Ratings based on 407 Verified Reviews

3.9 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Not what I expect from a 3.5 star hotel

Posted 12-Apr-2017
First surprise was they do not have complementary coffee in the lobby during the morning. The day we were checking out the housekeeping crew was knocking so hard very early in the morning. Later at about 10 am the smoke alarm went off, we were in the sixth floor, people from every room exiting scared of what was going on, when we started running in the hall looking for the stairs the housekeeping crew was performing their normal shores in a room, when I asked them why they were not rushing out they said that because it was a false alarm!! Come on people, you should have been notifying guest!! Bad experience, not worry about the guest, this hotel is about getting your extra dollar.
Comment from Hotel Management
25-Apr-2017 by Priscilla G, Hotel Management
Dear Valued Guest, Thank you for your feedback, Hope to see you again for future reservations.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Oral Roberts University.

Posted 03-Apr-2017
Location: Close to Oral Roberts University and Walmart.
Hotel staff was very nice. The rooms were clean and comfortable.
Comment from Hotel Management
25-Apr-2017 by Priscilla G, Hotel Management
Dear Valued Guest, Thank you for staying with our hotel. Hope to see you again for future reservations.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, friendly staff.

Posted 26-Mar-2017
Attended a workshop. The meeting room was well prepared. The staff was quite helpful.
Comment from Hotel Management
31-Mar-2017 by Priscilla Gonzales-Revenue Manager, Hotel Management
Thank you for you nice comments. We are looking to see you again for future dates.
2 out of 5
by A verified traveller

Out dated.

Posted 22-Mar-2017
A/C not cooling. Furniture broken. Toilet was slow. Simply not going back.
Comment from Hotel Management
31-Mar-2017 by Priscilla Gonzales-Revenue Manager, Hotel Management
Dear Guest, Thank you for your comments and concerns. We have addressed any issues and hope to see you again for future bookings.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Feb-2017
Pros: Excellent guest service. High five to Joe! Rooms very clean and very comfortable. Offered shuttle service to the casino was a surprising plus.
Cons: Nothing
Location: River Spirit Casino
Guest services was awesome! The room was large, spacious, and most important comfortable and CLEAN!
Comment from Hotel Management
02-Mar-2017 by ke, Hotel Management
Thank you for the positive review! I will definitely make sure to let Joe know of his amazing service. He is a great addition to our team! We work extremely hard to ensure a guests a great experience. We look forward to your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Pros: The remodel to the lobby looks great.
Cons: The restaurant could have better pricing for children.
Location: The location is ok. It's a college location but seems to have a few transients walking around. Would not leave at night unless I had to.
Check in was quick, convenient swimming pool (indoor and heated). The breakfast restaurant on site is a bit over priced, $42 for 1 adult and 3 children. However, overall this hotel continues be one of our favorites for our weekend getaways.
Comment from Hotel Management
23-Feb-2017 by Kenneth Estrella - Front Office Manager, Hotel Management
I am extremely glad to see you fancied our remodel. It took a lot of hard work from the renovation crew and we are very happy with the outcome. I do apologize for the high price at the restaurant. We do have certain rates that do include breakfast and might definitely help with that. I am very happy to know you have included us as one of your favorites and we look forward to giving you the best guest experience we can possibly give on a consistent basis.
4 out of 5
by A verified traveller from S

price was right

Posted 19-Feb-2017
clean rooms, decent price. took 20 minutes to check in, I never stayed somewhere where it took so long to check in. Very noisy hotel, you could hear every door open and close. nice area, not far from downtown tulsa but far enough you where out of the hussle
Comment from Hotel Management
25-Feb-2017 by Kenneth Estrella - Front Office Manager, Hotel Management
Thank you for your feedback. We value all guest reviews and look at them as an opportunity to improve the guest experience. I do apologize for having to wait so long to check-in. This is definitely something that does not occur often at our property. And as far as the noise. Unfortunately, it is something that is hard to foresee. However, you can always call us directly to request a quiet floor and we will try our absolute best to find a more quiet spot of the hotel that evening. Other than that, I would like to personally thank you for choosing to stay with us and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Southwest Oklahoma

Highly recommended

Posted 30-Jan-2017
Joe at the front desk was very friendly and accommodating. We would recommend this hotel to anyone. Bed was very, very comfortable.
Comment from Hotel Management
31-Jan-2017 by Kenneth Estrella - Front Office Manager, Hotel Management
Thank you for your posiive feedback! We are happy to hear your enjoyed your stay with us! We also agree that Joe is as friendly and accommadating as they come. We wil make sure to pass the good word to him. Thank you and we look forward to seeing you again.
5 out of 5
by A verified traveller

Posted 23-Jan-2017 on Hotels
Comment from Hotel Management
31-Jan-2017 by General Manager, Hotel Management
Thank you for giving us an excellent score! We look forward to your next stay with us!
5 out of 5
by Tyler

Posted 22-Jan-2017 on Hotels
Comment from Hotel Management
31-Jan-2017 by General Manager, Hotel Management
Thank you for giving us such a great score! We look forward to your next stay!