Tulum Hotel Guide - Hotels with Pool Hotels in Tulum, Riviera Maya

Helpful staff and owner on site. Took care of slight air conditioning problem by moving us to a comparable room immediately. Neighborhood is colorful but safe. Good water pressure which is nice because water pressure can be an issue in Tulum. Pool temperature is warm and water is clean. Less than 10 minute cab ride to Tulum ruins. 7 minute ride to beach. Beaches not within walking distance. Hotel has bikes for rent. Coba ruins are 45 minutes by cab. Akumal, Playa Paraiso, hotel strip beaches and various cenotes are all reasonably close. Very good food nearby. Easy day trip to Cozumel and Playa Del Carmen. I am an experienced traveler and I will probably visit this hotel again.

It was the 2nd time we had been in 6 weeks and it was even better the 2nd time. The staff remembered us. It was low season so the hotel was barely at half-capacity. It is small property with only 96 rooms by my count. 2 restaurants and room service. Lovely beach view, no beach access. Pros: Service (Santos, Nemesio, and Isiah to name just a few) is spectacular. Especially if you tip a little. $1 is currently 18 mexican pesos so a few bucks goes a long long way. The rooms are super clean and are cleaned every day. The whirlpool in the room is slow (they warn you at the front desk) but it is really really nice once it is full (about 45 minutes). We had a top floor room the 1st time and a bottom floor room the 2nd time. Bottom floor seems to be a bit noisier, but both rooms were super nice. Wifi is free in the galeria. There is a library, couches, a bar, card tables and a pool table in there too. The AC in the rooms works wonderfully, which was important to me. Both times we were there, there was someone doing some improvements to the property (painting, cleaning, new roof, tree trimming, etc). Beautiful beach view. Super nice pool with plenty of loungers and umbrellas. 4 individual hot tubs by the pool (only 1 was hot while we were there, but they were working on getting the other ones hot too). The cold towel and the chair massage at check in are a really nice bonus too. Cons: Wifi and beach access would be possible if the dock area was cleaned up some.

Great staff, beautiful rooms and I loved the movies they played in pool every night. Great value, I would stay there again.

The rooms are cabanas in a mini jungle, 15 minutes from the Main Street in town. I can see how it would appeal to lots of people however you need to have torch/flashlight as the lights in the room are so dim, I could barely see. The restaurant and bar didn't seem to be open which was a shame. I was disappointed and a little annoyed to find that there was no hot water for a shower in the morning especially as it cost £97 for the night.

Shower pressure was awesome and shower was always hot. Air conditioning worked fantastic. veru clean.

Check-in was smooth, with a tepid glass of sparkly. The location is fantastic, especially the beach. The layout and design of the resort is interesting but a little dull and it seems that maintenance is behind schedule. The room was great, spacious enough, clean, and well appointed. For the most part, many of the staff were avoiding any contact unless directly approached. We had a nice meal at Porto Fino, Our waiter was super, the food was good quality ingredients, well prepared, a good resort result, but not fine dining. When we checked-out at 12:00, along with perhaps 8 or 10 other guests, there were only two people working the front desk. They almost insisted that guests fill out an interactive evaluation, which only extended the amount of time others were waiting to check-out. The pools seemed to have a lot of algae growing on the concrete. The overall theme of this review is that if the resort tried a little harder, a nice visit would have been a terrific visit.

The staff is excellent and very friendly. The rooms are clean and basic and priced accordingly.

It was a very relaxing experience. The staff was very nice and helpful. The room is clean and pretty minimal. It was nice that they change the towels and clean the room every day. It came with a complementary breakfast. They had a cute donkey that my son adored but he can also be kind of loud in the morning.

I loved Mi Amor, beautiful view, great design, good sized rooms, great location. Not in the thick of the tourist strip of Tulum, but a quick cab ride away. Close to one of the best beaches in Tulum and the Tulum Ruins. The staff are so nice, and they helped us with all our outings which were all excellent. It's just the right size, maybe under 20 rooms. Their restaurant is great! Everything was delicious. The breakfast that is included is amazing! So many options, wish we were there longer to try them all. Lunch and Dinner are great too. I don't have anything negative to say about this place, everything was amazing. Oh and go to the spa, amazing!

This beach is gorgeous, the pools are great, and for a typical all-inclusive resort, this place is fine. It is off the beaten path, though, so any wandering or shopping needs to happen after a 200 person taxi to town (the taxis are negotiated at that rate from the hotel no matter what, apparently) The hotel rooms are okay, not very updated, certainly not fancy (no alarm clocks, very basic, safe needed a new battery) and the food was just okay. Unfortunately, the front desk staff we encountered was rude both at check-in and check out, and didn't seem to really care about our experience at all. Also, it would be nice to not be treated like an irresponsible college kid upon check-in with the primary communication being to warn us about the fees for a lost key and lost beach towels, so maybe they should put that on a sign or deliver it differently. On check out, it took 20 minutes to get a cab, which may have been the result of the desk clerk calling a buddy instead of having them hail the first cab that came down the street, so reserve a cab ahead if you have a timing issue.