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Reviews of Best Western Kennewick Tri-Cities Center

3 out of 5
Best Western Kennewick Tri-Cities Center
602 N Young Street, Kennewick, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 925 reviews" "
Rating 8 - Good. 255 out of 925 reviews" "
Rating 6 - Okay. 87 out of 925 reviews" "
Rating 4 - Poor. 29 out of 925 reviews" "
Rating 2 - Terrible. 29 out of 925 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please fix the safes. Other than that, our stay was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful helpful staff!!
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Best Western Kennewick Tri-Cities Center on 28 Feb 2024
We appreciate your response and review. We hope to see you again.Have a great day and safe travels

10/10 Excellent

Sanford, Gig Harbor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. I stay there every time I travel on business to the Tri-Cities.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review and business!

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Check in was a breeze. The room’s bathroom door doesn’t close all the way. Haven’t been here long so not sure if it is quiet.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review, we will pass along the reported issues to our maintenance department.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robin K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great- lots of choices and availability.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review!

10/10 Excellent

Robin K

Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious rooms, good location, lots of dining options nearby. The friendliest, most helpful and positive staff I have experienced!
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and great breakfast.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was over all just perfect
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review! We are glad you enjoyed your stay with us and look forward seeing you again.

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, Sky and Valeria were friendly, accomodating, and personable.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for the kind words! I will be sure to pass this onto the team!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was excellent. Friendly efficient and informative.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you!!!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for the rating!

8/10 Good

Krystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast variety
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you

10/10 Excellent

kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here last year to attend a hockey game that was in the nearby Toyota Center Arena. It's convenient staff is friendly and it's very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for the kind words!

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was nearly empty by 7:15. The hot items were cold.
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for the feedback

2/10 Terrible

Autum

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk guy proceeded to accuse us of smoking weed the.ln told me he was charging me $250 and i had to leave by 7am after only checking in at 3am and paying full price. All charges being fully disputed by my bank, I will not pay a dime for tjis stay.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you!

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hot Water
There was one floor that was under construction, but that didn't affect anything. There was only one problem, there was no 'hot' water. I showered late in the evening, the water had to be all the way hot, and it was barely warm enough. The next morning was no better.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for the feedback, we apologize for the inconvenience.

8/10 Good

Nik, Yakima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you

10/10 Excellent

Daniel, Grayland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and friendly
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you for the kind words! We look forward to accommodating you in the future!

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is under a remodel and I didn’t know that before coming. Bed obviously wasn’t new (not comfortable at all)
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you for the feedback

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Its my second time staying and i havent had any issues.
Stayed 1 night in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you! We look forward to accommodating you again!

10/10 Excellent

John

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that my special ESA is welcome and I like the quick breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!!!

8/10 Good

Betsy

Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!!!

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, amenities
It can be a great place to stay.. However there was water running all the time from the room above us. Called the front desk about it once at 2:00am. The front desk said they would check it out. The water was off shortly after that. However it was short lived. Let them know about it again at checkout. Water in the shower was lukewarm. Not fun when it is cold outside!
Stayed 4 nights in Nov 2023
Response from General Manager on 1 Dec 2023
I apologize for the issues during your stay. My engineering team has been notified of the concern and is resolving the issue.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect spot right near the Toyota Center. Very clean and the employees are kind!
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you for the kind words! We look forward to accommodating you again.

10/10 Excellent

Azael, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you!

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you

8/10 Good

Kim, Summerville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as it was close to Pacific Cataract and Laser Institute, where I had cataract surgery. We live two hours away, and since I had to go back the day after surgery, we decided to spend the night. There are MANY restaurants in this area, and if I’d felt up to it, a lot of shopping. I’m having surgery on my other eye next week and we’ll be staying here again.
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you! We look forward to seeing you again.

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for the rating!

8/10 Good

Slav

Liked: Cleanliness, staff & service
Good and friendly service. No gym is a big drawback.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you for the rating, i'm happy to inform you we have a fitness center located on the main floor near the elevator with multiple machines and weights!

2/10 Terrible

April

Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Any feedback would be greatly appreciated

10/10 Excellent

Adela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we were looking for!
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Thank you! We look forward to accommodating you in the future!

10/10 Excellent

louise

Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Thank you for the rating!

8/10 Good

Elina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The website did not reveal that the hotel was going through a renovation and they were ONLY using 1 floor for all guests. Our room had a crack in the bathroom wall, and there was constant noise of water running from the floor above. The walls in the bedroom were marred up and in need of paint. We appreciated their effort in proving a bit more than a continental breakfast, however it would be nice to have real scrambled eggs instead of powdered eggs every single day; change the potatoes, they were not appealing & didn't taste good. The hotel has potential but right now it needs some help.
Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for the feedback, we take great pride in our cleanliness and customer service which is reflected regularly through our service scores. The renovation will completed by the end of this year! We wish you the best of luck in your future travels.

10/10 Excellent

Antoinette, Harrison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was small - no hot tub. Everything else was PERFECT! Great breakfast options for my sons AAU weekend.
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you!

6/10 Okay

Joel, bellingham

Travelled with partner
Liked: Staff & service
We liked the location. The carpet in our room had a hole torn right where you stepped out of bed. Bathroom was dark, and the shower was mediocre. Comfortable beds, and the hotel is located in a quiet area.
Stayed 2 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you for the feedback, i have new carpet being installed next week!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from General Manager on 1 Nov 2023
Thank you!

6/10 Okay

John

Stayed 26 nights in Sep 2023
Response from General Manager on 1 Nov 2023
Thanks

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities
The breakfast was good, although it ran out of hot items over 30 minutes prior to ending, and I didn't see it get more so I settled for more continental options. That was a little disappointing, but still many good cold options. The bed was comfy except the mattress had never been flipped to the spot next to the night stand was a hole. Had to sleep on the far side of the bed from the alarm.
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you for the feedback, I apologize for the issues with the mattress. We will look into this right away and replace.

6/10 Okay

Diane

Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff, convenient to get to and great breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you for the kind words

8/10 Good

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you