Exterior

Reviews of The Tuxon Hotel, Tucson, a Member of Design Hotels

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 542 out of 798 reviews" "
Rating 8 - Good. 160 out of 798 reviews" "
Rating 6 - Okay. 46 out of 798 reviews" "
Rating 4 - Poor. 29 out of 798 reviews" "
Rating 2 - Terrible. 21 out of 798 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lonnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tuxon is the cutest property. The rooms are nice and clean. The pool and bar are amazing! ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabrielle, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk check in was perfect. The room service was great.
Stayed 1 night in Apr 2024
Response from Kristin Haro on 22 Apr 2024
Gabrielle,Thank you for this awesome feedback!

10/10 Excellent

alexandra, shawnee mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristin Haro on 20 Apr 2024
Alex,Thanks for this awesome feedback!

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean, updated, and comfortable.
Stayed 1 night in Apr 2024
Response from Kristin Haro on 17 Apr 2024
Monica,Thank you for this amazing feedback.

10/10 Excellent

Abbey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem! The hotel is extremely clean and full of charm. I will definitely be staying here again. The bar and restaurant provide many unique options for eating and drinking. The pool area is fun environment. The rooms are up to date and very modern. My only dislike is the area around the hotel. But, they do have a gate that shuts at 9:00. Highly, highly recommend the Tuxon!
Stayed 3 nights in Apr 2024
Response from Kristin Haro on 16 Apr 2024
Abbey,It's wonderful to hear about your positive experience at The Tuxon! The cleanliness, unique dining options, modern rooms, and fun pool area all sound like it left a memorable impression. It's great that you appreciated our properties security measures that we have in place with the gate closure at 9:00. Thank you for sharing your feedback and recommendation!Kristin HaroOperations Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristin Haro on 20 Apr 2024
Kim,Thanks for this awesome feedback!

8/10 Good

Grace

Liked: Cleanliness, staff & service
Upon arrival it looked awful, like a motel 6. But it’s really wonderful once you get passed the turn in - they are painting it now but the first impression is yuck! Next week when the painting should be done it will be nice and fresh. The place is SWEEEET! Someone wrote a review that the place needs a fence around the whole place - well that has been added and it’s quite tasteful. Mixed metals and concrete. The reception gals were pleasant. The bar is great. The pool area and furniture very cool!! I’ll be back!
Stayed 1 night in Apr 2024
Response from Kristin Haro on 11 Apr 2024
Grace,It sounds like the initial appearance of our property might have surprised you, but you found the place to be wonderful once you got past the first impression. The ongoing painting should enhance our properties look further. It's great to hear that the reception staff were pleasant, and you enjoyed the bar, pool area, and furniture. Your positive experience makes you eager to return, which is fantastic!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely stay here!!! Great vibe, super friendly and helpful staff, yummy food.
Stayed 3 nights in Apr 2024
Response from Kristin Haro on 9 Apr 2024
Jan,It sounds like you had a fantastic stay! A great vibe, friendly staff, and delicious food can truly make a difference in the overall experience. Thank you for sharing your positive feedback!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Super cute…reminded me of Palm Springs. As we were eating breakfast, they had a gentleman playing music next to the bar. He was amazing!
Stayed 2 nights in Apr 2024
Response from Kristin Haro on 9 Apr 2024
Stephanie,It sounds like you had a wonderful experience! Live music can really enhance a meal. It must have been lovely to enjoy breakfast with such a talented musician playing nearby.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristin Haro on 14 Apr 2024
Thank you for this awesome feedback!

8/10 Good

paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristin Haro on 9 Apr 2024
Paulette,Thank you for this awesome feedback.

6/10 Okay

Donna

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Kristin Haro on 6 Apr 2024
Donna,Thanks for this feedback!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristin Haro on 3 Apr 2024
Claudia,Thank you so much for this amazing feedback!

2/10 Terrible

Susan

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in and saw the room and left!!!! Terrible!!!
Stayed 1 night in Apr 2024
Response from Kristin Haro on 2 Apr 2024
Susan,We are sorry to hear you did not enjoy our property. Please give us a call so we can discuss what went wrong.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, manager and staff and duty did an amazing job for the Easter event
Stayed 1 night in Mar 2024
Response from Kristin Haro on 2 Apr 2024
Christina,It's wonderful to hear that the Manager and staff members did such an amazing job for the Easter event. Their dedication and hard work aimed to create a memorable and enjoyable experience for guests and the children. Such positive feedback is always appreciated!

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall.very good
Stayed 2 nights in Mar 2024
Response from Kristin Haro on 2 Apr 2024
Salvador,Thanks for the feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and unique stay!
Stayed 1 night in Mar 2024
Response from Kristin Haro on 2 Apr 2024
Steven,Thanks for this awesome feedback!

10/10 Excellent

Taylor

Stayed 1 night in Mar 2024
Response from Kristin Haro on 21 Apr 2024
Taylor,Thanks for this awesome feedback!

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Modern updates to what used to be a motel, now own ed by Marriott. Amazing design around the property and plants
Stayed 1 night in Mar 2024
Response from Kristin Haro on 2 Apr 2024
Aidan,Thank for taknig the time to provide us with this awesome feedback!

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautifully renovated, rooms are beautiful and very clean. They have friendly staff, provide hot coffee & tea, good quality shampoo, conditioner, body wash. The only unappealing quality is the surrounding neighborhood of run-down houses so as long as you don’t plan on exploring the area around the hotel, this is a perfect place to stay. Also no jacuzzi.
Response from Kristin Haro on 31 Mar 2024
Tiffany,It sounds like our property supplied you with beautifully clean rooms with friendly staff and great amenities like coffee, tea, and quality toiletries. Our surrounding neighborhood may not be ideal for everyone, but it is the birthplace of Tucson, and we house 7-8 generations of families in the neighboring homes. Our area is rich in culture and history. They do offer Walking Tours which are available to gain insight and knowledge on the community. Although we have no jacuzzi, our pool is heated daily to 85 degrees.

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Kristin Haro on 28 Mar 2024
Thank you for this awsome feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Kristin Haro on 25 Mar 2024
Thank you for awesome review!

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristin Haro on 23 Mar 2024
Thanks for your feedback!

10/10 Excellent

Elea, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! It's my go to place when I go to Tucson. Friends from Tucson use it for their stay-cations.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 21 Mar 2024
Elea,It's wonderful to hear that you found this place amazing and that it's your go-to spot in Tucson! The fact that even locals use it for stay-cations speaks volumes about its quality and appeal.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really nice. Seems extremely newly renovated. The rooms are small but laid out very well. The walls are pretty thin so you hear a lot and the area is crap. There were multiple people drinking in the parking lot and quite a few homeless and drug addicts around the property.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 21 Mar 2024
David,Thank you for reaching out and providing us with this feedback. We apologize if your stay was not up to standards. We will look into these concerns to see what went wrong.

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and secure
Stayed 1 night in Mar 2024
Response from Kristin Haro on 20 Mar 2024
Wendy,Thank you for this awesome feedback!

10/10 Excellent

Flora, milan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very nice and welcoming. food was good and bar was relaxing
Stayed 4 nights in Mar 2024
Response from Kristin Haro on 20 Mar 2024
Flora,Thank you so much for the kind words in regards to your experience.

10/10 Excellent

Juergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, But the room trash cans are tiny, could've been bigger or maybe more than one.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 20 Mar 2024
Juergen,We are glad to hear that you found the room clean. Your suggestion about having larger or additional trash cans is noted. Providing feedback like this can help improve the overall guest experience. Thank you for sharing your thoughts!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Kristin Haro on 18 Mar 2024
Lee,Thank you for this positive feedback!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute vibe at this inn This place is such a cute boutique inn. Clean and modern. The only thing I would do is stay on second floor you can hear the people above walking on first floor.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 20 Mar 2024
Chad,It's great to hear that you enjoyed our boutique vibe of the Hotel, and found it clean and modern. Thank you for mentioning the noise issue on the first floor. Opting for a room on the second floor could be a good idea to minimize disturbances from people walking above. Your feedback is valuable for future stays. Thank you for sharing your experience!

4/10 Poor

Jeannette

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is simply a motel. Very over priced. The area is extremely sketchy. The property has a bar on it & people kept walking back to their rooms all night from there. It was super loud. The rooms are tiny. Go somewhere else, this place is not it.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 17 Mar 2024
Hello there Jeannette,We appreciate your feedback and are sorry to hear that you did not enjoy your stay. We are a boutique hotel who prides themselves on their location in the heart and birthplace of Tucson. We apologize for the constant noise, however our front lobby area is open to the public 24/7, we do have earplugs for purchase at the front desk area in case you did need to drown it out however. Again, thank you for your review and we hope to see you again so that we can ensure you get the full Tuxon experience!

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Initial room was adjacent to the freeway and somewhat noisy. Staff were very obliging and moved us to a quiet room at the back of the property which was perfect. Great hotel all in all with a great pool and amenities.
Stayed 5 nights in Mar 2024
Response from Kristin Haro on 17 Mar 2024
Thank you for your feedback, Michael,We hope to see you again! Let us know if you will be staying in the future so that we may move you to a room of your preference before you even check in!

8/10 Good

Melodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool decor. Great pool area. Clean and safe despite being in a rough neighborhood. Room decor is minimalistic and attractive, but amenities are impractical: trash can is smaller than an ice bucket; bathroom faucet is on the side of the sink, so water gets on the counter; lighting options are either bright overhead lighting or a small, dimmable lamp between the beds. The main light switch appears to have a short, as it takes several attempts for it to come on. Toilet paper holder is broken. Not enough towels for the three of us in the double queen room. The “closet” comprises a single exposed metal bar next to the tv and two drawers below the tv.
Stayed 3 nights in Mar 2024
Response from Kristin Haro on 17 Mar 2024
Hey there, Melodie,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are a boutique hotel located in the rich heart of Tucson with an epic story to tell. We are delighted to hear you enjoyed our cool decor as well as the great pool area. However, we sincerely apologize for any inconveniences you experienced with our amenities.We have noted your concerns regarding the practicality of certain amenities in your room, such as the size of the trash can and the placement of the bathroom faucet. Rest assured, we will address these issues promptly to enhance the overall guest experience.Your feedback regarding the lighting options, the main light switch, the broken toilet paper holder, and the insufficient towels has been duly noted, and we will take immediate steps to rectify these shortcomings to ensure a more comfortable stay for our guests in the future.We appreciate your valuable feedback as it helps us improve and deliver a better experience for all our guests. Should your travels bring you back to Tucson, we hope to have the opportunity to welcome you again and provide you with an exceptional stay that meets and exceeds your expectations.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable priced. Rooms were updated and clean. Pool area was nice. The area around the property was not very nice. Nothing was within walking distance.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 13 Mar 2024
Mark,It's great that you found our rooms were updated and clean, and that you found the pool area enjoyable as well. Our property is in the birthplace of Tucson in Menlo Park. We have a rich history and culture here within the community. We do have a tram within walking distance that takes you Downtown and to various areas around the city.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. I was impressed by the chic ambiance, especially at this price point.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 13 Mar 2024
Charles,That's wonderful to hear! It's always a delight when a place exceeds expectations, especially when it comes to ambiance and affordability.

10/10 Excellent

??

Stayed 1 night in Mar 2024
Response from Kristin Haro on 30 Mar 2024
Thank you for this awesome feedback!

8/10 Good

Leona, Bellingham

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kristin Haro on 13 Mar 2024
Leona,Thank you for this awesome feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It was less expensive than the hotels downtown. The room was clean and updated. There was no place to walk to nearby. The dining and lobby area were very small. Never got breakfast.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 11 Mar 2024
Hello there, Mark,Thank you for your feedback. We are glad to hear that you found our hotel to be a cost-effective and clean option. We apologize for the lack of nearby walking destinations and the limited dining and lobby space. We regret that you did not get to enjoy breakfast during your stay. Please know that we value your comments and will strive to improve your experience in the future. We would be delighted to provide you with recommendations for local attractions next time you stay with us

8/10 Good

Jemellee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms
Stayed 1 night in Mar 2024
Response from Kristin Haro on 5 Mar 2024
Jemellee,Thank you for this amazing feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern decor.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 4 Mar 2024
James,Thanks for this amazing feedback!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun, artful transformation of a 50’s era roadside motel.
Stayed 1 night in Mar 2024
Response from Kristin Haro on 4 Mar 2024
Jayne,Thanks for this amazing review!

8/10 Good

Eleanor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kristin Haro on 5 Mar 2024
Eleanor,Thank you for this awesome feedback!

10/10 Excellent

Douglas

Stayed 1 night in Mar 2024
Response from Kristin Haro on 25 Mar 2024
Thank you for awesome review!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money. Staff were very friendly and welcoming.
Stayed 2 nights in Mar 2024
Response from Kristin Haro on 4 Mar 2024
Mike,Thank you for this awesome feedback. We are happy you enjoyed our welcoming staff!

10/10 Excellent

Benjamin

Liked: Amenities
Liked the modern amenities of the room. Also enjoyed the bar and breakfast area.
Stayed 2 nights in Mar 2024
Response from Kristin Haro on 4 Mar 2024
Ben,Thank you so much for this awesome feedback!

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpectedly wonderful!
Stayed 1 night in Mar 2024
Response from Kristin Haro on 3 Mar 2024
Todd,Thank you so much for this awesome review!

2/10 Terrible

Keer

Disliked: Cleanliness, staff & service
Body wash is empty, water bottle was used by the last guest.
Stayed 1 night in Feb 2024
Response from Kristin Haro on 29 Feb 2024
Keer,We are sorry to hear things did not go as planned. We will be reaching out to learn more about what went wrong and how we can fix the situation.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. Enough room for our family of 3. The price was not bad either. We'll definitely be going back.
Stayed 1 night in Feb 2024
Response from Kristin Haro on 27 Feb 2024
Angelica,Thank you for this awesome feedback! We are happy to hear that you enjoyed your stay!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is renewed but still kept it's retro feel. Great staff and very clean with modern rooms. Fantastic pool area for lounging in the sun.
Stayed 3 nights in Feb 2024
Response from Kristin Haro on 29 Feb 2024
Gordon,We are so happy to hear you enjoyed your stay and our awesome clean property!

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristin Haro on 29 Feb 2024
Carrie, Thank you for this awesome feedback!