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Reviews of Towneplace Suites by Marriott Broken Arrow

2.5 out of 5
Towneplace Suites by Marriott Broken Arrow
2251 Stone Wood Cir, Broken Arrow, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 232 out of 339 reviews" "
Rating 8 - Good. 76 out of 339 reviews" "
Rating 6 - Okay. 15 out of 339 reviews" "
Rating 4 - Poor. 7 out of 339 reviews" "
Rating 2 - Terrible. 9 out of 339 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Overall our stay was fine.. was unable to extend my stay an additional week because the hotel was undergoing remodeling and their inventory was not updated online as per the front desk. I had to book at another hotel. Checked in on Monday and checked out Saturday, housekeeping never came during our stay. Phone out of order, floor lamp wouldn’t stay on, socket issue on on/off switch. Bathroom fan didn’t work. Shower barely got warm.. appears that was corrected on Friday.
Stayed 5 nights in Apr 2024
Response from Quincy on 9 Apr 2024
Ms. Karen, I sincerely apologize for the inconveniences. We will have each of these problems fixed before your next visit.

8/10 Good

Daniel

Liked: Cleanliness
Hot water wasn’t working. Eventually got fixed. Staff was terrible about it at first.
Stayed 3 nights in Mar 2024
Response from Quincy on 9 Apr 2024
Mr. Daniel, I apologize for the small inconvenience and will be sure to talk to the staff about it. Thank you for the feedback and again, my apologies.

10/10 Excellent

Nicole

Travelled with family, Travelled with pets
Liked: Staff & service
The service was exceptional. The entire staff was very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Quincy on 5 Apr 2024
Thank you so much Nicole, we greatly appreciate the kind words and look forward to your next stay with us!

10/10 Excellent

Gary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, professional, quiet, courteous staff without being overly aggressive. I'm planning on staying there again whenever i visit BA OK
Stayed 2 nights in Mar 2024
Response from Quincy Griffin on 11 Mar 2024
Thank you Mr. Gary for the kind remarks. We look forward to your next stay with us!

10/10 Excellent

Roman

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and easy check in.
Stayed 1 night in Mar 2024
Response from Quincy Griffin on 11 Mar 2024
Thank you for your response, we look forward to your next stay. Reach out and let us know if there's anything we can do to help!

10/10 Excellent

Gregory, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, and the free breakfest was quite nice.
Stayed 1 night in Mar 2024
Response from Quincy Griffin on 11 Mar 2024
Thank you for taking time to respond and giving compliments to show how we're doing. We look forward to your next trip, and please don't hesitate to reach out.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quincy Griffin on 3 Feb 2024
On behalf of the staff here, I want to say thank you for the rating you left for us and hope to see you again soon on your future travels. Thank you for staying at TownePlace Suites Tulsa/Broken Arrow!

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from Quincy Griffin on 29 Jan 2024
Thank you for the great rating! We greatly appreciate your response and look forward to you staying with us again!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities
Property is under renovations and minor construction ongoing. Staff was very helpful and respectful.
Stayed 5 nights in Dec 2023
Response from Quincy Griffin on 29 Jan 2024
Thank you for the great rating! We greatly appreciate your response and look forward to you staying with us again!

4/10 Poor

Eumir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Quincy Griffin on 29 Jan 2024
On behalf of the property, I do sincerely apologize and would like to know what could've been done better. If you are in the area, we greatly hope you choose to stay with us.

4/10 Poor

christopher

Disliked: Room comfort
Stay elsewhere unless you are happy with mediocre
I’m definitely not impressed. Dated looks, dated fixtures, bed was harder than a rock. Attitude from the front desk when we aks d for early check in at 3pm because we were in town for a 4 pm wedding. I’d give it a 4 out of 10 and won’t be back.
Stayed 1 night in Dec 2023
Response from Quincy Griffin on 29 Jan 2024
I greatly apologize for your experience during your stay and each thing you've detailed is something we tend to look at fixing going forward, especially the front desk attitude. Hopefully there will be a change of heart and you will stay with us again.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quincy Griffin on 29 Jan 2024
Thank you for the great rating! We greatly appreciate your response and look forward to you staying with us again!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family has been staying in two-bedroom units at the Marriot for several years. We are always pleased by the friendliness of the staff and the complimentary breakfast options each morning. The beds are extremely comfortable as is the temperature provided by the AC/Heat units in each room as well as the ability to open windows enough to get fresh air. I have noticed a slight decline in the cleanliness of the shared areas (hallway carpets, mostly). This year, I was surprised to be awakened at 7:00 a.m. by the sounds of construction on the room adjacent to mine on the Friday after Thanksgiving. Sounds of hammering and a nail-gun shocked my daughter and myself awake and awakened a baby, as we heard crying shortly after the nail-gun went into action. I am not sure who had the idea to begin early morning construction on one of the busiest weekends of the year for most hotels. I called and spoke with the front-desk assistant who relayed my concerns to the manager and we didn't hear any noise on Saturday morning, though the crew started up again later in the day. This was a bit disappointing as the walls vibrated with each bang of the hammer, making it impossible to go back to sleep. The entire point of staying in a hotel is to get a good night's sleep while traveling so I think this construction should have been delayed to another less busy weekend and should never start before 9:00 or 10:00 a.m. I will book again next year, hopefully with all renovations completed.
Stayed 4 nights in Nov 2023

8/10 Good

Kem

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place
Stayed 1 night in Oct 2023

2/10 Terrible

Johannes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kirk

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel with an awful manager
Flight to arrive in town was delayed a day due to being unable to make the connecting flight. I contacted the hotel and I was told that even if I wasn't able to change the reservation dates, they would hold it for me. It was a handicapped accessible room that was needed for my stay. I arrived the next day and they gave away the room and they were fully booked with no more vacancies. They refused to provide a refund. They not only told me something untrue on the phone, they kept my money for the room they gave to someone else. Everyone should avoid this place as they care nothing about people.
Stayed 15 nights in Jun 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations
Check in was easy, room was clean and comfortable. We had an accessible room and that met all of our needs. The only downside is that the handicap parking was not real close to the door, but we managed.
Stayed 2 nights in Oct 2023

8/10 Good

Fred

Stayed 3 nights in Oct 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2 bedroom suite for family!
Loved having the 2 bedroom suite. We loved the floorplan, but we did notice a slight smell that could mean it just needs a dehumidifier in there. And there wasn't a blanket for the fold out bed. We didn't call because it was about 1 a.m. when we figured that out. Luckily, we had brought a blanket. Very friendly staff especially the lady working in the breakfast area.
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting around was easy
Stayed 2 nights in Sep 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We did not find the beds comfortable…probably need new mattresses. There is some age to the property but breakfast was done nicely and wait staff was on top of restocking, assisting guests and clearing tables.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome property and employees!!!!!!!
Stayed 12 nights in Jul 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
The A/C wasn’t functioning but management was able to get me another room without issue.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was great, but the thing my wife and I enjoyed the most was the wonderful desk clerk I believe his name was Quincy! Wonderful wonderful young man full of local information and so personable! Will return just to interact with his warm personality!
Stayed 1 night in Jul 2023

8/10 Good

William

Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth

Stayed 3 nights in Jul 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
There was storm damage in the area, and we were never able to check in. The hotel kept us waiting for hours until midnight before they told us that they would not check us in. We ended up staying in a house with no electricity because of the failure of this hotel, the communication between the hotel, and the guest was absolutely trash
Stayed 1 night in Jun 2023

2/10 Terrible

Landon

Disliked: Cleanliness, room comfort
When we first got to our room it was 82° I shut the blinds due to the sun light beaming in and baking the room turned the AC down thinking it would cool off after a few hours when we would return, it didn’t cool off. Went down to front desk to notify them of the issue she first told me there wasn’t anything they could do I asked about possibly switching rooms and then she wanted to charge me to do so! Finally after arguing with the rude inexperienced lady and her calling multiple different people we got a new room which was also not very cool temp wise. It was late so made the best of it. I let them know the issues the next morning and no one seemed to care whatsoever. Will not be returning to this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Stayed 1 night in May 2023

8/10 Good

Marcie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was told I would have a room “refresh” after the second night stay. However that did not happen. Disappointing
Stayed 2 nights in May 2023
Response from Julia on 28 May 2023
Thank you for taking the time to complete the Satisfaction Survey in regards to your recent stay at TownePlace Suites Tulsa Broken Arrow.We are very sorry the room service was not performed as you expected.As we pride ourselves on delivering a memorable hotel experience during your travels, The information you provided has been shared with the appropriate department leadership.We hope to have another opportunity to deliver great service again whenever your travels bring you back to Broken Arrow

2/10 Terrible

Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The unique amenity is the kitchen. Do not expect to receive an accommodation for accessible rooms. I reserved a room online. I followed up and confirmed twice with the hotel after that, including 4 hours before check in. I arrived to find the room already given away, no acceptable alternative. As a thank you, we were given the worst room in the entire hotel, across from an elevator and the pool stairs right next to us. We had the pleasure of listening to kids run and stomp all over the stairs for our entire stay. What a treat! I will never stay at a Marriott hotel ever again.
Response from Julia on 25 Apr 2023
Dear Elizabeth,Thank you for taking the time to let us know about your experience while staying with us.We are very sorry you did not enjoy your stay.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Robert

Stayed 1 night in Apr 2023
Response from Julia on 25 Apr 2023
Hello Robert,We are very sorry you did not enjoy your stay.We appreciate your business and feedback.Best Regards

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The accommodation was excellent. In town for 5 days, needed a kitchen, so this was perfect. Only complaint was the dog waste around the property. I travel with my dog and always pick up after her. If the hotel isn’t going to require guests to clean up after their dogs then they need to have someone do a cleanup.
Stayed 5 nights in Mar 2023
Response from Julia on 25 Mar 2023
Dear David, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and we are glad you enjoyed your stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely,Julia Front Office ManagerTownePlace Suites

10/10 Excellent

Garry

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Very clean, quiet, professional staff.
Stayed 1 night in Feb 2023
Response from Julia on 18 Feb 2023
Dear Garry, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and we are glad you enjoyed your stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely,Julia Front Office ManagerTownePlace Suites

4/10 Poor

Pamela

Stayed 1 night in Feb 2023
Response from Julia on 11 Feb 2023
Dear Pamela,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Julia LapshovaFront Office ManagerTownePlace Suites

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean and well maintained, friendly staff. My only complaint is that the TV was a little old, although it was plasma I think, and had a little burn in near the center. Time to buy a new one
Response from Julia on 11 Feb 2023
Dear Laura,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Julia LapshovaFront Office ManagerTownePlace Suites

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, room comfort
We will definitely be back!!!
This was one of the best hotels we’ve ever stayed in. The rooms were clean and comfortable. The staff was super friendly and the breakfast was great. We will definitely stay here everytime we pass through Tulsa!!
Stayed 1 night in Nov 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2022

8/10 Good

Billie

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff was great, friendly. Rooms were clean Beds were comfortable Breakfast was good. Location is good. What we Didn’t Like? The noise from the kids that were staying at the hotel for a soccer tournament. They were very loud one evening until midnight! MIDNIGHT!! Unfortunately, we did not get a good night of rest. It’s understandable that kids can be excited and loud, but it’s a shame that the adult supervision let it go on all evening like that. We will make sure there is no soccer tournament going on at this location if we should choose to stay here again!
Stayed 3 nights in Nov 2022

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was so loud until after 10pm in the lobby then when guests moved up to 2nd floor we could still hear them running, banging things and just being loud until 11:30pm.
Stayed 3 nights in Nov 2022

8/10 Good

Ted

Travelled with group
Liked: Cleanliness, room comfort
Great! Wish we had more time. Even better if the ice machine was located on the same floor that we stayed on.
Stayed 1 night in Oct 2022

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice , clean very accommodating, very polite. Could have sat outside by fire or grilled. So glad I picked this place it was easy to find all the stuff we needed to do we were thee for a wedding
Stayed 5 nights in Oct 2022

10/10 Excellent

Sarah

Stayed 1 night in Oct 2022
Response from Magda Salcido on 30 Oct 2022
Dear Sarah, Thank you for taking the time to share your positive feedback and rating us 10/10!! We appreciate your business and look forward to serving you again soon.

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and fantastic property! I really recommend it for everyone! It felt safe and secure! The staff was amazing as well.
Stayed 1 night in Oct 2022
Response from Magda Salcido on 30 Oct 2022
Dear Kathy, Thank you so much for taking time to provide us feedback about your positive experience at our hotel. I will definitely share your comments with our staff. We look forward to hosting you again when you are in our area.

10/10 Excellent

Charisse

Stayed 1 night in Oct 2022
Response from Magda Salcido on 30 Oct 2022
Hi Charisse, Thank you for taking the time to leave us positive feedback regarding your stay. We appreciate you rating us 10 out of 10. We hope you stay with us again when you are in the Broken Arrow area.

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice staff, clean room, close to restaurants and expressway.
Stayed 3 nights in Sep 2022
Response from Magda Salcido on 13 Sept 2022
Dear Richard, Thank you for taking time to share your positive feedback and rating us 5/5!!. We appreciate your business and look forward to serving you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Great Place
Our stay was great. We were pleasantly surprised at how freshly painted and clean it is. The breakfast was great with alot of variety. Will definately stay there again.
Stayed 1 night in Sep 2022
Response from Magda Salcido on 13 Sept 2022
Hi David, Thank you for talking the time to leave us positive feedback regarding your stay. We appreciate you rating us a 10 out of 10. We hope you will stay with us again when you are in the Broken Arrow area.