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Reviews of Enter St. Elisabeth Hotel

3 out of 5
Enter St. Elisabeth Hotel
Mellomveien 50, Tromsø

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 170 reviews" "
Rating 8 - Good. 74 out of 170 reviews" "
Rating 6 - Okay. 39 out of 170 reviews" "
Rating 4 - Poor. 7 out of 170 reviews" "
Rating 2 - Terrible. 14 out of 170 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher John

Liked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Rena on 18 Mar 2024
Dear Christopher!Your review is highly appreciated. It warms our hearts to see that you had a fantastic stay with us! We wish you all the best and hope to see you again soon.Best regards,Enter St. Elisabeth Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Lodging!
Great people and very helpful. Very close to downtown
Stayed 3 nights in Dec 2023
Response from Rena on 24 Dec 2023
Dear Michael, Thank you for taking the time to share your experience with us. Your review is highly appreciated. It was a pleasure to host you and we hope to see you again in the future. Best Regards, Enter St. Elisabeth Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is just like a YMCA hostel! We were told there was only packed breakfast! The room they offered us was no bigger than a broom cupboard so we asked to be moved. The room was slightly better but still plain and sparse. In the morning we didn’t get breakfast and there was no reception, just shutters pulled down. So we phoned up Amelia hotel which was in same group so we moved there. Don’t bother booking into the st Elisabeth hotel because it nothing like the description. Probably the worst hotel that I’ve ever been in. Save your money and book into one of the other Enter group hotels. !!!!!
Stayed 4 nights in Mar 2020
Response from Reception on 12 Mar 2020
Hello, When you have booked the Hotel, you have seen the pictures and the rooms. On the web-side it does say that we do not offer breakfast and we just have the breakfast packages. We have informed you the opening hours of the reception, as we are not open 24 hours a day. Please read the description of the web-side about the Hotel that you are booking next time, as apparently you have not done that and then add a comment with anonymous name.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from St. Elisabeth on 8 Feb 2020
Thank you for your review!

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with amazing scenery.
It was a lovely hotel with magical views across Tromsø. The staff were polite and really helpful. It’s just a short walk from the town centre but not an inconvenience. We would definitely stay here again.
Stayed 3 nights in Jan 2020
Response from Joakim on 21 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The overall stay was okey. The common area is fully stocked with coffee and tea. And there is a small kitchen with a small fridge. The room was also clean but is not carpeted. So even if the heater was in maximum level, the room was still a bit cold. It would be nice for the guests to be informed that the hotel was previously a hospital and used as clinic now.
Stayed 2 nights in Nov 2019
Response from Liv on 19 Dec 2019
Thanks for staying at st- Elisabeth Hotel

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
I booked a twin room for two colleagues. This specifically mentioned in messaging to the hotel and the twin room specifically booked. The guys get to their room late after a long day of work and travel and there’s one bed in the room. I think telling me so I could have booked somewhere that could accomodate them would have been a reasonable thing to do which would have avoided a hard working tired person having to sleep on a floor.
Stayed 1 night in Oct 2019
Response from Mathias on 31 Oct 2019
Hello Ben. We're sorry to hear that you feel that way. You made the booking the day before arrival, and got the last available room in the entire town. All hotels in Tromsø were fully booked, and you got the last available room. Please be aware that when you make a booking for a double room, you are able to come with a bedding request. We do everything we can to fulfill requests that are given, but since this was the last available room, there was nothing we could do with so short notice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
no breakfast on site need to go to another branch hotel for breakfast inconvenient in a very cold town otherwise good place to stay
Stayed 3 nights in Jun 2019

2/10 Terrible

Vishal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible.. I have stayed in 400 plus hotels in 30 plus countries n this was disgusting for the value u pay.its a one star property with no basic amenities such as a kettle in the room or clean sheets and a proper blanket.. not to mention no basic toiletries such as shampoo and conditioner in the bathroom..also the hotel has a hospital on one of the floors and it's such a negative feeling..the staff at reception especially Elisabeth is not at all helpful and accommodating n kind..would never stay again and would strongly recommend a no for this place
Stayed 4 nights in Dec 2018
Response from Reception on 17 Feb 2019
Dear guest, Thank you for your review. We are sorry to hear that you are unhappy with your stay with us. Regarding the basic amenities, do have a kettle, but we have chosen to place it next to the lifts instead of in each room. We apologize for not reaching your standards, and thank you again for the review. Have a nice day!

6/10 Okay

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad. Avarage. Friendly and helpfull staff. Poolarea looked very good on the pictures, butt closed for the summer? Why?? Kids rather disapointed...
Stayed 1 night in Jul 2018
Response from Recepsjon on 1 Aug 2018
Dear Rasmus, Thank you very much that you took the time to evaluate us and we appreciate it. We are working hard every day to be better and we hope that we will have the chance to accommodate you again in the future. Best Regards, Enter Tromsø St-Elisabeht Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
Pool closed, no water, no parking. This is the worst hotel I have been ever. Staff told us they had a problem with pool pipes and that eas the reason to close the pool and no water but the prices for room were exactly the same for a one star or less hotel service.
Stayed 1 night in Apr 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is about 10mins drive from airport. I saw the northern lights while driving to the hotel, which was a big bonus! The breakfast was basic, but plenty of it. the hotel booklet said that the gym would be open at 7am, so I got up early and went there at 7am, and waited 25 mins and no one showed up, which was annoying, as I could have stayed in bed. I would stay here again, the gym look very good from what I could see though the glass door!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
My partner and I were in Tromsø for 4 days to “chase” the Northern Lights. We picked the St. Elisabeth Hotel frankly because they had rooms at an affordable (Norway “affordable”) rate and a good, if not ideal, location. After our stay I am not sure I would have cared to stay anywhere else. My partner’s luggage did not arrive on our flight and the help at the front desk telephoned all around to help us track it down. Everyone we encountered at the hotel was polite, friendly and willing to do whatever we needed to make our stay enjoyable. True it is about a 10-15 minute walk to get to the center of town, but it is an easy walk and twice we saw the “Lights” on the walk back to the hotel. Ølhallen, the best bar in town (in my opinion), is less than a 10 minute walk. The breakfast (an additional 105 kr) is amazing and served on the top floor with a gorgeous view over the city. Some reviewers have complained about the cost of parking but the hotel does not own the land they sit on so the parking fees are the standard Tromsø public parking fees...the St. Elisabeth Hotel has no say in those rates. Our stay was very nice and I would do it again if I ever found myself in Tromsø.
Stayed 4 nights in Jan 2018

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with great staff
Staff are very friendly and happy to help. Parking is a bit expensive though, but it's Norway!

10/10 Excellent

Jason, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly comfortable hotel
Good friendly hotel. Very helpful staff. Took a kettle but they do supply a small kitchen on each floor and a sitting area on each floor. Great for talking to your friends in comfort. Maria was especially helpful telling us where to eat etc.

8/10 Good

Charlita, Billinghay

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great hotel except booked family room and got a z-bed for the extra which was not very good at all.

8/10 Good

gaurav, Nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a nice stay with friendly staff

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable hotel 10-15 min away from city center
The hotel was very clean. Room was big and clean with spectacular views of Tromso. The location is a 12-15 minute walk from the city center. Walking can be tricky on the icy road. The hotel is at the top of a hilly road.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
dirty common area near front desk.
dirty common area near front desk. crumbs on tables and chairs and wasn't cleaned during the 2 days we were there.

4/10 Poor

andy, northern ireland

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Midnight sun marathon visit
I don't normally leave reviews. Arrived late (12 midnight) - had already contacted hotel and confirmed this was ok. Check in service was poor - the staff were polite enough but took over 20min to arrive, struggled with keys and don't really know process. No blackout curtains is strange given it is 24/7 sunlight in summer - very bright so little sleep. Room was small but clean. Sounded like a dance floor above my room on level 3. Then I found out there was! Noisy until about 4am on both nights of my stay. Wedding party on night 2 made things worse. Hotel is a little out of town but only bout a 10min walk - quite steep access which must be hard in winter! Check out process was as poor as check in. Hotel price was ok but don't expect anything better than 'at best average'. Marathon was good course and Tromso is a nice city in a lovely setting - beautiful. norweigan people were really nice too and would definitely recommend the country but not this hotel.

8/10 Good

Amelia, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, very clean rooms- excellent value.
Very comfortable room and pleasant hotel. The inclusion of free delicious coffee was a huge bonus! The underfloor heating in the bathroom was also a big plus, a nice shower too. The view from the breakfast room was lovely, and we were about 10 minutes walk away from the centre, so a pretty good location. The swimming pool was also very nice, although it wasn't made clear to us when checking in what the protocol was - basically you request at the reception first when you want to use it, and they arrange with the fitness centre downstairs for you. You can also get extra towels for this. There's a sauna in the changing rooms which was heaven!

10/10 Excellent

Jeff, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel at downtown
A very good place to stay for shopping in downtown area.

10/10 Excellent

Charlie, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, with the best gym
The hotel was very centrally located, a five minute walk to the centre. It is recently renovated, and was prior the only hospital in the area.. Everyone you meet in Tromsø was born here, so they all know where it is. The gym is amazing for a hotel, as it is actually a full gym and pool, for which people pay membership. As a hotel guest you are given free access. The staff was very helpful. Calling taxis, giving directions, etc. There is free coffee in the lobby.

8/10 Good

david h, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel with large bedroom and bathroom.
a no frills Norwegian hotel with very comfortable bedroom and large bathroom. Very clean with a good breakfast and panoramic views of the surrounding mountains

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
About 10 to 15 minutes walk from the centre of tromso. Nice views of mountains from hotel room or breakfast room on the 5th floor. Breakfast was OK with breads, cheeses, meats, smoked salmon and cereal. Beds were comfortable but narrow,the room was cleaned every 2 ddays. The hotel staff were very friendly.

8/10 Good

The Black Cat, East Anglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location

4/10 Poor

campo

Disliked: Cleanliness, room comfort
northernlights getaway
no phone, no kettle,more a hostel than hotel. but very affordable..not staffed at night. so noisey neighboures a problem!!!!

10/10 Excellent

Mark, Powys, Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Elisabeth Helsehus - good value, pleasant stay
A very kind receptionist arranged to leave our room key for us as we were arriving after check-in. The staff were helpful throughout and it was great having the pool to ourselves over new year. The room was well furnished and there was lovely underfloor heating in the bathroom.

8/10 Good

MARTHA

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Buena ubicación y servicios gratis
Muy buena ubicación, hotel seguro, con café y lavandería 24hrs Gratis. Caminando llegas al centro. No te limpian la hab durante la estancia y hab con poca iluminación y huele a drenaje. Su personal muy amable.
Stayed 3 nights in Jan 2024
Response from Amalia on 19 Feb 2024
Dear Martha, Your review is highly appreciated. It warms our hearts to see that you had a fantastic stay with us! We wish you all the best and hope to see you again soon. Best Regards, Enter St. Elisabeth Hotel

2/10 Terrible

Erwin

Stayed 4 nights in Jan 2024
Response from Management on 20 Feb 2024
Hei Erwin,Var det noe billigere hotell i Tromsø denne dagen? Enter St Elisabeth var det billigste tilbudet og da blir det litt feil å gi en dårlig omtale til oss for at hotellprisene er høye i Tromsø i februar.

6/10 Okay

Sumanth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Amalia on 13 Jan 2024
Hello,Thank you for your feedback and for choosing our hotel. We would have loved to have some insight from you on what we can improve. Best Regards,Enter St. Elisabeth Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amalia on 21 Dec 2023
Thank you for taking the time to share your experience with us. Your review is highly appreciated. IBest Regards, Enter St. Elisabeth Hotel

10/10 Excellent

Rose-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nydeligt hotel, superdeilige senger. Fin leilighet. Superbra gym. Allt tip top. Supergott kaffe 👌. Trivelig personal.
Stayed 2 nights in Nov 2023
Response from Amalia on 19 Nov 2023
Dear Rose-Marie, Thanks for taking the time to share your experience with us. Your review is highly appreciated. It was a pleasure to host you and we hope to see you again in the future. Best Regards, Enter St. Elisabeth Hotel

10/10 Excellent

Odd Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topp standard
Strålende plass å bo når du skal til Tromsø ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Nov 2023
Response from Amalia on 13 Nov 2023
Dear Richard, Thanks for taking the time to share your experience with us. Your review is highly appreciated. It was a pleasure to host you and we hope to see you again in the future. Best Regards, Enter St. Elisabeth Suites

10/10 Excellent

Lisa-Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amalia on 13 Nov 2023
Dear Lisa-Mari, Thanks for taking the time to share your experience with us. Your review is highly appreciated. It was a pleasure to host you and we hope to see you again in the future. Best Regards, Enter St. Elisabeth Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein Hotel mit fairen Preisen und trotzdem sehr Zentral gelegen
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Too expensive for an hospital
Hotel was previously an hospital or elderly people residence. That gives you a hint of the ambiance out there. No carpentry on the floor, shower glass was broken (one panel was actually missing), furniture was somewhat, curtains do not really protect from daylight, bed was comfortable. We hardly reach a 3 stars hotel standard from my point of view. Price for this level of service was insane, considering I booked quite late I must admit... I would not recommend to stay here as there is plenty of correct hotels downtown.
Stayed 1 night in Feb 2020
Response from Joakim on 16 Feb 2020
Thanks for staying with us. We appreciate your feedback! Best regards, St.Elisabeth

8/10 Good

Ann-Tove

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2020
Response from Reception on 23 Jan 2020
Dear Guest! Thank you for the review! Have a nice day! Best Regards, Enter Tromsø St. Elisabeth Hotel

2/10 Terrible

HENRI

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A éviter
En haute saison touristique, entre le 29 dec et le 2 janvier, les horaires de reception sont réduits a leur plus simple expression, m obligeant á faire mon check in dans un autre hotel "frère". 30 mn d attente pour récupérer une clé, et 50 eur de taxi ( qui m´attendait, l aeroport ,n´est qu a 10 mn de l hotel ... ). Horaire minimal de la reception, piscine quasiment pas disponible. lit très petit, litterie bien trop molle.
Stayed 4 nights in Dec 2019
Response from Joakim on 21 Jan 2020
Dear Henri, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards

2/10 Terrible

Vincent

Stayed 4 nights in Dec 2019

8/10 Good

Stein

Business traveller
Stayed 2 nights in Dec 2019
Response from Liv on 17 Dec 2019
Thanks for staying at St-Elisabet Hotel

8/10 Good

Knut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt alternativ
Et billig meget godt alternativ sentralt i Tromsø.
Stayed 4 nights in Nov 2019
Response from Resepsjon St-Elisabet. Liv on 6 Dec 2019
Takk for en bra tilbakemelding!

10/10 Excellent

Andre, Dortmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super! LINIE 42 hält in der Nähe wenn man vom Airport kommt oder dorthin will.
Stayed 4 nights in Nov 2019
Response from Liv , St-Elisabeth Hotell on 29 Nov 2019
Thank for nice reviews, and thanks for staying

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, room comfort
Discreto
Leggermente fuori dal centro, personale cortese e camere pulite. L’hotel ha le sembianze di una clinica e al piano 0 è presente una piscinna aperta agli esterni. Unica pecca il costo del posteggio che essendo dell’hotel potrebbe essere convenzionato.
Stayed 1 night in Nov 2019
Response from Liv on 19 Dec 2019
Thanks for staying at st-Elisabeth Hotel

8/10 Good

Severin

Stayed 3 nights in Nov 2019

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war geschlossen
Stayed 1 night in Jun 2019

2/10 Terrible

Terje Brinck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stengt hotell
Hotellet var stengt. Det er driftet av Enter Hotels, men resepsjonen hos Enter kjente ikke til min reservasjon hos horels.com. De ga meg en leilighet i byen uten mellomlegg. Pga lokal kunnskap fant jeg greit fram
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La distanza dal centro, 10-15 min a piedi, non è stata un problema, la piscina compresa un'ottima alternativa in caso di maltempo. Grande cortesia e disponibilità, stanze a misura e pulite.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Feb 2019

8/10 Good

Torbjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grei og trygg overnatting til overkommelig pris.
Ankomst uheldigvis kl 2200 da nøklene til hotellet ikke var ankommet i resepsjonen der de skulle hentes. Måtte vente ca 25 min før nøklene ble utlevert, men blid og hjelpsom betjening ga god info om vei til St Elisabeth hotell og hvordan åpne dørene der. Litt skuffende at der ikke var minibar på rommet, og heller ingen mulighet for å kjøpe utenom at der var tilgjengelig kaffe og te på gangen. TV og wifi tilgjengelig, og meget gode senger å sove i. Meget rolige og trygge omgivelser.
Stayed 1 night in Feb 2019
Response from Resepsjon on 4 Mar 2019
Tusen takk for omtalen! Vi setter pris på all tilbakemelding vi får, slik at vi kan fortsette å forbedre oss. Veldig hyggelig at du var fornøyd med oppholdet, selv om det ikke var minibar!