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Reviews of Wyndham Costa del Sol Trujillo

5 out of 5
Wyndham Costa del Sol Trujillo
Los Cocoteros 505, Víctor Larco Herrera, La Libertad

Reviews

8.6

Excellent

Rating 10 - Excellent. 197 out of 381 reviews" "
Rating 8 - Good. 123 out of 381 reviews" "
Rating 6 - Okay. 29 out of 381 reviews" "
Rating 4 - Poor. 14 out of 381 reviews" "
Rating 2 - Terrible. 18 out of 381 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mily, Herndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general all was good, live the good but service for cocktails were a little slow :(
Stayed 10 nights in Feb 2024
Response from Angélica Montoya - Hotel Manager on 16 Mar 2024
Dear Mily,Thank you for sharing your experience with us, we will work to improve our times.

8/10 Good

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service
I did like the hotel , and its amenities; would just recommend to upgrade maybe the gym area , and the playground area for kids . Staff is amazing , specially Freed and Jose that serves my table a couple times . Clean , and the buffet has a lot of options , love that ! Would choose it again in a future !
Stayed 2 nights in Mar 2024
Response from Angélica Montoya - Hotel Manager on 16 Mar 2024
Dear MayraThank you for sharing your comments about your stay, it is a pleasure for us to serve you, we will take your comments as an opportunity to improve.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angélica Montoya - Hotel Manager on 16 Mar 2024
Estimada Diana, Gracias por su calificación, esperamos recibirla nuevamente.

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, except the pillows they are uncomfortable and too flat.
Stayed 2 nights in Feb 2024
Response from Angélica Montoya - Hotel Manager on 26 Feb 2024
Dear Ada,Thank you for sharing your insights, we will take them as an opportunity for improvement.Greetings.

10/10 Excellent

sheyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Also loved the llamas just roaming around, so cute. Room was clean, check in was great, pool is nice. Everyone was very friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Angélica Montoya - Hotel Manager on 26 Feb 2024
Dear Sheyla,Thank you for sharing your experience with us, we hope to welcome you again.Greetings,

8/10 Good

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar y acogedor
Stayed 2 nights in Feb 2024
Response from Angélica Montoya - Hotel Manager on 26 Feb 2024
Estimado Diego, Gracias por compartir tus comentarios esperamos recibirte nuevamente.

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service
Buen servicio y amabilidad del personal, un punto a mejorar es la implementación en las habitaciones, no todas tienen smart TV.
Stayed 3 nights in Jan 2024
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Estimado Jorge,Gracias por sus comentarios positivos, los compartiré con nuestros colaboradores que seguro los motivará. Por otro lado tomaré como oportunidad de mejora la sugerencia de los televisores.Que tenga buen fin de semana

4/10 Poor

Sheyla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff in the Los Cocoteros Hotel is NOT nice. They were not friendly(except for one female receptionist) and the rest of them were aloof and just not welcoming.
Stayed 1 night in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear Sheyla,I hope everything is going well, I'm sorry for the impression you got from us, rest assured that we will focus more on the details of customer service.Have a nice weekend

10/10 Excellent

G, Torrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service , Beautiful Relaxing Environment & Resort Style Hotel!
Stayed 2 nights in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear G,It is gratifying to read your comments and know that you have enjoyed our facilities and service, your comments help us maintain our commitment.have a nice week

10/10 Excellent

G, Torrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & Classy
Stayed 1 night in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear G,It is gratifying to read your comments and know that you have enjoyed our facilities and service, your comments help us maintain our commitment.have a nice week

10/10 Excellent

G, Torrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Relaxing Environment & Resort Style Hotel!
Stayed 1 night in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear G,t is gratifying to read your comments and know that you have enjoyed our facilities and service, your comments help us maintain our commitment.have a nice week

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wyndham Trujillo
Decent hotel set in a residential area. Pool are is very nice and a couple of lamas stroll around the gardens
Stayed 2 nights in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear Michael,Thank you for sharing your comments with us and enjoyed your stay.We hope to welcome you again

8/10 Good

Steve, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angélica Montoya - Hotel Manager on 26 Feb 2024
Estimado Steve, Esperamos recibirlo nuevamente.

10/10 Excellent

Jhony Darcy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Estimado Jhony,Agradecerle su visita y estaremos atentos a su próxima visita.

10/10 Excellent

G, Torrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Relaxing Resort Style Hotel , Safe & Private.
Stayed 1 night in Dec 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Dear G,It is gratifying to read your comments and know that you have enjoyed our facilities and service, your comments help us maintain our commitment.have a nice week

6/10 Okay

Catherine

Stayed 2 nights in Nov 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Estimada Catherine,Gracias por visitarnos, esperamos recibirla nuevamente.

6/10 Okay

Catherine

Stayed 2 nights in Nov 2023
Response from Angélica Montoya - Hotel Manager on 11 Jan 2024
Estimada Catherine, Gracias por su visita, esperamos recibirla nuevamente.

10/10 Excellent

Blanca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really good Hotel
Stayed 1 night in Nov 2023

10/10 Excellent

G, Torrance

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & Relaxing Atmosphere!

10/10 Excellent

G, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & Relaxing Atmosphere

8/10 Good

Abner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fueron muy amables y colaboradores con mis padres. Una muy buena atención.
Stayed 2 nights in Sep 2023
Response from Angélica Montoya - Hotel Manager on 7 Sept 2023
Estimada Elizabeth,Gracias por compartir tu buena experiencia en nuestras paginas. Para nuestro equipo siempre es un placer poder atenderlos. Hágale extensivo los saludos a sus padres por parte de nuestro equipo y esperamos recibirlos nuevamente.

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023

10/10 Excellent

Sam, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities
Great service - front office staff to Restaturant staff are great Will return soon
Stayed 1 night in Jul 2023

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noise. Breakfast was poor in food quality.. always nothing in the dishes..Even thou it was free It was bad.
Stayed 1 night in Apr 2023
Response from Angélica Montoya - Hotel General Manager on 1 May 2023
Dear Scott,Thank you for writing to us, I have taken your comments and shared them with my kitchen team and we are already working on improving our breakfast.I hope you can stay with us again and enjoy the good food we offer.I am sorry that on this occasion we have not been able to meet your expectations.We hope to receive you again

10/10 Excellent

Oliver F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful experience!
We were a bit disappointed with the dining experience this time. When we have stayed there before the menu selection has been better, and the food tastier.
Stayed 3 nights in Mar 2023
Response from Angélica Montoya - Hotel General Manager on 19 Apr 2023
Dear Oliver,! Hope everything goes well!I am pleased to know that our team has made each of your visits to our hotel a wonderful experience. Please allow me to invite you to dinner on your next visit and thus enhance the culinary experience with us. Rest assured that your comments have been shared with our kitchen team, who will be attentive to your next arrival. Thank you for helping us improve.

2/10 Terrible

CESAR

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They need efforts more for the customer service and for the facility need take care about the cleaning.
Stayed 1 night in Apr 2023
Response from Angélica Montoya - Hotel General Manager on 22 Apr 2023
Dear Cesar,We appreciate your comments, which we will take as an opportunity to improve to strengthen the team and our facilities. We regret not having met your expectations in the service, we are recovering our facilities from a rather complicated weather season. Please if you decide to visit us again, we will make sure to change the perception that has been taken of us. I will be happy to attend you personally.Greetings,

4/10 Poor

Robert

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The installations are old and very dated . it is nice to have a large pool but the rooms are very old
Stayed 2 nights in Mar 2023
Response from Angelica Montoya - Hotel Manager on 25 Mar 2023
Dear Robert,It has been a pleasure having you stay with us and that you have enjoyed our beautiful pool and green areas.We appreciate his comment and we take it as an opportunity to improve.We hope to have you with us again and to be able to serve you personally.

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very pretty and the staff was very nice and helpful. Would definitely recommend this hotel to anyone visiting Trujillo
Stayed 9 nights in Feb 2023
Response from Roberto Bringas on 14 Mar 2023
Dear AntjeWe are comforted to know that your stay in our facilities was favourable, comments like yours tell us that we provide the service we are looking for.Sincerely,Roberto BringasHead of Operations Costa del Sol Wyndham Trujillo

10/10 Excellent

Lily

Stayed 1 night in Feb 2023
Response from Roberto Bringas on 27 Mar 2023
Estimada LilyGracias por compartir su experiencia durante su ultima visita a nuestras instalaciones, esperamos que nos pueda visitar en una próxima ocasión.

10/10 Excellent

Cristina

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience & relaxing enviroment
Stayed 1 night in Feb 2023
Response from Roberto Bringas on 14 Mar 2023
Dear CristinaWe are comforted to know that your stay in our facilities was favourable, we hope that you can visit us at another time.Sincerely,Roberto BringasOperations Manager Costa del Sol Wyndham Trujillo

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love Trujillo
Response from Roberto Bringas on 5 Dec 2022
Estimado DanielNos conforta saber que su estadía en nuestras instalaciones fue favorable, comentarios como el suyo nos indican que brindamos el servicio que buscamos.Atentamente, Roberto Bringas Jefe de Operaciones Costa del sol Wyndham Trujillo

10/10 Excellent

Auden, MIDLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice and clean hotel
Stayed 1 night in Dec 2022
Response from Roberto Bringas on 6 Dec 2022
Dear AudenWe are comforted to know that your stay in our facilities was favorable, comments like yours indicate that we provide the service that our customers deserve.Kind regards Roberto Bringas Operation Manager Costa del sol Wyndham Trujillo

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Costa del Sol Wyndham Trujillo on 22 Dec 2022
Muchas gracias.

10/10 Excellent

Magaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, awesome customer service 👌
Stayed 2 nights in Nov 2022
Response from Roberto Bringas on 23 Nov 2022
Dear MagalyWe are comforted to know that your stay in our facilities was favourable, comments like yours indicate that our guests feel satisfied with our serviceSincerely,Roberto BringasHead of Operations Costa del Sol Wyndham Trujillo

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
The bar tv was only for music (???) Bar service not friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Katherinne

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto! Excelente servicio, ocupamos 3 habitaciones y el servicio de primera. Vamos a regresar. Muchas gracias ❤️🙏
Stayed 2 nights in Nov 2021
Response from Roberto Bringas on 6 Oct 2022
Estimada KatherineNos conforta saber que su estadía en nuestras instalaciones fue favorable, comentarios como el suyo nos indican que brindamos el servicio que buscamos, esperamos que nos viste próximamente.Atentamente, Roberto Bringas Jefe de Operaciones Costa del sol Wyndham Trujillo

10/10 Excellent

Akar

Liked: Staff & service, amenities, property conditions & facilities
Clean good place to satay
Stayed 3 nights in Sep 2022
Response from Costa del Sol Wyndham Trujillo on 21 Sept 2022
Thank you for your comment,We hope to serve you again.

8/10 Good

CARLOS

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Sergio

Stayed 1 night in Aug 2022

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel, buena infraestructura y servicio
Lindo hotel, buena infraestructura y servicio en general. Desayuno buffet completo. La piscina no es temperada, asi que en invierno prácticamente no se puede usar.
Stayed 2 nights in Aug 2022
Response from Costa del Sol Wyndham Trujillo on 4 Sept 2022
Muchas gracias por sus comentarios, trabajamos para mejorar día a día. Lo esperamos en una próxima visita.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great chicken great staff Nice overall.
Stayed 1 night in Aug 2022
Response from Costa del Sol Wyndham Trujillo on 4 Sept 2022
Thanks for choosing us. We are looking forward to see you again.

2/10 Terrible

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude manager. Treated my wife with disrespect. Kind of racist too. They also close doors at 11pm and is a hazel to get back in. Horrible quite hours. Is like a funeral home
Stayed 7 nights in Jun 2022
Response from Roberto Bringas on 16 Sept 2022
Estimado,Lamento la imagen que usted se llevo de mi persona, recuerdo que conversamos en varias ocasiones en la primera de ella en los términos más cordiales en la cual nuestra conversación finalizó en una apretón de manos aceptando usted los daños causados en nuestras instalaciones, en la segunda conversación que tuvimos su actitud cambió y me manifestó que era debido a la incomodidad de su esposa por ello usted la invito a participar en la conversación y en ningún momento fuimos groseros o fue altanero con ella y mientras estuvo presente no hizo un comentario sobre al respecto, usted opto por abandonar las instalaciones por el cual nosotros le dimos todas las facilidades del caso.Lamento que su estadía haya finalizado de esa manera por situaciones no causadas por nosotros.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Joselyn Hidalgo on 16 Sept 2022
Muchas gracias por su calificación, nos es grato saber que tuvo una estancia satisfactoria en nuestro hotel. Lo esperamos en su próxima visita.

10/10 Excellent

Thomas

Stayed 1 night in May 2022
Response from Joselyn Hidalgo on 16 Sept 2022
Muchas gracias por su calificación, nos es grato saber que tuvo una estancia satisfactoria en nuestro hotel. Lo esperamos en su próxima visita.

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and ambience was good. The roads around the hotel were horrible. Potholes everywhere!!
Stayed 4 nights in May 2022
Response from Joselyn Hidalgo on 16 Sept 2022
Muchas gracias por sus comentarios, nos agrada saber que su estadía fue placentera, seguimos trabajando para mejorar cada vez más, tomamos nota de su sugerencia.

6/10 Okay

Javier

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice big place. Little aged, it could be better
Stayed 1 night in Mar 2022

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
In generall was good,
Stayed 1 night in Feb 2022
Response from Joselyn Hidalgo on 16 Sept 2022
Muchas gracias por su comentario, nos es grato saber que tuvo una estancia satisfactoria en nuestro hotel. Lo esperamos en su próxima visita.

6/10 Okay

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I make a reservation for three adults and we get a 2 bedroom,
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great for Trujillo but doesn’t live up to its name
Check-in required more questions than the form to enter the country. My key card deactivated a couple of times. I requested an extra key (since we had two guests in the room) but they told me they had run of of keys. If you arrive after 10pm the front lobby entrance is closed. You have yo enter through the garage which was not easy to find and it’s on the opposite side of the rooms.
Stayed 3 nights in Jan 2022