Exterior

Reviews of WoodSpring Suites Johnson City

2.5 out of 5
WoodSpring Suites Johnson City
135 Pinnacle Drive, Johnson City, TN

Reviews

6.0
Rating 10 - Excellent. 51 out of 265 reviews" "
Rating 8 - Good. 60 out of 265 reviews" "
Rating 6 - Okay. 52 out of 265 reviews" "
Rating 4 - Poor. 37 out of 265 reviews" "
Rating 2 - Terrible. 65 out of 265 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very affordable long stay option
Stayed 1 night in Mar 2024

2/10 Terrible

JaeceeRae

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Meredith, Piney Flats

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No hot water
Stayed 4 nights in Mar 2024

2/10 Terrible

kyle

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Tim

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a roach come out from an electrical outlet, and the mattresses were not comfortable.
Stayed 1 night in Jan 2024

4/10 Poor

muhammad

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cleanliness was terrible, no warm water in wintertime, everyday cops called by someone and it feels very unsafe
Stayed 5 nights in Jan 2024
Response from Ann on 9 Jan 2024
Thank you for your feedback. I am sorry that we were not able to meet your expectations. We have passed your feedback along to senior management for review.

2/10 Terrible

Robbin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback.

2/10 Terrible

Myra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good, but not great.
The hotel was fine for what we needed except for the bed. It wasn't comfortable and I have back problems and it did hurt my back quite a bit. Otherwise, the room was clean and tidy and had just about everything we needed. The staff was really friendly and helpful. Check-in and out went very well.
Stayed 2 nights in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. I apologize that the bed did not meet your expectations. Thank you for the recognition of our team members!

8/10 Good

Deborah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On of the worst places to stay!!
I was not impressed with this hotel. Right off the front entrance was shabby. When I got to my room didn’t look like it had been cleaned. No way was I going to sleep in that bed. I booked another room at a different hotel and left.
Stayed 1 night in Nov 2023

2/10 Terrible

D Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
don't stay here
it's hard to know where to start. are keys would not unlock the door to the room. after three trips down to the desk we finally got another room. the hallway floors were dirty. the elevator was filthy never cleaned the two days we spent there. the floors in our room were very dirty. we will never go back. give your review a title don't stay here
Stayed 2 nights in Oct 2023

8/10 Good

Jeff

Stayed 2 nights in Sep 2023

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Understand this is an extended stay facility. Finishing Installing new flooring upon arrival. GOOD THING, slight inconvenience. Room smelled like cigarettes. Old school outlets/switches, no USB. No amenities like soap, shampoo or hair dryer in room. Drawers had different types of debris in them.??!,? TV remote was sketchy. No ice machine. (Ice trays available upon request). Front desk closes at 10pm Full size Refridge/freezer worked great! (Allthough beat up pretty good). Parking was adequate. Fortunately we just needed a place to flop while attending Bristol race
Stayed 2 nights in Sep 2023

6/10 Okay

Jean

Stayed 13 nights in Jul 2023
Response from Ann on 5 Sept 2023
Dear Jean, thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Awful horrible terrible
There were several people standing at the back of the hotel drinking and partying on two separate days. This happened between 130 and 430 AM. They woke us up being so loud. They are contractors for a large company and apparently nothing is ever said to them about they're behavior. Someone received a haircut at the back entrance and hair was everywhere. Very nasty. The floor of our room was disgusting. A beer bottle was left in the elevator. Not sure if it contained beer or urine. Absolutely gross. Fire alarm went off around 640 Am on Sunday. We went out to our vehicle to wait and noticed a guy smoking a crack pipe. I could go on and on about how terrible our stay was, but I don't have that kind of time today to leave details.
Stayed 5 nights in Jul 2023
Response from Ann on 4 Aug 2023
Valued Guest, thank you very much for your feedback. I sincerely apologize for the disruptive stay that you had. We have escalated these concerns and will get them addressed. Thank you again.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not a typical Suite
The elevator was very dirty. The room was sparse - two towels, two washcloths, no hand towel. Though this hotel is advertised as a Suite with a kitchen, there were no utensils, dishes or pans. Nothing on the website said to bring our own. The room smelled like urine. The caulk around the bathroom sink was cracked and rolled up. When I asked at the desk if there were dishes we could sign out, I was told they had dishes for sale. Also that this hotel is not for leisure. It is for long term rentals, especially for construction workers. Nothing that I saw on the website conveys this message.
Stayed 2 nights in Jun 2023
Response from Ann on 30 Jun 2023
Dear Karen,Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced. We are sorry for the cleanliness issues in the elevator and room. We will address this with our housekeeping team.We regret the lack of towels, washcloths, and kitchen utensils. Our team will improve our inventory management and provide the necessary items.We apologize for the room odor and maintenance oversight around the bathroom sink. We will promptly address these issues.Regarding our hotel's target audience, we are open to both long-term rentals and leisure guests. We will update our website to provide clear information.We appreciate your feedback and hope to welcome you back for a better experience.

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was sufficient and clean. Had a kitchenette but no utensils or pans or anything to use and no usb charger port. But overall good room for the money
Stayed 2 nights in Jun 2023
Response from Ann on 30 Jun 2023
Tony, thank you for your review and feedback! Our rooms do not come stocked with kitchenware, but it is available for purchase at the front desk.

8/10 Good

Alejandro

Travelled with family
Liked: Property conditions & facilities, room comfort
Johnson City TN 10-2022
It was a good stay, room was clean. Room had full size refrigerator and a 2 burner stove. Staff was attentive and friendly. Value for area was good. If I was needing a place to stay again in Johnson City TN or other nearby areas I would definitely consider them again.
Stayed 9 nights in Oct 2022
Response from Darren Martin on 19 Oct 2022
Thank you for the wonderful review. Staff truly enjoys the opportunity to serve and create an approachable atmosphere. I will share the great news, and we look forward to serving you again.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2022
Response from Darren on 11 Oct 2022
Thank you for the wonderful review. I will share the news with staff. They, as well as me, enjoy knowing our hard work helped make your stay enjoyable. Again thank you!

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was spartan, and what few pieces of furniture there was, was beaten up badly.
Stayed 2 nights in Oct 2022
Response from Darren on 9 Oct 2022
I apologize for the hotel not meeting your expectation. We are aware that some areas are in need of updating. Currently, we are scheduled, next month, for a refresh. We truly hope to serve you again.

2/10 Terrible

chantell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was good about this hotel. Everything was a nightmare.
Stayed 3 nights in Sep 2022
Response from Darren on 5 Oct 2022
I certainly apologize that you did not enjoy your stay. Extended stay is certainly different from the typical night in/night out hotel. Again, I apologize that that your stay was not not pleasant.

2/10 Terrible

jeanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place is disgusting
Stayed 2 nights in Sep 2022
Response from Darren on 3 Oct 2022
I apologize that your stay was not pleasant, however, the hotel is far from disgusting. If you are not accustomed to extended stay living, it can be a huge disappointment with no breakfast and very little amenities.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was okay but i only stayed one night and they charged me for two nights...
Stayed 2 nights in Sep 2022
Response from Darren on 3 Oct 2022
Unfortunately, we do have a cancellation policy that adheres to all guests. We would love to have you stay with us again.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near I-26. Good rate.
Stayed 1 night in Oct 2022
Response from Darren on 3 Oct 2022
Thank you for such a wonderful response. I will let all staff know. Thank you!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away if you can.
Checked in at 4:35 pm and room was not ready. Housekeeping was short handed and laundry was behind to ready the room. Don’t expect much from this hotel as room are poorly accommodated and run down. Unfortunately it was the only choice on a race weekend at Bristol. Paid 3x the normal price for a substandard room and service.
Stayed 1 night in Sep 2022
Response from Darren on 20 Sept 2022
I apologize that your room was not ready. Hotel check-in begins at 3:00pm but guests are not guaranteed a specific time. We do our very best to meet those time frames. Again, I apologize for the inconvenience.

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service
Arrived 3:10pm ten minutes after check-in and room not ready. Staff said room was not cleaned, what did I want to do. I proceeded with kindness that we would be at race and they could clean while we were away. Got key room when returned to hotel 11:30pm no one at front desk. We had key went to room, trash from previous stay not taken out, bathroom had bar soap previously used on sink, hair in bathtub. Towels stained. No other option decided to stay, bathtub clogged water accumulated fast when on.
Stayed 1 night in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that we did not meet your expectation. Employees worked hard to get your room ready but did not meet the time frame. This was due largely to the amount of checkouts the previous day. All rooms are inspected to ensure guest readiness prior to placing in our system. Again, I apologize for not meeting your expectation.

6/10 Okay

Warren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok
Checking in took a while due to they only had 1 housekeeping lady doing the entire property. The 2 at the receptionist desk did their best to get me checked in as soon as they possibly could. Got back around midnight and needed another blanket it when I called and went to the front desk no one was anywhere to be found nor did anyone answer the phone. Poor management on the general managers part who was not present at all
Stayed 1 night in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that you needed extra blankets and none were provided. As far as the general manager, I must have missed you because I was there the whole weekend due to us being short staff. Again, I apologize for not meeting your expectations.

4/10 Poor

Toure

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cost.
Stayed 2 nights in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Seems like the staff was over worked and was not helpful in anyway. We had a late check in because they didn’t have the rooms ready. I have never had a experience like that, we waited in line for a hour to get check in. We arrived early at 1:00 pm trying to get a early check in. Front desk told us it would be 3:00 pm before we could check in, so we sit in the car for 2 hours then stood in line for a hour at front desk. I will never book a room again with this hotel.
Stayed 1 night in Sep 2022
Response from Darren on 19 Sept 2022
We do apologize for not having your room ready. The hotel failed you. We are in the process of hiring additional staff, and we hoped it would have been prior to your arrival. Again, I apologize for failing you.

2/10 Terrible

Tim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived it was an unprofessional, unclean, and unacceptable hotel environment and staff. Would NEVER stay here again. Service, condition of room, etc...all very poor.
Stayed 1 night in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

6/10 Okay

Joseph

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
We stayed on the 4th floor. The hall carpet had clumps of dog hair on it and obviously had not been vacuumed in weeks. The hallway smelled like cheap cigarette smoke. The bed was a twin, barely big enough for two. Good size fridge, small microwave, a two burner range, but no pots, flatware, dishes, no shampoo, no lamps, dog hair on vinyl covered metal chairs and faux wood vinyl floor, no screen in window. It had a nice good size TV and 55 cable channels including a commercial free movie channel. The one housekeeper we saw worked for an agency. I do not think they have any housekeeping staff. It also seems to have a high turnover at the front desk. In just passing through the tiny area they call a lobby, we overhead two irate customers complaining about their reservations falling through and other complaints. All in all, it was bare-bones accommodations and it costs us $320 for two nights. We will not stay there again.
Stayed 2 nights in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

4/10 Poor

Caroline

Stayed 1 night in Sep 2022
Response from Darren on 19 Sept 2022
I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

8/10 Good

Jose

Stayed 7 nights in Aug 2022

8/10 Good

Jose

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Dont like they only clean the rooms every 2 weeks other than that its a great hotel
Stayed 1 night in Aug 2022
Response from Darren on 8 Aug 2022
I apologize that the cleaning schedule was not made aware to you prior to your stay. It can certainly be frustrating. The costs saved allow us to offer cheaper rates. I do hope that you will continue to stay with us when you are in town.

4/10 Poor

Satya

Business traveller
Disliked: Staff & service, property conditions & facilities
Regional Manager of Sales
I am very disappointed int the facility. Check-in was delayed due to the hotel updating computer application, room did not have the following: Iron or ironing board, hair dryer, shampoo, coffee pot, microwave had rust on the inside, no doors on the cabinet above the sink, carpet in the hallway need cleaning, no lights bulbs were available for replacements. I would not recommend this hotel to anyone. I assumed it was similar to some of the Staybridge hotels I used; however, it was a huge disappointment. For $99, I would have expected more.
Stayed 1 night in Jul 2022

2/10 Terrible

Lisa A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I didn't realize that with the "kitchen" each room had nothing else that came with it. These rooms are mainly filled with long-term guests working in the area. Everyone brings their own kitchen items. No amenities at all. The fridge smelled like fish. It had an old take-out box with moldy food in it, spilled milk in the bottom drawer, and leftover cheese. There was a dirty washcloth in the bathroom and when the bathroom sink wouldn't drain I saw some plastic stuck. Plastic like a soap wrapper. I used a Q-tip to lift out the plastic. It came out bloody! The desk clerk gave me the manager's number and I left a message. NO callback.
Stayed 1 night in Jul 2022
Response from Darren Martini on 24 Jul 2022
I want to apologize for not getting back to you any sooner. Actually, I am out of the state for an unexpected family matter. Our hotel is not a night in/night out hotel. We serve, primarily, extended stay guests. Low price and very few amenities. I will speak with staff in reference to your issues and respond back accordingly. I do apologize that we did not meet or exceed your expectations.

6/10 Okay

Manuel

Travelled with family
Disliked: Property conditions & facilities, room comfort
It was noisy at night time. Only the small stove top worked, so it would take a very long time to cook something
Stayed 7 nights in Jul 2022
Response from Darren Martin on 17 Jul 2022
I certainly apologize that we did not meet or exceed your expectations. The noise level is controlled by staff if we are made aware of the issue. I have had to give ultimatums to guests for noises and dogs barking. Looking at your folio, it does not indicate that staff was aware of any of your issues. Next time, please let us know, so we can help make your stay a much more enjoyable stay.

6/10 Okay

Oscar

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The rooms are very dated and smell like cigarette
Stayed 1 night in Jul 2022
Response from Darren Martin on 15 Jul 2022
The hotel is scheduled for a refresh in October that should alleviate some of those concerns. I certainly apologize if your room smelled like smoke. As with any hotel, we do have guests that refuse to follow guidelines. We always evict them and ensure the room has been ionized prior to placing back in the system.

2/10 Terrible

Ariele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jun 2022

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, amenities
Flors were nasty felt like something crawling on me no coffee pot in lobby or in room my feet keep sticking floor thank Hod I had a pair of socks Bed was a Brick
Stayed 2 nights in Jun 2022
Response from Darren Martin on 26 Jun 2022
I apologize that the hotel didn’t e ceded your expectations. I will speak with staff over the cleanliness because this is concerning. All floors are swept and mopped as the housekeeper exits the room and then validated for cleanliness by an alternative staff member. I will re-evaluate this process. As far as coffee, it is not an offered amenity with the Woodspring Suites properties. Again, I apologize that we didn’t exceed your expectations. Hopefully, you will afford us the opportunity to make your next stay much better.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean rooms no roaches that all I care about lol
Stayed 7 nights in Jun 2022
Response from Darren Martin on 23 Jun 2022
We were excited to have you stay with us and look forward to your return. Thank you as always and have a blessed day.

2/10 Terrible

Cynthia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Darren Martin on 23 Jun 2022
We apologize that we did not exceed your expectations. I hope that you will consider giving us the opportunity to make it right for you in the future. Again, I apologize.

8/10 Good

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
There was no ice machine for guests, and the area around the outside of the building clearly needed some cleaning attention.
Stayed 2 nights in Jun 2022
Response from Darren Martin on 16 Jun 2022
We certainly apologize that when you booked that it wasn't explained to you how extended stay hotels work. There are very few guest amenities associated with our property and ice is one of them. As far as the parking lot and exterior of the building, some mornings it is a bit overwhelming, but we do clean it, daily. Again, I apologize for not meeting or exceeding your expectations, but we hope to serve you again in the future.

2/10 Terrible

Erick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2022
Response from Darren Martin on 16 Jun 2022
I apologize for not meeting or exceeding your expectations, but we hope to serve you again in the future.

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jun 2022
Response from Darren Martin on 16 Jun 2022
I apologize for not meeting or exceeding your expectations, but we hope to serve you again in the future.

2/10 Terrible

Jermaine

Stayed 7 nights in May 2022

2/10 Terrible

James

Stayed 28 nights in Apr 2022

8/10 Good

MICHELE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They needed cups for hot drinks. There was a microwave in the room but nothing to heat water in.
Stayed 1 night in Apr 2022
Response from Darren Martin on 4 May 2022
We certainly apologize for the inconvenience, however, our hotel only supplies cups for water, juice, and cold beverages. I will look into what we can do to accommodate this request for future stays. Again, I apologize and sincerely hope you will stay with us again.

2/10 Terrible

Sue

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was terrible! First of all, it's suspect when the staff is behind glass when you check in. Very dirty every where. Dust bunnies in the room. Toilet had a ring where it hasn't been cleaned in awhile. My bed was missing a top sheet. Tub had burn marks. NO ICE MACHINE! Never stay here.
Stayed 1 night in Apr 2022
Response from Darren Martin/General Manager on 5 May 2022
I apologize for your recent stay, and you being unaware of the services provided by an extended stay hotel. Ice machines are not offered, and I am sorry that we disappointed you. The glass was a requirement during the COVID pandemic and remains in place to better protect guests and staff from contracting COVID. Again, I apologize that we failed to meet or exceed your expectations.