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Reviews of La Quinta Inn by Wyndham Tucson East

2.5 out of 5
La Quinta Inn by Wyndham Tucson East
6404 E Broadway Blvd, Tucson, AZ

Reviews

6.6
Rating 10 - Excellent. 277 out of 1047 reviews" "
Rating 8 - Good. 233 out of 1047 reviews" "
Rating 6 - Okay. 188 out of 1047 reviews" "
Rating 4 - Poor. 176 out of 1047 reviews" "
Rating 2 - Terrible. 173 out of 1047 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Toilet and shower room really needs to be upgraded
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great locaation
Stayed 1 night in Apr 2024

10/10 Excellent

Marsha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that checked me into the hotel on the night of April 21, 2024, did an awesome job! He was polite, efficient, friendly. I have a degree in the hospitality industry and have worked in 4 and 5 star resorts. This young man should be commended on the excellent job that he did. I have stayed at this hotel twice now. It is quiet and clean. The beds and pillows are super comfortable. I have brought my dog with me each time and there are no loud car noises or voices of people in the next room to agitate my dog and keep him up at night or set him off barking. I will continue to stay here whenever I come to Tucson.
Stayed 1 night in Apr 2024

2/10 Terrible

Janell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed in several La Quinta's in different states and have come to expect a consistent standard of quality. The Tucson facility was the worst of any place that I've ever stayed. The floors and edges around the room were filthy. The bathtub was so gross, we opted not to bathe. The bathroom door and sink need to be replaced. Both are beyond repair. The furniture is worn down like something one would buy to refinish from a thrift store. The next room had "rent by the week" quests complete with plants and a dog. One could only guess what their occupation is. On the plus side, the staff were pleasant and helpful. Linens were sparkling white.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 20 Apr 2024
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you experienced during your stay. We are addressing these concerns to ensure a better experience for our guests in the future. We're glad to hear that our staff was pleasant. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an improved stay.

6/10 Okay

Michael

Disliked: Staff & service, amenities
Front desk clerk was rude. Nothing to drink at breakfast except coffee. I am allergic to coffee. No water no nothing.
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 20 Apr 2024
We apologize for the lack of beverage options at breakfast and for any rudeness you encountered from our front desk. Your feedback is important to us, and we will address these issues to improve our services

4/10 Poor

Jesus

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The bathroom is very dirty ,,
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 18 Apr 2024
I'm sorry to hear about the cleanliness issue in the bathroom. We'll address this immediately. Thank you for bringing it to our attention.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Apr 2024
Hi David! Thank you for your perfect review, see you again soon!

8/10 Good

Kelly

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms definitely need some updating. The bath tub may have been white at on time but it was gray & looked filthy. A dead bug was smashed on the wall and another one on the ceiling. Check in staff was very nice.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your feedback, Kelly. We appreciate your kind words about our check-in staff. We take your comments about the room condition seriously and will work on improvements. Your input helps us enhance the guest experience. We hope to welcome you back for a more satisfying stay in the future.

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your review, Sarah. We're glad you found our team friendly. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
Exterior access. Less secure
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
"Thank you for sharing your feedback, Anthony. We take security very seriously and are constantly working to improve it. Your input helps us make necessary adjustments to ensure a safe and comfortable stay for all our guests. We appreciate your review

6/10 Okay

Tabitha

Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Andrea Merritt on 14 Apr 2024
Good afternoon KimberlyI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
out of eggs and orange juice and milk two days in a row
Stayed 4 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 14 Apr 2024
We're truly sorry for the inconvenience. Your feedback is valuable, and we'll make sure this doesn't happen again. Thank you for bringing it to our attention.

4/10 Poor

Chris

Liked: Staff & service, property conditions & facilities
There was no hot water in shower. We willneveruse La Quinta again. This has happened before in other La Quintas.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 12 Apr 2024
I'm truly sorry for the inconvenience you experienced with the hot water during your stay. Your feedback is crucial, and we're taking steps to ensure this issue is resolved. We'd love the opportunity to make it up to you in the future.

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dated property. Had to go to the front desk to get a roll of toilet paper. Shower was bad — no water pressure. Will not be staying there anytime soon.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 7 Apr 2024
We apologize for the inconveniences you faced. We are addressing the dated property issues and water pressure. We hope you reconsider staying with us in the future for a better experience.

2/10 Terrible

Bobbie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a room downstairs bc we're seniors with 2 dogs. We were told there weren't any available. That was not true. Our dogs were terrified of the concrete stairs so we had to carry them up and down each time. Check out is 11am. At 11:10 the lady from the front desk came banging on the door, then she opened the door & terrified our dogs. At that time we were in the process of loading the car. Had I not been in the room at that moment, our dogs would've escaped. We will NEVER go back to this location.
Stayed 5 nights in Jan 2024
Response from Jaun Johnson Front Desk Manager on 7 Apr 2024
We're truly sorry for the troubles you had during your stay. We apologize for the mix-up about the downstairs room and for the incident with our staff member. We're addressing these issues to prevent them from happening again. If there's anything we can do to make it right or assist you further, please let us know.

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The young man Jaun who helped us was extremely nice and polite and friendly.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 5 Apr 2024
Thank you for sharing your positive experience! We're delighted to hear that (I), Jaun provided excellent service.

8/10 Good

Mario Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 3 Apr 2024
Thank you for your positive 4/5 review. Glad you enjoyed your stay, see you again in the near future!

8/10 Good

Jose, Anthony

Travelled with family
Liked: Cleanliness, staff & service
Mostly everything was great. It definitely looks like it used to be an old motel, acquired by the Wyndham group, looks recently renovated, at least on the surface (new coats of paint, new carpets and bathroom floor, new bedding/linens), but the bathtub clearly looked like it has seen better years. Still, everything was very clean, except for the fact that the facilities may be in need of fumigation: I swatted two giant-sized mosquitoes and one tiny roach. That left us a little uneasy the first night. But for the rates offered, it still has great value, great location.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 3 Apr 2024
Thank you for your feedback. We're glad you enjoyed most of your stay and appreciated our recent renovations and cleanliness. We apologize for any inconvenience caused by the bathtub and insects, and we'll address these issues promptly. We hope to welcome you back for another enjoyable stay. Thank you for choosing us and highlighting our great value and location.

8/10 Good

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 13 nights, room was clean, bedding clean and fluffy white towels, breakfast was ample to start the day, staff where really nice and helpfull. Also within walking distance to shops and other eating outlets. I will definately be booking again.
Stayed 13 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 31 Mar 2024
Thank you for your feedback and loyalty! We're delighted you enjoyed your stay and look forward to welcoming you again soon.

4/10 Poor

Alycia

Travelled with family
The hotel was not very clean and looked very worn down. The hot tub was out of order which was disappointing. The room service staff was good about stopping by each day to collect garbage and bring more towels or toiletries. The tv in the room and cable was difficult to use-seemed to have a lag from the remote. WiFi was not good either. Also twice room card did not work to get into room and had to go to the front to get new keys. Overall a poor experience sadly.
Stayed 4 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 30 Mar 2024
Thank you for sharing your feedback. We're working on improvements to ensure a better experience for our guests in the future.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 30 Mar 2024
Thank you for highlighting our location. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Cheryl, Coos Bay

Liked: Cleanliness, staff & service, amenities
Noisy surroundings, noisy fridge, hard bed, bad bathtub and tub fixtures. Tiny breakfast area, unable to have breakfast due to no where to sit. Went to Denny’s next door. Bathtub surface was badly worn and cracked around drain with a really bad patch job. The shower head, faucet and knobs were very old and worn. Entry area was nice and well lit, late night desk clerk was very kind.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 30 Mar 2024
Thank you for sharing your detailed feedback. We apologize for the inconveniences you encountered and will address these issues promptly. We appreciate your kind words about our late-night desk clerk and hope to provide a better experience for you in the future.

2/10 Terrible

Sydnea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 27 Mar 2024
Thank you for your review!

6/10 Okay

Norbert

Mediocre maid service. Towels missing, front patio not clean. Maid service skipped one day.
Stayed 6 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 27 Mar 2024
We apologize for the subpar maid service you experienced. We'll address these issues to ensure a better experience in the future.

4/10 Poor

Nelson

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We ended up cancelling our stay and going to a Sheraton. Being from Canada and having camped our way down to Arizona. We wanted our hotel to have a working hot tub and pool. Especially since travelling with children. We called a couple days in advance and the staff (very friendly) assured us the hot tub and pool were in working order. We booked, and checked in, upon checking in, we asked if the hot tub and pool were working and they said yes, again very friendly professional experience. We got our keys and headed to the room, checked out the pool and hot tub and to our surprise, not only was the hot tub not working, the water was cloudy and there was a visible scum layer on the bottom. The pool had debris floating all around in it as well. We went straight back to the lobby and canceled. We got a full refund and headed down the road to a slightly more expensive Sheraton. Was worth every penny.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 24 Mar 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will work diligently to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope you give us another chance to exceed your expectations in the future.

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 27 Mar 2024
Thank you for your review!

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Many restaurants nearby. Pool view nice yet wish hot tub was working. Wish breakfast have more healthy options. Loved tv service. I see some rust around bathtub. Good employees
Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 24 Mar 2024
Thank you for sharing your experience. We appreciate your input and hope to see you again soon.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 12 Apr 2024
Thank you for your 5/5 rating! Glad to hear you enjoyed your stay with us!

6/10 Okay

Lillie Jordan Owens Stephen

Travelled with family
The restroom could've used a little bit more care
Stayed 3 nights in Mar 2024
Response from Andrea Merritt on 19 Mar 2024
Good afternoon Lillie Jordan, I would like to thank you for taking time out of your busy schedule to submit a review for our property. I would also like to apologize for the experience you had at our property. I assure you that is not the level of customer service that we strive for at the Laquinta Inn. Your feedback is sincerely appreciated and we will utilize it to make necessary improvements. I hope you will stay with us again in the future.

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrea Merritt on 19 Mar 2024
Good afternoon MariI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

10/10 Excellent

Danielle

Stayed 2 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 7 Apr 2024
Thank you for your 5/5 rating!

6/10 Okay

DAVID

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst mattress I've ever slept on!
Stayed 6 nights in Mar 2024
Response from Andrea Merritt on 19 Mar 2024
Good afternoon David, I would like to thank you for taking time out of your busy schedule to submit a review for our property. I would also like to apologize for the experience you had at our property. I assure you that is not the level of customer service that we strive for at the Laquinta Inn. Your feedback is sincerely appreciated, and we will utilize it to make necessary improvements. I hope you will stay with us again in the future.

6/10 Okay

Josh

Travelled with family and small children
Disliked: Amenities
Breakfast wasn't great, staff wasn’t friendly.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 16 Mar 2024
Thank you for your feedback. We're glad you had a great check-in experience with our friendly front desk staff. We apologize for any inconvenience caused during breakfast and will address the issues raised with our breakfast team.

4/10 Poor

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Check in was amazing. Super friendly front desk staff. The breakfast lady was very rude. Stood over by the front desk and people kept asking for items that had run out. No milk, coffee, waffle mix, eggs, coffee cups….. Cut off time of 9am, is not enough time. I was shamed for taking breakfast to my room but there was no where to sit because everyone was rushing to get breakfast before 9am cutoff. Bathtub is painted and so are countertops. Peeling paint around sink. Property was clean.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 16 Mar 2024
Thank you for your feedback. We're glad you had a great check-in experience with our friendly front desk staff. We apologize for any inconvenience caused during breakfast and will address the issues raised with our breakfast team.

8/10 Good

Pa, Hampton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ok place. Wasnt too bad. Only stayed here cause it was affordable for last minute stay plus I have a dog. Pet friendly. Close to food and shopping.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
"Thank you for your kind words and feedback, we appreciate your support!"

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Breakfast was about par for the course - it will tide you over until lunch. The area is extremely easy to get around on by foot with a nice mall a couple of blocks away and plenty of dining options and bus transportation next to the hotel.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
Thank you for your kind words about our friendly staff, convenient location, and nearby amenities. We're glad you enjoyed your stay!

4/10 Poor

Jeffrey

Disliked: Staff & service
I didn't fall asleep until after 3am because the people above us were stomping non stop for 4 straight hours. Hotel front desk didn't seem to care.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
Thank you for bringing this to our attention. We apologize for the disturbance you experienced and will address it with our team to ensure a more peaceful stay for our guests in the future.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 31 Mar 2024
Thank you for your review.

6/10 Okay

Aubrey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was amazing! The property is run down and our room had the last guest’s chips on the floor. The toilet wouldn’t flush unless you held it down for 30 seconds and the carpet was peeling. It was cheap but for good reason, you get what you pay for. The outdoor area was nice and I liked the ability to open our back slider and sit outside. I’m pretty sure the property is non-smoking and there were at least 3 different groups of people smoking outside our room the next morning so it’s taken with a grain of salt.
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
We're thrilled to hear that you found our staff amazing and enjoyed the outdoor area. We apologize for any cleanliness and maintenance issues you encountered during your stay. Your feedback is valuable, and we'll work diligently to address these concerns and ensure a better experience for our guests in the future.

10/10 Excellent

Espiridion

Liked: Cleanliness, staff & service
It's a really nice place to be is just a little noisy. And it's close to the hospital where my family member is staying. The lady working at the front desk is very friendly.
Stayed 1 night in Mar 2024
Response from Andrea Merritt on 16 Mar 2024
Good afternoon EspiridionI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

10/10 Excellent

Dawn

Travelled with partner
It was easy to walk around and Nordstrom was across the street!
Stayed 2 nights in Feb 2024
Response from Andrea Merritt on 6 Mar 2024
Good afternoon DawnThank you for taking time out of your busy schedule to review our property. We are pleased to see that you enjoyed your stay. I will be sure to share your feedback with our staff and we look forward to seeing you again. Thank youAndrea Merritt

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
Thank you for highlighting our convenient location!

4/10 Poor

Alyse

Disliked: Cleanliness, amenities, property conditions & facilities
The door key would stop working every time I came back in the evening and I would have to go back to the desk each time to get it reactivated. The hot tub was cooler than the main pool. The body wash and shampoo/conditioner both only half full and had dried product on the outsides of the bottles. The hotel map was confusing to read and there is not enough signage from each area to the lobby. The bed was comfortable but the pillows were lumpy I would have brought my own if I had known. Was definitely hoping for better. Oh well Hopeful my review helps the next person have a clear picture of where they are headed to if they book their stay here.
Stayed 3 nights in Feb 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
We apologize for the inconveniences you encountered during your stay, including the issues with the door key, hot tub temperature, amenities, signage, and pillow comfort. Your feedback is valuable to us, and we will use it to improve and provide a better experience for our guests in the future. Thank you for sharing your thoughts and helping others make informed decisions about their stay.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to change rooms because they couldn't get the key to work. Hot tub did not work. Sink did not drain. Refrigerator froze everything. Staff was wonderful but property definitely needs work
Stayed 7 nights in Feb 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
We apologize for the inconveniences you experienced during your stay, including the issues with the key, hot tub, sink, and refrigerator. Your feedback is important to us, and we will address these concerns to ensure a better experience for our guests in the future. Thank you for recognizing our wonderful staff, and we hope to welcome you back with improved facilities.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrea Merritt on 19 Mar 2024
Good afternoon ChrisI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

4/10 Poor

Adia

Disliked: Property conditions & facilities
Response from Andrea Merritt on 19 Mar 2024
Good afternoon Adia, I would like to thank you for taking time out of your busy schedule to submit a review for our property. I would also like to apologize for the experience you had at our property. I assure you that is not the level of customer service that we strive for at the Laquinta Inn. Your feedback is sincerely appreciated and we will utilize it to make necessary improvements. I hope you will stay with us again in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that assisted us on check in was very professional, there was a group of kids checking in and he was very patient and handled it very professional!
Stayed 2 nights in Feb 2024
Response from Jaun Johnson Front Desk Manager on 18 Mar 2024
We're delighted to hear that our staff member provided you with professional and patient service during your check-in. Thank you for recognizing their efforts, and we hope you had a pleasant stay with us!

10/10 Excellent

Lois

Travelled with family, Travelled with pets
Friendliest checkin
Stayed 1 night in Feb 2024
Response from Andrea Merritt on 6 Mar 2024
Good afternoon LoisThank you for taking time out of your busy schedule to review our property. We are pleased to see that you enjoyed your stay. I will be sure to share your feedback with our staff and we look forward to seeing you again. Thank youAndrea Merritt

8/10 Good

Alma

Comfy bed and quiet room.
Stayed 4 nights in Feb 2024
Response from Andrea Merritt on 6 Mar 2024
Good afternoon AlmaThank you for taking time out of your busy schedule to review our property. We are pleased to see that you enjoyed your stay. I will be sure to share your feedback with our staff and we look forward to seeing you again. Thank youAndrea Merritt