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Reviews of Kilaguni Serena Safari Lodge

4 out of 5
Kilaguni Serena Safari Lodge
Tsavo West National Park, P.O. Box 48690, Tsavo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 32 out of 44 reviews" "
Rating 8 - Good. 11 out of 44 reviews" "
Rating 6 - Okay. 1 out of 44 reviews" "
Rating 4 - Poor. 0 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Lodge
Incredible safari lodge with a water hole out back to attract animals. Beautiful rooms, a gorgeous restaurant and bar area, top notch service and food, and plenty of history to boot. They even washed my car for me overnight!
Stayed 1 night in Jan 2024

10/10 Excellent

Ashok

Stayed 1 night in Sep 2023

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tsavo West slice of heaven
The stay was incredible! As you walk into the reception area you will be shocked by the view. The eating area is an open air area that has the most incredible view and is situated around the watering hole so that you can watch the animals approach as you eat. The service was incredible and the food amazing. The rooms were nice as well. The only issue with the room is that the fan is not above the bed and the nights were HOT. This, sadly is the issue I could find with the place. It was the most amazing place, but I found it hard to sleep while so hot.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful location in the park, deluscious food and friendly staff
Stayed 1 night in Jan 2020
Response from Simon M on 21 Feb 2020
Dear Guest, Thank you so much for this compliment well appreciated. We look forward to hosting you again. Regards, Simon Muhoro

10/10 Excellent

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and beutiful place
Awesome stay! We loved everything - the food, service, rooms, pool. I wished we booked more than one night. It seems pricey, but you get value for your money.
Stayed 1 night in Jan 2020
Response from Simon M. on 21 Feb 2020
Dear Zuzana, Thank you for taking the time to review us and making such a kind compliment. We will be glad to host you again for a longer stay. Best wishes, Simon Muhoro.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous lodge, 5 star plus too many great things to mention
Stayed 2 nights in Sep 2019
Response from Simon M on 22 Feb 2020
Thank you so much for this kind compliment most appreciated. We hope to host you again soon, Best wishes, Simon Muhoro.

10/10 Excellent

FATHIMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The hotel was amazing. Staff really friendly. Very clean and well maintained. Location is superb too.
Stayed 1 night in Jul 2019
Response from LODGE MANAGER on 21 Jul 2019
Dear Fathima, Many thanks for your valued feedback ,Prime location enables us provide the best of Tsavo I am very delighted to hear that our staff made you feel at home and I am certain that they equally enjoyed catering to your needs as much as you enjoyed your stay. we at Serena pledge to continue offering the best of service and hospitality . Regards, Chahenza Dan|Lodge Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from LODGE MANAGER on 8 Jul 2019
Thank you for your 5* rating of Kilaguni Serena regards, Chahenza Dan

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
Incredible place - can’t wait to go back.
Stayed 1 night in Jun 2019
Response from LODGE MANAGER on 8 Jul 2019
Dear Emily, warm greetings from Kilaguni Serena we have received your valued feedback of our property and we pledge to continue offering the best of Serena Hospitality. regards, Chahenza Dan

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible place!
What an incredible place! The hotel was amazing, the staff superb and the views...wow! We went on some great game drives. I highly recommend the sundowner drive. We had Anthony as our guide, and he was amazing! Food provided was very tasty with lots of options available.
Stayed 2 nights in Jun 2019
Response from LODGE MANAGER on 26 Jun 2019
Dear Emily, Warm greetings from Serena Hotels, Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"incredible place " We pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Lodge Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and Affordable Safari Lodge In Kenya
What took my breath away were the two watering holes directly behind the Kilaguni Serena Safari Lodge. I was able to see animals drinking at the watering holes from the patio of my room. Herds of elephants, giraffes, Buffalo, hyena and many more drink from the watering holes at all hours of the day. There are lights for night time viewing. You can also see the animals at watering holes from the open air restaurant while you dine. The cuisine is buffet style and delicious! Meals were included in the price of the room. The game drives were in the morning, and in the evening, and very reasonably priced. But what made this visit something I will never forget are the people who work there. Everyone was patient, kind, sincere, happy and warm. They really made me feel at home. Thanks!
Stayed 4 nights in Jun 2019
Response from LODGE MANAGER on 21 Jun 2019
Dear Guest, Warm greetings from Serena Hotels, Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words"Wonderful and Affordable Safari Lodge In Kenya " We pledge to continue offering the very best of the Serena Hospitality and Service. CHAHENZA DAN

8/10 Good

Samela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from LODGE MANAGER on 29 Mar 2019
Dear Samela, Many thanks for taking time to review kilaguni Serena looking forward to hosting you again in near future regards, Chahenza Dan|Lodge Manager

10/10 Excellent

Verified traveller

Stay in Kenya
Great place in the middle of the park. We had a great time and would recommend it to anyone
Stayed 5 nights in Aug 2018
Response from LODGE MANAGER on 29 Mar 2019
Dear Guest, Many thanks for the 10 out of 10*rating and feedback .We pledge to continue offering the very best of the Serena Hospitality and Service. Looking forward to hosting you again Regards, Chahenza Dan|lodge manager

10/10 Excellent

Suzanne, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding location, service and comfort
We had three nights in this lovely hotel. Thoroughly enjoyed watching wildlife around the waterhole from the lodge. Staff were all fantastic, meals were great, game drives nearby were enjoyable. Highly recommend spending time here. We are birders and biologists so like watching the little things but we also enjoyed having a herd of elephants come by!
Stayed 3 nights in Apr 2018
Response from LODGE MANAGER on 29 Mar 2019
Dear Suzanne, Many thanks for the 5*rating and feedback "Outstanding location, service and comfort." We pledge to continue offering the very best of the Serena Hospitality and Service. Looking forward to hosting you again Regards, Chahenza Dan|lodge manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Fantastic view over wilderness
We stayed 3 nights in a suite. We would definitely return. Fantastic view. The resort is perched on higher ground and overlooks a vast area of hills. You see no signs of civilization, only wilderness. On a clear day you can see Mt Kilimangero. The resort overlooks 2 waterholes which are lit up at night. All kinds of animals come and go to drink and bathe. We would sit and eat in the restaurant and watch as small herds of elephants came with their babies and bathed and drank in the water. Zebras and buffalo would wait their turn to drink until after the elephants left. we saw hyenas, giraffe, antelope, warthogs come to drink. Because of the big expanse of view, with binoculars you can see animals coming in from a fair distance away. We were satisfied with the room. it was clean. Furniture is basic. Resort is a bit older property. I used the spa services which were good. Food choice and quality was good but not great. We rented an AWD vehicle and did our own safari drives in the park. Travo West NP not so busy as other parks so sometimes it felt like we had the park to ourselves. Really you could see all the same animals as seen on safari if you patiently waited and watched from the resort view.
Stayed 3 nights in Oct 2017
Response from LODGE MANAGER on 29 Mar 2019
Dear Joyce, Many thanks for the rating and detailed feedback "Fantastic view over wilderness." We pledge to continue offering the very best of the Serena Hospitality and Service. Looking forward to hosting you again Regards, Chahenza Dan|lodge manager

8/10 Good

Elaine, Brighton, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff.
The staff is very helpful and informative. The food is served mostly as buffets with a wide selection. The view of the water holes is great at all times. The room was larger than the average lodge with a sitting area.
Stayed 2 nights in Nov 2017

10/10 Excellent

honeydew, Perth, West Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be spoilt!
Kilaguni is a magical place. The staff are absolutely lovely and do all they can to maximise your enjoyment of your stay. The rooms are great - we loved sitting out on our balcony watching the comings and goings of the wildlife. The setup of the restaurant over-looking the waterholes is perfect. It is hard to concentrate on eating at times! We were treated to a clever elephant that came right up to the restaurant to steal the water hose off the sprinkler and literally feed the hose down her mouth. She stood there sucking up good fesh water for about half-an-hour! What a treat.

10/10 Excellent

Mette, Mombasa and Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a fantastic spot
Situated by a waterhole with Kilimanjaro in the background the scenery changes every time we look out, either from the hotel room, the bar or the restaurant. We keep coming back again and again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
As soon as you walk in you will see the dramatic views across Tsavo National park and a waterhole usually surrounded by zebra, Impala and baboons. Outstanding! The rooms are beautiful too and the turndown service includes putting the mosquito net around the bed and turning on an electric insect repellent, though during my visit in May there were no mosquitoes anyway.

10/10 Excellent

Norwegain, Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Amzing setting with the animals coming and going outside the hotel. All the rooms have excellent views and the restaurant serves good food morning lunch and dinner. Coming back from a safari the staff is waiting with ice cream or sumptuous cocktails. Cant wait to be back

10/10 Excellent

Caitlin Kanani, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in the world
The kilaguni Serena hotel is one of the best places I have ever stayed ,the staff are incrediable helpful ,the views from the rooms and restaurant are amazing ,you can sit there with a cold beer and watch the wild life come to the watering hole ,alternatively you can drive out into the park on safari and see many other animals(remember this is the largest safari park in Africa and not a zoo so the animals are quite hard to find) .We drove our own car which was a small jeep ,would recomend a 4x4 but not essential .

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Em, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and great service
Really friendly and helpful staff, beauriful location next to a watering hole with views on the Chulu hills behind. Not a cheap place to stay, but certainly the service level makes up for it.
Response from Simon Muhoro. on 22 Feb 2020
Dear Em, Thank you so much for your compliment well appreciated. We hope to welcome you back to Kilaguni Serena soon.

8/10 Good

Chris Klaassen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Response from Simon Muhoro. on 22 Feb 2020
Thank you very much, Chris.

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023

6/10 Okay

ludwig

Stayed 2 nights in Apr 2023

10/10 Excellent

pierrette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un site exceptionnel, l’accueil le confort,les prestations tout est parfait.nous regrettons de ne pas y être resté 2 nuit s
Stayed 1 night in Mar 2023

8/10 Good

Pierre luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel super gentil et accueillant. Environnement fabuleux. Les animaux viennent boire sous nos yeux !
Stayed 1 night in Jan 2023

8/10 Good

Jörg

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel with amaizing view
The Lodge with that view is just amaizingly good. Food was OK, drinks very expensive. Breackfast was only english standard. Service was most of the time good and always very friendly. - just few little things could be improved: One could offer binoculars to borrow - this would make the expereance of that view even better. Unfortunately nobode was able to inform us about the highlights / places to visit in the Nationalpark. But still: the hotel is great, people are very friendly.
Stayed 2 nights in Feb 2020
Response from Simon M on 21 Feb 2020
Dear Jorg, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. We appreciate your positive comment about our food, an amazing view as well as our staff. I have also noted your recommendation that we should assist guests with binoculars and I am happy to report to you that we have binoculars for guests upon request. We also have a resident naturalist and his team who are always ready to direct guests upon inquiry. However, we will discuss with the team on how this can be more enhanced to exceed our guests’ satisfaction. Thank you once again for sharing and we look forward to welcoming you back soon. Regards Simon Muhoro.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nydelig sted med fantastisk utsikt, vannhull rett under spiseterrassen der dyrene samler seg i tur og orden - en opplevelse verdt reisen i seg selv. Komfortable rom, utsøkt mat med rikelig utvalg, plettfri service. Anbefales på det sterkeste.
Stayed 3 nights in Sep 2019
Response from Simon M. on 22 Feb 2020
Dear Guest, Thank you very much for choosing the Kilaguni Serena Lodge as your preferred place of residence during your recent visit to Kenya and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Simon Muhoro.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
fabulois location, efficient, rriendly staff food is ok but sometimes not more than 5ha
Stayed 1 night in Aug 2019
Response from LODGE MANAGER on 1 Sept 2019
Dear Guest, we appreciate you taking time to review Kilaguni Serena in view of your recent stay, we have taken note of our prime loaction that enables us offer the best of Tsavo, and rave review of our staff in your own words "efficient,friendly staff" we look forward to hosting you and your friends again in the near future, regards, Chahenza Dan

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'établissement est super bien situé dans le parc. Par contre, les moyens de transports pour y accéder doivent être décrites (facturation transfert de la gare de train sgr le plus proche etc...) ainsi que le paiment de l entrée du parc non inclus dans le prix du sejour.
Stayed 3 nights in Aug 2019
Response from LODGE MANAGER on 25 Aug 2019
Dear Guest, Many thanks for the feedback, kindly do note at the point of booking we do provide all the information described on your feedback never-the less we shall endeavor to ensure that such information is shared, Our location remains the best Tsavo west has to offer. looking forward to hosting you in the near future regards, Chahenza Dan|Lodge Manager

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best,I loved the service team especially isack and all in all the kilaguni serena fraternity from the Gate man n women, service team, Room stewards God bless you all. We had a wonderful stay can’t wait for the second Visit soon and Very very soon
Stayed 1 night in Jun 2019
Response from Lodge Manager on 19 Jun 2019
Dear Lucy, Thank you very much for choosing kilaguni Serena during your recent visit to Tsavo west and for taking the time to write a rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home especially Isaac We pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Lodge Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Lodge.Sehr aufmerksames Personal. Einmaliger Blick. Nur zu empfehlen!
Stayed 1 night in Apr 2019
Response from Lodge Manager on 27 Apr 2019
Dear Guest, Thank you for taking your time to give such a wonderful feedback about your stay at Kilaguni Serena Safari Lodge. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. I also appreciate that you rated our waterhole as the best. Thank you once again for sharing and we look forward to welcoming you back soon. Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zum wiederholten Mal da und der Service, die Sauberkeit, das Essen und die Lage sind sehr gut! Die Lodge ist sehr alt, wird aber bestens gepflegt und bietet daher eine Oase nach den gamedrives. Am Wasserloch, auf das man einen tollen Blick hat, tummeln sich die Tiere, so dass man (fast) gar nicht auf Tour gehen müsste. Wir empfehlen die Lodge sehr gerne weiter!
Stayed 1 night in Apr 2019
Response from Lodge Manager on 26 Apr 2019
Dear Guest, Warm greetings from Serena Hotels, Thank you very much for choosing kilaguni Serena as your preferred place of residence during your recent visit to Tsavo west and for taking the time to write such a rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team ,I am very delighted to hear that our staff made you feel at home and in your own words" Very happy we recommend” We pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Chahenza Dan|Lodge Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from LODGE MANAGER on 29 Mar 2019
Dear Guest, Many thanks for the 5*rating , We pledge to continue offering the very best of the Serena Hospitality and Service. Looking forward to hosting you again Regards, Chahenza Dan|lodge manager

10/10 Excellent

Rene, Jyderup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must see
Fantastisk sted , alle var søde og hjælpsomme, så desværre ikke så mange dyr på safari turene , men udsigten fra hotellet var alle pengene hver. Vi havde 3 dage med god mad og totalt afslapning. Kommer igen .
Stayed 3 nights in Jul 2018
Response from LODGE MANAGER on 29 Mar 2019
Dear Rene, Many thanks for the 10 out of 10*rating and feedback "Great place,coming again" We pledge to continue offering the very best of the Serena Hospitality and Service. Looking forward to hosting you again Regards, Chahenza Dan|lodge manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kilaguni Lodge ist immer einen Aufenthalt wert
Während einer Reise durch Kenia habe ich den Komfort dieser Lodge sehr genossen. Es war wieder ein erholsamer Aufenthalt

10/10 Excellent

bernard, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Un établissement remarquable situé en pleine brousse dans un décor de rêve :du restaurant ou sur le balcon de votre chambre vous pouvez voir de jour comme de nuit les animaux évoluer et venir se désaltérer dans une des mares ;c'est extraordinaire ;nous y sommes déjà venus et on y reviendra

10/10 Excellent

francesco sini, roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
semplicemente UNICO, un esperienza da vivere almen
ti affacci alla recption e resti senza fiato....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Simon Muhoro. on 22 Feb 2020
It was nice hosting you. Best wishes from the Kilaguni Serena team.

10/10 Excellent

Uli, Stuttgart, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Simon Muhoro. on 22 Feb 2020
Dear Uli, It was great hosting you. We look forward to your next visit.