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On the beach
On the beach
Terrace/patio
Terrace/patio

Guest reviews

4.7 out of 5 Exceptional
105 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Contactless check-out

Map

Explore the area

Popular LocationTulum Beach1 min walk
Popular LocationSFER IK12 min drive
Popular LocationPlaya Akun14 min drive
AirportTulum, Quintana Roo (TUY)31 min drive

Choose dates to view prices

  • Oceanview Suite

    5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsOceanview Suite
  • Family Villa

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 Queen Bed and 1 Single Bunk Bed
    More detailsFamily Villa
  • Apartment, Kitchenette

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsApartment, Kitchenette
  • Suite, 1 King Bed, Beach View, Oceanfront

    5/5 guest room rating

    Room amenities

    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Beach View, Oceanfront
  • Garden Villa

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsGarden Villa
  • Panoramic Villa, 2 Bedrooms, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 6
    More detailsPanoramic Villa, 2 Bedrooms, Ocean View
  • Room, 2 Double Beds, Partial Ocean View

    4.6/5 guest room rating

    Room amenities

    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Partial Ocean View
  • Deluxe Suite, Balcony, Partial Ocean View

    4.2/5 guest room rating

    Room amenities

    • Partial ocean view
    • Sleeps 2
    • 2 Double Beds
    More detailsDeluxe Suite, Balcony, Partial Ocean View

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting. Take the opportunity to explore the area for outdoor excitement like ecotours.
Visit our Tulum travel guide
View in a map
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • SFER IK - 12 min drive
  • Playa Akun - 14 min drive
  • Las Palmas Public Beach - 17 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive

Restaurants

  • La Eufemia - 5 min walk
  • Hartwood - 7 min walk
  • Cenzontle - 9 min walk
  • Raw Love - 10 min walk
  • Restaurante Las Estrellas - 19 min walk

About this property

Alaya Tulum

Beachfront hotel with relaxing spa services
A restaurant, a bar/lounge and spa services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance and wedding services are on-site. All 20 rooms offer free WiFi, fridges and room service (during limited hours). Other amenities available to guests include rainfall showerheads, in-room massages and ceiling fans.
Alaya Tulum offers 20 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free nearby parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Bike rentals
  • Spa services

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Cookware/dishes/utensils
  • Fridge

More

  • In-room massage
  • Laptop-compatible safe

Policies

Check-in

Check-in between 3:00 PM and 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Alaya Tulum and receive a full refund?
Yes, Alaya Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Alaya Tulum cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Alaya Tulum?
As of 28 Oct 2020, prices found for a 1-night stay for 2 adults at Alaya Tulum on 29 Oct 2020 start from £318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Alaya Tulum pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Alaya Tulum?
There is free parking nearby.
What time is check-in at Alaya Tulum?
Check-in is from 3:00 PM to 8:00 PM.
What time is check-out at Alaya Tulum?
Checkout is at noon.
Does Alaya Tulum provide a shuttle to the airport?
Yes, there's an airport shuttle. A per person, roundtrip fee applies.
Where is Alaya Tulum located?
Nestled on the beach, this Tulum hotel is 0.1 mi (0.1 km) from Tulum Beach and 1.3 mi (2 km) from Sian Ka'an Biosphere Reserve. Playa Akun and SFER IK are also within 3 miles (5 km).
4.7
Exceptional
5 - Excellent
82
4 - Good
15
3 - Okay
5
2 - Poor
2
1 - Terrible
1

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alaya is a magical place! It exceeded all of my expectations. Beautiful, clean, excellent and attentive staff. The beach was perfect, the room was perfect. It was like being in a dream I never wanted to wake up from. ☺️
Stayed 5 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, servicio, etc, si pudiera dejar 10 estrellas las dejaría, especialmente para Carla que me ayudo tanto, Silvano que me llevaba el desayuno siempre a la habitación y Karen que también nos ayudó! Sin duda alguna volveremos. Sígueme en ig @lulyy7
Stayed 5 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff if 5/5. Definitely an exceptional experience. Only 12 rooms or so, villas right on the beach. The small restaurant is very local and you talk with the chef, he can make you anything you want. It’s like having a personal chef and bartender at all times.
Stayed 3 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the most amazing stay with approachable and attentive staff. Plan on returning my next time in Tulum!
Stayed 4 nights in Jul 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a real paradise! beautiful, clean, gorgeous. The staff and service are totally amazing! I suggest this place 1000%
Stayed 5 nights in Mar 2020

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