the bar was not operational upstairs, and the only breakfast served the next morning was toast and coffee. I had to fight to cancel our reservation and the staff was super rude about the whole situation. My advice is to take your money elsewhere - there are so many other better places. ##### Chelsea ### 2/10 Terrible #### Anne 26 Feb 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked it for the general Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused? The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area? ##### Anne Stayed 3 nights in Feb 2023 ### 8/10 Good #### Paloma Alejandra 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy limpio y fueron muy amables pero no hubo agua caliente para bañarnos, ni por la noche ni por la mañana ##### Paloma Alejandra Stayed 1 night in Nov 2025 ### 10/10 Excellent #### IZAT CONTRERAS 14 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo bien con el hotel . Las calles para ingresar inundadas muchos difíciles pasar en autos ##### IZAT CONTRERAS Stayed 1 night in Oct 2025 ### 10/10 Excellent #### luis 30 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es muy bonito y agradable. El personal muy amable El único inconveniente es la calle en la que se encuentra ya que si llueve se encharca muy feo y es algo complicado llegar ##### luis Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [KOBAH Magnificent 4BR Villa Private Gym/Pool](https://www.expedia.co.uk/Tulum-Hotels-KOBAH-Magnificent-4BR-Villa-Private-GymPool.h67395948.Hotel-Information) > > [Xkeban Tulum](https://www.expedia.co.uk/Tulum-Hotels-XKEBAN.h76910001.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Hotel Milam, Michelin Key winner](https://www.expedia.co.uk/Tulum-Hotels-MILAM.h92050091.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive ](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [ HOTEL POCNA](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Poc-Na.h16045801.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Lula Tulum, a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-Lula-Tulum-Colibri-Boutique-Hotels.h9342720.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > > [Mezzanine by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mezzanine-Tulum-Colibri-Boutique-Hotels-Adults-Only.h9197811.Hotel-Information) > > [Naala Tulum](https://www.expedia.co.uk/Tulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) > > [Amansala](https://www.expedia.co.uk/Tulum-Hotels-Amansala.h3847617.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Casa Gitano](https://www.expedia.co.uk/Tulum-Hotels-Casa-Gitano.h101422488.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Posada Lamar Tulum Beach Front and Pool](https://www.expedia.co.uk/Tulum-Hotels-Posada-Lamar-Tulum-Beach-Front-And-Pool.h18916026.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Apartment With Private Plunge Pool - Ground Floor by Sessile](https://www.expedia.co.uk/Tulum-Hotels-Private-Plunge-Pool-2-Bedroom-Apartment.h65340837.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Radhoo Tulum](https://www.expedia.co.uk/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Lumina at Mudra Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mudra-Tulum.h29980242.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > > [Era Hotel & SPA Tulum](https://www.expedia.co.uk/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > > [Zama Village](https://www.expedia.co.uk/Tulum-Hotels-Zama-Village.h10923195.Hotel-Information) ---