Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas
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Reviews of Oasis Resort Lozenets

4 out of 5
Oasis Resort Lozenets
Oasis Resort & SPA, Tsarevo

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zornitza, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Хотелът е прекрасен - голяма и добре обзаведена стая, огромна тераса с чудна гледка към морето! Територията на комплекса също е добре поддържана. Има достатъчно шезлонги и място на плажа. Единствената ми забележка е, че няма хавлии за басейна или плажа
Stayed 3 nights in Aug 2023

6/10 Okay

NI, Montreal, Canada

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort with very well maintained gardens, pools and beach. However the service in the restaurants and bars, were terrible. Unprofessional stuff with skills far below the expectations for this type of resort. Beach is beautiful, sand is rougher than other Burgas beaches. It’s about 1 km away from Losenetz but you have to walk on the street as there is no sidewalks and limited lighting at night. A shuttle is available for 1 lev but on hourly schedule and closes at 9. Not practical if you want to dine outside the resort.
Stayed 4 nights in Aug 2019
Response from Oasis Resort & SPA on 9 Sept 2019
Thank you for your feedback! We are sorry to hear you've had a bad time in our restaurants and bars and we will try to improve in order to maintain the high standards of our resort. Regarding the bad infrastructure to Lozenetz please note that we have asked the local Municipality to take the necessary actions and we have even offered to pay for it, but we weren't allowed and still nothing has been done. Anyway, we would be very happy to see you again next summer!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The objective review
We left with mixed feelings about the place. When we arrived the hotel was not expecting us. They said they did not work with Hotels.com. I had to ring Hotels.com to sort it. It appeared that our reservation was sent to the hotel by Expedia under a different reference number but the hotel did not know that Expedia and Hotels.com were part of the same group. Hotels.com should educate their partners to avoid such confusion from happening again. Stress caused until this was resolved. The person from Hotels.com I called regarding this issue provided very good service. Other than this Oasis was a beautiful complex with lovely surroundings. Very friendly restaurant staff for breakfast. Excellent service by the SPA staff and great treatments. However our experience was spoilt by the fact that we could never get sun beds by the pool. Too few sunbeds for the number of people in the complex. Always reserved from early morning although the hotel states that sunbeds cannot be reserved prior to 8 am. The hotel is not enforcing this rule. No sunbeds at 8 am nor earlier. All taken an hardly any people around the pool. The hotel states they would collect the towels before 8 am but don't do it and all beds taken well before 8 am. Nightmare. Unfriendly bartenders at pool bar. We were spending a lot of money at the bar and they were still rude. The waitresses were friendly however. The beach was not cleaned very well and there were plastics on the sand.
Stayed 3 nights in Jul 2018

8/10 Good

Angus, Gloucester, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Super grounds and location on a very clean beach
This was a perfect break. Unfortunately close to the end of season with several amenities at the resort and in the local village closing. Otherwise, fantastic resort, super pools and close walking distance to great restaurants in the village. Weather was perfect and very quiet.
Stayed 7 nights in Sep 2017

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2017

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bekvämt med parkering, nära till havet, bra service
Stayed 6 nights in Jul 2022
Response from The team of Oasis Resort & SPA on 18 Jul 2022
Dear Happy Guests, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2020

10/10 Excellent

petya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probablement le meilleur établissement sur la mer
Second séjour à Oasis Resort et Spa. Toujours l'excellente qualité. L'un des meilleurs établissement en Bulgarie.
Stayed 11 nights in Jul 2019
Response from Oasis Resort & SPA on 29 Jul 2019
Dear Petya, Thank you for the wonderful words! We appreciate your nice comments and we would be happy to see you again this or next summer!

8/10 Good

Verified traveller

Stayed 9 nights in Jul 2019
Response from Oasis Resort & SPA on 24 Jul 2019
Thank you for your review! We appreciate every client's feedback and we will continue to work hard in order to maintain a high level of service and leave our guests satisfied. We would be happy to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war eine sehr großzügige Wohnung mit 2 Bädern, das war super.
Stayed 4 nights in Jun 2019
Response from Oasis Resort & SPA on 9 Jul 2019
Hello! Thank you for your review! We appreciate it and we would be extremely happy if you visit us once again!

8/10 Good

petya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un havre de paix en Bulgarie
Complex très bien tenu. Beaucoup de verdure. Très calme. Studio aménagé avec kitchenette. Personnel serviable et sympathique. Le seul bémol, le restaurant Pétrus. A éviter: prix disproportionnés en Bulgarie, service désastreux, menu polycopié pratiquement illisible sans traduction. Le restaurant se présente "steak et fruits de mer": pas de steak d'aucune sorte mais des boulettes de viande, pas de crustacés malgré leur présence sur le menu, poissons pratiquement inexistants sauf de la friture. Carte des vins absente, négociation difficile pour connaître les vins proposés avec des prix à la tête du client. Restaurant à fuir.
Stayed 3 nights in Jun 2019
Response from Oasis Resort & SPA on 26 Jun 2019
Dear Petya, Thank you for your review! We appreciate every feedback, no matter positive or negative, because it helps us understand what our guests like and dislike and this way we can improve and offer the best possible service.

10/10 Excellent

ismail mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hava sartları harıc hersey cok guzeldı
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Venäläinen "paratiisi"
Kaikki puitteet kohdillaan, tosi upea ranta. Palvelut suunnattu venäläisturisteille ja tunsimme, että olimme ihan väärässä paikassa. Respan, supermarketin ja Thai-ravintolan henkilökunta mukavia ja puhuivat englantia. Muuten erittäin hankala asioida jos et puhu venäjää tai bulgariaa. Paljon lapsiperheitä.

8/10 Good

Dmitriy, Екатеринбург

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Осторожно, дискотеки!
Отель вполне соответствует соотношению цена-качество, но в соседних гостиницах были open air дискотеки до 2-х 3-х часов утра. Бессонные ночи - деньги на ветер.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vanessa, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for families
It is a beautiful place, but more recommended to families than to group of friends. The apartment was nice and comfortable, everything is very new. However, only the living room har AC and that was not clear ar the reservation. Our hallway had three bird nests (inside the building), what was a bit weird - I really don't want them to destroy the nests now please! But maybe avoid their construction!? Things at the resort such as food are super expensive, even more than in the village, where things are not cheap either. The beach of the hotel is beautiful, but if you are not with kids and want to explore around, it is a bit walk to the village for restaurants, bars and beach.