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"The bottom stair was rotting and fell away when my husband stepped on it. The stair rail was unstable. Ince it broke away and was reported, it was fixed straight away. The position of the tv made it hard to watch. The lounge was under the tv. Sitting at the table to watch tv, gave you a sore neck. Thus we had to lie down in the double bed to watch tv. Staff were friendly and helpful. "

"The breakfast spread is excellent. Great options for all ages. The hotel is conveniently located close to most restaurants and stores. The esplanade is also a short walk. "

"Had a great stay with Madison "

"The place was great. The only downside was the bar downstairs was very noisy on a Sunday night "

"Excellent staff as always and a late checkout. Rooms could do with new refrigerators. Plus as a woman in the gym on her own it would be good to either have the walking machines face the door - or have mirrored glass on the wall opposite the door so I can see what is happening behind me and who has come in. "

"Really nice breakfast buffet, appreciated the attention to the gluten free section and selection."

"Very clean "

"Brilliant stay"

"This is my second time staying at this hotel. It is an easy drive to and from the train station and airport. The rooms are comfortable and spacious and you get great views of either Trinity Bay or the green mountains that border the city. It is worth ordering the delicious and varied breakfast buffet. The Esplanade walkway is close to the hotel and allows you a beautiful way to see Cairns and an easy walk to the shops, restaurants, amusement park and many other sites. The staff truly make you feel welcomed and assist you in making your visit that more enjoyable. There is free wifi and a free hourly shuttle bus to the town center. The laundry service was good and same day return if you turn it in on time. The hotel will also store your luggage before you depart Cairns so you can enjoy the town without worrying about it. I went on a week-long diving trip and was returning to the hotel and they stored the bags I didn't need and gave them back to me upon my return. This is a hotel that tries to make you feel you're at home."